I've been shopping here as a trans woman since early in my transition when they were one of very few stores that I knew would have clothes for a woman my height (6'1"). The employees have always been incredibly kind to me, never making me feel out of place, and several of them remember my name when I go back, even if it's been a while. They're the biggest reason I keep going back. The store is well organized, fitting rooms are bright and have a large waiting area for a friend, with a big set of mirrors. They've got decent selection, and change out styles frequently. I love that they usually have a decent amount of clearance at this locations. For the main floor, I do feel like they might have too many categories of things, so not enough options in any one of those categories. For value: always check their website to see if it's cheaper there (it's frequently 40% off or more), and then if it is, price match it in store (which they are happy to do). Other than that, the clearance is usually some great deals, but the normal price on the tag feels high without a sale. Clothing generally holds up - I've got pieces from there that I've been wearing for years. read more

I had not shopped at Torrid in 4 years. I was prodded by ig advertisements, sales, and attractive styles via algorithms. Before I purchased online I wanted to ensure the clothing was true to size. So I made a visit. I was amazed at the attractive styles! First, allow me to commend Markie's excellent customer service. She thoroughly explained the current sales and online sales. I already had items in my online cart and she retrieved the ones that were still in the store. After Markie explained the sizing numbers I started shopping for more. Markie was pleasant, helpful, and patient. She epitomized the kind of customer service that consumers want. Thank you Markie for your assistance! read more

This Torrid location is always clean and inviting. You are greeted at the door and made to feel welcome. I had to make a return and was assisted by Alyssa. I had the wrong receipt with me and she was patient as I looked through my email for the digital email of my purchase. Swimsuits are already available and there are a ton of items in the clearance section. Alyssa helped me with a fitting room and Dee was at the cashier when I paid. Will definitely be back read more

I was there tonight and got the best service ever the sales girl Zhizel was awesome helping out my daughter find a dress for a upcoming event she was sweet and had a great personality she even helped me we left with two beautiful dresses we will be back thank you read more

Torrid is marketed at curvy women size 12 and up. I am always somewhere between size 10-14. I am also 5'11" and have a hard time finding large and tall/long enough clothing. (I don't want to look like I'm wearing high-waters). This store fits the bill. Torrid is more fashionable than Lane Bryant and better priced. I like how Torrid is trendy and yet classy. The ladies working there are very friendly and helpful. They have all the latest styles and even have a "naughty" outfit section. Why should all the skinny girls have all the fun right?! They also have a good selection of work clothing, dresses, skirts, shorts, t-shirts, shoes, undergarments, and accessories. I actually bought a cute pair of sunglasses here today. If you are short, tall, voluptuous,or just curvy, Torrid has something perfect for you! read more

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This review is for Betty, the very sweet girl that was wearing the pink hello kitty dress this is for you!! Thank you so much for helping me find what I was looking for, after losing 70lbs I have no idea what size or what styles fit me anymore. She took her time in measuring me and finding the perfect size and even made sure it fit how it was supposed to! Thank you for making my visit one I won't forget, I wish there was more people like you working in retail. Thank you!! read more

Every employee was helpful as soon as we entered. Athena was kind and showed me more dress options as well as mentioned the service to order online if they did not have an item I was looking for. I walked away with the item I had on my mind! Thank you read more

Torrid is a store which focuses on plus sized fashions. The smallest size they carry is a 12, and I think they go to a 28. Pros: Definitely cater to a younger/on trend crowd. Things go on clearance and their clearance will go on a 50% off sale every few months. Decent/Excellent quality clothing. The service is usually excellent. The ladies who work here go out of their way to help you find the right size/color/length for you. If you ask nicely, I'm sure you can get one of them to zip you up! lol Con: A bit expensive. I've heard the bras really don't last very long, but I don't have personal experience with that. read more

Rudest staff at this store. I was ready to spend money. No greeting, no "how can I help you"? Nothing. Improve your costumer service. I've gone to West Covina and Montclair both were way nicer read more

This store is not great at all. The customer service her is so bad. It has really gone down hill since it opened. You show them a coupon from the store and they get so mad. It's like if you are asking them for free stuff. The girls literally argue with like if its their personal store. I do not recommend this place. read more

So I've come to this store a good 6 times at least, I have to say that they have really good customer service, all the way from the ladies in the register to the ladies running the fitting rooms. I've also been here picking up an online order and although they were ridiculously busy, these ladies managed to still continue to provide descent customer service. Today in specific I had to go to about 4 different stores and the staff at Torrid certainly stood out amongst the other 3 stores. As for the prices, I do think they are a little over priced but the quality is good. read more

I was home visiting for a funeral. I spent all day in that horrid mall... I finally came around and went to torrid.. This was my first time ever buying something from there, but if they had one here in Hawaii I would defiantly go. The service was nothing sort of amazing and the only reason the are getting 4 and not 5 is the prices.. It's expensive to be a big girl read more

Torrid - This was my first time shopping here. The lady who helped me was amazing. It was worth the drive - Accessories Near Me - Ontario, California

The store is new and is clean. But the attitudes from the staff here are unacceptable. I have been in twice, and had returns. I got attitude the first time for not wanting to shop for exchanges, but the employee eventually went ahead and gave me the refund back to my card. The second time, I did not have receipts for the purchases, but being a part of their insider program, I've not had an issue before. The associate today was not friendly, and seemed flat out irrittated that she had to do her job, and look up the transactions for the exchanges. I get that it is extra work, but I felt like I was being given some unneccessary attitude along the way. Just not good customer service. read more

I don't really shop here, even though I'm a plus size. It's more on trend than say a Lane Bryant (also don't shop there) which is a plus for younger gals, most things are just not my style. One of my friends always shop here though and I've been a few times to get her clothes. I decided to look for the hell of it with my mom since I was on the search for outfits for pictures. I found a pretty navy blue maxi dress and paired it with a cream lace cardigan that I really like. For $68 for a maxi and cardi that's $42 it's not cheap considering most branded items I buy at Nordstroms will amount to the same type of cost. Some of the things are nice quality though some really feel like Forever 21 quality for double the price! The one positive thing that really sets this place out from many shops is the customer service is tops. They're super friendly.they check on you, help you pair things together if you want. It's really rare in clothing shops. read more

So I just saw Taylor perform the most magnificent of transactions with a Customer with reading comprehension issues in regards to coupons. Taylor is my hero!! She is the MVP. Patient, composed and well informed!! If I was Taylor I would have jumped over the register and... lol well she didn't and it was awesome. Thanks Taylor!!! read more

Wow overdue review it was stuck in my draft section of yelp. In 2013 I Went to almost every store in that mall searching for the perfect dress for a wedding this coming Memorial weekend! Was sad to find they have almost no formal dresses; except, some that are a bit over priced or funky colored! Almost went back to South Coast. I tried one more store! The girls are nothing short of fabulous! Very helpful and so nice! Found a perfect dress, and saved $150 to what I was going to pay for a gown @ Macy's! read more

Love this location! Everyone has always been really sweet and helpful to me everytime I'm there. The remodel is absolutely stunning! I love this big the dressing rooms are and the fans inside?! Thank you!!!! My only improvement would have to be that I feel like they don't get has great of an inventory as some other stores. Which isn't their fault at all. But other than that I love this store! read more

I was on the hunt for a bathing suit on Friday 4/19 for a vacation I had coming up this weekend. I was looking left and right in every store and with new luck due to not finding my size I stumbled upon Torrid. I was excited because I knew I would have a good chance in this store. And every experience at every other Torrid I visited was great. I'm familiar with the mall closing time which was 9 p.m and I knew with only a few minutes to spare I could briefly look and be out on time. I work in retail myself so I have respect for employees valuable time and was not planning to over extended my visit in the store staying past 9 pm. It wasn't until I walked in the door that I wasn't even greeted. And instead, the lady at the registers helping another guest stopped what she was doing to inform me that the store was closed (before 9pm). I really hope this isn't the training you instill in your associates. It was very unprofessional and rude. And because of this I will never be shopping at this location. read more

Came here looking for bras. They don't have much of a selection & the workers werent very helpful.

I wanted to write a review on this location in particular, not necessarily Torrid the clothing company. I came to this store after shopping all day for a dress and I felt terrible. The woman who helped me (I hate that I can't remember her name) was amazing. She picked out some outfits she thought would look good on me and they all did. I got almost everything I tried on! I left feeling confident again. And beautiful. This is what customer service is about. I won't go to another Torrid in my area again as long as the ladies at this location keep up the great work. Thank you so much! It means more than you could really ever know read more

DISAPPOINTING, DISGUSTED, DISMISSED!! I bought two pairs of these jeans last year and as someone mentioned in a previous comment, they fit great, but only last 2-3 months before they split in the thigh area. I purchased another two pairs of these jeans, received them today, such a disappointment!!! Far INFERIOR material, stitching, ratchet quality than the other two pairs I purchased last year! Why the change? The material is so thin, stitched poorly in seams, zipper sticks, on BOTH PAIRS!! Called their customer service and after being transferred to 3 people, I was told "I get what I paid for." WILL BE CONTACTING THEIR CORPORATE OFFICE!! I used to love Torrid, but their quality of products and services, have cheapened and deteriorated. $10 jeans, passed off for $60 jeans..I am disgusted!!! Customer since Torrid spun off Hot Topic, they just lost long time customer! UPDATE: After 3 days of receiving these jeans and writing a review on their website, I received an email stating that my "review has been taken off because it didn't meet their guidelines!" Thank you Torrid, I'll keep my $$ and not get ripped off!!! read more

Came into this store for the first time excited to purchase from this store. The cashier was extremely rude seemed to not care at all. I told her i didn't have my id when signing up for the insider program. instead of telling me everything ran as credit she proceeded to ring up the item. I gave her my card and she then decided to tell me it only runs as credit i said so i need my id. My issue here was she knew i didn't have my id and could have gave me the heads up that they dont have debit. i left the item there and walked out wont be returning to torrid. Shopping experience was horrible. Staff worried about what they're going to buy when they get off read more

The best plus size womans fashion anywhere! April is a total sweetheart and always ready to help with a smile on her face! They will fit you for the most flattering and comfortable jeans and get you in a sexy top to match! read more

I love coming in and checking everything out the girls are amazingly helpfull. This time I went Monet helped me out she was so nice and funny. I don't have complaints about coming in here I love it read more

I love their clothes but this store is a last resort for me. It's small, unclean and always crowded. I did get decent service but compared to other torrid stores this one is pretty bad. Maybe it's the mall, but I would try a different one before coming to this actual Torrid store. read more

They seemed a little understaffed but between both employees, they helped me pick out a great dress and on clearance. Great customer service :) read more

I come here all the time with my sister usually the service is great from the moment you walk-In but today was a whole different story. Lazy workers didn't look like they wanted to work. I love it when they remind us of the specials going on I guess today was a quiet day. There was a line only 1 cashier and the other girl near by just sorting clothes not bothering to lookup to help. I spent over $160 because of the deals I looked up online that can be used in store. I believe there was a bogo sale going on and I had 30% off coupon which the cashier pretended she scanned and didn't bother to look at the screen to see if it went thru. I get home and find out it was not scanned. Smh! I could have saved an extra $20. Now I have to waste my gas to drive back to store to sort things out with my purchase. I should of walked out the moment I walked in and notice the vibe in the store. I confirmed my savings online and compared to my purchase so I know how much money I was robbed. Very disappointed!!!!! read more

Cute, yet over-priced clothing. Pray that you never have an issue that requires a return. This company makes it very difficult and costly to return an item, even if the reason for the return is their fault. read more

I bought a bathing suit and immediately emailed customer service to cancel the order. They sent the bathing suit anyways and I cannot return it because it was on sale. Noone ever contacted me through email or otherwise. never wanted the suit and now I'm stuck with it because it was on sale and cannot be returned. Online customer service is horrible! read more

I can almost always find somethig cute/sexy for my wife here. Everything from shoes to tops, sweaters to thongs.