Michelle is amazing. She was very attentive and overall just kind. I came in late to pick up an online order that has already been returned but Michelle helped me locate the items and I was able to repurchase them. She is definitely a wonderful addition to your team. This NR has a good selection of most brands. You can find gifts with good value here. Thank you Michelle for making my day :) read more

This is for buy online pick up in store: The point of buy online pick up in store is supposed to be CONVENIENT! Or at least it use to be...I haven't ordered in a while but it's CHRISTMAS time and I wanted to walk in and out. I arrived to pick up my online order only to discover they've merged the checkout line with the online order line make it make sense! It's supposed to be convenient not an inconvenience. I stood in line longer than I would have liked 27 min to be exact. Couldn't do anything about it but wait. Then the cashier had to leave the register to go to the back to look for for my order that took an additional 7 minutes because she forgot my name. All together I was in the store 34 min. Just letting you all know if you plan on ordering online you will have to wait like everyone else. I gave them 2 stars for having the items shipped right away. read more

**Update on order pickup** There's no separate line anymore for order pickup. I'm standing in the longest line ever to pickup and they are collecting my order from the back. How is that efficient? Won't be doing order pickup anymore if this is the new norm. Fail. This store always has long lines and it was nice to use the order pickup area. I hope this was just a one off but the order pickup area that was moved to the back is gone. No signage for the change. Had to ask about it. I have used this service for years and loved the convenience. Not interested in it anymore if it's not its own separate area or line. read more

Omg!! Horrible service and the lines are insane! The selection here is not great, one of the smaller stores. Don't have a lot of sizes, they either have too many of one thing and very few of another thing. Lines are insane and be prepared to stand in line for 20min or more on the weekends. AVOID! read more

I received an incorrect item that was ordered online and this location refused to assist in accepting my return. Employee did not even seek manager assistance. I have never had any issues at any other Nordstrom Rack location. Definitely will not be returning here. Ever. read more

Always find good items here. Good selection. Love this Nordstrom Rack. Service is good located in a beautiful area. read more

My favorite Nordstroms rack !!! Would recommend for women who are size 5 1/2 in shoes, it is typically hard to find a large selection in my size but this store has an abundance! They are very organized and the staff is extremely friendly! read more

Large parking lot Always well organized Great items for a great price Great service read more

Good holiday sale going on. I like coming here for their wide selection and great rack prices. Fitting rooms had long lines so I better grab a cart so that you only need to visit the fitting room once. read more

Slow...Slow...Slow customer service, while the line keeps getting longer and longer for the returns and purchases...There's hardly ANY cashiers at their registers (please look at the photo below), and the cashiers who are trying to ring the customers are also in charge of answering their phones and helping other customers who are calling too when they can't even take care of the actual customers inside of the store!!!! I feel absolutely horrible when corporate offices like Nordstrom put so much pressure on their poor employees like this because there were several customers (including myself) who were in line and complaining about how slow things were moving and the fact that they did not have enough cashiers... Obviously Nordstrom does not care about their customer service otherwise the registers would have more cashiers who were only concentrating on ringing up their customers who have been waiting anxiously to get out of the store... Their fitting rooms are another mess; nowhere to leave the clothes you don't want when you come out of the dressing rooms since their rolling racks were full, and not to mention nobody to even check you in... The employees were nice and professional which is why I gave them two stars instead of one because I feel they are not to blame in this... Also, say bye bye to disinfecting between customers because that's no longer happening either!!! read more

Nordstrom Rack - Look at all the empty registers while the line of customers for returns AND purchases were all the way to the back of the store... - Department Stores Near Me - Chino, California

I was in a hurry and wanted to get in and out cause I had to be at work I called ahead and spoke to staff which was friendly call,staff was well mannered and kept the line moving and the store looked good,the Mic Toni was great and helped me purchase Tom Ford glasses and some Candy, I'll definitely be back to shop when get a chance happy holidays read more

The customer service at Nordstrom Rack was exceptional! The team went above and beyond to assist me. Huge thanks to Toni for her outstanding support! read more

I just can't do this 30 day return policy. I spend thousands here a year and sometimes I don't get around to returning things that I don't wear. Trying to return pants that have sat in my closet for years. Never worn just forgotten. I understand not getting a refund but not even store credit is crazy. I'll leave a bad review daily until I'm no longer upset about it this read more

Giving a 4 stars bc I love Nordstrom's Rack and can always shop any day. Store not cluttered and everything was organized. Only concern was the restroom needs MAJOR attention. I feel like staff should check throughout the evening but they don't. Overall, store was cool and the staff were nice and helpful read more

Great place. Clean and well trained staff representing the rack. Kim...a nice lady employee helped me find a shirt. She stopped everything she was doing to help me. I felt like a Pelosi. Kim walked us around the entire men's shirt rack. She helped me find the exact shirt I was in need of. To the color tone! Kim you are a fun employee and you represent the company professionally and exceed all of customer standards. Thanks for a great consumer experience. $$$ takes a star. I would recommend this business over most others in the same area read more

I walked in at 115 and the line was to the back!! I understand why people say service is SLOW. Came here looking for wide width boots and heels, NONE. Guess i gotta make that drive to Covina. They always have my size and width. Waste of time for me. Ugh read more

I'm here spending money, but they make me wait in a 20 minute line. There's absolutely no reason why you should force your customers to wait in line for 20 minutes. Before writing this review, it was brought to your attention 6 months ago and 18 days ago in other Yelp reviews, and yet, you acknowledge your customer's complaints in follow ups and still have long lines. What gives? Definitely not shopping at this Nordstrom Rack again. read more

Very friendly staff and good finds and sales on shoes .. very organized and clean .. happy staff always

I want to love it but it's hard/ the racks are alway over crowded, the lines are super long anytime of the day you go. The employees are alway nice and chatty which I like. I just get over whelmed in there. read more

Never shopping at this Nordstrom rack ever again! The amount of incompetent associates working the registers and just standing around doing everything else except helping customers and ringing them up is unbelievable and unacceptable! Even the manager up front seeing their is a growing line of customers wrapping halfway around the store just not paying any attention to her staff or customers' needs. There is no designated returns line which is absolutely absurd for a retail business ! I have been in retail for 10 years and never treated anyone with such disrespect or lack of attention. This is the holiday season Nordstrom! Hire better associates and members of management! You will be losing customers by the minute. I will never be shopping at this location again! read more

I really felt racially profiled today as I made my return. I was charged twice for the same pair of shoes, luckily I checked my receipt a few hours later that same day. I just so happen to be a Nordstrom employee at another location so I know that being questioned about what location I work at is not part of the protocol, nor is calling a manager to approve the return and furthermore asking me multiple times for my email address as if they didn't believe me. A woman standing by the front door just staring at me like she was on guard. After the manager finished my return he went and started talking to her so I'm thinking they had her watching me? I don't know....Mind you I had my toddler with me... what did they think I was doing?! I really just felt so terrible after leaving. The MIC did apologize for the double charge but it didn't feel genuine. He came and analyzed the shoes extra hard. I won't be returning to this location. I'm sure they don't care anyway. read more

Great selection of goods, good quality merchandise, nice discounts and promotions. The girls at the cash desk work fast, at 11 there were 4 cash desks working. read more

After wasting my time with Nordstrom yesterday, I am DONE being a customer. I wanted to return an item I had purchased from the anniversary sale that was going on last month. I've never had any issues trying to make a return at a rack store until today. The lady working the front said she was unable to take the return because it's a designer brand. Ummm? What? It was a $60 lip kit from Dior, and like I said, I've never had an issue making any type of return at a rack store nor am I one of those customers that abuse the return policy. I went outside and called .com and asked if the policy had changed she informed me that it's up to the manager to accommodate that change. I called and spoke to the floor manager BRIDGET, who was completely unhelpful, but in this day and age it seems they'll hire anybody without customer service skills. Doesn't matter if you have proof of purchase, she would not accept my return and recommended that I ship it back, or go to a nordstrom fls store. Uhhhh. Nordstrom closed the two in the inland empire, what an inconvenience to drive to Brea for a $60 return. I left infuriated, and figured, if I'm going to drive out to Brea for this, I'm returning everything I purchased at Nordstrom in the last 1-2 years, and did just that. I am done with this company. They're just as bad, if not worse, than Macy's. With this new approach to customer service, I wouldn't be surprised to see this company go under in the next decade. No wonder they're closing stores. That magical Nordstrom experience is no longer there. They are just like every other retailer now. Update: You wont exceed my expectations in the future because I will NOT be shopping with Nordstrom ever again. I've already closed my card. read more

The service was great! I was unable to locate a particular size for my husband, the associate was very helpful. At the checkout counter another associate was extremely attentive, she did not just ring up and rush me off. She asked with sincerity if my shopping experience was satisfactory. read more

I had an awful experience with Kayleigh s today at a register. While returning something she automatically put the funds onto a credit card. The item was a gift so I asked for it to be on a gift card and she told me it's too late she refunded the credit card. I explained it's a gift that's not my card and she said "well the card isn't "made up" soooo" I asked her to put it on a gift card and she said I can wait.. she rolled her eyes told me I needed to tell her I wanted it on a gift card and not my credit card when I got there. I explained I wasn't aware usually employees ask if the return method back to the card / on a gift card is preferred. Again she rolled her eyes. Sarcastically said have a great day so I asked to speak to a manager. After explaining to the manager and watching her still roll her eyes, as I left I said you need to your customers and she yelled that she is and I'm rude.. told me to have a great day and mumbled under her breath "stupid bitch". Also shouted that I clearly woke up in the wrong side of the bed.. disgusting customer service.. I won't be returning to this location and she deserves to be fired. Unacceptable customer service she also somehow said she worked there 7 years and this isn't even her full time job, hopefully it's no longer her job. I've NEVER been disrespected but an employeee like this in my entire life. read more

This NR has to be my second favorite in the area (sorry!) But if you avoid the peak times (basically weekends and after work) It can be pretty organized. I stopped in around lunch time and it wasn't very busy. I had to do a little birthday shopping and some retail therapy for myself. I ended up getting an amazing deal on a pair of Mother Jeans so I am pretty satisfied. The check out/return process is simple and hassle free & the employees at this location are nice and personable. The dressing rooms are clean and not cluttered. read more

Cashiers are polite and efficient even if I have to return an item. Thank you I'll visit again soon read more

Line to the back of the building and cashiers just standing around bs'ing with each other. Ridiculous. Other employees wandering around not doing anything while the line just grows and grows read more

Nordstrom Rack - Line is all the way back to the wall..... - Department Stores Near Me - Chino, California

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It's time to update their clothes and shoes. I have been shopping here once every few months for last couple of years.... Some products have been here for years. It doesn't take me more than 10 minutes to kind of scan through mens section and leave the store. It's so hard to find any gems in the pile of old designs now. Before you can take your time and walk out with few good things. Even my 12 years old daughter who loves shopping for clothes doesn't even want to go here anymore. Let's make Nordstrom Rack what used to be! read more

I bought a Valentino bag for my niece birthday couple weeks ago. Unfortunately I didn't check inside the bag because I believe Nordstrom Rack won't selling used designer merchandise. When I gave to my niece she told me there is a marked inside the bag and it looks like not new. I tried to returning to the store and they didn't accept it because they said not accepting used merchandise. I didn't buy that purse on sale item, it is a regular price for $ 449.97. PLEASE BE CAREFUL .... DON'T GET SCAM LIKE ME read more

Love shopping for business attire at a reasonable price and this Nordstrom Rack has been my go to. Employees really make or break chain retailers, and the folks here are super helpful and responsive. Also many of them seem to enjoy their work or at least interacting with their colleagues, which makes me feel good shopping at a store where employees can have a laugh while working, just livens the environment a bit like a Trader Joe's. read more

Great customer service from cashier David P. He helped me find an item I had been looking for and explained to me what locations had this item. Also, I do have to say he made the transaction very smooth and simple. Told me what information I needed to know about getting my money back for my return and let me know about how I could use it towards my purchase. Very down to earth, very patient, very friendly, very kind, and I have to mention that I absolutely LOVED his oh so sweet sense of humor. Chino Nordstrom Rack, you definitely have a gem of an employee with you guys! Will be visiting again and hopefully will be checking out with David again! read more

Located at the Chino Spectrum Market place, I decided to drive out to this Nordstrom Rack location today since I had the time. This Nordstrom Rack is specifically located next to Tilly's and a few doors down from Marshalls. Upon this visit, I headed for the handbag department first and then the shoe department. I was rather disappointed with the handbag department. Not as many good finds or that many high end brands here. Also was not a fan of the shoe department (towards the back of the store). I hate it when a location has just one shoe on the rack. With only one shoe, you have to get the other at the shoe mate window/ counter. This is the 2nd Nordstrom Rack that I have seen that has this type of set up for shoes, which is a hassle, especially if there is a line. But if you come during the middle of the day on a weekday, there will most likely not be a wait. Because of this hassle, it made me not want to try any shoes on or really do much looking. With Nordstrom Rack, you have to come over multiple visits because the store is always getting new stock. But because of these 2 disappointments in my favorite departments, I don't see myself making a special trip to come back here. In fact, I don't think I would come back even if I was in the area (which is doubtful because I have only been in Chino/ Chino Hills three times now, including this trip... and sorry for those who live in the IE, but I am not a huge fan of the county). By the way, the Clear The Rack sale is this Friday through Wednesday (Nov 11). If you do not know what this sale is, you get an additional 25% off red tag items. And there are a lot of great deals during this time and worth a visit (but not at this location for me... I rather go to the location in Upland). read more

Nordstrom Rack - Department Stores Near Me - Chino, California

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They take forever to check you out ! The pick up line goes faster ! They lady makes small talk with the people and we waited for ever I was about to just leave read more

Nordstrom Rack - Take forever to help you check out - Department Stores Near Me - Chino, California

A friend of mine came to the store and a male worker (around age 27, asian) who appeared to be relaxing in the women's fitting room, which is already a concerning scenario, followed her into the fitting room and recorded her changing. After she confronted him, he denied everything that happened and there was no update on the situation on our side. I am repulsed by this worker and hope you all find sympathy for my friend who is traumatized by this situation. Please fire this worker! He is disgusting. read more

This locations a mess! Parking lot is a zoo here! So be careful! The stores pretty big, but it's a mess I. Here and they have like seriously only two cashiers working when they have about 20 people waiting in line! The cashout line is just ridiculous. - there's like workers just talking and chitchatting instead of helping people or organizing I was pretty excited to see household stuff here for a decent price Lots of kitchen stuff. Pillows and throw blankets My fav find was the karaoke mic for $20! That was a score Can't find anything here! Will not return It's just way to chaotic at this location I ended up just driving over to Nordstrom read more

Excellent service throughout the store. They always have new selections daily. Brand names at good prices.

This place has the worst cashier at return section. I've been standing here like an idiot for fifteen minutes waiting for someone to assist me. The cashier that helped the person before me told me the someone else is gonna help me and left his station. I can literally see him talking to some guy in the store.... read more

I've been here a few times and usually always walk out with a good find. Visited again last night as I was finishing some final christmas shopping. The line was quite long, as expected since we're about a week away from christmas. However, when I got to the register the lady who helped me made it totally worth it. She had amazing customer service skills. Very friendly and caring. Her name is Gemma P. She informed me about a promotion they had going on with their credit card and was super informative. She definitely made my experience pleasant! read more

This is the worst Nordstrom rack I have ever been to. I ship a lot at Nordstrom and not used to this type of customer service. The manager was rude and basically dismissed my concern. Somehow they misplaced an item that was in the case and we're not able to find it later. This place is the worst and I will be traveling to another nearby, for sure not this. Their selection is not great either so it's ok if you don't visit. You won't be missing mush. read more