Shout out to David who was very patient in retrieving all the items that I needed in preparation…read morefor my families Mother's Day photo shoot. I completed gathering my kids outfits, and I asked David to please put their outfits upfront. And as I was shopping for my outfits, I figured I can get myself a few more things since I was by myself because I didn't have any kiddos with me as well So after shopping for a while, I went to buy my things and I forgot the kids outfit. I remembered the kid outfits were at the far-end register from where I checked out, but I remembered after closing hours... on my WAY HOME! So I took a chance and I called the store because the photo shoot was the next day! Luckily Justin picked up the phone and was sympathetic/understanding of my current situation... that if I came home without the kids outfit that I would've been 6ft under RIP dead like they say! So I immediately came back, and I was greeted with a smile and laughter by Justin and the crew members. I told Justin and the crew they are Lifesavers... literally I also want to give a shoutout to the rest of their crew there, they always accommodating/patient with one needs especially with a group of kids

I thought this was an outlet. Prices were 100% lol. No one greeted us but we were definitely…read morenoticed my store staff (not in a good way). I got strong feeling we were being watched instead of being treated as customers. I didn't stay long enough to see the variety of clothes. Two stars is for the cleanliness of the location.

This store has grown on me. I love coming here for great affordable basics. Each item is available…read morein a variety of colors. It's located inside the Ontario Mills mall. Inside is very spacious and organized. Customer service is a hit or miss. I've experienced both sides so it depends who you speak to.

Uniqlo has become one of my regular stops. I like their clean and comfortable styles. I picked up…read moreseveral half-sleeve sweaters and a few pairs of pants. Store is big but easy to navigate, and staff is helpful.

Very clean store variety of stuff super friendly and helpful staff I've been here 6 times and came…read moreout with everything I was looking for .i found a true religion shirt for six dollars

The cashier Luis was rude . I saw him scanned an item twice, I asked him to scan the items again…read moreand with an attitude started to take the items out of the bags. I think cashiers are the face of the store and should always have good customer service..

I've been shopping here as a trans woman since early in my transition when they were one of very…read morefew stores that I knew would have clothes for a woman my height (6'1"). The employees have always been incredibly kind to me, never making me feel out of place, and several of them remember my name when I go back, even if it's been a while. They're the biggest reason I keep going back. The store is well organized, fitting rooms are bright and have a large waiting area for a friend, with a big set of mirrors. They've got decent selection, and change out styles frequently. I love that they usually have a decent amount of clearance at this locations. For the main floor, I do feel like they might have too many categories of things, so not enough options in any one of those categories. For value: always check their website to see if it's cheaper there (it's frequently 40% off or more), and then if it is, price match it in store (which they are happy to do). Other than that, the clearance is usually some great deals, but the normal price on the tag feels high without a sale. Clothing generally holds up - I've got pieces from there that I've been wearing for years.

I had not shopped at Torrid in 4 years. I was prodded by ig advertisements, sales, and attractive…read morestyles via algorithms. Before I purchased online I wanted to ensure the clothing was true to size. So I made a visit. I was amazed at the attractive styles! First, allow me to commend Markie's excellent customer service. She thoroughly explained the current sales and online sales. I already had items in my online cart and she retrieved the ones that were still in the store. After Markie explained the sizing numbers I started shopping for more. Markie was pleasant, helpful, and patient. She epitomized the kind of customer service that consumers want. Thank you Markie for your assistance!

I was shopping at the Brighton store because I had earned a $30 gift card from their rewards…read moreprogram. I was not aware until they mailed a postcard to my home and sent a follow-up email. In addition to the Rewards program, they were also having a purse giveaway contest. No purchase is necessary, simply browse their many collections and you will be automatically entered. I liked the purse collection (Verde color) from Designer Carmen Radulescu-Devine, which has a coordinated wallet, cell phone case, tote bag, and shoulder-length organizer. Two other colors available in this style are "Shoe White," and "Russet," which a brown-tone handbag. I purchased two bracelets and one pair of earrings from the Halo Collection, which features Silver-Tanzanite blue and lavender tones. Krystal helped me with my purchase and she said Reward members will receive a gift on their birthday and other seasonal merch. I prefer shopping in the store so I can take my items home the same day, not wait days for items to be shipped to me. In addition to jewelry and purses, Brighton sells sunglasses and shoes! Their products make a nice gift for someone who has "everything." They also gift-wrap your purchase for no additional charge. Happy shopping online, or in person for personalized service. Sincerely, Rosemary

I am incredibly grateful to Ligia for the EXCEPTIONAL care and attention she gave me during my…read morevisit today at Brighton. I initially stopped in for a watch bracelet and an eye glass necklace--but thanks to Ligia's kindness and attentiveness, I walked out with a beautiful collection of well-deserved goodies! I've visited this location several times in the past, but today was completely different all because of Ligia. From the moment we walked in, Ligia welcomed us with genuine warmth and a joyful spirit. Her customer service was nothing short of outstanding--truly the best I've ever experienced at Brighton. She offered thoughtful suggestions and made us feel not just seen, but truly cared for! She took the time to connect with us, speaking our language and engaging not only with me, but with both of my parents. She listened when I mentioned the little things that would make my elderly dad feel at ease--cookies, a restroom, and a place to sit--and she made sure every detail was taken care of. What also really stood out to me was how she took the time to share helpful tips on how to maintain and care for the items I purchased--something no one had ever done before, despite all the times I've shopped here. She also explained which items had warranties, which was incredibly helpful and so appreciated! Thank you! At the end of my purchase, I walked out with a beautifully gift wrapped Brighton bag! Before leaving, I asked for an extra bottle of water, and to my surprise, Ligia handed me a small bag with cold waters and cookies for my parents as well. It was such a THOUGHTFUL gesture and a perfect reflection of the genuine care she extended throughout our time there. Ligia went ABOVE and BEYOND in every way, and because of her, I'll be returning as her customer from now on. Thank you, Ligia--you truly made our day.

I had such a great experience at Tilly's thanks to Alyssa R! She was incredibly friendly,…read morewelcoming, and helpful from the moment I walked in. She took the time to help me find what I was looking for and made the whole shopping experience easy and enjoyable. Alyssa provided excellent customer service and made me feel like a valued customer rather than just another sale. It's always refreshing to come across someone who is genuinely kind, patient, and attentive. She definitely deserves recognition for going above and beyond. Thank you, Alyssa R! I'll definitely be back!

Where do I begin? So I come in because I wanted to do a return. I wanted to return a shirt and…read moreexchange a hat. The hat didn't fit good that I ordered so I wanted to exchange it. The girl that helped me at the register seemed a little brain dead. She returns the shirt and then I tell her I wanna order the hat because you guys don't have it in the store. So she asked me so you wanna re-order this hat and I said yes and for some reason, she's having a problem at the register with my phone number and she had to ask me for it at least seven times, it was extremely annoying. I don't know why it took her so many times. I don't think she had a clue what she was doing at the computer. I have no idea if she knows how to work that computer but definitely seemed like she didn't. As I mentioned, she asked me do you want to re-order this hat? I said yes I do and she looks at the hat and starts the order. Now obviously I'm assuming she's completely doing it right so the transaction was over and I left. Later on that day, I look at my email to see what's the status of the hat and she orders me a shirt instead. How incompetent can you possibly be to mess that up!? She told me you want this hat and I said yes, she's even looking at the hat. I don't understand how that mistake gets made. She looks at the hat asked me you want this hat but we don't have it in store and she said we'll order it for you. Absolutely dumbfounded how you can make this mistake. I wasted my time and now money is coming out of my account because of her idiotic mistake. Tillys, please hire people with working brain cells, cause clearly this girl doesn't have a single cell in that brain. What a disaster of a situation. Biggest waste of time. Completely unacceptable.

I called in advance and asked them to hold a pair of sneakers for me. Employees are very nice and…read morehelpful. The sneakers are on sales so the box doesn't have a lid. But they give you a bag that you can use for travel! I saw a popcorn stand and I think if you ask they may give you some. They didn't offer it so I didn't ask. The outlet is outdoor and allows dogs outside, but inside depends on each store.

This store honestly has the WORST customer service. The girl working the register could not have…read morebeen ruder or more mouthy today. Unfortunatelythis os not the 1st time I have witnessed this. Apparently good customer service, or even being courteous, does not exist here. Save your money and shop somewhere else.