I had a great experience thanks to Reham in the kids section at Zara. She is always so friendly, welcoming, and has a beautiful smile. Every time I ask her for help, she is quick to assist and makes everything easier. It's also really nice to see an Arabic speaking employee there. For people who don't speak much English, she makes a big difference and helps a lot. Thank you, Reham, for your kindness and amazing service! read more

We stopped in to get a gift card for Christmas....staff was very friendly and helpful... They put the card in a cute silver box it's ready for Christmas.... read more

This was my first time ever visiting a Zara location, and it left a great first impression. I didn't quite know what to expect, but I really enjoyed my experience and will definitely be back. The store at Victoria Gardens in Rancho Cucamonga is clean, well-organized, and easy to browse. I appreciated how spacious and comfortable the layout felt, especially around the fitting rooms, which made shopping feel relaxed rather than overwhelming. Customer service truly stood out. One sales associate (whose name I unfortunately forgot, but I believe it started with an S or possibly a Z) was very patient, kind, and attentive. She picked out several items for me, walked with me to the dressing room, and stayed nearby organizing and putting away clothing so she could be available when I came out to show her what I was trying on. I never felt rushed, and she really took her time to help me feel confident in my choices. I'd also like to recognize Celine, who offered a few helpful styling suggestions as well. Because of the excellent service from both associates, I ended up purchasing several outfits. Overall, this was a very positive experience, and I'll absolutely be returning. Great service, a welcoming atmosphere, and a memorable first visit. read more

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Love this Zara location for the kids department! They have super cute clothes and it seemed stocked with a good amount of different sizes! It seemed pretty organized. They are having a Winter sale right now so you get a super good deal 40-50% on most items! read more

The people are rude here. The customer service is definitely lacking. Especially with Rutha or whatever her name is. This one had the nerve to lie to my friend saying she told about their return policy at the time of purchase. Ma'am no you didn't; you rung me up and sent me right on my way with lack of wanting to even do your job entirely. But maybe she should be retrained to tell people of the policy at the time of purchase instead of lying and saying that you did. They really need to hire quality staff who actually want to work and assist customers in a nice manner. Sadly this is the only location in the IE and I only go there for their perfumes. It's sad that they have bad reviews yet, nothing is done to better it. Do better Zara. read more

Sydney was so nice and helpful! She was helping me checkout when I noticed a flaw on the shorts I wanted to buy and she was like, "no problem I'll go grab you a new one!" 10/10 customer service read more

What stood out to me was the kids department manager talking negatively about a sales associate in women's with curly hair and glasses. I love going to Zara for the kids clothes. My daughter loves their kids clothes so we stop in frequently. My husband and I were shopping in the women's area while the girls were upstairs. he speaks several languages and over heard the kids manager talking about the sales associate being unprofessional not wearing jacket and how ugly she looked. We both agreed it's a damn shame for a manager to be more concerned about a jacket and not how messy the store can look at times or how sometimes there is no one around to ask a question. Absolutely, disgusted by her behavior and attitude, that young lady is probably very hard working. People should watch what they say, you never know who speaks what language. read more

Just like many other reviews I just read, this store is awful! None of the employees are nice nor helpful especially the managers. My review is specifically on Rutha, I do not believe she should be in customer service let alone be a manager. I received a perfume as a gift last week for my birthday, unfortunately it was the wrong one. I went in and explained that to her, I let her know that it was a gift and as soon as I opened the box I noticed it was the wrong one. I never even tried to spray it just wanted to exchange it for the right one. She said no, it was company policy, okay I can understand that but two things; 1- It was a birthday gift (I had text proof and she could have checked my ID to verify) so I didn't know that was the policy and 2- if you've ever been there you'd see almost all the perfume boxes are torn and opened, she came up with a vague, rude reply assuring she would not take my exchange and just began to ignore me. This was such an unprofessional way to handle that. Even if she wouldn't have done the exchange there's a proper way to speak to your customers. I loved shopping there but unfortunately I will no longer be supporting this business. I hope corporate reads this and starts to makes changes! read more

Zara got some unique styles every time I step in. This time I found a cool jacket for my niece, it's not made in China!! Thank you Zara for always having nice style to choose from. Service was efficient!! read more

I was super excited to visit this store yesterday and was beyond disgusted and disappointed. This store is just as horrible as the employees that work there. First of all, the fitting rooms were hot, muggy and smelled of BO and designer imposters perfume. All of the employees there are MISERABLE!!! Not friendly, not kind, not helpful. Second, I went to buy a blouse and the employee (I did not catch her name, but she was the overweight Hispanic woman with the botched eyelash extensions) INSISTED that I give her my phone number or I couldn't buy anything in the store nor get a receipt! She asked "would you like a bag for 10 cents?" I replied with "No thank you I have a bag" She then said "you don't want a bag?" I again said "no thank you" I reluctantly gave my number to the store associate and when I received my text message receipt the employee CHARGED ME FOR A BAG!!!!!!!!!!!!!! I walked by the store again on my way back to the car and saw this same employee flirting with the security guard at the door (this employee had long dark stringy hair and was wearing a white blouse that was wrinkled). The unprofessionalism runs rampant in this dump. Guess I'll have to go to the Arcadia location where the employees are friendlier and the fitting rooms are air conditioned. read more

Zara - Charged for a paper bag, when I asked her not to!! - Women's Clothing Near Me - Rancho Cucamonga, California

I'm incredibly disappointed in their return/ exchange policy. I usually try things on in store so I've never had this issue, but I went in to exchange an outfit. Never worn, with tags because the pieces were too small. The associate told me I was 3 days outside of their exchange policy. I called customer service because like I told the associate, I don't want the money, I just wanted bigger sizes, and customer service said there was nothing that could be done. $125 wasted. The store also doesn't answer the phone, I'm unsure why they have a phone number listed. read more

When my item on sale rang up full price I asked and they simply ripped the sticker off and said no sorry it's full price now lol. Pathetic. Worst employees like have you ever worked retail. read more

This worker who is working with a headwrap or green turban is so rude and was verbally abusive to my 15 month old! (Had to describe her bec they will not give her name). She was not our cashier and had the audacity to leave her area to approach my child and I. Its the the holiday season and if you hate your job so much then maybe don't work in customer service or maybe mind your own business. I can't believe Zara hires staff that shows how much they hate children. By far the worse zara ever!!! read more

The staff is often rude and hard to find when you need help. One staff member, who I believe may be a manager, was especially unprofessional. I overheard her speaking to a customer, and it was very disappointing. read more

Rude, rude, rude... save your money and shop at a retail location that actually cares to give you proper customer service. I love the clothing but it's not worth being treated like garbage the whole time you are there. Not one worker acknowledges you but instead tries to push by you. Trashy and unprofessional workers with horrible attitudes. Tried picking up my order in store just to be told it's being sent from a warehouse to the location when they had the exact product I needed in store????? She said come back tomorrow. No other solution just rude and unapologetic. Cashier which was a caucasion, with poor skin hygiene, and nappy hair in a bun, straight from her bed to work. Unprofessional and rude. No surprise. If you can't care about yourself you definitely shouldn't be in the customer service industry. Once I drive an hour again to pick up my pants tomorrow I am never shopping at Zara again. Hire people who actually care about the brand. read more

This Zara location is AMAZING! Very neat and not messy at all (no unfolded clothes thrown around the store! The variety of the selection for clothes and even their quality is very nice and even their summer sales. Customer service is great cashier was nice and explained about the returns days I recommend this Zara location way heavier than other locations such as the one in SouthCoast. I will be coming here again to shop! No matter what the drive! read more

Zara - Women's Clothing Near Me - Rancho Cucamonga, California

Their customer service is 0! I returned 520.00 in clothes on June 5. Zara's courier did not pick up from post office til June 18. According to Zara they are trying to find the box almost 7 weeks after I shipped it. The post office told me they picked up June 18 in an email. FYI..address on Zara returns is incomplete because their hired courier picks up at post office. I have sent them all my documents and their robot reps who speak from a script say no refund til we find your box. Not sure what my next steps are..I may contact PayPal and have them reach out idk! They are a disgrace but since they are hot they don't care about the customer! read more

Geez, what a chaotic place, messy, loud can't find anything or anyone to assist. I have visited several stores and the experience has not changed. read more

Unfortunately I will continue coming to this Zara since it's the only one in the area and I love their clothes but HORRIBLE CUSTOMER SERVICE!!!! Oh my gosh, I would get better service at a gas station. Can't even say a hello how are you? You guys take your sweet time checking people out when you have 4 people at cash register with a big ass line. I waited about 20 min in line today for 1 item. Ridiculous. While the guy at the register looked pissed the whole time. He spent about 20 min on 1 guest. Didn't make conversation with her once. She asked him a question and instead of saying yes or no he said "mhm." How can anyone like this have a job? Or get hired here? But it makes sense since almost all of the employees are this way. Step up your game Zara or hire a new staff. Y'all all suck. read more

I've never experienced such poor customer service as I did today, from the cashiers to the management. If I could, I would rate this store a 0! read more

I usually purchase online but today went into the store to do a return and look at the items. I couldn't believe how rude everyone was. No one greets you, they don't make eye contact and when I went to make my purchase, no one in line but two people at the register talking, they finished their conversation before acknowledging me. The gentleman who rang up my clothes was rude and never looked at me. There were a lot of employees on the floor organizing their store, probably for an inspection but they need to do better. I will NEVER go back to that store. read more

Went in to return something and their "system" was down for returns. But somehow their system works for purchases. Convenient Zara.

These negative reviews are crazyyy. The staff at this location are very polite and courteous. The store was also immaculate when I went in today. For those of you claiming that you had a poor experience and attitude from the staff, maybe that's due to that fact that you had a chip on your shoulder and expected exceptions to be made for you that are outside of their standard policies. You get what you give; good or bad. Be nice and see how your world can change. Thank you team for the great visit today xx read more

There were two separated lines very clearly marked 'Returns Only' and 'Purchases Only'. Two registers were open. One in front of returns, one in front of purchase. 'Returns' had 10 customers. 'Purchases' line was empty. I got there right after watching her ring a customer up. 'Purchases' cashier didn't greet me. She pretended I wasn't there. She began putting return clothes on hangars. I silently waited for her. At minimum, I thought she'd tell me she'd be with me in a minute, but no. I finally asked her if I was in the wrong line. No tone or anything, I was genuinely confused by her behavior. She responds by giving me an annoyed smile. She turns to the 'Returns' cashier and says "You want to take this one?" Then she walks away. Returns cashier makes me wait since she's doing returns for others. Returns girl ends up helping me but the whole process was a shit show. Wtf was the point of the two line system and unnecessary snobbery? read more

Zara - Arbitrary lines and rules they don't follow - Women's Clothing Near Me - Rancho Cucamonga, California

I feel really bad for my best friend. She's been waiting for 45 minutes now to make a return. There are only 2 registers downstairs working and an employee controlling traffic at the door. Thankfully the rain isn't pouring hard right now for people waiting outside . The store spaces out displays well for social distancing and masks are required. They really need help at the cash wrap. I notice every item not bought by the customer is being hung one by one on a rack while checking out the customer. As I'm writing this review the line is now as long as half the width of the first floor. Please supply your registers with a bin in the meantime to shorten the time it takes to wrap up. We're now at the 50 minute mark... just for a return. Workers are also defeated looking. I would be too. Other than this experience, store is big, clean, and organized with merchandise display. Tips: rain doesn't stop shoppers, don't come on the weekends. That sale also isn't worth it unless you're gonna keep your items. Be prepared to wait a long time for in store returns. read more

This is by far the worse store ever! Customer service sucks and so do all the employees at this store. No matter what day or time you go they are always all so shitty! They all walk around with sticks up their ssa thinking they're better than everyone. Please you work at Zara I'm a customer therefore you work for me! No one ever seems to be happy they all look like AI generated robots! Kinda creepy. This Asian guy came out from the back of the fitting room to help with in store pick up and he looked like he didn't even know what year he was. I swear I thought he was homeless. Hair was a disaster, clothes was all worn out and shoes were filthy. He did not look professional at all. He looked like he was sleeping. Anyways save your self and try another store. H&M isn't too far down they have better employees and prices! I hope they close down! read more

This location is a decent size and has a variety of items. What is unfortunate is that the service sucks the girl at the fitting rooms had a horrible attitude. If they don't want to do customer service they should get another job. read more

The rudest cashiers with serious attitude. I even saw a customer complain to a manager about it. The store is an absolute mess too. Super unorganized. read more

Nice store with European things, but the price is higher than in Europe. The staff is pleasant, nice. The quality of things is good, the navigation of the store is convenient, things are well hung and everything is visible. Good choice of clothes and shoes for the whole family. I was disappointed that there is not much choice of sale. read more

Zara - Women's Clothing Near Me - Rancho Cucamonga, California

The customer service at this location is atrocious. Their employees don't even look up at you. They don't smile they don't make eye contact. So disappointing especially when you love Zara but hate going to this location. read more

Walked in wasn't greeted at all. I was one of the first 3 people to get here. Picking up an online order no one was there to assist. I looked around a girl finally came from the back already appearing annoyed. Went to get my package I was attempting to open it to check it to make sure the size and item was correct. Fast forward I get home to try it on it has 3 HUGE holes by the shoulder. The value of Zara's clothing is questionable. Although I know it's not totally their fault I should have checked before I left. But why are we packing clothes that are damaged like seriously come on. I have officially given up on Zara now I have to make an extra trip there for a return. read more

I come here often bc it's the closest Zara to me, but some of the employees here are excruciatingly painful to deal with. I once witnessed an employee mouthing off to a customer and laughing while another employee apologized to us for the customer (who was not acting unreasonably given the employee's behavior), when we were more embarrassed by her trashy friend's mouth. I've worked in customer service and part of it is to be able to keep it cute and hold your tongue. Had another situation here recently with a different employee who was younger and probably a recent hire (so that's understandable) and I eventually had my problem resolved by the manager, but please start hiring people with a tiny sliver of customer service and basic problem solving cuz dealing with her was like talking to a wall. read more

Horrible customer service online. I returned a blouse and they refused to give me a refund. They accused me of wearing it when the tag was still on it. When I called they couldn't tell exactly what it was they found for them to say it was worn. Don't purchase anything from them. Their clothes are cheap. read more

They had some cute kids clothing, but way overpriced for my liking. The store was really clean & well organized. It's more boutique like than corporate. There were no greetings by any of the associates. Not one said hello or asked if I needed help. Mirror in elevator was broken, and really should be covered up so young kids don't cut themselves. Most likely wouldn't go back. read more

Zara - Very clean store - Women's Clothing Near Me - Rancho Cucamonga, California

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HORRIBLE customer service here. Don't even bother going in if you need help finding something or need to ask them any sort to question.

Waited in insanely long line for horrible customer service and a horrible manager. Do not recommend.

Terrible customer service. 1 star totally accurate!!! Don't go here. And the selection is pretty poor as well.

Honestly Zara is Zara I freaking love the brand! However, my experience with the customer service and some employees is more than terrible. I was at the store this morning trying to make a return of some pants that I bought. However, they would not accept my return because there was no inside tags. Something that I had no hands in. I just had my external tags and receipt and they would not accept my return. Understandable but the way they dealt with the situation was very inappropriate and not nice of them. Especially the manager of this store who desperately needs to be replaced. Does not deserve his job. He is the rudest person I have seen in my entire life. I have all the disrespect for him and what he did. As much as I love Zara. Having Andrew in this store as the manager is intolerable. He needs to be fired. In no way shape or form does he qualify to be in such a position. He needs to be re educated on how to handle customers complaints and treat them in a better way. You never be rude to a customer. You have no reason to. Also the young Asian girl with blueish hair is rude and so stubborn. I see a lot of complaints of her on here to. Did not appreciate your poor customer service. You should lead by example my dears. A customer service training course is highly necessary for the store employees. Anyways, Talking about Zara and the selection they have!! Omg. Gorgeous. In love. read more

I would not recommend shopping here as soon as I walked in just to check it out i was stared down by employees like i was stealing. And im top of that they purposely set the ala off when i walked out. The selection sucks and too pricey with poor service read more

Absolute worst customer service a store could provide, each associate hates their life and the customers even more. They run the store like their main goal is to get customers out, especially the whole hour before close. There will be 100 associates on the floor and the only time they talk to (harass) you is to remind u they're closing every 20 seconds. You could come into this store 7 hours before close and i'm pretty sure they'd still remind u w a nasty face to go along w it like ur stupid. Learn how to run a business especially being the only location in the whole area . The energy of this store is mean, negative, unprofessional, deficient, malicious, and toxic. (would give -5 stars if i could ) read more