I came to Pretty Kitty for my first-ever Brazilian and honestly... ouch. They used soft wax, which is absolutely not ideal for such a sensitive service. Please do your research -- reputable salons typically use hard wax because it's gentler and much less painful. I forgot the name of the girl who did my service, but she didn't make me feel comfortable at all. She was very quiet, didn't explain anything, and just pulled the wax without any warning or reassurance. For a first-timer, that made the experience worse. I really wanted to like this place, but based on my experience, I wouldn't come back for waxing services. Hoping they improve their techniques and customer care. read more

Laine I think I spelled her name wrong , but she Talked me through it . My first WAX . I am going back . Front desk was very welcoming. excellent {frieda johnson} read more

Been coming here a couple of times now. I always go with Karen. She does a great job with the service! She is someone that you can talk to and doesn't make it awkward at all! Highly recommend going to her! read more

I love this Pretty Kitty location! Karen did mine today and she did a fabulous job! Please upgrade to the Extra Care! It's worth the extra $10. I have no swelling or itching! read more

I have been coming to this location for a very long time. I've always received great customer service. The location is clean and very pretty. Yayy you can book online now. Great, right? But guess what job they have eliminated the receptionist in the front. So now, the esthetician has to manage clients and cleaning between people? And still provide EXCELLENT service? How can someone provide excellent service having to jungle all that? Well, today I met Chloe and wow. She rolled her eyes and rolled her neck, explaining to me what she did not want to do. I already have been dragging my feet to come because the quality of work hasn't been the best. But now the customer service has gone down too? Luckily, the other esthetician was there, and she completed my service. If the policy changed, that's fine, but Chloe couldn't even explain that she just rolled her eyes and told me what she WAS NOT going to do today because they were short staff. That's fine everywhere is short staff and people call off that don't give anyone the pass to be rude person. If someone doesn't want to deal with customer service, then find another job. Shout out to Kellie :) read more

I booked a Brazilian here and it was my first time even getting a brazilian. I booked with Liane, she was straight to the point didnt even acknowledge it was my first time and acted carelessly during my appointment and i wasing going to tip her cause obviously it just wasnt a good experience for me but they made me tip her. read more

I had such a good experience, had to randomly pick someone from the list. She was awesome and they were on time. And it was quick and it don't hurt. read more

I'm writing about an incident that occurred over a year ago, however I hadn't written it due to embarrassment. I was being waxed by Karen who I had frequently been seeing every 6-8 weeks. On this day, it was the afternoon and her and I were in the room while she had just began my Brazilian. All of a sudden I heard someone abruptly open the door into my wax room and it was a lady asking where the restroom was. Karen and I looked up in disarray and she said this isn't the restroom. She tried covering my private parts but I fear the customer had saw me as she physically walked into the room. I was in shock and Karen was extremely apologetic. I felt that she was also embarrassed and tried to make light of the situation but i was so distraught I didn't know how to react. I left that day and never went back. I don't blame Karen at all, however the fact that a customer was able to have access to my room that easily while my service was being done made me feel extremely uneasy. I do wish The Pretty Kitty had a way to prevent others from easily accessing the rooms as there's really just a door and a curtain separating the lobby to the rooms. I probably won't ever go back but I hope this message finds the establishment and can provide some guidance on reassuring this won't happen again. read more

My daughter, hubby, and myself only come here because of Kellie! She's the best and always does an amazing job! She makes the whole experience as pleasant as waxing can be. read more

Laine is always who I request and I am always happy with my service. I have sensitive skin and I have never had any reaction, always get a clean wax. Laine makes you feel comfortable and is considerate of individual needs. read more

Visited as a "walk-in" and was assisted almost instantly.. You absolutely fall in love with the appearance and style as you enter the lobby .. I recommend you check prices online the actual cost for a service purchased online at prettykittywax.com can save you a few dollars hence can be used as potential "tip". Make sure to ask for Kellie ... read more

I have been coming here for a few months now after a friend gave me the recomendation. I do not have a go to girl yet , but every girl that has done my wax has been super friendly, quick and over all made the experience wonderful. I love that they are open 7 days a week for a good range amount of hours. If youre thinking about starting to wax or looking for a new waxing place, take my review as your sign to book an appoinment here, you will not regreat it. Will have you feeling great and looking smooth for weeks to come. read more

It was an ok experience. She cut or burned my skin by my eyebrow so that sucked. I'm not sure if I will go back.

Everything!!! I went for the Brazilian; 2nd visit,1st time the whole thing!! The reception lobby is clean and comfy. The staff is amazing!! The rooms are cleaned after every use, you get in and they get you out without the feeling of being rushed. Hats off to Kelli. She made the procedure as painless as possible, she had a relaxing and reassuring vibe, nice conversationalist to keep your mind off of the zip. I will most definitely be going back. I'm from L.A. and this will always be my to go place. read more

I recommend The Pretty Kitty to everyone! I got my first Brazilian here and been coming since. The store is very cute and the staff is super friendly. I love booking Karen she makes you feel so comfortable and always leaves you feeling good. read more

Came here for my first Brazilian wax and never left! Karen specifically has been my go to girl, very professional and patient. Time waiting room has a nice ambiance. read more

Jennesey is a great waxer. she really pays attention to detail and makes sure you're as comfortable as possible. her energy is very welcoming and calming and makes it easier to deal with the pain. The whole staff is also nice and attentive read more

Service is usually great. I called for an appointment they said they had one available 6:40 pm and I took it and they sent me the confirmation text message. When I arrived they were closed. read more

The Pretty Kitty - Waxing Near Me - Rancho Cucamonga, California

The Pretty Kitty in Rancho has always done a great job waxing! I've come here for about 5 years and they always put me at ease!

Honestly loved the vibe and my girl Gissele, if you don't know who to book with she's your girl. She makes one feel comfortable. Definitely recommend! read more

I recently had my legs waxed for a trip to Hawaii and was very pleased with the experience. Karen is very professional and makes the process as painless as possible. Definitely going back. read more

I've been coming here for a few months now and I have 0 complaints! My go to person is Kellie and she is absolutely wonderful and very professional. Since coming here, I've tried different things and Kellie has been so gracious about walking me through every step. She never makes me feel like an annoyance. Great service all around. The place is clean and super cute . read more

I have 10 years of coming to this place and I love it, I have never had a problem or a bad service, the customer service is excellent and there are always good vibes they are very attentive and very friendly girls . read more

My waxer was Cinthia and she was amazing ! I come here all the time and this is the first time I got her. She took her time with my Brazilian and even took the time to pluck out any stragglers. No one else has ever done that for me so I appreciated that so much! She also informed me that every time you call in to make an appointment, they charge you a fee when you make it over the phone. Again, no one has informed me about that and she told me. Thank you Cinthia!! read more

The waxing technician pulled the skin off in my nose. I was going through some allergies and blowing/wiping nose huuuurt. Took at least a week to heal. They got me an appointment when I wanted. so there is that. read more

Kelly made me feel very comfortable having a Brazilian wax for the first time! I will be going back with her for my future visits. read more

The Pretty Kitty - Nice set up - Waxing Near Me - Rancho Cucamonga, California

Kellie is very professional and punctual. She is also very caring when taking care of my teenage daughter. I highly recommend Pretty Kitty and their staff. read more

Never going back. I have gone to this location for many years. They've have had good waxers that I have liked, but then they leave or get transferred. My last two visits were bad, so never going back. The second to last visit was with my normal waxer, but she was rushed and didn't do a good job. They need to get you out in 15 min. I had gone in right before my vacation and while I was sitting on the beach, I realized that she had missed a spot. So embarrassing! Then the last time, my waxer wasn't in as she was transferred to another location. The one that waxed me seemed like she was hating life and it was a chore to even breathe. She wasn't friendly and didn't even do a good job. I shouldn't even have tipped her but I did. The receptionists also seem like they would rather be elsewhere. I always tip well and am always on time, but haven't been getting good service in return. So time to take my business elsewhere - with friendlier staff and wavers who actually focus on the wax as opposed to meeting the 15 minute mark. Good thing is that there are so many other options! Good luck to them! read more

LOVE THIS PLACE !! it was my first time going yesterday and it was so pretty and nice! it was quick & the girl who helped me made everything much more comfortable! I Recommend this place to everyone! read more

My mom has been coming here for a long time to get her Brazilian and she's never had a problem, the ladies are so sweet and do an amazing job! My mom brought me here today and Karen did an amazing job with my eyebrows, i definitely will come back again! read more

My first time coming here I was very nervous (like I'm sure a lot of people are their first time getting a Brazilian wax). Ive always and only have been seen by Karen she is so sweet!!!!!! She makes you feel so comfortable. Makes great conversation. It is not awkward AT ALL! I 100% recommend not only pretty kitty but especially Karen :) read more

This was my first time getting a Brazilian and I won't lie to you and say I wasn't super nervous. But Casey, was a pleasure to work with. This waxing salon is clean, welcoming, and the staff has wonderful customer service. I'll definitely be coming back here in the future for any of my waxing needs! read more

I have been coming here for 4 years. I always have great service. Brooke in Rancho Cucamonga recently did my Brazilian, underarms and upper lip. She was very sweet and patient. She was also very professional, I felt comfortable. She did an awesome job. Highly recommend!!! read more

I've been going here since 2021 when I was pregnant with my daughter they all do a wonderful job and they are very thorough. I love that they do soft wax here and they get the job done quickly, never there longer then 20mins. read more

I am not new to getting Brazilians. Usually the estheticians take their time during the waxing process strictly for my comfort but this place does their waxing in such a rush. After 3 back to back FAST strips, I had to let the girl know that if she can slow down because it hurt. I wasn't about to start my period or have had coffee, which is what she blamed my pain on, and the service was just awful. I'm used to getting a full service of steam, exfoliation, ingrown removal and after care but this was just not it. I had a bad experience considering how vulnerable Brazilian waxes can be and I don't recommend going to this place. read more

Loved my experience with Jackie and I really like this location. The salon is always so clean and well maintained.

I went in on Sunday for my first Brazilian. I was pretty nervous. I walked in and the reception area was clean and relaxing. I was greeted by Ariana. We had a lovely chat before i was seen by Noemi. When i went to the room Noemi explained the process to me and was very pleasant. She kept up a great conversation with me which helped with my nervousness. She did a wonderful job and was very thorough. I will be going back again! read more

This review is not about the quality of the aestheticians. This review is about the quality of the service that I had received from the person who verifies appointments. I was told this morning that they called to confirm an appointment and was unable to leave a message on my voicemail last night. That is a flat out lie. My phone is on With the availability of leaving a message at all times. I have a son that is on active duty and deployed. So for someone to tell me that my voicemail was unavailable is unacceptable and a flat out lie. Unfortunately, I will not be coming back. I will miss the aestheticians, but the receptionist whoever it was lied. read more

Loved the service. Didn't have to wait and Laine was super pleasant and will definitely return.

Friendly girls and very sanitized! Would come back here again esp if I'm in a rush they always have apps available for same day!