I had a great experience with Fabletics and was really impressed with both the quality of the products and the overall shopping experience!! Leslie was great! read more

Been wanting to try fabletics for a while, now that I'm in my fitness journey with Pilates strength training. I wanted to try some of their products in person. SMH. I should've taken my chances online. First I get greeted as I walk in, the only thing that was done right in my whole visit. There's three workers, two of whom are on their cell phones. I go to the back and look at their leggings. I'm looking for a specific color and ask for help, they state whatever is there is what they have. Okay, moving on. I ask if they have dressing rooms I can try my three items on in. One rep comes while using her cell phone, assumes I'll follow her without looking up or acknowledging me, of course I follow her. She blocks my way into my dressing room stall as she's more worried about texting on her phone to the point where I have to ask her to please move out of my way, then she side steps me and walks away. I'm having a bad experience already. I take pictures of the tags and decide to buy them online. There was no customer service experience that would make it worth me buying in store, literally just people who show up and want to get paid for simply being there. No checking up on you, asking if you need help with anything, no offering of any deals or trying to sell their vip membership. Whoever is in charge of this store obviously didn't hire the correct people that are fitted for this job. Ordered my stuff online and never coming back here. Save yourself the trip. read more

Fabletics - Sports Wear Near Me - Rancho Cucamonga, California

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I had the BEST first-time experience at Fabletics, and it was all thanks to Gianna! From the moment I walked in, she greeted me with such warmth and genuine enthusiasm. She was super knowledgeable, patient, and made the whole process fun and easy--no pressure at all, just great vibes and helpful guidance. Gianna took the time to help me find pieces that not only fit well but also made me feel confident and comfortable. She explained the membership benefits so clearly that I didn't even hesitate--I signed up on the spot and ended up buying way more than I planned (in the best way possible!). If you're new to Fabletics or just need someone who truly cares about your shopping experience, ask for Gianna. She's a gem, and I'm so happy she was there for my first visit. I'll definitely be back! read more

Was excited to go to this store, but once I told them I'm not a member anymore but I still have 1 credit, they all pretty rude, and did not ask I want to use my credit or not, they just use it, like they're paying my credit card bills. Very unprofessional & such a disappointment ... they decide what they want, NOT customers' decision to use credit or not! I canceled bcz they would do whatever it takes to charge the membership despite of opting no. But these women here weren't happy with customer cancelling membership LOL Membership $55-$65, while the store always on sale for about 49 bucks, being a member is pretty stupid and these employees' attitudes like everyone is as stupid as them!! read more

I love love this store, everyone is always so nice, treat us like VIP whenever we come. Great rewards program. Melissa was amazing. Yall sign up and say Chloe referred u read more

Amazing location, even better staff!! Melissa and Leslie are always such a great help when I come into the store! They provide wonderful service and ensure I'm satisfied before leaving!! Both very knowledgeable about the pieces they carry, GO HERE! read more

Melissa. Rude. We literally came in to ask a question and she said we couldn't asked questions cuz they're closed. And we had to convince her to ask a question regarding promotions. Crazy. read more

Fabletics is a wonderful store with a wonderful product but above their products is their customer service. I received second to none customer service from Melissa and I have come here several times and the trousers fit amazing the only pants I will ever buy based on the customer service that I received from Melissa and This will be the only place I shop go Fabletics. read more

Arianna was the best help today, and was so patient and helpful while we shopped! We will definitely be back soon.

My experience today far exceeds any I have had in other establishments. I'm a frequent customer of fabletics, but I was having difficulties using a gift card I had purchased. After speaking with card services and having quite the run around they were unwilling to help me with the issue. I called into the store and spoke with Stevie. Stevie is a representative at the storefront at my local mall and from the moment I explained my issue she was thorough and attentive. She not only heard me but went above and beyond in ensuring that the issue was corrected. I'm am very appreciative and she is the reason I will continue bringing my business to the store. read more

Worst customer service, they make you feel uncomfortable and I asked to speak to the manager, and the manager (Melissa) was exactly the person giving the poor customer service, I obviously didn't purchase. read more

Obsessed with the pants and jackets! I wear them daily to work out in and do my daily activity as well. They have a great selection of work out leggings, everyday Lounge wear and everything is so comfortable. I would recommend the leggings to anyone who is any shape or size. They really can find a pair for any body! read more

Melissa and Sophie were great today! My wife and I were greeted warmly (we have been every time we've gone in) and the crew was very attentive to us and the other customers. We got setup with dressing rooms, they brought different styles and sizes, and set us up with a membership and got an online order taken care of for us. Excellent experience, very patient, we will definitely be back! read more

First off, I did not buy anything at the store so this review is solely about the customer service. I spoke with the most wonderful person named Taylor. She was very sweet and kind and explained the membership process to me so thoroughly and concisely. I feel like the employees here are very, good, kind workers. I will definitely be signing up for a membership soon so that I can get some big discounts! Highly recommend this store! Will make shopping a breeze! read more

Right when I walked in manager Melissa made me feel very uncomfortable. I had asked her about a promotion the store had and she agreed and said yes I can choose any items I liked and she would apply the promotion to my purchase. During my shopping she just kept staring at me very uncomfortably and would look at me and start giggling with the co workers . Once I finished my shopping and was time to ring me up , she told me she could not apply the promotion to my items , because it was limited which is the reason why I had asked since the beginning and all she said was "oh my mistake". So I was picking my items for about 1hr in the store, she just waisted my time and I didn't purchase anything. read more

I was excited to go into this store for athletic wear and honestly, I would have bought some cute stuff I had found but the manager or shift lead during the time I went in was not helpful she made me feel like I was a bother when I had a question. She had a rude tone and just made my experience not present. I went to Athleta instead my experience was way way better. read more

Melissa was SO HELPFUL here and made me fell so welcome! She was helpful with finding sizes and trying on clothes. Highly recommend!

I was so amazed by the customer service Janelle provided! I sometimes feel lost with the points and VIP membership but she broke it down and I feel confident as a member! She helped me pick out my outfit and I even found that sizing down fit better and even accentuated my figure. I'm so happy I walked in! read more

Someone used my PayPal to somehow sign up with with company. When I called to get my money back, they treated me as the criminal because I didn't know the shipping address of the thief. So senseless. Miss the good old days when they would verify the owner of accounts before just taking any forms of payment. I don't use this service, and will not because of their lack of common sense read more

Fabletics - Fraud charge. Even with the invoice number "Daniel" said he couldn't help. Shameful company, idiot employee. - Sports Wear Near Me - Rancho Cucamonga, California

I have been considering getting a fabletics account for a while now and today after seeing the deals I got one! Melissa was the absolute best, not only did she help us find all the right sizes but also how to style them. She then helped us know how to use our credits and was so patient. We took a long time looking. This was a wonderful experience I can't wait to go back again. read more

I went into Fabletics, at Victoria Gardens, and Rancho Cucamonga, tonight. It was honestly the worst customer service experience I've ever had in a retail store. They were for females huddled behind the register, and none of them acknowledge myself or my wife shopping today. One of them had the audacity to say thank you as we were leaving and we are headed to Lululemon to make our purchase. Obviously, I walked out of the store with nothing and this is a poor testament of quality customer service. I will never come back to the store. read more

I received the best customer service from the store manager. I believe her name is Mercari. It was my first time there and she made my experience there great! I got so excited lol over how helpful she was without getting me confused with all the different styles the store sales. I really appreciated how friendly, patience and how prompt she was. Unfortunately the store was out of stock in my size. But she managed to find two pairs of pants I absolutely love! and She also help me find two super cute matching hats. So far I've used both my pants one for the gym, the other on a hike and both times my pants did exactly what I was sold on. I have five C-section so the compression material is excellent!!! I'll definitely be an on going custom. I'm happy with both the customer service and the quality of the product. I'm a satisfied customer so much that I can't stop telling people about the new store in Victoria gardens.Thank your Mercari for making my experience wonderful. read more