Best store to shop out of all the surrounding small boutiques their clearance racks of 3 for $20 are the BEST I always find great items ONLY downside: the employees that work there have the worst customer service & attitude read more

Great service and you get your money worth, great selection of clothing,. I will return to buy more clothing and accessories.

Super slow service. Works we're moving real slow. like robots. Just not good Customer service in general.

F*** THEIR POLICY IS EMPTY-HEADED ASF. I understand we're in a pandemic but their policy is a joke ! If you wish to return an item due to not fitting. You got 1 to 2 Options: 1.) You can do a ONE time exchange for the same Item different size / same value. 2.)Get store credit & purchase a new style. HOWEVER here's where it gets Remedial ! If you decide to get store credit ANYTHING you buy with it, Is FINAL SALE. You cannot take it ,try it ,and return it within the "3 day policy". Even being a different item than the one before, it could be a blouse or Jeans ; for all they care it's FINAL SALE. When clearly the policy they posted on IG and on the Piece of C**p paper they have taped states Bodysuits,Dresses ,Shoes ,& Discounted Items are Final Sale. The Most Hysterical part the employee said "If you do not understand this policy we have the second paper here" (As if I'm Ignorant) I took my time reading their policy for about 5mins even being about a 2sentence policy just to make sure I was reading it correctly & before I get smart mouthed for no reason, However as I re-read BOTH papers the 3rd time I pointed out to her that No where in the paper does it STATE Store credit Purchase after a previous item was returned Is Considered Final Sale, All she could say was "Read the paper , Read the Paper... " These Employees Gotta UNDERSTAND their policy before they reinforce them. I Highly Suggest they understand completely what they are trying to reinforce. Take my example since the person making these moronic policies have no idea how to make a point and simple.. I wouldn't be surprised If some of my words become included in their policy I give you permission to jot it up down on the crumbled piece of paper of a policy you guys have taped on that pixel window if not ..... THROW THE WHOLE STORE AND INCOMPETENT EMPLOYEES AWAY SERIOUSLY !! REMEMBER YOU GUYS ARE OPEN BECAUSE OF LOYAL LOCAL CUSTOMERS SUCH AS Myself, With this type of nonsense I rather drive out as far as West Covina From Now On To Purchase My Clothing . I will See Your Store with a "For Lease Sign" Soon just like the rest of the stores that were unsuccessful to their loyal customers. read more

CAUTION BAD CUSTOMER SERVICE DO NOT BUY ANYTHING HERE I have been shopping here forever I always been a loyal customer never had a mishap except for recently I had bought a pair of jeans and due to covid wasn't able to try them on in which I under stand so I bought them I tried them out later on after I bought them and they didn't fit and buying a 31.99 pair of jeans during a pandemic after not fitting I was cautious enough to look at the receipt And on the receipt it stated a person had 10 days to return and all I wanted was a size up or store credit and a employee named Sonia didn't try nor acknowledge the situation nor tried to find a resolution. She later on tried to explain the new 3 day policy in which I wasn't aware of but what I find dumb is why does the receipt state 10 day policy ? Never coming to this place again read more

West Citiwear - Receipt - Women's Clothing Near Me - Chino, California

The absolute worst customer service I have experienced in retail. I have been here a few times and not once have I been greeted by the employees. The girl at the register is always on her phone and looks bored out of her mind when she should be assisting her customer. All the employees here are extremely lazy and rude. What a shame. Management needs to take control... you will lose a lot of customers with employees who suck read more

Let me just start off by saying RUDE. The two girls that worked on November 26th around 6PM have been the most rudest clothing store employees I have ever in counter. They closed the fitting rooms an hour before closing. Shutting off music 45 minutes before making everyone uncomfortable. My sister was going to drop a little over 150 dollars but because of the horrible environment and the attitude that was given we decided to go some where else. We are recurring customers and always shop there but this makes us not want to come back ever again. Just a side note, if you are selling fashionable clothing, you shouldn't look like you just rolled out of bed or came out of the gym. At least try to look somewhat presentable. read more

There's no nice junior clothing here. Most clothes are older style and outdated. Reminds me of a more expensive dds discount.

Terrible service!!! I bought a shirt from there last week. When I put it on I noticed it had a hole in it. I took the shirt back and the manager smelled the shirt and told me that it smelled like detergent. I explained to her that I sprayed body spray on the shirt before noticing the hole. She was hesitant to take it back but told me that I could exchange it. I got a new shirt and walked back to the counter and witnessed her putting a price tag on the shirt that I brought back to put it back on the rack!!! BE CAREFUL BUYING CLOTHES FROM THERE!!! read more

This place offer awesome clothes, prices are ranged from 10$ up to 30$+. They compete with the next door store which is new fashion age. Prices are about the same, maybe $1 or 2$ difference but not too much. The clothes are trendy as well. I'll restate what I said for fashion age... It's better to know that you want the item, and you are firm about it, because trying to return or exchange can be really hard, you might possibly get denied:( get the discount you need for the flaws or don't get it at all:) read more

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Been here a couple times after going to Sally's next door and have not been greeted once. The clothes is average nothing great and not much selection. I'd rather go to the mall where you are welcomed and offer much more selection. read more

The girls are so rude they look like they are smelling shit all day!!! I am such a friendly customer I always answer when I'm greeted I smile say hi because I know what it's like to work customer service. Here You won't have to they act like you are entering their personal space they are the type of girls that get mad because they have to work at their job! I will never go there again I hadn't been there in years till today and I never will I won't be surprised to se this store close soon just like the rest of them. Aside from the rude ass customer service the store is tiny so hard to get around or find anything. read more

Went there to look around and the second I walk in the employees were cursing and laughing and being very unprofessional. One of them were trying on clothes while I had to wait in line for 5 minutes for a room. They were very rude. Other than that the clothes are cute but get some new employees man. read more

went here to pick up one of our friend's dresses for a party..the clothes are okay - the quality is meh but the prices are really cheap. i do know they have a lot of dresses here and you can find a good bargain like my friend steff did. there's a row of "secret stores" which are neighbors to this business. read more

Cute dresses for formal use. The staff that helped me was very helpful. The clearance rack is awesome too.

The absolute worst citiwear I've ever been to! the employees are extremely unprofessional and just talk about there personal drama and the huge pro ales that irritates me is if this is the only fashion store around town for chino why wouldn't u expand your selection of clothing all I see is little crop tops dresses and stuff middle school kids would wear with dumb sayings where is all the cute clothes that aren't just for clubbing and why isn't there any size mediums or larges? Why only smalls? This is always a disappointment some people just want to come in here and grab something quick for the weekend but this store doesn't have any selection so it sucks! read more

Wow are these girls rude! We came in at around 6:30 and pick up some things. The sign outside says the close at 7 but at 6:45 we asked to be rang up and they simply refused us service. Me: " couldn't you have told us that while you saw us picking up products to purchase that you weren't going to ring us up?" Girl who works there: " well I turned the light off" oh my god I have never seen such a ride little girl, didn't look at us just rolled her eyes and walked away! I had AT LEAST $50 worth of stuff and so did my friend who was with me! I hope management knows they are sending money right out the door! I come here all the time and spend A LOT of money here but this will definitely be the last time I come here! You can find clothes anywhere you don't have to come to a place that treats you like crap! read more

Girls here literally on their phones, dont greet you or offer to help . Worst customer service. If I could give zero stars I would.

Cute clothes, horrible customer service!. Girls who work there are so rude and look like they hate their job!. Can't even greet customers as the enter, and totally ignores the customers presence. Won't ever go back! read more

They have the stupidest girls who work here! They are so rude and stupid. I keep using the word stupid because that's what sum's it up. Even the Manager is stupid. The sales rack mark downs aren't correct. All the girls do there is talk amongst themselves and sing the cursing Rap songs the store plays. They do this allll Day!! Oh, and ignore you. read more

They have the cutest clothes here, But they have the rudest employees!!! Not once have i received good customer service. They always seem so mad when you ask them for help. Like I said; cute clothes terrible employees read more

Cute clothes but no customer service AT ALL... no help from any of the only two girls working there..i would've understand if it was busy BUT it was NOT at all...on a monday. read more

Recently visited this location for a dress to wear for my jobs Christmas Party. There was no cashier at the front to help me when I finished my shopping and when the young lady did come up to help me with my purchase she kept trying out rush me while I was looking for the Instagram page for the 10% off. When I got home I looked at dress closer and did like It so I called to see the if I can get a refund but the young had told me there was no refunds on a brand new dress I had just bought an hour before returning to the store. If I would have been told about the return policy at the time of purchase I would not have purchased the dress. Horrible customer service all around. read more

this store is tucked between a lingerie store and another women's clothing store. there are a total of about 5 women's clothing stores that sell about the same things in this plaza, but THIS PLACE is the cheapest! just fyi. i always look at the other stores and then come back to citiwear to see if they have it and so far all the times they've been cheaper! read more

The girls in here are rude and suck! No customer service at all. Won't be coming back here again. Management hire new people