During the holidays, I was surprised to get amazing service at a retail store. I came on a Saturday so I knew it was going to be busy but was pleasantly shocked at the experience i had. I walked in and was immediately greeting by the front employees. I was instantly greeted by Marcus and was asked if i needed any help. He let me know about their deals then proceeded to help me with shoes. He was a very charming gentleman and put my shoes on hold while I continued shopping so I didn't have to carry it around. Alyssa helped me in fitting rooms and was so accommodating towards me. She provided a variety of options and different sizes for me which is very rare cause most shops don't pay attention to you. If you're looking for a place that's attentive to you when you need help shopping, you should come here read more

No restrooms for customers. Lazy and just don't care to provide. Customers should be treated respectively and with common courtesy.

One of the employees forgot to take the security tag off my product. Disappointment. The security sensors don't work so now I have to live with a security tag on my bag. Don't forget to ask to get the security tag removed! read more

Today I shopped for a gift for a special friend. Sales Associate Chris, provided excellent customer service! I am a Senior Citizen and needed help choosing something for a High School Graduate. Chris provided information on the current styles and trends. Chris informed me of the store Specials, which allowed me to buy more and stay within my budget. I will now shop at Tillys when shopping for gifts. The selection and Customer Service are excellent!!! read more

This place has awful customer service! I went in to buy two pairs of Doc Martens but the large girl behind the register and the skinny dude were too busy giggling and flirting to even look in my direction to say hello. I stood there like a fool holding shoes waiting for them to stop screwing around. Nope. No sale. I'll order the boots online. Not from Tilly's. I probably could have got their attention if I approached them and interrupted their chat. But no. I'm over it. This is why retail is plummeting. The people that should care to even do the minimum, don't. Very sad. read more

The female manager has the WORST attitude for retail. I don't know why she works there. I've had 3 encounters with her and she should be working at Walmart. She is NOT helpful or friendly! read more

I went to purchase a watch for my gift. Spent almost $300 on a nice Nixon watch. Someone helped me out and I paid for it and I was out best service. I get home to look at the watch I realized it's DEAD .. completely dead. I came back to see what I could do. The first woman at the register asked what I needed and immediately told me I can't refund it. I could only exchange it or store credit. I obviously need a watch. So she doesn't even help me. She gets some other girl to help me instead who doesn't even know my situation. We find the same watch and guess what .. did you answer the battery was dead? Ding ding ding you are correct! EVERY SINGLE WATCH IS DEAD .. ALL THE ANALOG WATCHES ARE DEAD. I didn't want a digital watch or store credit. Horrible service when I needed them the most. What kind of store sells high price items and doesn't even have mew inventory with new batteries .. ridiculous. Waste of time and money now. read more

Tillys - The final sale items they list but don't even display or tell you when purchasing. - Women's Clothing Near Me - Chino, California

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So refreshing to come into a store where they greet you and ask you if you need assistance with anything right off the bat. When we walked in, Sandra greeted us right away and asked if we needed help, which we did because my boyfriend needed to do an exchange. We were able to do an exchange without a receipt and didn't feel like we were being harassed like other stores who shame you for doing exchanges/returns lol. She smiled through the whole interaction and made our visit pleasant. The whole store is pretty much organized as well. The sale section was organized by color & they had a deal going on for an extra 30% off sale. I used to work retail, so I know how hectic and stressful it can be. But honestly, smiling makes your day so much better, especially in the customer service industry! Although some customers are just a**holes, smiling will make your job so much easier when dealing with customers! read more

I came in with my daughter on 11/11 since she was browsing for something to buy. The store was well organized and clean. We wanted to say "THANK YOU" to Robert since he helped us out with our shoe purchase. He was very patient and helpful. From shopping to checking out we were happy with all the precautions and the friendly staff!!! read more

Worst service every time we go into this store. I'm in there at least once a week. My 3 kids love their clothes, but from now on we will drive to another location. How hard is it to find employees with some sort of personality? None of them know how to smile at a customer. I figure it's the manager that I usually see in there, she has the same non-existent personality. Also, why are there no restrooms for customers? After spending over 2 hours and $500.00 in their store with 3 kids they tell you to use Wal Mart bathroom. read more

Joseph got me in and out with excellent service on the sales floor. The lines were flowing and they had a great sticker collection

Stud muffin James helped me out today finding my outfit for my birthday. Thanks for the help best customer service

I highly recommend this place if you want a new pair of really cute nice jeans because this place is THE BEST jeans place ever SERIOUSLY!!

I had a stressful experience when I shopped here. I came in for an exchange around 8 pm. I didn't end up leaving the store until 9 pm. I wanted to exchange my jeans for a different size but they didn't have them in the store so the cashier did an online order for me. She took all my information and tried two separate credit cards and kept telling me they weren't going through. The next day I got charged 3 times. Those charges eventually disappeared and I never got my pants or my money back. I tried calling their online customer service, and they also couldn't help me. So I basically lost $40 and this problem was still never resolved. I would not recommend trying to return merchandise. Seems like too much of a hassle. read more

I'm giving you a 5 star because of Mackenzie! She's the most helpful staff you have! You should hire someone like her. The one who helped us with our boots was not as friendly and helpful as her! Thanks Mackenzie for making our shopping experience at Tillys awesome! read more

I love Tilly's! My friend just asked me right now, "If you could be any store.. what would you be?" And I excitedly shout "TILLY'S!!!!!!!" And then I say "I'm gonna review..... TILLY's!" The clothes are super cute.. I love that kind of style.. the socal sk8er style (lol). And guys that dress like that are HOT HOT HOT owww oww! They always play cool music here and on the TVs they show the music videos. The only thing I don't like about this place is that it's a bit expensive. :\ If my closet could be filled from only one store, I would easily pick Tilly's. read more

I like Tilly's stores in general but don't know what to say about this one. Most of the employees you will encounter here are very nice and helpful. The store is neat, clean, and well-organized. Tilly's has the best brands like Diamond Supply Co, Volcom, RVCA, Vans, Nike SB, Electric, Spy, Nixon, and more. They also usually have good clearance sales. However, that is where the good ends. I came in to buy a pair of Nike SB shoes, not any certain specific pair, just browsing through. A nice female sales associate came over to help me and she was super friendly and helpful. After looking around, I found a pair of Nike SB's that I liked and were on clearance. When I came up to the register to pay, that is when the annoying part started. Because the shoes were on clearance (normally $70 I know, crazy) they were now $60. I also had a coupon for $10 off. The cashier said that I can't combine a coupon with clearance items. I politely asked her if she could honor it and she refused. I personality think $45-$60 is a reasonable price range for men's shoes but I still wanted the extra discount if I could get it. I don't understand why Tilly's would not honor their own coupons when I have spent so much money at their overpriced store. I have bought T-Shirts, hats, hoodies, shoes, belts, jeans, backpacks, shorts, and sunglasses from their store. Their merchandise is extremely overpriced when not on sale. You can buy the exact same jeans that they have for sale here at JC Penney for half the price. I can go to other stores where employees inform me that I cannot combine coupons with sale or clearance items when I am unaware at the register, but will still honor them out of kindness. Tilly's never does this. My final complaint is that this place is understaffed. Even when there is a huge line and the store is filled with people, they only have one register open. The cashiers are so SLOW. What is the point of having 3 or 4 registers if you're only going to have one open? Get it together Tilly's!! read more

This is the only Tilly's that I enjoy going to because of the size of the store, the variety of items that they carry, and the service. I will go out of my way just to buy pants from this particular store. The service is great and the workers are always willing to help. Yes, items here are sometimes expensive but that is because of the brands they carry. They do often have the 20% off one item purchase coupons offered as well. Parking is not too bad. They are located next to a Nordstrom Rack. read more

I personally used to shop here once a week for myself. I buy new clothes and donate on a regular basis. I stopped shopping here a few months back because I simply got tired of the rude employees. When I say rude I mean being walked by several times without any help whatsoever. I recently stopped by since I was in the area and found out nothing has changed. I was planning on buying a pair of shoes but as I went to pay for my sweater the cashier asked if I found everything ok. I said " well I was going to buy a pair of shoes but nobody seems to want to help" She didn't even react. She obviously didn't ask because she wanted to help. She's just programmed to say that. So I went next door to famous footwear and bought my shoes there. I'm done with this tillys. I rather go to the one in my city even though parking is a nightmare. At least I know I will be treated like my money is green there. There's plenty of places to shop. So imo the employees can make a big difference. My average $180 a week is nothing to a company but I rather spend it somewhere else. read more

People here think they are hot shit because they work in Tilly's. Their arrogance is very annoying, which is why I don't like to shop here. Customer service is almost non existent. And it is very dusty here. Things here are a little more expensive compared to other Tillys. read more

This Tillys has the worst customer service I ever experienced I recently moved to the area and used to go Tillys in West Covina I ask the sales lady a question and got a simple over there and pointed instead of showing me where a certain item was. when another person walk in she was greeted with help and went out of her way to greatfully help this person but I did not get the same service. I noticed she was putting some shirts back on the shelf and ask if there was a a certain size on there and ignore me Maybe it was because it was my race. This place is horrible this was the 2nd time I been here first experienced was the same I just needed to write this read more

Every time I come here the sales associate with the gray hair and big nosis on her phone and can never answer any of my questions. She's always recording herself on the mirrors in the store and ignoring customers. She has an ugly attitude and tone as well. Not only towards me, but the way she was speaking to another employee as if she was the boss of them. Active nearby has much better customer service and I will start going there instead of Tilly's from now on. read more

Tilly's really isn't my usual retail store, but if you look hard, you'll be surprised to find some good bargains. I used to come here often for their purses which had decent sales. Lately, they haven't so I stopped coming. But every once in a while, I'll check them out anyways if I don't feel like shopping too far from home and I'd actually find some cute jewelry on sale. I got a black bow duo-ring which fits both the index and middle finger.. only $3! Just recently, I also snatched a dark brown cross-shoulder studded handbag for $19! This crossover handbag is awesome because it can be worn casually or dressy so it's perfect for just about any outfit. Well I'm glad to know Tilly's hasn't failed me completely! read more

The entire staff is so friendly here. I took my 12 year old nephew birthday shopping along with my loud, rowdy 2 year old. Everyone smiled and introduced themselves by name. I was going in an out the buidling because of my son's meltdowns and the staff stayed to help my nephew with all he needed for over an hour. his sitters and personal shoppers you could say. A young man named Loren at the fitting room was super attentive of all we needed and no one was phased by the running around and crying of my toddler. My nephew was happy with all the selection of clothes and it was all very organized. read more

Worst service EVER! They had NO clue on how to put an order in.... We have been here for 45min! It's like the blind leading the blind!!!

I love this store! It's the only place I can find nice decent guy clothes that actually fit me! Yeah i said guy clothes, so I shop in the youth section cause I'm 5,1 and petite so the men's section is too big for me. Nice clothing, a little pricey but it's worth it to look nice. The workers always greet you and are really helpful. read more

Recommend you call the store before you shop because the open times stated here is not correct. They close at 7pm on Sunday at this location. read more

Omg. I just did a survey and I'm not sure if I mentioned the associates name. I have NEVER filled out a survey but she definitely deserved it. If you go here make sure you see Leah! She went out of her and helped me find exactly what I was looking for! I have never been so helped at a store before. I will definitely be coming to this particular store because the staff is great! The cashier, Brandon, was super great too. Amazing staff! read more

I rarely go into a clothing store and have a good enough time there to write a review, but this store is an exception! It was well organized, and well managed with great staff. One person in particular really made my experience here the best it could be! She helped me pick out very cute outfits for a trip to Hawaii I'm going on, and had the most adorable upbeat and charming personality! I believe her name was Hollie. I will definitely return to this store soon, and if you go I would strongly recommend you ask for Hollie to have fun as well as get what you need done! read more

I was on my way to get some khaki colored shorts from Walmart. Out of curiosity I came in here just to see what they had on sale. Clinton, an associate, was very helpful. He would take things from racks if you wanted another size. I was trying on some chino shorts. I was appalled when I found out they were actually boys shorts. I was wondering why they looked short. Clinton told me about moolah, a sale where if you spend $50 or more you'll get a $10 discount. I ended up going to Walmart anyway. At least I know about moolah. read more

I wish they had no star review. Came in around 10:30am and a female with brown hair was helping me in the shoe area. I asked for shoe sizes she started off helpful but seemed another she had to walk all the way back check. Than I asked for one more shoe size in another pair to see if they had my size, she tells me we only have a 6 but I looked around the rounder and found my shoe size on display tried it on and fit perfect. However, it was all scuffed up on the bottom of the shoe and it was the last pair in that size , I asked for a little discount on it. She responded back saying, "Nope" , I asked one more time she tells me "Nope" again very rudley shaking her head and walking away. So, all done and said I didn't want to purchase from that store. Any store that has a display all scuffed or scratched and the last shoe size gives you some type of discount even if it's just the taxes off. I won't be coming here again! read more

Came in here to process a quick online return. My order was only from 2 weeks ago and everything was full price, but when the associate tried to ring it up it only offered the option of store credit. After two attempts she called up the manager Alyssa, locked up without even so much as a greeting and said that if this is all that was being offered than that was the only thing they could give me. I told her that I was not going to accept store credit as I had paid using my credit card, and she said that they don't know they couldn't give me back my money but that was the only options you could offer. I pushed her to do something warm but she said go home and call customer service. She refused to call them on her own so I stood in the store and I called them on the spot, of course they then called the store to figure it out as is what makes sense. Had the store manager been more proactive I would not have had to stand here for over 30 minutes with still no resolution. The store said that online sales was not their issue and the online sales department told me that in-store returns was not their problem, so as the customer I am stuck in between. Moral of the story is think twice before you make an online order, and definitely do not come to Chino Tilly's to process a return. read more