I tend not to leave negative reviews but damn, the customer service here is horrible. I wanted to try on a top but all the fitting room doors were locked, there were two employees, one at the register ringing a customer up and another by himself in the corner putting a vest on a mannequin. So I go ask him if I can please try the top on. He just stands there staring at me like I'm a piece of trash, literally no words. We're just standing there looking at each other so I turn around and walk away, I was going to go put the shirt back but I saw he was following me and he walked to the room and unlocked it. I walked over and thanked him and again, I was silently looked at like trash. I just put the shirt back and we left, I didn't bother trying it on. What a rude person, that's the first time I've actually been completely ignored while simultaneously being looked at like trash for asking an employee a question. read more

Horrible customer service, I was standing at the register waiting to pay and some associates were on the floor talking to each other ignoring me! Until I asked them if they could help and they kept talking ignoring me! and to top it off she offered me if I wanted to buy a bag, I said yes the bag ripped as soon as I walked out the door I went back to asked again for a new one and he refused to give me a new one I do not recommend this place to anyone is Horrible ! read more

sounds like what happened to me has happened to others at this store at the Cool Springs Galleria mall in Franklin Tennessee, Tennessee. We waited for 30 to 40 minutes, perhaps 45 minutes behind a line of three or four other people with only three of the changing rooms unlocked and open, when we asked the associate to open some more changing rooms fitting rooms she said there's only two of us on the floor and we can't handle all the work so we are not opening any more fitting rooms. I said we've been waiting for quite some time, she said we'll just wait a few more minutes . I said we've already waited. and she walked off in a huff. I hung my selections up and left. she was unprofessional and rude and I think management should know. this was on TUES afternoon a June 4th, 2024. sales associate was a short brunette female. read more

Girl with the highlights kept following me and my girl around couldn't peacefully shop not only that she seem she was butt hurt when we walk in she kept harassing us watching us while we going to pay we felt uncomfortable so we decided not to purchase anything we put all the items back and she ended up talking in her walkie-talkie and having staring issues trying to accuse us that were stealing.. she is unprofessional and needs to work on harassment but not only that my girl couldn't peacefully try the on the clothes in the dressing room... never again we are shopping here!! They don't support raza.. read more

Walked in never got acknowledged then when I'm ready to pay two associates were standing in the front not getting ready to pay. Until I said something, are you going to help her or not and she said that she was on break and was having a full on conversation with another associate which was a boy blonde hair needs to work on customer service and then claim to be manager, that is not great. Customer service needs to work on her attitude and greetings customers when it's not even busy then calling somebody else over to come help very disappointed and this so-called mall that is with nice luxury Would never recommend this to anybody Ontario Mills acknowledge Victoria Gardens. read more

We came in here because my son is for some reason addicted to buying different baseball hats. The salesperson who seemed to be the only one there was nice and greeted me as I came in with a smile. There were some hats for $10.00 each, which my son bought one and told me to buy one as well, but I didn't need. I guess if I do need one and I am out here I know where to go. Worth a stop. Yelp 2018 Challenge (34 of 100) read more

Cotton On - Shirts - Men's Clothing Near Me - Rancho Cucamonga, California

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Used to shop at this location frequently- Unfortunately, have stopped shopping at any cotton on and especially this one due to the customer service- I actually left the items I was going to buy and walked out instead of supporting. Nowadays, it's so hard to find good customer service, I just won't support a place anymore if they can't at least have that read more

Worst customer experience! It seems like the managers are unknowledgeable or unaware of their own return policy. I was trying to exchange a top for the same one just diff. size and they wouldn't honor the price of the initial purchase. Issac the "manager" told me he could ONLY honor the price if i was getting the same item and size. I'm confused on WHY I would be exchanging it for the same size and item?? I don't even think he knows what an exchange is at this point. When I asked him for the reasoning he said it was policy yet couldn't show me where that was listed. He then redirected me to customer service and was passive aggressive. To be quite honest it seems like he might have needed more time to process this "complex request" I was asking for but he made it clear he was going to be off soon and he didn't care. I am highly upset, as I have worked in retail and know this is 100% possible. It seems like Cotton on might need to retrain their whole team on the basics of register and customer service. This has been escalated to the higher ups and social media. read more

I literally haven't had a better experience at a retail store. Going into any clothing store can be extremely uncomfortable, but I legitimately was made to feel safe throughout my entire time. People in customer service are a hit or miss, but this place went above and beyond to make me feel comfortable. Go get yourself a cute fit from these amazing humans! You won't regret it read more

Horrible customer service! I'll never shop here again. The employees getting paid act like they're going out of their way to help paying customers. They were the only store at Victoria gardens that still has their dressing rooms closed & won't allow you to try anything on. Poor selection of sizes no large or extra large I guess they only cater to child bodies not women read more

;Cotton On" located in Victoria Gardens Rancho Cucamonga,California is always a fashion hit for the young and "young in mind"! Friendly staff, always ready to help,won't get in your way for a solo look at what you need. Plenty of free parking and a comfortable "Cotton On" vibe make this a great,fun stop! read more

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I have never received such horrible customer service. I purchased two sweaters totally $130. The customer service rep asked if I would like to purchase a tote bag and I said "no thank you" she folded up the two sweaters and handed them to me. I walked out of the store, holding my folded up sweaters, in disbelief. Was is supposed to finish my shopping trip holding two folded up sweats??? I looked around and saw someone else walking out with a paper bag and went back in asking for a bag, a guy behind the counter was eating a sucker and said "they're $0.10" I was like can I get one and he said yeah you can buy one and walked away. I walked out, shocked, walked back in and the same lady who helped me originally said "I offered you a bag for $0.10" No ma'am you did not. She proceeded to argue with me and I finally walked out and got a dirty look by the other "customer service rep". Needless to say this is the absolute last time I will ever shop here. I haven't had an experience like that in a store EVER! read more

Ok so this store is clean and the customer service is decent. However they decided to charge .10 for a bag. How awful is this. I almost walked out but decided that I would just rather not shop here anymore. It's there right to make this decision but give me a break. The bag is a tiny paper bag. I'm so disappointed in this company. I would rather purchase online with free shipping. This is going to make ppl not want to shop here, and possibly cause employees to have hours cut. Yes all for .10. Cotton On please give the customers bags for free. #byecottonon read more

Cotton On - .10 bag for 2 shirts. Plus tax. Smh - Men's Clothing Near Me - Rancho Cucamonga, California

WOW!!!!! ALL I HAVE TO SAY IS THAT THIS LOCATION IS THE BEST LOCATION I HAVE EVER SPENT MONEY AT!!! Not only is this is store so clean, but the the store emlpoyes are the most kind and respectful people. They offer exceptional customer service, and super kind! Will shop here again! Best experience in a Cotton On location hands down! read more

I shop at this location frequently, and typically, the customer service is always so-so, but on my last visit, it wasn't very good. The cashier, whose name was Cynthia had an attitude from the moment I stepped up to the register. She was not helpful or friendly. Please train your staff better. Multiple reviews here say they had a negative customer service experience. I attempted to use my cotton perks by cotton on the voucher, and she did not offer any assistance. What's the point of spending to get the coupon if when I try to redeem the staff frown their face at me, I would suggesting avoiding this location. read more

My favorite Cotton On location thus far, also the biggest one I have seen, so the biggest selection as well naturally. Located in the Victoria Gardens shopping center , I always make sure to stop here when I'm in the area ! The employees here have been friendly and let you know about the promos going on upon arriving. read more

When In today to buy a few things . The girl that was helping me had such a nasty attitude I was in shocked . Who is the manager here???? Train ur employees basic customer service WTH . read more

I had a bad experience here with the staff. The guy who rung up my stuff didn't say hello and didn't even look at us as he scanned our stuff. I paid and he continued to ignore us and didn't even reply to us when we said thank you and just called up the next customer. I don't normally write reviews but this because I have also worked retail, but it felt like we were being discriminated for no reason. read more

I went shopping today for the first time in a long time. I haven't felt very confident in my body since being confined to my house and was anxious to be looking for clothes. Since I was not able to use the fitting room I was hesitant to buy anything. The store manager Nick was so helpful and made my shopping experience enjoyable. He assured me of their altered return policy and helped me style some outfits. I got home and loved everything and am excited to go back! read more

I LOVE this store the fact they are still positive while rude customers during a pandemic ! Super professional. Saw this lady being rude to the employees for the fact she had to use her mask. But they kept their cool. Shout out to nick, Abigail, Rosa, Andrea, janelle and their company to keep everyone safe ! read more

Rude employees. Half the customers in here had masks on under their nose as did I. The male employee behind the check stand yelled across the store for me to put it over my nose. Then I had some rude female employee following me around the store telling me it wasn't covering enough of my nose (even though it covered my nostrils). I'm not sure how Covid spreads through the bridge of your nose but ok. Once we went to check out, I asked the same male employee if they sanitized the credit card machine after each customer. He said they did and I pointed out that I had not seen him do it when the customer before me left. He then changed his story that they only sanitize after the store reaches max capacity. So if you're going to get all psycho about the bridge of my nose spewing Covid everywhere, then you best be doing your part in sanitizing. Oh and they charge for bags. Guess they need the extra money to pay these entitled minimum wage kids. read more

Walked to the cashier with the stuff i had to return/exchange, first of all the hispanic cashier was very VERY RUDE she just looked at me, and she didnt even greet me or asked me what i was doing there, I had to tell her myself. anyway, I came in to make an exchange (i bought a week ago, didn't try on and did not fit me right when i got home) and she looked at me like she was very annoyed with me doing the return/exchange. if you don't like this part of your job then you shouldn't be working in a store like this. Customer service here sucks! read more

This cotton on has always been my favorite location. The store manager Katie is amazing. She literally was doing it all. She is an amazing manager and gave me outstanding customer service. read more

I have lost quite a bit of weight and needed some help with a new wardrobe. The entire staff is amazing and helped me pick out quite a few outfits. Thank you to Nick and his entire staff for making me feel beautiful. I can't wait to come back and shop more. read more

They should improve on their service. Last time I was there the cashier a girl was flirting with the guy customer in front of me and I clocked it, took her 10 mins to run up two shirts. This is ridicules. Then thank god this guy cashier saw that I was waiting a long time and it's getting ridicules so he opened up to help me. And also I called them three times they don't pick up their phone at all. I feel like only this Victoria gardens cotton on seriously is super disorganized and management needs to step in and hire some more efficient people read more

I got help from two different cashiers yesterday and their names were Janelle and Mahima. They were both very nice and had good customer service. :) read more

I just got back from here today (wed) 3/14/18 around 330 to 4 pm the young lady with blonde hair greeted me as I came in ; ok so far i like the stores atmosphere .I get to the register and I see the cashier .Unfortunately, i did not obtain her name. She is having a good conversation with her customer before me Great! Wonderful service i said in my head . I come up to her and I said Hello. She did not respond back and gave me such an attitude when she asked what i was there for . I dont know why her mood changed from 100 to 0 for me , ok so i continued. NO CONVERSATION WHATSOEVER CAME OUT OF her . Very unfriendly , when all i did is order my clothes and picked them up. Not only did she not care for the service she was providing, she forgot to give me my separate order . Now I have to make a second trip due to the lack of empathy and customer service. This time i will ask for a supervisor and her name . read more

Best and biggest cotton On ever! I love all the employees and the managers are so sweet! Jessica, Cassie, Rosa, and Andrea are always on top of it! I've never had a problem with anybody and I'm always greeted and helped when I have a question! The cashiers always explain what their foundation is about and I always love donating! Best cotton on ever!!!!! My favorite cashier is Randy! read more

Every time I go to cotton on Victoria Gardens the employees are so nice and helpful. I really appreciate them all talking to me and making me feel welcome there. This is one of the only places I go to when I go to the mall. Their new body workout clothes are amazing. The fit and styles and the prices are great also. They are not see thru like a lot of other yoga pants. They always have new styles and new arrivals. Their sale prices are so great . I bought a body too for $5. Thanks to all the staff for being so nice.. read more