1. New Image Med Spa

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    Rancho Cucamonga, CA

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    New Image Med Spa

    4.8 (203 reviews)
    Open • 9:00 am - 6:00 pm

    By appointment only

    Updated 2 months ago

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    I was really trying to avoid writing a negative review, but I have given New Image Med Spa ample time (over two weeks) to make things right since contacting them, as well as sending pictures expressing how unhappy I was with the services provided. With that said, the owner did not even bother to call me to address my unhappiness with my botox and Juvaderm XC filler that she herself did. Last time I heard from their coordinator, she said that she has escalated this matter to their medical director and that was on 4/29/2025. It is now 5/8/2025 and after two more calls to the owner, she will not return my calls and apparently did not reach out the the medical director. She also had my Yelp review removed, so I will redo it and resubmit it. 4/12/25 - I got botox and filler because I had lines above my lips. I have had filler three times in the past (not always from them). I always get 1 syringe, which does the trick. Not this time. My lips have a weird shape and barely have filler on the top, and I still have lines above them. Also, the owner said with the extra (not sure why there would be extra) she would fill in my nasolabial lines. She made more wrinkles on the side of my mouth. It looks horrible. Also, my botox on my forehead is uneven and also looks horrible. I have never experienced this before. When I called I asked if I could see someone else (other than the owner) who could fix what she did. They told me no, that I would need to see her. Why would I want to go back to her, when I don't like her work? No thank you. I spent $775.00 (It would have been 825.00, but I got a discount from Alle) This is a lot of money and she didn't even care to make it better. I guess she thinks that she has enough business and doesn't care about people and their money. I guess she also doesn't care about her reputation. I went to her once before and I am not sure what happened to her and her lack of empathy for people who are just trying do something good for themselves. Now I have more lines on the side above my lips that weren't there, and my face just looks so bad.

    Clean room, great service
    Andrea C.

    Have come here for several services. The staff is very friendly and knowledgeable. Have seen great result from everything! Would recommend to anyone.

    4 days after 55 units of Botox. 56 years young. Lauren Stallone is so good.
    Sophia M.

    So glad I found New Image Spa. Lauren Stallone is the best!! First person to calm down my right dominate eyebrow and give me a nice eye lift at the same time. Amazing job! Thank you!!!

    Here is what my lips looked like 30 minutes after my procedure
    Monisa M.

    I had my appointment a week ago, and this was my first time getting any type of filler. Of course I was super nervous but I had such an amazing experience! The ladies at the front desk were so nice and welcoming, they made me feel so comfortable. Over all costumer service was awesome. I received the Juvederm Ultra Plus to my lips, my RN, if I remember correctly her name is Sophia. She did a consultation with me and gave me her recommendations, she talked me through the whole procedure & gassed me up along the way, I felt like such a bad b. After care instructions were very clear. And the price is very reasonable for what you are getting. I am in love with my results, my lips are looking so plump and juicy but most importantly natural 10 out of 10 will definitely recommend!

    before
    Lauren N.

    I came here two weeks ago to get my lips done by Nora-Lynne. She told me the final results would be visible in two weeks and now that it's come to pass, I love my results! I got a full syringe of juvederm ultra plus. I had immediate swelling that lasted for about 5 days, I looked super crazy. I also experienced some lumps and a lot of bruising the first week which I read was entirely normal, as you can see in the picture now- it went away. Overall, I had a great experience. Can't wait to come back!

    Stunning retail Boutique with luxury skin care products, Lululemon and Barefoot Dreams.Best Med Spa!

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    1 month ago

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    1 month ago

    Great atmosphere! Met with the owner and she was fantastic and answered all my questions. Will recommend! 5/5

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    8 months ago

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    Noralyne E.

    Thank you so much! We look forward to seeing you again very soon..

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    2 years ago

    Tristan knows how to make you feel amazing and help you reach your goals. Taking advantage of the October specials while I'm here too!

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    2 years ago

    I am very pleased at this place the progress I have made . The staff is always so nice and when I come in.

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    2 years ago

    Noralyne and her staff are all so friendly and make you feel so important. I love the personal touch you always get.

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    Page 1 of 6

    Ask the Community - New Image Med Spa

    Looking for Botox for eyebrow lift?

    Hello Mary, yes, we offer Botox for a brow lift, we would be happy to bring you in for a complimentary consultation to tailor a treatment plan for you!

    Do you take insurance?

    We do not take health insurance, however we do accept FSA's and HSAs which are pre-tax accounts you can use to pay for healthcare related expenses.

    Hi! I see a question about the cost of lip fillers from back in 2020, what is the present price and is there a current or upcoming special?

    Hi! The prices for filler range from $525-$675. We do have upcoming specials for August that we will be posting on our Instagram @newimagemedsparc

    I'm interested in full Brazilian hair removal? Could I ask what the cost per treatment is?

    Laser Hair Removal Brazilian is $150 per treatment or a package of 6 for $750.

    Do you have BBL laser treatment?

    We have the IPL laser treatment, not BBL.

    Do they close for lunch on Saturday?

    We do not close for lunch.

    Do you do kybella treatments?

    We appreciate your inquiry and yes we do! Please call us to schedule a free consultation.

    How much do you currently charge per unit for Botox?

    $10 per unit

    Does new image provide dermaplaning and what is the cost?

    Yes and it's $175 per treatment

    How much are lip fillers?

    They range from $525 to $575, depending on which one we use.

    Do you guys carry Juvederm ultra plus?

    Yes we do and it's $525 per 1 syringe

    Do you offer prp for under the eyes?

    Yes we do! Call to book a consultation to get more details!

    What's the pricing for lip fillers for full syringes ? Any current specials or for first time clients ? Thank you

    Lip filler ranges from $525-$575 for a full syringe. Yes we have a monthly special that is $50 off Restylane Kysse, after the discount it's $500.

    Hello. I am looking for a place that does PRP injections for the knees. Can I get info on pricing? Thanks for the reply. Will set appt soon. Any specials for new clients for lip fillers? Or what's the pricing for full syringe for juvederm ultra.

    Good afternoon 😊 Yes we do PRP for the knee and starting price is $350 for one knee or $600 for both. We offer complimentary consultations!

    How much is half a syringe of lip filler?

    Juvederm Volbella in a half syringe is currently $375. We are open from Tuesday to Saturday if you would like to schedule an appointment or come in for a complimentary consultation.

    Do they do Jessner peels here?

    I'm 95% sure they do. You'll love it there !

    How much does a lip flip cost, or how may units of Botox does a lip flip use?

    We use approximately 5-10 units for a lip flip and the Botox is $10 per unit.

    How much are lip injections and can you finance it?

    Filler for the lips start at $525 for a 1cc syringe. We offer care credit with 6 months interest free.

    Do they have the sculptra laser?

    Thank you for reaching out but unfortunately we do not.

    Do you happen to have a treatment to treat cellulites or know of a place?

    Yes we have the Exilis Ultra 360 for cellulite and it is weekly treatments for 6 weeks then maintenance treatment monthly.

    View All 41 Questions

    Review Highlights - New Image Med Spa

    “Leanna is so well educated and actually teaches other nurses.”

    Mentioned in 16 reviews

    Read more highlights

    Skin Perfect Medical Aesthetics - Dr. Gideon Kwok

    Skin Perfect Medical Aesthetics

    4.5(556 reviews)
    1.8 mi
    •$$
    Free consultations
    Speaks Spanish

    My girlfriend and I went to Skin Perfect for tattoo removal and couldn't be happier with the whole…read moreexperience. From the moment we walked in, the staff made us feel comfortable and answered all our questions before we even started the process. The technicians were professional, knowledgeable, and clearly experienced -- they walked us through what to expect at each session and made sure we understood the aftercare so we'd get the best results. The clinic itself was clean and modern, and every visit felt efficient without ever feeling rushed. What really stood out was how well they worked with both of us individually, since everyone's skin and tattoos are different. They tailored the treatment plan to each of our needs rather than using a one-size-fits-all approach. We're both really happy with our progress so far and would recommend Skin Perfect to anyone considering tattoo removal. Great results, great people, and a genuinely positive experience from start to finish!

    Oh my goodness, what can I say about this place and Myriam AMAZING!…read more From the moment you walk in, the receptionist to the staff who handle your procedure, everyone is incredibly pleasant, kind, and professional. They truly make you feel welcomed and at ease. The service itself was excellent, and I'm extremely happy with my experience. I would definitely come back for future services. Absolutely worth every penny highly recommend!

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    Rachel, RN

    SEV SKIN

    SEV SKIN

    3.8(265 reviews)
    2.7 mi
    •$$
    Available by appointment
    Certified professionals

    Nurse Racquel was amazing. Super friendly and very patient…read more Delila was very welcoming and clarified everything with so much patience.

    I rarely leave a terrible review, but unfortunately, this experience was extremely disappointing,…read moreand I hope no one else has to experience the same thing. If I were rating the laser technicians alone, I would give them a 5/5. They were wonderful. Unfortunately, my experience with the front desk and management was very different. For those who are accustomed to the customer service at European Wax, I want to point out that the level of customer service here was not comparable. My concerns were primarily with communication, professionalism, and how my packages and account were handled. I saw that the front desk staff had placed not so nice notes on my file. I was also told that these notes could not be removed, which left me uncomfortable knowing that future staff would see them. When I brought my concerns to management, she acknowledged that customer service from the front desk has been a struggle, but I believe management also needs to take responsibility for properly training and supervising staff. When I asked to review the packages I had purchased, the front desk employee told me that I would need to remember a conversation from a year ago because she was also confused about what packages I had. When escalated to Management, she told me she was unclear about the "sales tactic" that had been used when some of my packages were sold to me and therefore could not provide much insight. That was very concerning to me. How can management not be aware of how packages and services are being presented and sold to customers? And when a customer questions something, they should not feel insulted or uncomfortable for doing so. Fortunately, I had a witness with me who was also dealing with her own issues during the visit. She witnessed how I was treated and the interaction that took place. Another major concern is how customers are informed--or not informed--when they run out of services in their package. I was told that it is entirely the customer's responsibility to keep track of when their package runs out. I understand that customers have some responsibility, but I believe better communication and customer service would go a long way. While I was there, another customer was informed only after her appointment and service that she had run out of her package and now owed money for the service. She was clearly caught off guard and became extremely upset. I felt terrible for her because she had not expected an additional charge, and she had been allowed to make the appointment and receive the service without being informed beforehand. Overall, I am extremely disappointed. The laser technicians deserve recognition for the quality of their work, but the front desk experience, communication, package management, and the way customer concerns were handled left me feeling uncomfortable and disrespected. I hope management takes this feedback seriously and focuses on better training, communication, and customer service so future clients do not have to go through a similar experience.

    Photos
    SEV SKIN
    SEV SKIN
    SEV SKIN

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    New Image Med Spa - medicalspa - Updated October 2026

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