The staff were professional and helpful! It was my first time for laser treatment and they made me feel comfortable and very welcomed. Sara was awesome! I already scheduled my next appointment. Thank you! read more

This place is an absolute joke. Do not waste your hard earned money here. I signed up for laser removal on the bikini, under arms and legs. That was my first mistake buying such a large package. I still have hair everywhere, I'm still shaving but what made my the experience horrible was the inconsistency. I didn't even know ice packs existed until my 3rd treatment. Then on my LAST treatment the girl walked in and said I was applying the ice packs wrong and I can give my self really bad dark spots. The first session the girl didn't tape around my tattoo and got super close to it...I have hair growing in that exact spot now because moving forward every person tapped it and refused to get that close...so thanks for the additional hair growth! I received a call asking if I was happy at the end of all my services. I said no, she apologized and then hung up. Now I'm getting sent a survey via email weeks later. If you aren't going to do anything to make it better...why even follow up?? I'm currently researching other places for laser removal. Unfortunately, I've learned my lesson. Research. Research. Research. I wasn't going to leave a review but since they keep following up for my opinion on the services (phone call and now survey). I thought...well alright. I'll give my opinion read more

Nurses are great and super sweet. However, the office staff is rude and doesn't make you feel welcome. Especially the older lady with the big glasses and purse. She's only nice when you're trying to buy more services but when you have questions or are trying to check in, she makes you feel like you're inconveniencing her. Tip: Go to Eastvale instead. The office staff there is great! read more

Updated review for Roxanne M. She's great at the desk. Always friendly and helpful. I have alot of packages with laseraway. I called the main line asking them to double check how many treatments I have left in each package. Spoke to 2 different people who both gave me different answers. They freaked me out as they left me thinking laseraway cheated me of my treatments aka my money. I ended up being transferred directly to Roxanne who I should've just gone to in the first place. She helped me by giving me the correct number of treatments I had left. Thank you, Roxanne! read more

0 stars If I could!! I spent so much money for laser hair removal and the final results after 11 sessions is terrible. I still have so much hair! also most of the staff is very unprofessional and rude!! I only had 1 good nurse at this location the rest were rude and pretty rough. no customer service at all!! Please don't waste your money with this location. very disappointing, read more

I went in for my routine appointment. Christina was the nurse who was performing my laser removal. When she found out I had Shingles and was taken medication for it, she immediately checked in to make sure it was safe for me to have the procedure. It turns out it wasn't. As a safety precaution, the medical consultants advised her to inform me "no procedures until the Shingles are gone." I'm very fortunate that she was so thorough and looking out for my health. I highly recommend her to anyone and everyone. Thanks. read more

The advertisement is 70% off, but when you call they say there is NO SPECIAL ANYMORE. $1,140 FOR 8 SESSIONS. SO.... I guess its just click bait. This is the Rancho Cucamonga Laser Away. Feb. 30th 2026. read more

Save yourself a HUGE hassle and don't go here. Only plus is that the Nurses doing the procedures are nice. I feel like this place is a huge money scam. Do not sign up for any packages or financing, and if you do, just remember I warned you. read more

I came here for Xeomin after a friend recommended the place, but unfortunately, I had a very disappointing experience. I made the mistake of not asking how many units would be used. They ended up injecting more than double my usual dose, 50 units total, which left me completely frozen. My face looks unnatural, and my smile, which I've always loved, now looks distorted, especially after getting units in my chin. I am petite and 29 years old I don't know why they would have needed such high dose or not asked me beforehand. I've been using dysport for two years and have never had a result like this. I haven't stopped crying because I truly don't feel like myself, and now I have no choice but to wait it out. What makes it even harder is that my birthday is in a few days, and I have a party coming up. I can't even smile, my smiles is crooked. I honestly feel like the 50 units were pushed just to increase the cost- without even asking. If I'm not mistaken that's a whole vial. The result has made me incredibly self-conscious. I won't be returning, and I wouldn't recommend this experience to others. read more

Entirely unprofessional. Called in advance of scheduled call time. Does not capitalize their text messages or use proper punctuations. Advertisement is 100% off. $6 tox for 7 days, it's not tox. They sell botox at market price, $10. Could not explain the treatment without an attitude. Misinformed marketing. Their entire attitude changes when they are not making the sale after presenting the facts of the matter. Using sales tactics such as trying to get the customer to book the appointment before making the decision. Overselling units when the face doesn't need that much. Listen to your intuition numbers. You do not need 35 units in your mass, 15-20 is enough. It's great for them when you spend double the $. If you like doing charity and become lab rat then this is the place for you. read more

I got started here with Colleen. Colleen was amazing and knowledgeable when going over the different services I was going to be getting. If I had any questions I could reach out and she was there to answer any questions and walk me through them. Every Sunday the past couple months were my appointments and I was always greeted by Barinder and Roxanne. They're both so sweet and always greeted me before I even fully walked in the door. If I had questions or concerns either one are always willing to go above and beyond. I've gotten 3 different services done now and each person I have encountered and did my services were extremely knowledgeable and made sure I was understanding what I was having done. Made sure any questions I had were always answered. The whole team at Laseraway Victoria Gardens are amazing and always willing to go above and beyond! Thank you Colleen for getting me started! read more

I've had such a horrible experience with laser away and their representatives. I signed up for their package, and they've been overcharging my account. Initially it was supposed to be $137 a month, but they've also been pulling an extra $99 each month. It's an absolute scam and now I'm fighting with my bank to dispute. Absolute bullshit. read more

Just stay away. There is a reason why they have so many turn around. Nurses do not stay and the one you get have no ttraining.

My expectations were met. I have had laser hair removal before and it lasted for years. I recommend laser hair removal for women that are aging 40+. Underarms, Chin/Upper lip, Bikini. I also recommend Hydro Facial and Clear and Brilliant. read more

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Today I came in for my treatment and my nurse was Vanessa. I feel like was very thorough and also accommodating and talked me through everything as she was using the laser. Each time I come here and have an appointment they get me in and out. On the way out they schedule for your next one. It's pretty seamless and you get a text message reminder. So far I am happy with LaserAway. I just wish you could request the nurse you get, but it depends on where they are scheduled. I would pick Vanessa next time if she is working. read more

LaserAway - Entrance - Medical Spas Near Me - Rancho Cucamonga, California

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I Bought a large Tirzepatide plan $1500 to lower the price per injection. Laser Away ran out of Tirzepatide and replaced it with Semaglutide which is not the same and less money. I did not want to take it. I asked for a refund for the balance of money owed me for the Tirzepatide they no longer carry. I was told someone would call me the next day about the refund. No one ever called me and when I tried to call I got disconnected. I had to go to my credit card company and they are handling. Very disappointed in the evasive handling of a large refund. read more

I spent over two hours on the phone just to schedule a consultation to see if I was a candidate for a laser procedure. After all that time, they finally gave me an appointment. The day of the appointment, they called just one hour before to cancel because the nurse didn't show up. I called back to explain I had lost a day of work and would now have to miss another day for a new appointment, and asked if they could help. I was shocked by Cindy's rude and dismissive attitude at the Rancho Cucamonga location. She simply said she couldn't help, then left me on hold until the call disconnected. This place is clearly just a money trap -- they want you to pay upfront, and after that, they treat you terribly. It's obvious they don't care about their clients, only about getting paid. read more

Last night I got an ad for LaserAway. It caught my interest and I put in my info. Set up a consult for 12:30pm today for coolsculpting the old double chin. I looked into the pricing, on the website is says $525 per session 25% off if you get 4+ sessions and 50% off for 8+ sessions. Then there's a coupon right there for an additional 20% off. I did the math and figured $1680 plus tax for 8 sessions. I emailed LaserAway to cancel my consult and figured I'd come back next month when I get my back pay for the last 4 months, and I didn't want a high pressure sales call if I wasn't ready. At 8:10am this morning LaserAway called me and wanted to set up a consultation. I was confused, but let her know politely that I was not interested at the moment, instantly her attitude changed from helpful and sweet to sarcastic and condescending. Started drawing out her words and the whole bit. Tells me, so you want to know prices, but you're not interested in the consult to get the prices (again imagine very smug attitude) and I just replied yeah, I already got the prices so I'm ok right now, but maybe in the future. Then came more attitude and tells me, that's funny because we don't have the prices listed on our website. So then I went into the cost breakdown I went into at the beginning here and I said, so the totals about $1680 after I did the math. She tells me, oh you have it all figured out then you're all set and starts saying her goodbyes. Again, with her condescending attitude it struck me as ok maybe there's other discounts and so my numbers are off. So I ask is that not correct? And she tells me something to the same effect of sort of, but not really and then goes silent. So I just said ok thank you for educating me and not pushing me off the phone have a good day. Obviously she wanted me to beg for the correct information and was not going to tell me anything voluntarily. It was a weird power trip. Maybe business isn't doing well? Or worse, maybe this place is like the other comments say, a straight money trap which would make sense because she probably saw me as a vacation or house payment walking away. Plenty of other places to go and not get treated so rudely. read more

I am not happy with my Botox results. One eyebrow is much more higher than the other! I look like "the rock" (when he does his eyebrow raise) I asked if I can get someone experienced and was told that everyone was, but I doubt that's the case I'm sure some are still practicing but it's not cheap! read more

LaserAway - Medical Spas Near Me - Rancho Cucamonga, California

I had such a great time with Heather and Crystal! Heather (sale rep) was delightful. She was honest and gave me a better understanding of what treatment is more beneficial for me. Crystal (nurse) was so funny and made my experience comfortable. She was very informative on what the treatment is for. I did the Clear & Brilliant facial! read more

A friend said she knew a guy who was a tattoo artist- so I went for it- it turned out NOT to be what I wanted- so I am seeking help to remove from my body read more

LaserAway - Medical Spas Near Me - Rancho Cucamonga, California

Love the service and results of coming here. No judgement and very calming during any treatment here. I was recently helped by Roxanne and she was patient and sweet. The accommodation these ladies give have me as a customer for many years to come. Although this is an establishment dedicated to making us beautiful on the outside/inside it's great to know that kindness and care is also top priority. read more

I got the hydro facial to start. All of my dry and flaky patches went away. Then I got the micro needling done and all the fine lines and wrinkles went away. My skin has not looked this good since my 20's. The color and texture of my skin is even and beautiful. That was just my first sessions. I'm going back for followup appointments. Can't wait to see the final results after a few more appointments. Will definitely keep going. read more

Paid for 42 units (forehead area and frown line between my brows) Expressed my concern a few times of not seeing any results at all. ( I look the same from when I went in) . They informed me, to wait a month for full results. 1 1/2 month later this is my forehead and my frown lines. Still "nothing we can do about it" Ask yourself this..Would you like to pay $450 for NO RESULTS and have a company say THERE IS NOTHING we can do about it??? Consider my experience before you buy from them. Fun fact: they never called me as stated before below. I called them left a message and they never called me back. (The perfect way of running a business.) read more

I have never worked with a more dishonest salesperson than Jamielyn. She told me that my skin would be clear in 6 sessions. And that if at any time I wasn't happy I could get a refund. She cut me off several times which I now see is a habit of hers, but I proceeded anyway against my better judgement. I had originally requested a video consultation but Jamielyn said it was unnecessary so we did a phone call. Another red flag I ignored because I was so desperate to fix my skin. The 6 sessions would be $3044 for my face and neck for clear and brilliant. I went in for a session. The nurse was very nice and explained that I needed to be patient and that it would take between 6 and 12 sessions to START seeing results. Very different from what I was originally told. The front desk representative said that if I continue my at home regimen of hydroquinone and the laser treatment I should have "good" results. It took everything in me not to start crying because I just spent over $3000 to stop using that toxic cream just to be told I need to keep using it. I took a day to think it over and I messaged Jamielyn. She called me. She cut me off every single time I spoke. She said I should continue and that I haven't given the treatment a chance to work. She said try 3 more sessions. I explained my reservations because of what the nurse said (when she actually let me speak and didn't cut me off.) She said "wouldn't you be happy after 6 sessions if you had 70% clear skin?" No! Not for $3000! She promised me clear skin after 6 sessions. That was the whole reason I bought the package. She said she would charge me the "full" price for the one session I already did, not the "discounted" rate. The reason I am so upset is because she wanted me to keep going. And what would happen if I did? There would be no money left to refund. Each session is supposedly $1098. If I did 3 sessions and wanted a refund there would be no money left to refund. They quote you an inflated price so that they don't refund you on the "discount." That was her plan all along. She can call herself ethical all day long as she swears on the lives of her grandchildren as she did on our phone call but that is not ethical to me. I called Laseraway corporate a week ago and am still awaiting a call back. I don't know if this is a dishonest company or rogue salesperson who says whatever it takes to get a sale. Either way, she needs to be held accountable for her words. She quickly reminded me I signed a contract so she knows she can say whatever she wants without consequence. Be so careful when dealing with this company. read more

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Location is clean. Staff is welcoming . The are very friendly. I bought a package of 120 units and I've been able to use them through the year. read more

LaserAway - Medical Spas Near Me - Rancho Cucamonga, California

I paid for multiple procedures. What they don't tell you is that you need to wait about 30 days to be seen for each. They make you wait 40-1 hour even with an apt , it's horrible service . What's the point of an apt . Cool sculpting machine is the old one and 1 part is broken so you can't do 2 at a time... Horrible customer service read more

I would say that the facility is super clean. This would be for my results I received after 12 treatments. My hair still grows back frequently in the areas and the places I did want hair back it didn't grow haha. I had to go to a different Lazer hair removal place to get a full session after this one. read more

This place is a total marketing scheme. They lure you in with false guarantees and use their RNs as a way of getting you to think they're legit. In reality, if you want to be hairless you have to sign up for endless maintenance packages. After spending 3-5K and hearing their speech, you'd expect it to work. Expect them to review your "points" and ask you to buy something after EVERY appointment. Do your research and save your money. read more

I can't really leave an adequate review bc I never even made it past the phone call. A representative called me after I asked for a consultation. She told me that they were having a Labor Day sale that would save me up to 70%. Then told me that I would be charged $2200 for laser hair removal & I need to pay now before I could schedule the appointment. That is ridiculous! I will not pay for a service that hasn't been done yet! They have never even seen my skin....! Maybe this place is decent at hair removal, I'll never know. I will not pay for a service in full that hasn't been done yet before I've even been properly assessed. read more

TERRIBLE TERRIBLE CUSTOMER SERVICE! SCAM!!!!!!!!! The manager Birinda and the nurse Cleo or Chloe are awful people. They gave me such attitude because I asked to see what level I was at. Cleo the last time I was treated by her she kept going even though I asked for breaks and never checked in with me when it was getting too intense like the other nurses did. It was my first time with my chest/abdomen and it was very very harsh. As for the non-disclosing of the laser's level that it is currently set at. They stated it is company policy to not disclose the exact numbers. I was thinking why is that? Why wouldn't you want transparency with your service you provide? Now I know why. They keep you at the lowest level or middle level so you exhaust your 8 treatments (the package they force you to buy, you cannot just buy one treatment) and then you have to BUY "maintenance" treatments because they had you on such a low level that your hair is not gone by the 8th treatment. They are there to make MONEY and not to provide customers/patients with good service and quality service. I told them I did not want to be treated there and to cancel all my appointments. I called the 800 number and requested to speak to a Regional Supervisor so I can file a complaint against this location. I will continue to go to the Eastvale location in hopes that I get better quality care and more compassionate care than the Victoria Gardens facility. Once my treatments are done I will NEVER come back to ANY Laseraway. I ONE HUNDRED PERCENT REGRET coming here and giving them my hard earned money and time. I will not give this place or any Laseraway ANY MORE OF MY MONEY! I don't care if I'm a gorilla! They don't deserve another penny from me! Hope they learn and stop scamming their clients. Disgusting! read more

I was BURNED ON MY ANKLES AND BEHIND MY UNDERARMS. I will not return to this location. Black women, should take the negative reviews and ratings under full advisement. Treatment 1- covered 3 areas, I had burning and bumps around the outer ankle area, both ankles. The burning subsided after one week. The bumps are still there after 2 months. There is light discoloration - hypopigmentation. Treatment 2- covered 2 areas There is severe burning, extreme sensitivity to touch, showering, and dressing. I was traveling and couldn't return to be seen for burning from treatment 1. I also was unsure if there was an error in protocol, etc. as it was my first treatment. I inquired about the bumps and was told some of the sensation was expected, that is was good and reflected the area was healing itself, etc. I reported treatment 2 immediately, took pictures, and returned for their clinician to take pics, and to expedite the termination of services and begin the process for my refund. The reason for the review is due to the protocol for mitigating the error. The company spiel includes interrogation and dismissal of pain or discomfort. The clinician cleaned the area took, pics, and hydrocortisone was applied to the area. There was no offer for products, or after care even with the visibility of the burn. The questions and tangential delivery of dermatological information is beyond the level of rational consideration. Comments were made regarding observations of extreme cases, but not comparable to my situation. I was burned. Just say so. If it was an error, let's say so, to move on. The two most offensive statements were related to sun exposure and shirt color. I was told, that the burns from the laser under my arm, could have come from sun exposure for 20 min. Pre/post treatment protocol suggests NOT DRIVING, in your car, for 20 minutes - for 2 weeks before and 2 weeks after treatment! Yes! You will be told that you could cause underarm damage from sun exposure if you are driving in your car for 20 min within 2 weeks before and after the treatment. Be advised- this company will also tell you that, the lasers burns under your arms, can be related to dye transfer from the color of your shirt! The dye can lead to irritation. I was burned. I was reasonable and waited 2 days before reporting the issue. The pictures reflect the BURNS. The clinicians at this place have a horribly unethical job to have to claim a burn is a topical skin condition. Disheartening to have burns, worse to experience the gaslighting. If you experience BURNS, don't hesitate to report them. I cancelled the charge with the credit card company. I will keep this post until I have full documentation that the charges were reversed and I will not be responsible for any fees. If I can recall anything else, I will update the post. Feel free to inquire. I have only written one yelp review other than this one. I hope it helps someone on the fence. read more

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I purchased a package of 8 treatments for laser hair removal. It didn't work for me at all. I wasted so much money on these treatments and all they could offer me were more treatments for more money! All they care about are sales, not customer satisfaction. Don't waste your time and money here read more

I have been coming to Victoria Gardens LaserAway for a little over a year and I love it. Staff is so friendly. All of the nurses I have had sessions with, have all been very friendly, polite, and make you feel so comfortable. I wanted to shout out to my nurse this last time JUDITH She is so amazing and thorough, explaining the procedure as she went. Thank you all for making it a great experience!!! read more

I should have done this sooner! The hair removal results for my underarms and bikini area are phenomenal! No hair! And more importantly, no more painful waxing! Again, I should've done the hair removal treatment earlier. I highly recommended LaserAway! Do it! It is worth it and painless. Their entire team here at Victoria Gardens is friendly and knowledgeable. You won't regret it. I certainly don't. read more

What a pleasant experience! After a complete and thorough consultation I committed to LaserAway. I am thrilled with my decision. The facility is inviting and clean with cheerful receptionists. The procedure is performed by an RN and Lisa Marie was kind and knowledgeable. I am eagerly awaiting my next session read more

Location is easy to access. Super clean, loved the aesthetic. Front desk was polite. Nurse Ashley F was the real star here though. She was attentive & informative. I recommend this location for all your cool sculpting needs. Results for this procedure were apparent the very next day. Only a week out & I see such a difference. THANKS LASER AWAY! Jessica Heller read more

LaserAway - Cool Sculpt mini :D - Medical Spas Near Me - Rancho Cucamonga, California

Kirsten was the nurse that did my laser treatment, she is wonderful. She is very professional and explains everything before, during and after the treatment. She always tells you what to expect so their are no surprise. Also she is so friendly and easy talk with through your session. I always request for my appointments! GREAT JOB KIRSTEN!! read more

What wonderful caring staff they have here at Laser Away and amazing customer service by all. Ashley F. Is so wonderful. I give Ashley F. 10 STARS!! She is Just caring in how she does all the treatments and how she explains everything and how she speaks to you. She makes you feel so comfortable. She's amazing at what she does. So knowledgeable. She is always smiling too! All the girls at the front desk are so sweet. Heather C was so nice and friendly and took the time to go over things with me and answer all my questions. I've been treated so well by all the staff there. I have interacted with many staff there and wish I could name them all. Also Arianna W was great when I had her for my laser session. Just know that I will keep going back when I need a service. I highly recommend this location. Self care has never felt so good. Thank you Laser Away Victoria Gardens. read more

3/4/23 I haven't finished my treatment yet but I wanted to leave a review of my experience so far- I'm in session 3 of 8, I have dark straight hair and have honey tan skin color. So far, I'm very impressed! HAIR REMOVAL So far, I've definitely noticed a thinning of the hair and there are patches that just stay smooth for weeks. I'm very optimistic of the complete hair removal. (Brazilian & Underarms) STAFF I NEED to give a shout-out to Judith, I just had her today and she was by far the nicest and most professional laser tech I've had so far. My last girl kind of made me feel rushed in and out so I was dreading coming back today but Judith completely reversed my feelings about it! They were running a little behind but she was efficient and so understanding of what I needed. I'm like excited for my next session with her! Major fan. ATMOSPHERE The vibes are immaculate, it really feels like a treat to myself. I have been able to finagle Saturday morning treatments and they're so fast, it's barely a blip on my weekend routine! read more

LaserAway - Medical Spas Near Me - Rancho Cucamonga, California

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