I ordered shoes online I came here to get a different size. Had my receipt and everything and they would not do an exchange because they didn't have the exact same shoes. The manager was not willing to honor a comparable shoe. No other stores handed in stock either. Definitely will not order from vans again. read more

Environment was good. Service was good. Pretty cool place here to chill and hang out nice read more

Vans Outlet - Shoe Stores Near Me - Ontario, California

Got good deals on shoes this weekend! 70% off on shoes and many other selected merchandise!!! Well hubby has been shopping ! I was looking for a design I like would tickle my fancy but to no avail !! Not my day ! Sales people are very helpful from the sales floor to the checkout registers! Floor salespersons making sure shoe boxes are neatly stacked in every aisle! Make sure apply for Vans family rewards ... today from all the purchases hubby made since Saturday the points ran up to 1300 + points which will give a reward of $10 to redeem !! read more

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Very warm reception and helpful accommodating staff. Can't resist deals buy one and get second item at 70)% off. Got eight pairs of shoes and a pair of hats for a very good bargain price. Offer ends tomorrow. Good selection of items. Crowd a little lighter today. Yesterday was really packed. Staff (Jeff) very helpful and even helped us navigate thru apps to redeem my points. Promo offer of points rewards at 10 points for every dollar. Also 15% discount of initial entire purchase after signing up with "vans family" offer. Enticing discounts not easy to ignore. read more

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Came in here for one beanie, left with two hats and two shoes lol. The sales here are amazing, it's hard not to get something you just "might" need. The sales reps here have great customer care! Very inviting and great selections! Will be back, thank yall! read more

Vans Outlet - Sales - Shoe Stores Near Me - Ontario, California

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Worst customer service EVER. I ordered a shoe from they're side, an employee said it would be at my home in about 3-5 days on feb 14 Sat, and they told me that customers usually don't have problems with shipping. Which was a lie. If you ever decide to buy a shoe from there store don't let them buy it from there side (online) just buy it in person or from another store. And I kept calling them about my shoe and they kept postponing the order. It's now march 4, and they told me that they returned the shoe back to the store and they would return my money, SERIOUSLY!? Wasting my damn time. Honestly anyone that ever experienced should get a free shoe from vans. Time is Money. read more

this location was surprisingly organized especially compared to all the other stores at the mall! employees were so helpful and even opened another register when a line started to form. amazing job everyone! such a great bunch of people working here. read more

Walked in to get my son a pair of white shoes. We were greeted at the door and then a sales rep came to help us from start to finish. Helped us try on several different kinds and even measured my son's foot for exact size. We were in and out within 20 mins. But one, get one half off sale make it even better. Wifey got a pair of shoes too. read more

The service was wonderful. Emily was great. She called the Victoria Gardens store for us. She was really knowledgeable on Vans Shoes. The selection was huge. So many to choose from. You can't leave there empty handed. The value is great and they have specials. You just can't go wrong coming to this store. The line went very fast as well. read more

Vans Outlet - Shirts - Shoe Stores Near Me - Ontario, California

There's always deals and sales here, that's the advantage of shopping at an outlet. Plenty of shoes, clothes, and other merchandise to choose from. The girls working there were very friendly and helpful. read more

BUYER BEWARE! This place is cute, well furnished and has some great deals. Here's the problem.... the sales and price rules they have are very confusing and a little misleading. They have signs that say Buy ANY shoe and get a second shoe half off is in big words. In fine print, it says * only selected styles. There is no specific pricing or markings on the shoes to tell me which qualify for the special sale. It was even hard to find a simple price. After I waited in a long line for a awhile, and afterwards the cashier said," oh these don't qualify for the sale." So I had to pay full price. There is no specific section for the shoes that qualify for the half off shoes. The shoes I bought were directly behind the 50% off sign but didn't qualify. It's very misleading.... perhaps on purpose? Why wouldn't they make it easy to differentiate and simply separate the ones on sale n not. read more

Vans Outlet - BUYER BEWARE! Shoes in this aisle behind sign don't qualify for 50% off. - Shoe Stores Near Me - Ontario, California

Have been going here for a couple days just because I second guess shoes and then want to buy them later. First couple of times it was a breeze. A lot more people start showing up more around 11:30am to 12pm So its best to get there and line up before they even open So other times I bought four shoes no sale shoes. Lady at front told me if I knew I was buying regular priced and I said yes. Bought those and left I believe it was 12/11/20 when I got two regular shoes plus two sale shoes from the wall(open boxes) Buy any (regular)shoe get any SALE SHOE 50% off The sale shoes i got were brown leather high tops regular price is $90. Sale price was 59.99 which I might add the sticker was on the shoe not the box I got two of them but the second one I didn't check for the sticker. I wanted to hurry because the line to pay was getting big Went to the counter and the cashiers name is Sommer She looked at the sale shoes and said their not part of the sale shoes, that their regular I was surprised but I'm all, okay. I assumed she knew what she was doing But I was wrong It kept bugging me when I went home and I inspected the shoes. They looked like they were refurbished You can see the glue on the bottom of the shoe where it connects with the gum bottom. Looked like someone buffed the leather so you don't see scuff marks or the old leather Went back and Matthew helped me. And he completely understood what was going on and said I should have never been charged full price for the sale shoes. Plus the fact that the shoe looked defective He returned and I paid again for the price its supposed to be I got back $90 Please inspect the sale shoes like you should inspect your car after its been fixed. Sommer doesn't know what the hell she's doing so beware of her. She might be charging extra on people or doing it on purpose read more

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Exceptional! The staff at this store deserves five stars. Chasity took my phone call and helped find the exact pair of shoes in the size and color I wanted and when I went to the store the shoes were waiting up front for me... Christian, Cheyna Samantha were all friendly and willing to help me find another pair of shoes while I browsed around .. and Andrea brought out some shoes from the back that I really liked and I bought those too. Thanks to everyone for being so nice read more

I decided to check out this location because it is the outlet store for Vans. I was l looking for a specific retro pair of vans for my son, which they had but unfortunately they did not have the size I needed. The staff was so friendly and helpful. I wish I could remember his name but I'm awful when it comes to names. He went above and beyond in trying to find what I needed. The store is clean and well organized and really carry a good selection of current and retro styles. read more

Vans Outlet - Shoe Stores Near Me - Ontario, California

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Wish I could give it 5 stars! Store was really organized and most of the staff was very helful! There was one gal we asked to check for a specific size for us and she told us what was out was it.. so we asked somebody else and they went to the back and got us the shoe size we needed. (: Definitely recommend this place! I guess every place has it's few bad apples haha. read more

Went in today, was helped by Julie, grabbed some shirts and 2 pairs of shoes (an employee informed us that the shoes were buy one get one half off, she NEVER specified) so she informs us that our shoes don't qualify for the sale. My sister tells her that they didn't specify and she goes back and fourth with us (so rude, joining my moms and I convo without us even talking to her). So I'm like okay, enough, please get your manager, I'm done dealing with you. Ruben comes up, ohmygoodness. Even worst, he's like which girl was it, if she says yea then we'll do it, if not I can't do anything for you. I was like lol wow, forget it. I asked for his name of course and he's like yea, I'm the assistant. I'm like no wonder. They were both super rude and made us feel like it was our fault and we were lying. They need to do better. read more

They hire a bunch of sloths. Work extremely slow. Some standing there clueless while there are tons of people standing in line waiting to get checked out. Decent selection. Pay attention to the sale signs closely. read more

so I went to Vans the other day and had the greatest time. I was helped by Ruben who did such an amazing job helping me choose some shoes. he suggested a second opinion so we asked Rachel and they just had me enjoying myself at the store...and im not a shopper. lol They explained the sales going on and helped me get a great deal. p.s i shop there all the time and have never had a bad experience. the staff is so helpful and never see them behave in a bad manner. People rating low must be wanting attention soo sad. read more

Very annoyed! I decided to buy vans from Journeys across the way. We walked into the Vans store today to purchase 2 pairs of vans. I didn't expect a deal but they advertise buy one get 50% off sale items. I ask where would we find the sale items. The associate points us to the back wall and says these ones here with the orange stickers. We spend a few moments looking for shoes and find 2 pairs. Well come to find out, they weren't on sale. They were just on th back wall because they were not in the original box but that doesn't mean they would put them on sale. While I understand this isn't frustrating for some; for me it is! Why would you mix sale items and regular items? Only one reason. To trick your customer into purchasing something they think is on sale and then get to the register and find out it's not! I decided I'd rather buy full price then to buy from a company that is deceitful! read more

Great place, they have some of the best employees and they always go the extra mile and I love my vans and everyone that work there always have good vibes. Would recommend this place even if you don't like vans, at least check out there stuff you be surprised on what you found there. read more

I bought a shirt that was tagged at 12.95. When I went to pay the girl told me it was marked up to 14.95. Luckily I really liked the shirt and got it anyway but still making me pay 2 extra dollars when the shirt was original 2 dollars less is ridiculous. Whatever their policy is. I didn't make a big deal over it because I was in a rush and there was a long line. Still pretty annoying though. I'll still come to shop here but next time if I have the same issue I'm definitely going to say something. read more

Great deals My kids love the buy one get one half off offer My daughter loves to go through all the clearance racks She always finds great items at a great price Staff is so helpful too read more

I was so happy with the deals I got today! When I walked in, an employee named Justice talked to me about sales shoes and asked if I needed help. I shopped around and found some cool shoes on the sales rack, checkered Brown in my size. Justice then complimented me on them, and told me about a deal the store was having! He told me that the sale shoes I have are half off if I get another pair. He convinced me to get another, and showed me all of the good sales racks! Overall, I got two pairs of nice slip on vans for only $60. Thank you to Justice, and this outlet store! I will recommend this store to everyone! read more

Vans Outlet - Shoe Stores Near Me - Ontario, California

I usually don't write any reviews but had the most amazing experience at Vans. I walked into the store looking for a specific shoe that my daughter wanted. I was greeted by and employee named Rachel and She asked if I need help I replied no thank you . I then proceeded to find the shoes( which I taught would be easy well it wasn't ) so I ended up asked for help. I asked one of the male employee for help finding the shoe I was looking for, I showed him the picture of them on my phone he asked me what size I needed and he went to go get it for me. Well I ended up getting a pair for myself too. I asked for his name and he said his name was Alexis. Overall best service for sure I will be going back read more

Loved this place! Staff was very knowledgeable & friendly . Eager to help my family find everything. Cashier explained all the deals & perks they offered. I'd go back to this Vans read more

It was first time ever being at this Vans location. I went to help my cousin shop for his back to school shoes. I would say I am upset with what happened when it came to me paying. The cashier that helped me was nice. I asked her out of curiosity if they do student discount (since I tend to ask other places because many places do) and she asked the manager and I would say the look the manager gave me was rude. She shook her and and looked at me with a confused face but in a rude way at the same time. I wasn't upset they don't do student discounts but I would have to say it wasn't the best way to look at a customer who was curious to know. read more

I come here often due to the fact that my kids will only wear Vans shoes. Every time we go we are provided with excellent customer service. There is always an employee that offers to help and gives you there name in case you need anything. Yesterday I returned a pair of defective shoes and the lady that came up and helped me made it go smoothly no questions asked. Because of things like this and the fact they back their product ,and most of all the employees are very helpful and are there to check sizes and so on, we will continue doing business here. We come at least once a month if not more. Thank you Vans employees for the great service you provide. read more

I know this is an outlet but I don't like the whole "Payless" setup they have in there. One Asian lady that was folding clothes was completely rude as well which is unlikely at vans, and was a disappointment to see. Oh and did I mention it was a Friday night and they only had one person at the cash register when there was a long line? read more

Vans outlet for the win!!!This place gets crazy busy on the weekend. Stop during the week if you can. read more

Vans Outlet - Shoe Stores Near Me - Ontario, California

The lines are HORRIBLE. But.... The deals are worth the wait! They had so many awesome deals to get more bang for your buck. Lots of buy one get one free or buy one get one half off. The also had vans T-shirts for $10. Let's take a moment to appreciate that. Official. Vans. T-shirts. For. 10. Bucks. Say what?! Sweet!!!! Some of their shoes were buy one get one half off. They had a decent selection of stuff. Shoes, hats/beanies, shits, jackets, pants, socks etc. I was a little bummed because I found some really cute hot pink vans and I fell in love with them! But they didn't have my size. Only had that one paid left. Sad day. But I found a cute vans sweatshirt grey with purple writing so that gave me warm fuzzy feelings and I left a happy camper. My man got two of the vans shirts (which are so cool looking) and he got a pair of pants. The pants were a good deal, they were anywhere between $20-40. Which is a steal for vans gear. So overall super happy with this outlet store. I'm sure we will be back! read more

Vans Outlet - What a deal - Shoe Stores Near Me - Ontario, California

Vans Vans Vans galore! Came here to look for a pair of shoes, but walked out with two pairs of shoes (haha). They had a deal where you buy one pair at regular price and get 1/2 off of a discounted pair. Too bad neither of the two I bought were part of the discounted deal so I ended up paying full price for both. Boooo! Customer service was ok. The store was extremely crowded, which made it frustrating to shop because of people bumping and pushing to get through the aisles. It was so annoying! Other than the crowd of people swarming through the store, there are tons of cool shoes, clothes, socks, backpacks, etc.. to shop for. I'm giving it a three star because I can't stand how crowded it was in the store, and that the price for everything is pretty pricey. Plus the deals that they offer don't pertain to the cool stuff. read more

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For the store being insanely busy Eliseo was extremely helpful and did a great job helping my daughter find shoes. We really appreciate that he took the time to stock check and find us the shoes in the size she needed. read more

Wow! Never have I seen a shoe store this unorganized. The place was messy. Boxes were everywhere. Almost tripped twice walking through the isles. I wanted to leave but my sister was determined to buy vans. I wouldn't come back to this place. I'll wait until they clean it up and I can shop comfortably. This is a photo of how the floor looked! read more

Vans Outlet - This is an actual photo of how the store looked. - Shoe Stores Near Me - Ontario, California

Love this location and deals they offer. We choose their specials and get such great value each and every time.

It's a Vans outlet, so its loud and crazy. It's exactly what you would expect from a Vans store. Minus 1 star for only adding 3 more cashiers after the line was starting to get long and not planning ahead. read more

Don't ever really get this brand. The design is chaotic and tedious. The ridiculous thing is that they have a rule that they can only sell 3 item to one person. Came to buy things for my company and wasn't allowed. Don't get it and was never a fan but whatever read more

Initially, I was not happy coming into this Vans store. I had taken my little sister there for her 15th birthday to try on some new vans. She had requested a size 6 but the sales associate did not want to go look and said "we don't have it". However, another associate thankfully came to the rescue, Daniel, and went to go get her size (it was too small), so Daniel mentioned we could order the shoes + free shipping. On top of that, another pair of vans were free. Moreover, there was another customer who had pushed me and my sister while shopping. Daniel was aware of the situation and made us feel comfortable away from the rude customer. He apologized on the customer's behalf (which was not needed since it was not his fault). He said, "if anything like that ever happens in our store again you can let me or a manager know and we can help you out". He was very professional and an outstanding worker. Definitely will go again just because of how well this employee handled the entire situation. read more

Came here to do some Black Friday shopping. It was a little wild in there but nevertheless I found some great shoes at a great price. At checkout, Jericho helped us and he was the best! Really friendly and helpful despite the Black Friday madness. Awesome stuff! read more

So about 2/3 weeks ago I went into this store and I was buying a gift for someone and I saw there was a special buy1 get 1 half off. I asked Some guy a question about it and he explained it very well. His name was Justice I think? I'm not sure! I kept having to ask him to check sizes in the back because the stock in the front don't have what I needed. He literally went to the back like 4 times and never hesitated. I know I probly seemed like a complicated customer but he stay with his positive attitude! I love it! I was only gonna buy 1 pair of shoes but ended up buying 4. If I hadn't been helped by this cool dude, I probly woulda just got what I needed and left. Thank you Justice, hopefully that's his name! read more

Everything is always buy one get one 1/2 off. Decent selection, it is an outlet store. They need a bigger store though because this place gets packed. read more