This is my third laser hair removal appointment and every visit has been amazing. Desire at the front desk was very informative about all the treatments. The nurses have been very friendly and helpful. My treated areas are feeling so nice I can't wait to do other areas. Thank you SEV read more

I rarely leave a terrible review, but unfortunately, this experience was extremely disappointing, and I hope no one else has to experience the same thing. If I were rating the laser technicians alone, I would give them a 5/5. They were wonderful. Unfortunately, my experience with the front desk and management was very different. For those who are accustomed to the customer service at European Wax, I want to point out that the level of customer service here was not comparable. My concerns were primarily with communication, professionalism, and how my packages and account were handled. I saw that the front desk staff had placed not so nice notes on my file. I was also told that these notes could not be removed, which left me uncomfortable knowing that future staff would see them. When I brought my concerns to management, she acknowledged that customer service from the front desk has been a struggle, but I believe management also needs to take responsibility for properly training and supervising staff. When I asked to review the packages I had purchased, the front desk employee told me that I would need to remember a conversation from a year ago because she was also confused about what packages I had. When escalated to Management, she told me she was unclear about the "sales tactic" that had been used when some of my packages were sold to me and therefore could not provide much insight. That was very concerning to me. How can management not be aware of how packages and services are being presented and sold to customers? And when a customer questions something, they should not feel insulted or uncomfortable for doing so. Fortunately, I had a witness with me who was also dealing with her own issues during the visit. She witnessed how I was treated and the interaction that took place. Another major concern is how customers are informed--or not informed--when they run out of services in their package. I was told that it is entirely the customer's responsibility to keep track of when their package runs out. I understand that customers have some responsibility, but I believe better communication and customer service would go a long way. While I was there, another customer was informed only after her appointment and service that she had run out of her package and now owed money for the service. She was clearly caught off guard and became extremely upset. I felt terrible for her because she had not expected an additional charge, and she had been allowed to make the appointment and receive the service without being informed beforehand. Overall, I am extremely disappointed. The laser technicians deserve recognition for the quality of their work, but the front desk experience, communication, package management, and the way customer concerns were handled left me feeling uncomfortable and disrespected. I hope management takes this feedback seriously and focuses on better training, communication, and customer service so future clients do not have to go through a similar experience. read more

So it sucks. The machine works great on olive skin tone. The nurses that do the procedure are usually all super great too. But the scheduling/front staff are beyond horrible Very rude, very judgy (heard them gossiping rudely) and will constantly change your appointment without telling you or your confirmation. Or my fav say they booked an appointment and then not do it at all.. I can't wait till my packages are done. I don't want to finish my treatment here anymore. They are also no helpful at all when you are interested in packages and just try to get you to leave. read more

i purchased a facial membership and it never fails... they make you wait over 30 minutes after your scheduled appointment time. something to consider: if you're purchasing a package/ membership- be mindful of the time you'll waste waiting... read more

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The policies you have for canceling appointments are horrible. I had to cancel an appointment due to a construction install on Monday (SEV is not open on Sunday) within 24 hours and they charged me $42. I've spent over $800 as a customer and they were not willing to waive it. I will no longer be a client of theirs. They are over priced for their services too. read more

If I could leave zero stars I would. This place will steal hundreds of dollars from you and make you wait almost a year to tell you this. I HIGHLY do not recommend purchasing any packages from here before do extensive research because they will lie to you. Last year after being told BY the company's receptionist that's I NOT A SINGLE package left that I needed to purchase for the service I had received. I said of course no problem and I was upsold by the receptionist to get their unlimited plan that cost over $800. When then going to use this package the SAME day. I am told oops I actually have packages and turns out I had OVER 12 sessions still left. I was told to then email store manager who agreed to refund me for the unlimited since of course this wasn't my fault And THERE WAS LITERALLY NO WAY FOR ME TO USE IT. She states that I have to wait a few months And to keep making the payments. I said no problem. Months down the line she no longer works there then no store manager takes over and via email says of course I can get my refund but that I have to finish paying off my Packages. I said once again no problem. Now I'm done paying everything off once again OVER $800. Now Teresa who is the area manager says nope Sorry can't get my money back. Which is wild because in person when I talked to her she told me that since it's in writing that of course she could help me. I would trust no one here. First they'll tell you have no packages to make you buy more then oops sorry put bad but oh well. read more

SEV Laser - Laser Hair Removal Near Me - Rancho Cucamonga, California

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So these people are nonrefundable, top it off it used to be 15 minutes period gap now it's 5 minutes, I did text them due to my kids on summer break now they won't see me because I was 5 minutes late. They didn't emailed me the new rules! But took 600$ for 3 small areas from me. It's better to pay by the session due to if your always on a tight schedule, I did change my card so they can stop adding fee just if your a little late. Not a good place I won't ever buy the package deals ever again !!!!! read more

Be very weary and cautious when being charged. Nurses will charge add a charge for something that is routine and the company is not understanding and will not issue a credit. read more

They are always calling me in late no matter how early I get to my appointment. Also always trying to reschedule me last minute ( the day off ) or day before...last month was because one of their machines broke down this time I don't know why. I bought a package and don't want to lose it. Results are good too..nurses are super nice all have been great but the ladies at the front desk are rude or have poor customer service. There's no reason to be like that as most people coming in just want to feel prettier and better about their appearance or address personal issues. I wish there was another affordable place like this. read more

I think it would be difficult to locate my file solely using my yelp username which excludes my full name and other pertinent identifiers. I am a customer, perhaps former customer. I will email my concerns, in the hope that they will be addressed with the flexibility you mentioned in your post. read more

As of now have not been able to complete a session seems like they are giving me the runaround. If it weren't that i paid for a packet I would not come here. read more

This review is specifically for Shastine RN. I have been coming to SEV for years now for my laser. Shastine is by far my favorite. I specifically book my appointments surrounded her availability. She is kind, patient, sweet... and above all else very professional and thorough in her work/laser skills. She makes sure to adjust my settings as needed to maximize my results, and hits virtually all areas without missing spots. I can't wait for her to also begin injecting! I will trust her with filler, botox, etc any day. I go elsewhere for those services but will bring my business to SEV as soon as she begins the injecting. 10/10! I can't say enough good things about Shastine. *big hugs to you!* (Shannon and Sarah H. are also excellent at lasering. They are also on my preferred nurse list.) read more

I absolutely love the staff here. Everyone is extremely professional and especially Theresa. She answers all questions and is very knowledgeable about the services you're receiving. I like this location the most because they don't pressure you into things that you don't leave. Girlies you will feel confident in your own skin leaving here. A special thank you to Theresa in all of her help. I will definitely be sticking to SEV-Rancho for my beauty needs. read more

Wouldn't recommend this location. They send appointment confirmation texts, reminding you of their cancellation policy and the fee they charge, all while cancelling or turning you away on the day of your service. I can't believe the level of unprofessionalism. The receptionist was apologetic and nice about it the first time, but when going in for my following appointment, I encountered the same unorganized chaos. I was texted 1 hour before my scheduled appointment with them scrambling to get that days appointments in order. You would think considering that they have a 48 hour cancellation policy that the business would extend that same courtesy and respect for their clients time when they are requesting last minute changes. Fast forward to my actual appointment, the tech knew less than I did about different types of lasers. Everyone was nice enough, but it's just not somewhere I would return. read more

This review is based solely on pricing -- not the service. The nurses who perform the laser hair removal treatments have always been amazing and are in no way responsible for my 2-star rating. SEV used to be a great, affordable option in the laser hair removal space, but over my last two visits, the price increases have been absolutely unreasonable. I just paid $158 for laser hair removal on my underarms and Brazilian -- $79 per area. My previous visit was $120, which was already a noticeable jump from the visit before that. That's a significant increase in just a matter of months. It really feels like SEV no longer prioritizes affordability. Thankfully, I'm in the maintenance phase and only need a few sessions per year, but if you're just beginning your laser hair removal journey here -- good luck. You'll need about 7-8 sessions to see full results, which now adds up to a small fortune. Really disappointed to see the prices climb so steeply. So sad to see such a great option become less accessible. read more

I've been a loyal customer to Sev for years. I usually go to Redlands location because their customer service & timeliness is impeccable but I came to Rancho this time because it's closer to me. I was seen 40 minutes AFTER my appointment time. I wasn't late. Actually arrived 10 minutes before my appt & still was seen late. My sister also came here for her first time & was seen 30 minutes AFTER her appt time. Is this how we treat new clients? How can you expect retention when you're this late. Not coming back here. Will be conducting business at Sev Redlands only. read more

do not recommend, find a more professional place to go, i have been coming here for a couple of months already and they when you schedule your appointment and if anything happens and you dont cancel or re schedule within 48 hours they charge you 50% THEY CHARGE YOUR CARD ON FILE.. Never do they explain that your card will be charged.. but every time i have an appointment they want me to come in earlier, or they are running off schedule so they will take longer to take me or they cancel your appointment the day of the appointment and you just have to deal with it. not only that but for all 7 or 8 sessions i have done i barely see a difference in the hair growth. I will no longer be coming here. read more

This place is the worst. they will try to reschedule your appointment at the last minute and when you tell them you can not reschedul, they will have you waiting over an hour for your appointment. Also when you do have an appointment, you will be waiting over 15-20 minutes after your scheduled time. I never had such a bad experience at the location in Redlands read more

I love this place's aesthetics but the service requires better training and improvement. I purchased the back and face package. Unfortunately, it did nothing for me, I saw no changes. If anything, my results were worse than before. They require you to shave before your appointment which really irritated my skin. The nurses would always change and some would finish my appointment in 5 minutes, others a bit more detailed. The girls in the front are 8/10 clueless. During my follow-up consult, they tried charging me a random $50 without notifying me prior. When I tried to schedule another appointment, the girl did not understand what 2 weeks from now meant. As for seeing no changes, (in reality, worse than before because they required me to shave which made my hair thicker and even broke me out), they advised: 1. Hormones will determine how many treatments you really need because they hairs will continue to come back. 2. The treatments need to be done every 4-10 weeks depending on when you see results, then every 6 months for maintenance. I did every 2 then 4 weeks with little to no results. 3. They recommend 12 appointments for the face and back, yet I was told 6 would do the job since my hairs weren't very thick. Overall, it was a waste of money in my opinion. For the prices they charge you'd expect more. read more

I've been going SEV for years and love how quick the appts are and how nice the nurses are who do your laser. The only unfriendly people are the girls that sit in the front to check you out. I feel like prices are good and if you buy it in a package it's worth the money. read more

I really wanted to give this place a try for laser hair removal. I made an appointment and someone from the business texted me 4 different times asking me to change my appointment time. It was super annoying and inconsiderate. Whats the point of making an appointment if they want to change it... super unprofessional and disappointing I replied to an email the manager sent me and got no reply back. read more

SEV Laser - Laser Hair Removal Near Me - Rancho Cucamonga, California

I wanted to wait to review SEV because I've only had one laser hair removal appointment and u wanted to give it time to give my honest review, but I'm already very pleased. I went to another place to get laser hair removal on my armpits and Brazilian and although I saw good improvement with my armpits at the other place, my Brazilian seemed so stubborn. I also felt like the other place I went to, the person just wasn't going in and getting everything. I've only had one appointment so far with SEV and although I told them I've had laser hair removal previously, they still took the time to explain the process to me. My nurse was so gentle with me. She did a test spot and when I told her I was fine, she adjusted the level accordingly and did her thing. I felt super comfortable the entire time AND she got in every little crevice that the other person did not do. It's been less than 2 weeks and I am shedding more than I've ever shed at the other place that I went to. The "stubborn" areas were also shedding. I had 7 or 8 sessions with the other person and I literally did not see a difference with a certain area of my Brazilian. With the ONE session at SEV, I am shedding significantly more and I couldn't be happier. It is so pain free, which, and easy. I believe my nurse's name was Shannon. Kudos! The front desk staff were also friendly to me as they welcomed me and checked me in. I can't wait for my next appointment! read more

Love my results so far! Customer service is great ! Love these girls !! will definitely be coming back !! read more

SEV Laser - Laser Hair Removal Near Me - Rancho Cucamonga, California

I will give this place a big 0. The front desk girls are so unprofessional and rude. They cancelled my appointment twice and when i told them that i dont have any time like this to waste. I schedule my day and the at the very moment u guys cancel and they were very rude and told me either leave or come back later. So this post is for the owner to look into it and change your dumb front desk girls if u wanna stay in business read more

Had my first laser appointment here a while back and everyone was so so nice! The receptionists and the nurse that helped me made me feel very comfortable for it being my first session! Place is very clean and welcoming, wait to be called was around 5 minutes. read more

I have wanted laser hair removal for a very long time and this FINALLY opened up here in the Inland Empire. I have been coming here now a few months and have gotten through my pit hair removal session, and can honestly say.... this place works! I am literally HAIR FREE.. they have a lot of payment options, so pick an area and work on that one being hair free. You also have an option or purchasing a Groupon, but that is only valid one location. My overall time of appointment experience is always fast and quick. I check in using a tablet, wait literally a couple of mins, get set-up in one of the rooms and from there you get all the warnings and the actual laser treatment begins. For my pits, I was literally in and out of there in a couple of mins. Lastly, the wait time to get an appointment is insane, you have to book out a couple of months in advance so I suggest book NOW for like 90 days from now. Can't wait to continue coming here! read more

SEV Laser - SEV - Laser Hair Removal Near Me - Rancho Cucamonga, California

I've had a great experience with Sev Laser for hair removal. They are fast, efficient, and the staff at the front provide excellent customer service. I was pleasantly surprised by how affordable laser hair removal is, and now I'm hooked! I'll definitely be returning to get my legs and underarms done. read more

Had my first laser treatment yesterday with Shastine and it was honestly a great experience! I was really nervous at first but she came in with such a caring attitude and made sure to make me feel as comfortable as possible. I also really appreciate her attention to detail and how thorough she was with all my questions! I'll definitely be booking with her again read more

I get my lips done with flawless laser center in Burbank and I love them. I thought I would come here because it's closer to home. I do not recommend coming here for lip injections! They do not know how to inject lips properly!!!!! My lips look like DUCK LIPS. read more

SEV Laser - Laser Hair Removal Near Me - Rancho Cucamonga, California

Had my 1st of 6 sessions today at Sev Rancho Cucamonga. They were able to fit me in I had an appointment for Monday but with my work schedule sometimes it's hard to know when you will be off. I had the day off and had another appointment in the area so I stopped by to see if they could accommodate me. The front desk receptionist was very nice and I guess they had a few cancellations so I was told to come back at 2pm. When I came back I checked in on the tablet at the front desk, waited a few minutes and was taken back to Room 1 with Samantha RN. I was given some special glasses to wear during the procedure and undressed. Layer on the table and done in probably about 10 minutes or less. I bought the Groupon for a large area which covers Brazilian and Underarms. Samantha was super sweet and made my first visit great. Looking forward to my next visit. FYI: in the same parking lot as Jimmy John's and Waba Grill. read more

SEV Laser - Inside - Laser Hair Removal Near Me - Rancho Cucamonga, California

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Hm, came in a few years ago , from purchasing on Groupon. I highly recommend NOT coming here . They not only are a service of just bringing in as many ppl as possible for the $$ rather then giving a great service w great results. I came in for all my sessions and it DID NOT work. I also always felt very rushed bc they have a lot of clients from Groupon discounted price , they lost their value system and customer service . read more

I have been going to SEV on and off for a few years now. After finding SEV they have been my go to for my laser touch ups. I love SEV because their laser is by farthest the least painful compared to other places I have been to. I always recommend SEV when friends and family ask where I go for my laser hair removal! read more

Going on my 3rd session. Affordable & they get you in and out. I should've made the switch to laser long ago

I had one more session left from my groupon and she called me to schedule an appointment. I confirm appoitment then missed it so Im assuming I lose my session. I ask how many sessions I have left in my package and she tells me I have none. So why are you calling me for a session without telling me I needed to spend $450 for a new package. So then she tells me shes charging me a no show fee of $45 for an appoitment where she didnt disclose $450 needed to be paid. The text read you have an upcoming appointment what day would you like. These bait and switch tactics are illegal in CA. Please send me a msg if she has been doing this with you too, read more

I been trying to schedule an appointment for lip fillers for 3 days now. The first two times after being on hold for 30+ mins I had to hang up because I had things to do. Now I'm on hold again.... just to schedule an appointment is ridiculous read more

SEV Laser - Laser Hair Removal Near Me - Rancho Cucamonga, California

I enjoy coming here for a little sprinkle sprinkle I'll definitely be back when the crows are around.

Front desk girl was supper nice and helpful, first time there and nervous but everything went very smoothly, the nurses are great! Can't wait for my next session read more

Always a pleasure to come in the nurses are so nice and attentive! Their candle scent is amazing.

I don't know in what world do you and your staff think it's okay to raise a price AFTER someone has paid but not in mine nor many others. And at no point in time did ANYONE state that my personal price wouldn't be what I AGREED TO PAY. Not once did any of those text messages say MY PRICE WILL INCREASE IN OCTOBER. It said YOUR PRICES will increase MEANING the price I ORIGINALLY PAID FOR AND AGREED TO for MY service that day would no longer be available. But whatever, my problem was "handled". What a shame. read more

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I purchased a Groupon that had me saving sooooo much money for a six-session package on two (medium-sized) locations. I have to admit it was A STEAL and I am almost perfectly hairless in my desired locations. Laser therapy DOES WORK but you have to be mindful of your skin tone and hair follicles, as they do make a difference in the number of sessions it takes to reach hairlessness. Overall, the staff here is very professional. I never consistently met with the same nurse but I didn't mind at all because each one did a great job. My only complaint is that I was rarely taken in at my appointment time. There will definitely always be a wait, max 20 minutes? But the ladies at the front desk are hospitable and sometimes send you an automated text in advance if appointment times are running late. I wanted to set up touch-up appointments, but that's looking like $60 for 15 minutes. Sorry to say, there are other spas with the same machines that have it at a more reasonable price. I would definitely look into Groupon/Living Social to purchase a SEV Laser deal. read more