I would like to formally recognize Cindy and Maddie from the Macy's Housewares Department for their consistently exceptional customer service, professionalism, and subject matter expertise. Both Cindy and Maddie continually go above and beyond in assisting customers with genuine care, patience, and professionalism. Their knowledge of products, upcoming sales, quality linens, and home essentials has been incredibly valuable to me personally. Because of their guidance and thoughtful recommendations, I have been able to gradually afford and curate high-end bedding and linens that have transformed my bedroom into a true sanctuary -- a place of comfort and peace after long and stressful days. What truly sets them apart is not just their sales knowledge, but the sincerity and enthusiasm they bring to every interaction. They never make customers feel pressured; instead, they educate, guide, and help customers make informed decisions while ensuring a positive shopping experience. In today's retail environment, exemplary customer service is increasingly rare, and Cindy and Maddie represent the absolute best of what Macy's customer experience should embody. Their professionalism, attentiveness, kindness, and dedication deserve recognition and commendation. Thank you both for consistently making shopping at Macy's such a welcoming and enjoyable experience. MSgt Charles Navarro, Jr., USAF (Retired) Rancho Cucamonga read more

William at the men's fragrance counter went above and beyond . I purchased $350 worth of cologne with his help. Exceptional service

Macy's Men's & Home at Victoria Gardens is one of the big anchor stores, so you definitely won't miss it. Despite its size, it's usually not very crowded, which makes shopping here feel calm and easy. The store is bright and clean, although there is so much merchandise that it can feel a bit packed, like a very organized maze of button-downs and bedding. I tend to walk in for one thing and end up browsing way more than I planned. There is a solid mix of clothes, home goods, and surprise finds that somehow end up in your shopping bag. If you want a wide selection without dealing with big crowds, this is a dependable place to shop and wander a little. read more

Macy's - Department Stores Near Me - Rancho Cucamonga, California

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I've been visiting this Macy's mainly to get gifts for Mother's Day and or Christmas, checkout the latest perfumes. This Macy's is clean, 2 stories and has a Backstage section which is like where the things go before they hit the TJ Max, Marshalls, Ross. This Macy's is always clean and during the holidays I feel like they have a DJ and/or band or other entertainment in the building. It feels smaller than other Macy's I've been to, but they do carry a lot of high end products here. read more

This review is for customer service. There were two instances on the same day, few minutes apart, we were waiting in line for a good 10 minutes, and the cashier never said anything to us that she was closing after helping the couple she was currently assisting. The other one just walked away without a word and left us with other people in line. We looked at each other, and we started to laugh since it was so rude and horrible customer service. Why do these cashiers hate their job and life? read more

Sidney from Men's department was super helpful and demonstrated amazing customer service! I plan on coming back to buy my son's graduation outfit with him. 10/10 should get promoted. read more

Jenny at the Mac counter did my makeup for my baby shower. She was absolutely phenomenal!! This is definitely my most favorite makeup I've ever had done, and she was too sweet. We had a great conversation and even had the same birthday. Cannot recommend enough, I enjoyed the culture of the Mac cosmetics store very much!! read more

So I'm ordering some shoes from Macy's and I'm trying to use this worthless star rewards 20% off coupon but it won't work . I click on the explanation of exclusions. The shoes are not on sale, clearance etc. 2 pairs, both regular full price, almost $300 with tax. Below is a snapshot of all the brands excluded from the 20% off. Oh and by the way, if the items miraculously made the cut, they better be full price. @Macy's, you should be ashamed. Why waste the postage and paper sending me the coupon? If there was a zero star option, you'd get it!! read more

Macy's - Excluded items from promotional coupon. - Department Stores Near Me - Rancho Cucamonga, California

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Timeline of issues with Macys mattress: -Ordered a extra firm Beautyrest Queen mattress and box spring set for about $1800. -About a week later they delivered it and the mattress was damaged. String coming out of the mattress, rips along the border of the mattress exposing the sewing, etc. -Called and Macys had someone about a week later come and inspect the mattress and box to see the defects. They took pictures and submitted them and within 30 minutes. I received a phone call scheduling my new delivery exchange due to the issues with my current mattress and boxspring set. -About a week or two later my mattress delivery date comes and the morning of the driver calls and lets me know that he's in front of my house. The weird thing is is that I don't live in a house. I live in an apartment. Macy's decided that it would be a great idea to have my mattress delivered to my billing address rather than my shipping address. So I had to wait another two weeks for my replacement mattress and box spring set to be delivered to my apartment. -today, the mattress and box spring set was being delivered. When the delivery guys brought in the box spring I noticed a huge rip and hole in it. I told them I cannot accept that as it is damaged. So they brought in the mattress and the mattress has stains on it and string coming out of it as well. -Now I get to wait one more week to see if the fourth time is the charm to get another exchange of a mattress and box spring set that I ordered over a month ago. -For a purchase of almost $2000 you would think that the quality of the item would be decent. -Will update after next week's exchange. read more

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Went again today, giving Jo Malone a second chance. Again, utter disappointment. I stood there waiting for help, and in the end, the lady walked away. No help for me, but definitely help for the Caucasian lady who was at the counter. Done with Jo Malone at this Macy's. read more

Macy's - Department Stores Near Me - Rancho Cucamonga, California

This review is for MAC, outside of Macy's at Victoria Gardens. From the moment I walked into the store, Regina greeted me with a warm smile and made me feel seen and welcomed. Her energy was so positive and genuine that I instantly felt comfortable. I came in hoping to achieve a specific look for my 11-year-old daughter's cheer competition, and Regina went above and beyond to help me bring that vision to life. She listened carefully, took her time to color match perfectly, and explained everything so well. I could tell she truly cared about helping me get it right. Regina had amazing energy, smelled so good, and her purple eye makeup was absolutely on point. She looked beautiful and professional, and she carried herself with confidence and kindness. It is rare these days to find someone who puts so much effort into making sure customers feel valued. Regina reminded me what true customer service looks like. She made me feel important, she made the experience fun, and she made me want to come back. I would shop anywhere Regina worked because she truly loves what she does and it shows. Thank you Regina! read more

I want to share a wonderful experience at the Chanel beauty counter in Macy's Rancho Cucamonga. Lorraine helped my elderly auntie, who is 80 years old and had been feeling a little down. Lorraine was absolutely amazing--kind, patient, and so caring. She took the time to apply her makeup beautifully, and the transformation wasn't just on the outside. My auntie left feeling confident and radiant, and she couldn't stop talking about how sweet she was. She said she reminded her of her daughter who had passed, which made the experience even more special. Thank you, Lorraine, for making my aunt feel beautiful again and for brightening her day in such a meaningful way! read more

The cashiers at Jo Malone are so incredibly rude. I was standing at the testers and the cashier was complaining to another employee about the previous customer asking to smell a scent. I can only imagine what they said about me since I only smelled one perfume and did not make a purchase. read more

Love .....love ......love....you might say it was my HAPPY PLACE! They had my "Chanel" perfume everyone ready to assist you..we even thought one sales associate was a mannequin gorgeous store and atmosphere...very high end...but I always say ...you get what you pay for....lots of parking ...for FREE99! very quiet and relaxing ...well decorated and elegant read more

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This Macy's is ok. The employees are pretty friendly and welcoming. Decent selection of clothes for women and teens. Came here thinking this location would be 20x's better than the one here in San Bernardino, but it's pretty much the same. Just that the employees are way more welcoming than the one here in Berdoo. read more

I had to run from a business trip to my daughter's violin performance and I would not have made it in time if it wasn't for Mr Ivan the store manager. He was in the women's department and helped me to find a dress that was perfect for my daughter and fit the event dress code in less than 5 minutes. He ran around the store with me to gather items that she may need for her performance even showing me shoes and dealing with an issue caused by my credit card company. I'm so grateful for Mr Ivan. I made it to my daughter's violin performance. She looked amazing absolutely amazing! You made a dream come true on this day. read more

On 12/28/25 I ordered my wife a Michael Kors jacket for her birthday. I payed express fees to make sure it was delivered before her birthday. The day before her birthday I received an email saying there was a delay with carrier, and it will be delivered the day of her birthday. When I track the shipment, UPS website says labels only created, and they never received the package. Needless to say her birthday came and went, and we never got the package. Since then I have requested a refund and now I have to wait 7 to 10 business days to get my money back. read more

This review is on WORRY NO MORE... Do not, I REPEAT do NOT get this warranty! It's a 3rd party that Macy uses, it's an ABSOLUTE rip off!! If anything goes wrong then will do all they can to tell you why it doesn't fall under their warranty. It's a massive RIP OFF!! Trust me they will NOT resolve your issues. My recommendation go somewhere else to buy your furniture because we all know Macy's is massively expensive and this isn't worth it read more

Macy's - Worry no more - Department Stores Near Me - Rancho Cucamonga, California

Customer Service at it's finest!!! very busy store but theyre very efficient. worth my 1 hour drive. read more

I received a complimentary Shiseido facial from Hanan earlier this evening - she was so kind, knowledgeable and professional, thank you Hanan read more

I came in on the weekend before Christmas last year and wow was it busy. I know during the holiday season employees can get very overwhelmed but Hala at Chanel was amazing! Out of the three ladies standing at the Chanel counter Hala was the only one to come up to me and greet me. She was extremely helpful and provided some very helpful recommendations. Hala provided different options in wrapping for me and offered suggestions about customizing gifts. The other women at the Chanel counter gave off very nasty attitude and could definitely learn a thing or two from Hala. Given Chanel is a luxury brand you would expect the people who work there to conduct themselves more professionally. read more

Today Maria went above and beyond helping me get a new Marc Jacob's fragrance. I feel like it's become very rare to receive a customer service experience like what she provided me. I am very happy with my purchase. Thank you, Maria! read more

My last review was around this time 7 years ago and again I had a great experience I wanted to share and give recognition to some who saw to it that we had a great shopping experience. My Wife and I stopped in and were looking for shoes and a crossbody bag for her to wear. Having looked at several of the different brands and choices, I young lady politely introduced herself and asked if she could answer any questions or be of help. My wife told "Nish" what she was looking for and how she intended to use the bag. I was very impressed that Nish listened very closely, made direct eye contact and had a wonderful and friendly smile. She asked a few questions about my wife's likes, and dislikes and with that, she made several recommendations. It's so refreshing and makes for a great shopping experience when you run into and meet a person like Nish. Thank you Nish for being the best part of our day. read more

Again, I visited my favorite counter, Jo Malone. The customer service rep was conversing with a rep from another vendor. The absolute look of irritation on her face when she saw there was someone waiting for her. She came over and didn't even ask if I needed help. Just stared at me. I start to ask questions and her responses are all max 3 words. She was so irritated that I was asking to sample scents. I thought that was her job? The absolute worst service. The only reason I keep coming here is because it's the closest Jo Malone vendor, but I think I'm just going to start ordering directly from Jo Malone. So frustrating to go in to a place to spend money and be treated like you're asking for a handout. read more

This review is for Ms Sue in the handbag department. I called in for an item I wanted to purchase and she kept it on hold for me and even tho a lot of other people wanted to buy it that day she honored the hold and it was really special to me because I traveled to multiple Macy's in the area multiple days this week and she really deserves a Red Tag if you have any of those that need dusting off because I felt like I got true Macys service from her like above and beyond and she was so kind ,smiling , having good energy and truly appreciated it and being it interactions over the phone and in person THANK YOU SO MUCH!! read more

I love this Macy's.... What's not to love....doesn't look like any other Macy's around.....so many floors of beautiful clothes....home goods...furniture... beauty items...shoes.... Best looking Starbucks too.... I always start out in the men's, home goods & children store ......then make my way down a few buildings until I get to where it all happens....... Floors & floors of ladies pretties....brands...everything under one roof on several floors.... read more

Macy's - Department Stores Near Me - Rancho Cucamonga, California

Customer service at its worst! I spent several weeks trying to get my online order from Macy's Victoria Gardens but they messed around for so long item was no longer available. My item was delivered to Macys 2 days after my order was placed but the store insisted it wasn't there. Bottom line, if you really want your item go to Nordstrom. Macy's cost me gas $ driving to the store multiple times and over 2 hours on calls trying to sort out their mistake. So not worth my time or $ as I ended up with nothing in the end. Horrible store with unprofessional lackadaisical employees. read more

Went in tonight around 9:15 to buy my son colognes for his birthday. I went to the bathroom and came out to see the female security stalking my sons. She was watching them as they got cologne samples and then followed them as they moved. When she saw me she played stupid and walked away. Since the store wants to racially profile, we left the store. Went outside online and spent over $500 on the colognes we would have bought at Macy's. Will be closing my card and will never shop there again. Can't wait until they close this Macy's location and put those losers out of a job. So many locations closing hope this one does also. read more

This Macy's location is our favorite place for buying brand-named clothes, accessories, home furnitures, and housewares. The price of their products is fairly reasonable. The employees are helpful and always looking to help. This place looks amazingly clean every time we go in. This Macy's is located at Victoria Gardens, Rancho Cucamonga. read more

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David in womens shoe dept. today was totally out of line for disregarding how I wanted to process my return n pay for my purchase. He had the audacity to to tell me he was doing me a favor by doing what was easiest for him without asking how I wanted it done. Not only did he continue to argue n say to his co worker rude comments about me who was standing in front of him he then accuse me of not knowing what I was talking about. I have been a cashier in my teens n how he conducted himself would be grounds for a write up at best. David needs some time to off to improve on his customer service skills! Ultimately the younger cashier took over to complete my transaction. read more

The staff is so rude here only one lady at the Lancôme counter was actually polite but that's definitely not a reason to shop here. They need to train their employees on how to treat people with kindness and respect and not take their un warranted anger out on unsuspecting customers. read more

Men's, children's and home is a separate building, women's and backstage is another building not connected to each other in any way, remember that! If we talk about Macy's itself so everything is beautiful, clean, clear, friendly staff will always help you buy absolutely everything you can buy clothes, shoes, household goods, cosmetics, accessories, toys. Prices are not budget, standard for branded things. As for the backstage there is horror, horror all piled up, nothing to find, things lying on the floor, shoes in boxes is missing. read more

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Nancy at the Mac counter was beyond fabulous. She had no way of knowing I lost my brother a week ago. I'd literally cried every day for a week. I asked her to fill in my brows and apply lashes. She did my whole face and only charged me for the lashes. I was more than happy. I was able to try and be a normal human for an evening. As for Mac itself the lash selection was great. I had many choices. The price was hardly anything thanks to Macy's rewards program. Thank you again Nancy at the Victoria Gardens Macy's. read more

I made a few online cosmetic purchases to be ship to store for pick up. It was a breeze. The employee scanned my purchase barcode, verified my ID, and I was out of there in under 5 mins. Employees were friendly. Gal asked if I wanted to open the box to make sure all items were correct and accounted for, which I did of course. She offered to dispose of my shipping box if I didn't want it. All in all, I was happy. I didn't stick around to browse, as I wanted to avoid the potential weekend holiday shopping crowd. read more

They 'offer' curbside pickup, but always make you go inside to stand in line to pick up. Fine jewelry is shady. They try to quickly return online orders then re-ring them up to get credit for the sale. I ONLY use this store if they're the only ones with an item in stock on the 4-county area. read more

Great service, better deals. I enjoy this store. A good place for everyone, one stop shop.

I Would Like To Write This Review Because I Had A Bad Experience At The Macy's At Victoria Gardens Several Years Ago. The Service Is Horrible And Unacceptable, And The Manager And Shoe Section Employees Are Rude. I Have Seen Others Write Reviews About Their Experience At This Macy's. I Would Rather Go To The Macy's In Montclair Or The Other Stores At Victoria Gardens. The Values Is Not Worth It For Me read more

Was trying to find a dress for my toddlers picture day, and while they had a lot of dresses to choose from, I wasn't impressed with any of them especially not at the prices be sold. There were some great deals on a few clothing brands like Tommy Hilfiger & Calvin Klein, but I still don't find the outfits worth the price. Especially considering kids ruin things and grow so quickly. I also found the toddler girls stuff a bit babyish. My kiddo is 4 not 2, and it seemed like the clothing designs were for the littler kiddos. Everything was clean and well organized. No customer service help or hellos etc. read more

Macy's - Clean & organized. - Department Stores Near Me - Rancho Cucamonga, California

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Location: in Victoria Gardens off the Foothill Blvd exit off 210 Fwy We came here shopping for school clothes for my son. Store is always clean and AC working perfectly. Feels good when you get out of the summer heat outside. So many designer brands to select from. If they don't have the size of color you want in the store, you can always order it online too. Employees are friendly & fast with service. Got the clothes my son wanted and he's a happy camper. Thank you Macy's! read more

Macy's - At the entrance doe the men's section - Department Stores Near Me - Rancho Cucamonga, California

I wasn't even planning on spending any money here. We stopped by to get my daughter some shoes... Then we saw the starbucks...ordered our usual, and then the most wonderful smell wafted into my nose...I had to have it! But, what was it? I turned around and Cindy was speaking to a co-worker, I felt bad for interrupting, I'm sorry. But I asked her what was I smelling that smelled so good....She showed me 3 different options, till I pin pointed which one it was.....Yves Saint Laurent, and Dior!! Ended up applying for the Macy's card, got approved, and went HAM on the Colognes....You would think that was it, right? NO!! My wife wanted the new perfume Miss Dior, but it was at the other store, and we weren't done shopping yet...So Cindy, took it upon herself to walk over there and get it for us! AWESOME! Cindy, you are what represents customer service, and I appreciate everything you did for us. As a Business owner myself...I would be proud to have you as an employee! Keep up the GREAT WORK! read more