So I heard back from A. regional manager named Sara. I get the typical well we will talk to our people in the normal BS. But they still don't understand the frustration and expect me to go walking back in like as if nothing happened. I asked the simple question of what incentive is there for me to want to go back to DXL? I have not received a response and that was the other day. You are your guess to want to go back there needs to be some kind of intensive some kind of reason. I found wrangler brand shorts at Walmart for $20. I can get other brands of stuff that like Kohl's JCPenney's. They offer incentives to go in. The only incentives I've seen from DXL are coupons that you cannot use. It would be like a restaurant that says come eat here. We finally passed our health inspection. You don't wanna go there. And that is the whole situation, that if there's no real incentive to go back there, then I don't go back there. And anybody else that can learn from this good for them. Ghost man, your hard earned somewhere else that it's obvious that they don't appreciate you so go to your Walmart or go to Kohl's cause at all these places you're just a number and not a person. read more

Amazing service by Ceaser He went above and beyond to help insure I was happy with my purchase. This man was multitasking like I've never seen. Store is clean and organized. read more

This is my local store. I tried going there a couple years ago to use a $100 eGift card and they said they don't accept in store (it says on paper that they do) because it needs a PIN (which it did not have). Just tried resolving this with DXL customer service...they responded by cancelling/voiding my eGift card for complaining...now I have no proof I ever had the gift card...because they decided at some point to require PIN numbers for gift cards that were bought BEFORE they required them. I was only going to go to this store to buy shoes since their private brand stuff is expensive garbage now (used to be good thick fabrics with quality seams and sewing, but now it is paper thing garbage fabric with seams that give out on first wash) but since their customer service likes to steal valid gift cards and claim my issue was addressed (I never asked them to void my gift card...i just wanted to use it). I would advise staying away. They barely carry anything you cannot already find in the same sizes at standard stores...the actual big sizes carried are only their private brand garbage while anything of quality is either 2x the price it would be elsewhere and/or is not a big and tall size. They no longer carry actual big and tall selection in store (getting tired of constantly being told I have to go online to buy stuff they are supposed to carry in 5XL) so the last thing I was going to them for was shoes. Since they stole my $100 gift card though, I am done done done with these guys. Go anywhere else. Better off going on Amazon. Use them for fitting and size checks only. read more

Definitely an emphasis on the "Big" in Big and tall. Not much talk clothing to speak of no extra long suits and if your waste is smaller than 40" you're probably out of luck. read more

Nice store. It offers a variety of name brands. I purchased 2 button downs and 2 tees. Spent $160. Store is stocked and well organized. The young gal yesterday was helpful. She was friendly and knew the store. Great experience. I will return for more shopping. Recommended. read more

Stopped by this location last night (08/18/2023). We showed up 30 minutes before they closed, so I asked if they could help me out, as I was looking for a nice suit for my Niece's Quinceaneara. Maria jumped up and immediately started pulling clothes and options for me! Extremely helpful and nice lady. I will 10/10 shop here again, we got a nice suit with a tie, that Cesar helped me tie up, and I was out the door at 7:10. They weren't pushy and she even helped me get a small discount! Maria and Cesar. Thank you for the awesome customer service! You guys ROCK!! read more

DXL - New suit, who dis? - Shoe Stores Near Me - Rancho Cucamonga, California

easiest shopping experience of my life. one of the staff (alex) helped me out and gave me good recommendations for what to wear for my friends wedding. the store is big and sells everything you need. everything is normal price or pricier but you pay for a selection of clothes you cant get anywhere else because its a store for bigger and taller sizes. read more

This place is great! The staff is always really nice and helpful. They have a wide selection of different type of clothing. The prices are comparable to other places. read more

Always have something available for us big guys.... Good customer service. Every time I've been to this store they always take care of me

Time to forgive and forget. This is the best place for big guys to go for clothing. The team has been terific for the past year. Great service and fair prices. Alex usually helps me. He is true pleasure to work with and pro at helping me find cloths that fit well and are comfortable to wear. Great vibe in the store! Thank you. read more

1 start just because they had what I saw online. As far as customer service zero stars. Walked in was ignored and when we did make eye contact she walked pass me and didn't ask if she could help me. Had to find the hook pole they have to get down the shirt on the top rack. They just new employees here. Brea and west covina areas are super nice and very helpful. I would go there but I live close to this store smh. read more

The selection of clothes at the Victoria Gardens location were adequate, though in some areas certain clothing brands were very sparse in size and color/print selection. We received no in-store assistance from employees which was odd but we were greeted warmly when we first arrived. What really takes the cake was that at checkout, the store employee would not accept the 4th of July promotional code that their website clearly stated was good in BOTH stores and online. So I instead of making a $250+ sale, the store lost the sale today and a customer going forward. I will not purchase anything ever again from DXL, XL or Casual Male XL. If you're going to advertise sale promotions online that state that the promotion is good online AND in stores then make sure all your employees know that. This was a classic bait and switch marketing scheme. Very unhappy with this store, get your clothes elsewhere. read more

The a staff at DXL is super helpful!! Great customer service rancho DXL!!! I have called and showed up last minute for all sorts of things and they always help read more

I ordered a shirt online and pick up at this store. I got a email says my shirt is ready and call the store to arrange pick up . So I called the store to make sure the shirt is ready and the guy on the telephone gave me attitude. He said if you get the email then you can just come, don't call us in the store. We are busy. I apologize for bothering him, I don't even know why I have to apologize to him. This is the last time I come to this store. Worst customer service ever. read more

Second time we've had horrible service at this location...this time my husband and I came in to ask for a particular type of shirt. The guy working said he didn't know that style was "in" and told my husband "you do you." Really?!?! Totally rude and awkward. This is the last visit for this company. Two strikes you're out. read more

Came to the store last week to pick up my online order, instead of being greeted the correct way by the manager, he literary kick me out of the store because he claims that there was a lot of ppl in the store due to covid. Which I did understand the situation but the fact that he rude about it. So I step out and waited for someone to call me in it took them roughly about 10 min for him to call me in the store and I just decided to to give them my business and I return the merchandise. This is not my first time dealing with the manger this is my 3rd time and he is very arrogant and I honestly feel that he might be a bit discriminating. Anyways this is my experience from this DXL. read more

Poor selection of clothing especially since saint Patty's day is coming upon us ,very few 2x green shirts, I found the one that I liked put it on the counter along with my card , noticed that there was one person at the register decided to sit down, I left my credit card and the garment on the counter, I was passed over by 3 customers,I realize that upselling is the way sales people make money done it for years, but the guy at the counter wouldn't shut up , if I didn't need the shirt I would have left. read more

I am impressed with the friendliness of DXL employees in general. I have been to two locations now, Irvine and Rancho Cucamonga and both locations have been superb! Both the well dressed gentlemen (which I assume is the manager) and the nice young lady that helped me at your Rancho Cucamonga location handled my transaction with ease and made me feel like a priority and not an annoyance! Thank you! read more

I spent a good portion of day shopping at Ontario Mills for men's clothing. Seems like all of the department stores do not carry any clothing that are 2X and above. If the department stores had anything besides T-shirts in 2X it was very sparse. So I got on my phone and look for a big and tall store and found Destination XL and callrd them. I spoke with Robert who was very helpful in giving me directions to the store. Upon arriving to the store I was greeted by Amanda. Amanda and Robert were both very helpful in finding me a nice outfit to wear that wasn't under or overdressed. They spent the time to make sure that I was fitted properly. I must say that both of these employees went above and beyond to help me. Casual Male XL now has a customer for life. Unless I just shrink to XL :-) read more

This location is the closest one to me, and I've dealt with many employees, some are useless, but a MAJORITY of them go above and beyond; assisting you with outfits, from fitment to selections. This store unfortunately goes through management changes like every day (it seems) -- the previous manager was an older guy who was very very helpful, and was great at his job and has been with the company for many years (he then got transffered) and another person took over and now they JUST recently promoted someone to management who I havent met yet. But anyhow, the reason why i bring this up is because the other genetlemen promised to return items for me, even if washed, should fitment adjust dramatically now that the new manager is there they can't do this. So now online ordering just got rougher as I can go from 2XL to 5XL to 4XLT etc depending on the material, and clothing line. It's terrible I know, but now I have to shop in-store for everything, whereas before online was great because they carried stuff the stores didn't. Also previously another manager promised warranty on these "unlisted" kenneth cole dress shoes since my last pair were damaged (the sole split from the shoe) and now they don't honor any type of warranties on new shoes, so my confidence in purchasing shoes from them just went down. What I'm trying to say is each employee promises things differently, and sadly you go for it thinking its a real policy that will be honored but due to employee churn you're left with unfilled promises. I seen another persons review mentioning something similiar, and it's obviously a frustating topic for customers. I'm rating this 4 stars, because I've spent literally thousands and thousands here and havent been too upset, I know how business roles and I tend to forgive the store for an employees promise but jeez it made me learn a lesson :) I hope they can get the store under proper long-term management before it dies. On a good note; the store smells amazing! How do they do it? Is it a air mister I can purchase? I know it's propietary, I googled it and purchased their car air freshers and these candles just hit the market which is their store scent, but sadly those candles are poorly designed, the wic is wood and the flame naturally dies after a few minutes ($50 wasted) ;( On another good note; this store has a good heart, they support the saint jude fundraiser and all proceeds go directly to saint jude as such I donate when here. read more

First , I want to say that I am super super considerate that most stores are doing their best during these horrible situation with Covid but I also believe that there are many people out there that use Covid as an excuse not to take any pride in their work or care anymore about doing a good job. . I have been a customer to this store for a long time ( more than 3 years ) and I came to this store in the last week of July and spent good money in the store in the mid of a Covid getting out of control again and they gave me a 25$ coupon for the month of August and that is why I came back today and there were literally 2 people as customers in the entire store ; they were not busy or overwhelmed by any stretch of imagination and I asked this lady for help and I could tell she just wasn't interested in helping. They had this huge sign on their window about 75% off clearance and I was looking into the dress office shirts and she gave me a general response like our shirts starting from 64$ to 90-100$ ; she could have said " hey , let me help, let's find a shirt for you ; let me see if we have anything in the clearance" but literally nothing...I left the store and threw the $25 coupon in the trash...so disappointed..During these Covid times when we are dealing with massive salary cuts and people being unemployed, their shirt prices have stayed the same along with their alteration fees ; for simple office shirt , you are looking at 130-150$ total price with alteration ; I spent a fortune on pants and shirt alteration sometimes 110$ ALONE just for alteration and it was only a year ago when I found this amazing lady who owns a tailoring shop and she started charging me 25$ as opposed to 100-110$ that they were charging for the SAME work. The only reason I came today was to see if I could find an affordable shirt and take that shirt to that amazing lady for alteration but honestly, I don't think I will ever be going back to this store and I do not believe this store will even survive not if they don't make fair reduction on the ridiculous price tags of their clothes and actually getting people who want to work actually in that store; very very DISAPPOINTED!! said my peace , Thank you read more

Worst experience. No one helped us at all. Store full of staff and no one to say "one moment" or " be right with you". But I was on a mission to get my husband a complete outfit for a destination wedding. Found a shirt I liked. No one around and I have worked retail before. I used the pole to get the shirt off a high rack. ONLY THEN does Salesman ALEX come and say "we have a ladder for that and give me back my pole". He then storms off. Alrighty then. read more

Wanted to update my review I thought I would give them another chance since a lot of their staff have left their customer service got a little bit better but their price of clothes are way too expensive and the quality is poor. I bought in shorts and shirts from this location and they have been very poor quality I started going to JCPenney's for their big and tall and their clothes are a lot better and definitely a lot cheaper I found shorts there at JCPenney for about $50 cheaper for the exact same pair and they seem more durable. I would not recommend buying clothes here way too expensive read more

This store does not honor their coupons. I came in with my husband to get him a birthday gift. I need him with me to make sure his clothes fit properly. I had a coupon. My husband also had a coupon for his birthday from DXL. He was also using it. When we went to pay they said they would only accept one because we were from the same household. On the coupons it does not say one per household. They said that's how they were trained. So just letting everyone know to beware when you have coupons. This place is super expensive in the first place. If this place didn't have a good selection of clothes for my husband I would never come back. But with coupons this place is semi affordable. read more

Bought a really nice suit. My frame is very large, and sometimes wearing nice cloths makes me feel incredibly awkward. Arianna was very nice, and the suit was tailored well. It definitely makes me feel more confident. read more

Destination XL is usually an excellent experience. Since the new store manager has taken the realm, it has decreased in customer service but not by the associates but by the management. The female store manager is not genuine in her approach or sincere in her interactions. She will tell you anything to get the sale. Here is one example. She told me that ANY tie could made into a zipper tie. I have a medical condition and I'm unable to wear traditional ties. She told me to bring in my ties that have been purchased at Destination XL and she would take care of it. In addition to my existing ties, I purchased 4 others. I was excited because I now had more variety and choices. When I returned with my ties, I was informed that wasn't the case. Then she came out to chat with me, and denied ever telling me that. Instead of admitting the truth, she flat out denied it. My career requires me to be on my feet 90% of the time. I have always used one brand name, not sold at DXL, and when I explained to this store manager, she wanted me to try a DXL pair saying "it's better than heaven. They are the most comfortable shoe!" I expressed that I wasn't fond of the brand that the reviews weren't so favorable on comfort. She said," they have redeveloped the sole and materials for comfort." I thought about it and it was half the price of my other brand shoes and was willing to give a try but with her reassurance that I could return them even though they were worn if they did not holdup to the comfort level. She reassured me it wouldn't be an issue and we settled on reasonable amount of time to try them. "Oh you are going to love them, I promise." Were her final words. Alas, the reviews were correct, not comfortable. I called DXL customer service and they said they didn't have any information about a redeveloped shoe, so I called the manufacturer of the shoe. They informed me that I was lied to, they have not redesigned or redeveloped the men's dress shoes in question. I went to return them within my reasonable amount of time and low and behold, she told me I couldn't return them because I had worn them. I explained that we had an agreement and she said although she remembered speaking with me, that they were worn so she would not return them. She again flat out lied to me. I refuse to shop when she is in the store. When I arrive to the store and am greeted by the other amazing associates and then I see her, I literally turn around and walk out. I will post a positive review about the other associates but this woman needs a lesson in exceeding expectations or better yet basic customer service. As does the assistant store manager. I've never seen her smile, always grumpy with a frown. Ugh! read more

I bought four garments from this place. Got home and looked at my receipt and realized I had spent almost $500 on just four things. The quality of which looked like it was made in China. Not far from the stuff I could buy at Walmart. Walked into the store and Leticia the store manager accused of wearing the items. I asked if they were on commission and was informed that indeed they were. Now I know the real problem. While she did eventually return the items after I she realized I wasn't going home and getting vocal in front of the other customers... I really didn't like to be accused of being a liar and trying to return used clothes. And the manner in which she did it publicly and quite rudely to be honest... Just did not sit well with me. It makes me regret ever doing business with these folks. So if you buy things here don't expect them to be there for you if there is a problem. Most of the stuff here is of very low quality at triple the price you would expect to pay. I don't know if this is just this location but I hope this is not indicative of the type of service you would offer your customers if you want to have some in the future. Stay away from this place.!!! The outlet mall is right down the street. I've never been talked to so rude and condescendingly. Thanks Leticia Valle, I hope your commissions are more important than your customers. read more

The moment we walked in, we were greeted with such kindness from the sales associate. He was very helpful and he went to great lengths to make sure my husband had what he needed. I would like to thank Alex for taking such good care of us. He is a breath of fresh air. Mainly because I didnt have to walk around with my husband lol. read more

I'm not the type of guy that looks forward to the task of finding an outfit for special occasions, so I was incredibly relieved when Alex took the time to help me through the entire process. I feel like a million bucks when I wear what he helped me put together, and I appreciate the fact that my hopeless lack of wardrobe knowledge never seemed to bother him. read more

Wow amazing you wouldn't expect 315 pounds to feel excited about walking into a store to purchase clothes as we know the hardest thing to do is shop comfortable for any item of clothing and here that's exactly what I found it was the Disney of stores and I was a young child wating for the experience. A great store a must shop for the Big and the Tall. read more

Great selection however when I say I dont need help I mean it. They do not leave you alone even when you ask. Walked out empty handed yesterday and I had a gift card to use. Will try Brea next time. read more

I'm thinking this place must be under new management. The last two times I've went in here, I've gotten no service until I get to the register. The people are also of a much lower caliber, to the point of being rude. And just like any other big man's store, the prices are outrageous. read more

My husband and I came into the store this week to buy him a nice dress shirt for an interview. We tried Kohls but nothing fits him correctly since he's tall and has a wide chest. The staff was really helpful and took their time with him, making sure he found the right item. Unfortunately he is just a little too small for destination xl dress shirts, and he ended up buying a nice polo style shirt that was on sale. Their store is a little pricey but they have quality clothing compared to Kohls where every shirt is see-through. I'm pregnant so it was very sweet of them to offer me water and a nice chair to sit in. We will be returning if he gets the job! read more

I was excited to find a great selection of shirts that fit my neck. The problem I have is that all those shirts require alteration. My advise is to NOT let them alter anything. It took two attempts to get the fit correct and now the sleeves on all my shirts are too short. The prices are crazy expensive, but they have a much better selection than any other store. I will go back, but never let them alter anything. read more

Today 4/12/17 came in to buy some jeans and trunks for summer . We often go to several locations including brea and lakewood and often the costumer service is pretty poor . Today we were helped by I believe was Alex and the store manager Andy. Both were so helpful and nice . They were patient and polite . They both were knowledgeable and even suggested a couple tips and suggested a couple items that really made a difference. This is the kind of costumer service all stores should have . I hope the corporate office reads this and make note that the Rancho Cucamonga store excels in costumer service . Thank you again for a great experience . read more

Amazing Customer Service!!! Nita helped me with an exchange today and made the process very easy. Every time I've shopped here I have received Excellent Service!!! The Sales Associates are Very helpful and Knowledgeable and they will Assist you in assembling a Very Nice wardrobe. I can't say enough nice things about this place, I am Thankful I've discovered them. read more

The priced are high but you get what you pay for. The staff is great!! 2 handsome thin guys always make me smile and the ladies are extremely helpful. Synergy brand fits me so well. They have nice Geoffrey Bean, Michael Kors and Ralph Lauren. The Levis fit my thick thighs and this location smells so good!! I'm there all the time. read more

The service is good but the prices are insanely expensive. $75 for a pair of shorts? $50 for a novelty Tee-Shirt? Seriously? Is it really that much more expensive to make XL clothing? I don't buy it. Literally. read more

The staff here were extremely helpful. I was looking for an executive suit and had trouble deciding. They took their time showing different combinations and worked together as a team to create the best match for what I was looking for. One who was better at ties chose a few for me, they brought over the tailor to discuss options for fit as well. Very happy with my experience here. Also love that they have some very nice name brand clothes and accessories; a step up from their sister store. read more

I bought some items here that was about $570 total plus I got $30 off. I was going to Vegas for a wedding so I was in need of some cloths to go out in. I needed my jacket that I bought altered. So I left it and I was told it would be ready the next day so I kinda didn't want the jacket because I was leaving the next day. So I was told that it would be done by 1pm which was just to get me to buy the jacket. It was done on time so I picked it up. Got to Vegas and the jacket didn't fit because it was still too long. So today 3-21-16 I returned the items. Everything still had the tag except the jacket. I did not take the tags off, that is how it was given to me. So when I returned the jacket I was told for future reference they will not take it back with no tags. That's when I explained that that's how it was given to me. The next question by Amanda the cashier was well why are you returning it. I said it doesn't fit. She asked if it was altered I said yes. She said they can't return it so I told them that it was suppose to be altered to fit. I told her that they didn't even measure me. She said no that doesn't sound right because they measure. I told her that check and see if there were any measurements and her reply was they use chalk so I said that wasn't used. Her next response is what made me mad. She said the manager took care of me so she wouldn't have not measured you and if that's the case if we put the jacket on it won't fit sarcastically. I said it won't and grabbed the jacket put it on and guess what it was too long still. So I got my money back but I will never shop there again until they employee better personnel and people who respect the customers. read more