I love Disney and usually enjoy going to the Disney Store, but my recent experience was really disappointing because of an employee named Joanna (a heavier-set woman with seemingly noticeable lip filler). Unfortunately, she was one of the rudest customer service workers I've ever encountered. I'm not sure if she was having a bad day, but the way she treated me was very rude. Honestly, someone with that attitude should not be working in customer service, especially at a Disney store. When I went up to the register, I was talking with my daughter about the Minnie Bunny promotion where you can get the plush for $16 with a purchase. I mentioned to my daughter that maybe we shouldn't get it because it says "Disney Store 2026" on Minnie's foot. My daughter jokingly said, "That's your sign not to get it." Out of nowhere, Joanne jumped in and said in a very irritated tone, "You're at the Disney STORE so of course it's going to say store." Her tone sounded annoyed and almost angry, which was strange because I wasn't even speaking to her or asking for her opinion. I calmly responded that I had other reasons, and she continued by saying, "When you go to Disneyland it will say 'land.'" The way she said it came across extremely rude. Later she held up the Minnie plush and asked very bluntly, "Do you want it?" I said no, that it was fine. When I went to pay, I tapped my card and asked if the payment went through. She replied with a snarky tone, "I don't know, I'm not on that side--read it." That's when I realized that she was just being mean for no reason. I stayed quiet, waited for her to restart the payment, and finished my purchase. I grabbed my bag and left feeling pretty annoyed. Looking back, I wish I had said something, because no customer deserves to be treated that way. If someone is having a bad day, I understand--but that doesn't mean taking it out on customers and ruining their experience. I was polite the entire time, and there was no reason for the attitude. The company should really speak with her so she understands the importance of being kind to customers. One day that kind of behavior could easily upset the wrong person. Her overall presentation and attitude clearly showed that she was unhappy, and unfortunately it made what should have been a fun Disney visit a negative experience. read more

Folks, this is an outlet store. So prices will be slightly less expensive than what's in the parks & items will be considered 'out of season.' That's how outlet stores work! Very organized and very happy with how much they have to offer! I was recently at Disney and many of the same merchandise there is sold here! So it's a great place to shop right before hitting the parks. Growing up going to the Disney Store was fun, and this is a great alternative for the next generation. You still feel the Disney magic. read more

Disney Store - Toy Stores Near Me - Ontario, California

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If you're a Disney fan looking for some magic without the park prices, this Disney outlet inside Ontario Mills is a solid stop during a mall day. They carry a mix of Disney-branded clothing, toys, collectibles, and clearance items that can save you a few bucks compared to full-price stores. read more

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OUT-OF-SEASON & OVERPRICED MERCH! My Mom decided to stop by to purchase some Marvel merch and we were flabbergasted with the insane price increase for Mickey ears. The starting price range for Mickey ears is $40, WTH? I feel like I'm on another planet when I step into a Disney store because clearly they don't live in the same reality as the rest of the world. Get this, it's now officially Spring and this store is still selling stuff from Halloween/Fall. To make matters worse, the items were at full price! Hey Disney, at least ensure your merchandise is in-season instead of selling irrelevant products. We spotted a clearance rack and the discount was only $5, why not just go to Walmart for your Disney fix. Service was fine, the attendant at the front was friendly. However, the sinister marketing strategy left a bad taste in my mouth. read more

Very nice selection of items and the manager (I believe she was) was amazing in helping me during my visit. I was able to get the Winnie the Pooh bag I wanted at a great price. read more

The sales associates are so rude and unhelpful, instead of being welcoming and helpful they instead have condescending attitude and gang up on customers - having several different associates come up like what I'm asking is undoable. read more

Super fun and organized store to shop and browse around, but I was unable to locate any Pooh or Piglet item that was decently priced for purchase. I thought of getting a Star Wars' pin set, but the designs were all too cartoon-ish, so I skipped buying that stuff too. I wished the Piglet Plush wasn't $22.95....for such a small, tiny size. Wasn't worth it. Was almost going to take 1 home, but, I'll keep shopping around for better pricing. I had a great time browsing here with the intention of buying a Piglet Plush, but I think for the price that set, I would have been able to find something else from BoxLunch, Ontario Mills, CA. as well. Any ways, I witnessed a decent amount of sale prices, but they didn't carry anything I immediately wanted or needed. Maybe another time. read more

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The prices definitely didn't live up to my expectations of outlets pricing but the staff here was super nice and I did manage to find myself a great shirt for $15. Fissappinting though I expected to get better deals. read more

Purchased three Disney jerseys online for full price. Just 2 days after receiving the items in the mail, came into the store to exchange a jersey for a larger size to find out a new promotion for 25% off store wide was being promoted. I had my receipt and asked the register cast member if I could get a price difference or return the item and purchase with a discount. Manager was called over and said I cannot due that. She tried to find the policy stating I can't do that, but it was unclear and not specified. Manager stated the following: No, I cannot return and purchase same item using a discount especially during the same store visit. No, I cannot return any item after using a Disney gift card online. No, i cannot get the promotion of the jerseys or any other item in the store if I don't physically have the coupon or printout even though it states promotion can be used by the promo code in store or online. Not only was the manager being curt and unable to explain other options for me like calling online customer service, she just walked away and left me hanging. After making a big purchase (big or small) it would be expected to get better customer service from a Disney store. Luckily I called Disney store online the next day and they were able to accommodate my difference in a matter of minutes, for that I would give 5 stars, but in store 2 stars due to with customer service. read more

Well I live in Corona and when I tried to find a Disney store it said they all closed beside Anahiem. Now I called Ontario mills and customer service at the mall said yes they are open . Well I tried for 2 dais straight to call I had a question for purchasing and nobody nobody answer the phones RIDICULOUS I was not driving all the way to Ontario if there not open . So yes I'm mad customer read more

I absolutely love the Disney Store because they have awesome deals you will not find at the Disneyland Resort. I really like this location in particular because it's well stocked and it's very clean and well organized. Todays deals were awesome, they had so many deals on various items. Stop on by and check them out! read more

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The store was so clean and organized. I was able to find an adorable sweater for Christmas! The staff was also super nice!

everyone was very welcoming, it feels like I was in Disneyland for a moment, I would definitely go here again

The items in this place are amazing quality ! They have a ton of Disney princess outfits for children love it ! And all the dolls you can possibly want ! Prices you can't beat! Came in here to buy a baby shower gift with my cousin she was taking forever, from seeing me you can't tell but I spend half time in a wheelchair! And my legs were starting to give out I kindly asked to sit , there was a stool next to the check out counter , she polity said no , but she went and brought me a chair !!!! I appreciate you Disney store workers !! I hope they value you ! Thank you !! read more

I use to love this store. We left feeling not so magical today. I get it is the holidays, but the lack of customer service today amazed me. The usual "have a magical day" was not fixing anything today. My daughter accidentally left her mini Doc McStuffins doll in the store. We realized it 15 min later and went back. Instead of helping, a of the employees kept saying was, someone must have thought it was theirs". Really? Not, let me help you find it or let's see if we can find it" They walkied over to the back to ask. Joanna at the front, just told us to walk around and look. I have had a similar incident a few years ago with a different kid at a different Disney store and they went out of their way to help. I was very disappointed in how the situation was handled. I know the loss was my daughter's fault 100%, but the lack of empathy and compassion brought down our Christmas spirit. read more

I went to this location store I totally love the customer service is wonderful and the merchandise it's beautiful and at low prices the staff treat you well and it's really clean and organized thanks I'm forever grateful. read more

Everyone's fave store! Employees here are very friendly and helpful! Today I went in looking for something in particular and an employee went above and beyond to find the item... and she did! read more

Disney Store - Toy Stores Near Me - Ontario, California

Thank you for customer service didn't have all choices . Had a lot of bigger sizes, but not for toddlers.

There's always a line to get in no matter what time I visit the mall, which seems to move really slow due to lots of big parties due of course to parents shopping with their kids. Once you make it inside, the store has been arranged in a way that flows nicely and makes it easy to maintain social distancing. As far as selection and prices, this location is pretty standard and has a decent selection and mix of products available. All of the staff are extremely kind and welcoming, wishing everyone that comes within 12 feet magical days. read more

I wish I could give zero stars do to the way my family was treated hear, I came in to get a present for my niece and nephew I noticed that they had a affordable stitch plush behind the counter so I ordered two the cashier handed me the bag never left the store walked over to my wife to show her, my wife noticed the cashier only gave me one waited in the line got to the counter, only for the manager to accuse me of lieing so I simply stated check the camera waited for about 5 minutes for her to return and tell me that they needed my name and phone number just in case anything came up, moral of the story is if your not dressed nice you will accused of being a thief, the lack of respect for there customers here is sad, it's sad that Disney would allow it's name to be added to this, read more

I highly recommend if you are using a Disney gift card to stay far away from this Disney store. The cast members are clueless and will charge you for an item and remove the charges from your gift card and than tell you that there is not enough on gift card to make the purchase. When you get home you check transactions and notice they took money off the gift card(the total of the item you were going to buy in store) and you go home with no items as you were told the gift card was not correct amount. Re-train the so called Cast members because this is totally unacceptable to charge customers for items and they do not get the product. read more

Went to the Disney store in Ontario mills and was disappointed in the lack of customer service. You always picture anything associated with Disney to be happy. I understand it's a rough time were in but that doesn't make it ok. Wish I could give zero stars. read more

This store is fully stocked and as to be expected from the Disney company the staff is super friendly and eager to help , but the reason I am giving it a 3 is is they are an outlet store, which I didn't expect I didn't see it noted anywhere on the internet. It's simply listed as Disney store. Secondly the price for most things I was shopping for today were priced as marked , which means I would be essentially paying the same as you would expect to pay at The Disney store because they usually have sales on most seasonal items such as ,back packs and lunch boxes, which for me was a total bummer. read more

I really like anything Disney. Although my kids have outgrown the Disney Store, I still appreciate all of the cute clothes and toys. I guess I'm still a kid at heart! This store really does have some adorable things. They always have great discounts on their shirts and stuffed animals. The employees at the store are very friendly. At the same time, they are also incredibly understaffed. I feel so bad for the employees when I'm here. Everything is in a bit of a mess, and they can't seem to get organized in the midst of the chaos. Someone mentioned in a previous review that many of the items seem used or damaged, and I completely agree. I've actually seen parents open packages, let their kids play with the toys so they can shop in silence, and then put the toys back before they leave. This makes me want to run out of the store screaming, and that's on a good day. Other than the complete chaos, this store has a really nice staff and some cute things. You just have to be very patient when you shop here. read more

Brenda greets us at the door as we enter. She mentioned the store is offering a special buy one get one 50% off, ( on some item can't recall ) All the staff member seem super happy working here. I observe their pleasant greetings and friendly demeanor with each customers. Brenda also helped me with my purchase at the register . She follow through with my requests for a gift receipts . She made sure I was aware she placed each receipts in its correct bag. read more

Super bummed this store is closing!!! The customer service is great even though it's a madhouse at how busy and packed it was. Bummed they didn't have any storm troopers in the big toy. But for getting star wars toys for 40% off, I'm still happy!!! Very little left, only what's out. Wouldn't be surprised them being done by Friday the 24th. read more

Disney Store - 40% off!! - Toy Stores Near Me - Ontario, California

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Overheard the cashier talking about me over the radio. I was going over my lunch break to see if they had any new pins or clearance items I could wear at the parks...they have to understand one of their demographics is Disney adults right? It was hurtful to be treated that way and not a positive experience you'd expect from Disney. read more

Oh my Disney! Like many Disney Stores, they can be a really hot mess. Kids running around and their parents allowing for them to pick up merchandise and placing them on another display. So yes, there is a little bit of a mess at this store. But the one thing I liked about the last visit, is that one of the Cast Members was talking to a little boy and found out the family was shopping for his birthday! She asked if he was shy and OK with getting attention. He shyly was OK with it and she stepped away for a moment. She came back and lead him and his father to the middle of the store and made a robust announcement that it was a special day for one of the guests. She had the entire store wish the little boy an happy birthday with a round of applause! Good job to that Cast Member taking the same customer service model they have at the parks and resorts into the store! That's what Disney is all about, the experience! No mater if it's in one of their parks and resorts, or their stores in a mall. read more

Ok, Kat really knows how to give shoppers a Disney smile! As we were debating to buy the last Toy Story Rex, someone grabbed it right before us. There was only one option left and that was the store display high in the rafters out of the box. Kat sent an employee out with a ladder and made our day! To make matters even better, she gave us 10% off! We'll continue to support the Disney Store at Ontario Mills! read more

Disney Store - My Grandson Gio, biggest Toy Story fan EVER! - Toy Stores Near Me - Ontario, California

For some reason... this Disney store seems to be cheaper than other stores in my area. It is often cluttered and very crowded (probably because it's cheaper). I like going to this store because you can get some really good deals here. If you don''t mind the crowd or the clutter and you are willing to hunt for things... this is the store to hit! read more

The staff does not attempt to control the lines at check out so people just walked in front of others... the staff is not very polite and if they bring something from the back they wont let you look at it ... mine is chipped, if I wasn't allowed to look at it the least they could have done is look for me! I called and the reply was bring it back to the store for a full refund, this item was not on sale, and the store is about 45 mins away! This is not a happy solution for this! There is no more so it won't be replaced! Terrible customer service!!! This was with only 14 people allowed in the store... I can only imagine if the store was full! Bad management! read more

I love this store; I always bring the grandkids and buy them something whenever they visit. They always have a sale going on and you can definitely find cheap clearance items if you look for them. The line gets a bit long because of COVID restrictions but I'd rather wait in line than go into a packed store where everyone pushes you around like it was before Covid. I hope they keep the limited quantities of people inside the store even after the pandemic. read more

Be forewarned that this is an outlet store. When I inquired about Disney encanto merchandise for my daughter, I was told that this store would not receive any for a year because it's an outlet. Most of the dresses were limited in sizes and so were the accessories. Unfortunately that was not stated on the website. read more

So... I'm a pin trader. I love Disney but pretty much any hobby that has to do with Disney is expensive as most of you know. I continue to shop here simple because the pins are affordable but tbh, it's not as fun of an experience as literally any other Disney store I've been in. The staff are kinda rude. And I've noticed a few times that they tend to follow you around the store. It's obvious and they're bad at it. I've never stolen a thing in my life but on two occasions now, a member of the staff has followed me closely the entire time I was looking around. Really puts a damper on things. read more

Hands down the only reason I come to the Ontario Mills outlets. They have the BEST inventory of Disney Park merchandise especially on clearance. I've found coffee cups, crocs, shirts, ears, etc. from the park on clearance here. Plus they have amazing customer service even with kids running around everywhere and tons of people trying to move through the store. Do not be mistaken though, not everything in the store is on sale. This is a regular Disney store who typically has a good clearance section. Emphasize on section. Many of the toys/items you find throughout the store are regular priced or on sale slightly like any other Disney store in a mall. Also they no longer give backs, which is tricky when you're making large purchases. They charge about 1$ per each Disney reusable bag that you need if you chose to buy bags. The prices of the bags vary by size honestly but the basic blue bags are the cheapest. You can be festive though and pay a few extra dollars like me on the holiday bags. I have so many blue bags I always tell myself I will remember one day to bring bags! read more

Great customer service and better deals here then anywhere else. Since it's an outlet they have a bit older characters but they still have the famous Mickey and mini in store which is great. They also have plush dolls, bag packs, sippy cups and towels. They make you feel like your in Disneyland and the line does go fast. read more

This is my favorite Disney store - PRE-REMODEL. Before the remodel, items seemed to be more deeply discounted. Since they closed and reopened with the new look, it seems as though the prices are the same as the regular priced Disney stores at other malls. I love Disney everything, and this was my favorite location because of the great deals I found here in the past ($1-2 kid t-shirts). I don't have any complaints about the staff however, as they are usually courteous. I do wish these stores would accept annual passholder discounts though, but I know that is not up to the employees. read more

The workers here were very rude specially this one lady , me and my girlfriend were looking around we still had 10 mins before the store closed and she came up every minute to tell us they were closing they were making us rush and we were thinking it was 8 pm which they close at 8 but it wasn't we still had 10 mins and they closed early also it wasn't 8 yet they were still 5 mins left and they close the store that wasn't fair for the customers for us read more

Disney Store - Toy Stores Near Me - Ontario, California

Olivia, is the best!! Going above & beyond for the customers !! She saw I was unhappy when I couldn't return my merchandise from Disney & went above & beyond to accommodate me !! Thank you aswell Katie & Brenda for helping the situation !! Good management team !! I aswell am in management && I would have handled the situation same way !! 5 stars !! forever will be my store to go too!! read more

Wish I could rate with negative stars to match my negative experience! You walk in and follow you around like you stole something they are too busy talking to each other rather than helping customers ugh - no thank you! read more