My go to for my Amazon returns! The gentleman at the Amazon return area is always such a pleasure to deal with. He is always friendly with a smile and very courteous. I came in yesterday for a return, and ended up shopping for a few things my bff needed to save us some time. Found a few dog toys that weren't marked clearly and one of the workers honored the sale even though the toys I wanted wouldn't ring up as the sale price. They checked and realized they did not mark the sale sign specifically to what was on sale.. I appreciate the extra effort they did to give me the discount. Thank you. The store is very clean and organized. Signs are clear and easy to find what you're looking for.. after I ask where to find exactly what I need... lol Everyone here I have interacted with have been friendly and patient. Practically every person leads me to where I need instead of just pointing me to the right direction. I appreciate all the help. read more

I checked in today to process a quick return and Annette was a wonderful Cashier! Annette greeted me enthusiastically, communicated efficiently and thoroughly, and paid close attention to help the whole transaction process feel smooth and effortless. I love how smart and organized the Kohl's systems are to help look up my receipts in case I forgot to save them and return my Kohls Cash back to me so I can still invest it in a future purchase! Thank you to the whole Kohl's Team for making the shopping experience feel consistently fun, friendly, energizing, and enjoyable! read more

Can Kohls hire more employees and stop running the only 2 employees that work there at a time ragged I feel so bad because they try so hard and do their best but my goodness this store is way too big to have 1 cashier and 1 person on the floor. And I have NEVER seen a manager literally anywhere. Stop trying to make everything "DIY" -- checkout, pickups, etc. -- and start hiring more employees. Your prices are way too high to not be compensating your workers well. read more

Thursday 3/19 I was assisted by Julie. She was VERY helpful and kind. Thank you for providing great customer service.

Customer service. No compensation for a mistake on their end! It's always saying online they have things in stock but it's wrong. Genuine 1 star because back in September in the clothing are a girl helped me out when I needed the support. I hope they can improve their customer services. read more

I've been in this return line for way too long. If you're going to have a designated line for returns, then you need to have a dedicated person or persons to assist. On the bright side, the store is pretty stocked and have decent sales prices for some of their items. read more

Dash Multmaker Egg Bites and Flex Grill System The packaging makes these products appear larger than they are. Perfect for super small bites for a person at a time. Would take too long to make enough servings for a family breakfast at 6-8 minutes a serving for four mini size bites. The grilled is also smaller than packaging appears. read more

Ok guys so it was my 2nd day (IN A ROW) coming in here trying to complete my dam Amazon returns. Alright so it's like 952ish PM mind you and here my little self comes carrying a bag full of shit for Amazon returns and Kohls returns. I trek it all the way to the back and William comes to help me. So again it's late as hell and at this point...I get it they watching the clock and tapping toes "ret-ta-go" and get off. I'm up there talking bout..."hey my bad for all the returns but I like my returns to go as seamless as possible so I print the QR codes". Poor William! He hasn't rolled his eyes or given me an attitude. The nicest guy annnd my so called printed out QR codes was a hot mess, printing duplicates and wrong stores (my bad .. I'm getting old). STILL my bff William helped me happily and I didn't feel so nervous. As soon as we're done I hear, KOHLS IS NOW CLOSED! Gotdamit!!! Here I go up the front with more than a few returns and cashier with a JESUS name chain was so happy, patient, and not bothered at all. I'm all nervous and here I go with several returns not to mention differnt transactions so that also means differnt receipts . Nope ole "Jesus" was STILL nice. Nobody thought I was crazy or anything. And so guys here's the cherry on top.....as my grandson and I are trying to get out Catalina asked where I parked so she can watch us make it to the car. I meeeeaaannnn seriously! Thanks guys. Oh oh ... p.s. they are clearance section full, packed, off the chain!!! Like whoa! I need one of everything please. read more

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Poor phone support. Left me on hold for 5 minutes then call said "person you're trying to reach is not available goodbye. This is at 3pm on a Saturday read more

Kohl's - Department Stores Near Me - MIRA LOMA, California

Just came in to spend my khols cash and found a pair of jeans on clearance for 19.99 was more than i wanted to spend but was going to buy them anyway, get to the self checkout and they ring up 24.99 even though they had a marked tag for 19.99 the guy just came back and said he switched the sticker to 24.99, i walked out terrible customer service, wont be spending my money here anymore. read more

understating that it's Black Friday and the stores are extremely busy. I'm extremely dissatisfied and disappointed at the fact that we wasted an hour if not more waiting on items that were not even in stock. I believe Raquel was the cashier who helped us, she was also training another employee. But train to what exactly? to waste customers time. I purchased, a stroller, crib and mattress. yet the only thing they had was the matters.. keep in mind this was after the fact that she confirmed with me that they DID have the crib in stock and never once's mentioned that they were out of the strollers. This has always been my go to store, and now I'm not even sure I wish to waste my time or my money here anymore. Thank you Kohls employees for not only wasting my time, but also my hopes of getting something nice for my first child. read more

This Kohl's location is kinda hidden in plain sight for budget-friendly apparel and home goods. Their clearance section always has some amazing finds, you just have to be in the mood to do a little digging. Plus, their rewards program is great, giving you points for every purchase that you can redeem for discounts and coupons. I always say with these bigger department stores, you always want to find the one that is least visited because it has a lot of items, and I think this one is one of those gems. read more

Cheryl Nancy Jennifer awesome customer service helped me very Much thank you so much great store managers read more

I don't much shop at Kohl's, but use them for Amazon drop-off. They seem very clean, organized, and well-stocked. I do walk around and look for some great deals when they have their 70+% sales. The plaza host Tesla supercharges, Vons, UPS, Nails Salon, AAA, Home Depot, Kohl's, Target, Best Buy, Movie Theater, Several Restaurants, Banks, and loads of other things. Fantastic spot to spend an evening. Word of caution. Since its right off a major interstate freeway, and with so much to do, you may come across bad actors looking for trouble or up to no good. I highly recommend keeping an eye out for anything suspicious. read more

Slow and bad service from cashier William. He offered me a coupon and then he didn't use it, but the manager was nice enough to make a correction. read more

Clean store with variety of clothes for men and women I just wish they add more collection for boys

I used to love Kohls. I rarely shop there anymore. Their coupons used to be so great, now they don't apply to anything good. They closed the registers on one side of the store and only have one cashier . Also don't care for the Sephora that now takes up so much of the store. They won't be seeing me much anymore. Bye bye Kohls. read more

Lousy customer service on 17 March 2021 at 10:20 AM! We were in line at the cashier's and a customer purposely cut in front of us. The cashier allowed it. When I then spoke and said, "excuse me, but we were next" - we got sidelined by the cashier who ignored our concerns. I will never shop here again and I will make sure I share my shopping experience widely. What makes matters worse is that the floor manager saw what was happening and completely ignored the situation. The sad fact is, what would it have cost them to apologize for the situation and just admit that they were wrong. But no, just ignore it. Looking at the other reviews posted, this is not an isolated incident. Really sad and speaks volumes of the quality of their employees and the lack of fundamentals concerning customer service by their management. The snake rots from the head. read more

The low rating isn't for the item but if any issues in future I will update this review. No, it's for the slowest service ever here. They had 1 girl doing returns/online orders. I go because for me my order is walk in this little self pickup area and I'm wondering why my number spot isn't there turns out because it's more expensive they have it in the back, that's fine I'd be mad if someone saw my gift and stole it. So I wait in line and how it went 1 woman doing returns and having to be slow is ridiculous, then another woman comes behind the counter and ridiculous that 2 have to assist one woman with the issues she had, you don't need 2 helping 1 person with line growing, even one of the ladies sounded like she didn't want to do a job she applied for, then she walks behind to talk to a coworker had the lady not came back maybe she'd sit there lazily all day. So finally she sees the lines expanded and helps me and says it's in the area I was in I told her no and she asked name it's under and finally realizes why it's behind with them. I wouldn't waste standing in a line if it was there, seemed like she doubted me at first but finally I got my item I should've even when app asked after I finished saying got my order put a thumbs down but I figure give them this awful/honest rating so people know that come here and you may have the slowest workers who are acting like they rather be elsewhere and come off as they doubt you're right when I checked that area over and over beforehand. Get with the program! read more

i am (88) and need walking assiance at times. i puchased a pair of (mens) slippers. my walking abilities are limited. the store was located near (gerald ford & monterey im palm desert ca. i parked near the main front enterance because of my limited walking abilites. i asked a checkout clerk as to where i could find these sllippers that i wanted to purchase. sfe answered back that they were against the left side wall of the building. she pointed to the extreme left wall of the building. that is a long way from where i was standing. it took me several rest stops to get their . no benches or chairs to rest at any where. but i managed to find what i was looking for. now was for the long trip back to the cash register. on the way back i passed another set of doors that lead to the parking lot but no checkout stands. (why) ? so i contiued on to the only check out stands in front middle of the building. ithe gentleman who checked me out was very helpful an concerned about my welfare. his name is (william). he is a great asset to your store. thank him again for me. some of my suggestions for this your store are. 1, place chairs or benches for rest stops. the average at this location is (65) years of age. it is a retirement community. 2. place signs outside of the bulding (men's department) by the doors that lead to the men's department and vice versa. 3. do not make customers walk all the way to the back end of the to do a return. 4. invest in one rental battery scooter . it is for that one customer who reall needs one. i may be a bit old but i am still a customer of your store. jack v. uhern (palm desert ca.) 1/20/2024. about noon time. read more

Had to return something that ended up being a gift that someone already had. Violet at the returns department was amazing and made it so easy! Such a sweetheart and made the experience so great! read more

Was shopping in the men's section on 8/16 at approximately 5:30 pm. Was looking at a plaid jacket that was black and white. As I was interested in the item, I began inspecting the item when a person snatched it from me while I was holding the item. Initially I thought nothing of it until I realized it was the last item in that size and when I turned around I realized IT WAS A KOHLS WORKER , who was working the front 1st register on the west side of the store within the Men's section, that literally SNATCHED IT from me WHILE SHE WAS CLOCKED IN AND WORKING. It's not like I was dying to purchase the item but how rude can an individual be to do that, let alone WHILE WORKING??? When she returned back to her register I realized that she stored the item so she could later purchase it for herself. If you are management and reading this, AT LEAST tell your workers to shop either when they are off the clock or at a minimum while they are on their lunch break with nothing showing that you work at the establishment. Customer satisfaction died that day because of this very rude individual. read more

Went to the new Sephora to redeem my bday reward and Summer refused the gift unless I made a 25$ minimum purchase. I have all my products and currently don't need anything so I want going to buy soothing just for the bday reward. Did an online chat with Sephora which confirmed there is no minimum purchase required. Fitting rooms were filthy also. read more

One of the worst shopping experiences of my life.. not only is this store a sloppy mess. You can't find any help in their departments.. I found some Nike beach walkers marked $20.99 but at the register they were ringing up $35.00 so the cashier called Michael to assist.. he said the black ones were a different price.. well then it should be marked.. not with the 5 different colors.. so then they called Hector who did offer to sell them for $20.00 but by that time I was over it.. 20 min later with a crying kid.. they employees were nice.. but who ever is in charge of that place needs to clean and organize.. read more

Kohl's - No price on the black ones with all the other ones marked $21.99 but the black ones I guess were a surprise $35.99 at the register - Department Stores Near Me - MIRA LOMA, California

This store cost me 90 points on my fico score over a $3 statement due. Called to complain they said they would remove the late charge but didn't now it on my records. Will never shop there again . read more

Not comparable to most of the kohl's I've been to. I asked about how to order online at one of the kiosks and the girl said it's somewhere in the corner. I also asked another employee I wanted to look up an item online as the only one in the store was slightly ripped and she said it's on clearance and there are no others. Only reason I asked was because I saw the item just a few days prior to and it was not on clearance so I was certain there must be more online since it was just listed on clearance. I looked online when I got home and it was available IN EVERY SIZE. My last issue with this kohl's is that i was 3 dollars away from kohl's cash, I did not noticed until after I had checked out and the employee said I could not make any changes anymore. Unfortunately I shop at kohl's at lot and this is the closest one to me. I hope they take my review into consideration and make some changes Just to clarify these were issues that occurred a few weeks ago not today. read more

We came here to get my fiancé a few pairs of shorts. We found some for him to try on and he did so. The dressing room was a bit messy and unattended. I'm not sure if that's how Kohl's works, but just stating what I saw. The store itself seemed to be organized for the most part with random items misplaced throughout the store but I feel that's the norm nowadays for bigger stores. Prices for everything were very reasonable. I'd rather pay a bit more here for a little bit better quality rather than pay less at Target for cheaper quality. I noticed the RayBans and Oakley sunglasses are all 20% off right now too. The checkout lines were small and went by quickly. The cashier was friendly but pushed a little too much on the Kohl's credit. We shouldn't have to say "no thank you" 3 times before you stop. I completely understand you have to meet your quota, but you should get the hint after the first spark of us being uninterested. Kohl's will still be a better option for clothing compared to other local stores, because I forever believe you pay for the quality you receive. read more

Great organizational excellence at this location. I walked in and the store looked beautifully arranged and inviting. And there was quality communication guiding us with the new Covid-19 policies. read more

These people have a leader who gives terrible customer service. The manager in charge today Annette, was rude and completely snotty. She soke to us like we didn't know anything and wouldn't listen to a word we had to say. I don't recommend shopping or doing returns at this store, as the employees are not incentivized enough to care about their customers. Also, when I called to get her name the associate who answered the phone blatantly didn't answer my question. I asked the manager's name and she kept saying she would transfer me. I told her 3 times i didn't want to be transferred, I just wanted her name and 3 times she said she would transfer me. Literally the most annoying and inefficient employees I have ever come across. Get it together Kohl's! read more

My fiance and I both have credit cards with kohls, we shop here all the time for ourselves and family members. I received an email stating you can receive 5, 10, or 15 extrabucks with any purchase. I called this location after my kohls ran out of the slips. A girl in customer service said they had a few left in customer service and it was 1 slip PER CUSTOMER. When we arrived I went to customer service with a small purchase before shopping to insure the slips were still available and when I asked an African American girl if they had slips left she acted as if she were offended I was asking looking under her counter she said she "guessed she still had some" I told her I had just called and someone said they still had some, then a blonde Caucasian girl with glasses said I had spoken with her. She again said it was 1 per person, I then wanted to clarify by saying 1 per person and not 1 per HOUSEHOLD correct? They made it very clear it was 1 per person. So my fiance then made his own small purchase after me to receive his own slip. The blonde girl then told my fiance he could not be doing that and that she would let it go this time. Making him very uncomfortable to the point he just wanted to leave and not shop. As if he was doing something wrong. We are 2 different people with 2 incomes and 2 credit cards. So for them to treat us in such a manner after I clarified with them that it was 1 per person is unprofessional and insulting. The staff at customer service is young and rude and need to be retrained escpecially with kohls always having promotions and coupons. The staff should not make the customer feel uncomfortable during check out if they choose to take advantage of such promotions. read more

Horrible. I drove 40 mins to pick you some headphones apparently, the headphone were used. If I wanted a used product I'd purchase it from Best Buy at a lower cost. Definitely contacting Corp and BBB. read more

Kohl's - Dennis the prior owner of the headphones I purchased as a new product at full price. Best Buy offered open box products at a cheaper cost. - Department Stores Near Me - MIRA LOMA, California

This location really needs training on what customer service means. I stopped by this location (not my usual spot) to pick up an online item today. While in line at the customer service desk there were about 5 customers ahead of me and the gal at the desk had to call for help 2x till someone finally assisted. Meanwhile my 2 year old daughter was getting fussy and because of the wait my daughter had found a toy and i picked up a summer dress on a nearby rack. I finally got to the desk and was assisted.. I asked if I could purchase the two items i had picked up while in line.. I was told "No, because we are busy." I responded "it's only 2 items, do I really have to get back in line in front? I have a fussy 2 year old." She said. "Yes." That doesn't make sense.. would understand if I had a cart full.. but 2 items??? Ridiculous. I had to wait in a 2nd line up front and my transaction took less than a minute. Let's just say I won't be back again to this location. Simply said..that's not customer service. It's the little things that keeps a customer coming back and they missed the mark. read more

This place is grimey. It's always unorganized, and the floors are always sticky. I always have a hard time finding someone to help in the shoe department, and everything is never in the right spot. Super annoying. I've ordered quite a few items for pick up and my lipstick was old and looks like it was out of the garbage. No quality control or pride of work. It's sad. read more

This updated review was for the night of Black Friday around 11 pm. Kohl's is my go to store for getting my boys' clothes. This year I've had everything we needed too. Great service, the cashier was super helpful and patient. I got $45 kohl's cash with $150 we spent. Happy shopping! read more

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Kohls's Customers are the best! Read until the end!!!! Kohls's parking lot. I recently bought all this Almond Milk because I am going to start making my breakfast smoothies err day! When I just threw away my bullet. I had it for about 10 years worked great! Also, my blender is no Bueno. I figured I'll just buy the ninja. I had a 20% off code. No lines, customer service on point! Happy about my purchase. Get in my car, my car won't start. My battery was dead. Called AAA, they said they would be there in an hour. Okay, no problem. This super nice man. Walked up to my car said he would give me a jump. At 1st I declined because AAA was on their way. He goes into Kohls. I'm waiting AAA calls me and said I would have to wait another hour. The super nice Man was walking out. So I asked if he could please jump my car. No hesitation. He did. It's people like this man who makes this world a better place. All in All Kohls Customers are the best. A big Thank You, to this man with the White Truck from AZ! read more

Absolute terrible customer service from upper management. My elderly mother wanted to return a necklace she received for her birthday. The necklace was too tight on her neck, unfortunately. The manager told us we'd have to return the necklace at customer service. We asked if we could exchange it for something else so we could keep our $10 Kohl's cash. She said no, you'd have to get the same necklace, which wouldn't work for her considering it didn't fit. This manager was very unfriendly at our first encounter. We did what we were told and returned the necklace at the customer service desk. She found a ring her size and decided to purchase that instead. We had a few other jewelry items we were purchasing alongside the ring. Same manager helped us out at checkout. She asked me if I wanted to open a Kohls card, which is pretty standard to hear every time I'm checking out. I said no thank you but she proceeded to tell me that I won't be able to get other discounts without it and I'd need it for better discounts for Christmas. I made it clear I wasn't interested 4 separate times. I'm not sure why I feel like I'm being forced to open a kohls card, I'm not interested and I've stated that repeatedly. Now we're finalizing the transaction and I handed her the $10 kohls cash I received during my previous purchase (which was dated 10-30-22) the necklace I returned was on that same transaction from the day prior, which is when I received the Kohls cash. She told me we couldn't use it towards our transaction because we returned the other necklace. Very confusing, considering she was the one that told us to return it. We were very specific up front when we first spoke with her about being able to keep the discounted coupon. We decided to not purchase all of the items we planned to purchase. She was extremely rude, unprofessional and terrible at thoroughly communicating the return process. We should have been able to use the kohls cash, I purchased many items to receive that coupon. My entire family has been shopping at Kohl's for several years. We should have been treated better than this. I will no longer be spending anymore of my money here. read more

U guys are just horrible. Customer service is a flat ZERO. The employee was asked if Kohls sells work boots... "Dont know man, I don't think so" I said well, can you please find out? He gets on his phone, calls another guy and says "Some guy is looking for work boots" SOME GUY???!!! How about a customer, how about a guest, how about a local guy trying to spend his money in our store that drove 10 mins to get here, parked his car and walked around for 10 mins looking for a simple item. Ill continue to shop at amazon buddy where a computer does a better job then you! read more

Shout out to Cager for awesome service!!! Ordering online from the kiosk was super easy thanks to him!!

This Kohls is awful. We have been to this place before and it was not that bad. However the last visit was terrible. The people that work here do not value their customers and make sure you know it. All of then employees appear to be 20 or so and are more interested in Twitter and FB than actually working. I'll just go to Nordstrom next time. A little more expensive but at least they respect their customers. read more

Kohl's - Located at Hamner and Limonite in Eastvale, CA. - Department Stores Near Me - MIRA LOMA, California

I went to return an item I bought on kohl's.com was denied my return because they said it would effect their sales goal per day. And was told to call customer service , so after calling customer service they told me to go back to the store and the return must be accepted if returned with proper receipt and on protocol. The manager Monica proceeded to argue with the customer service rep saying she didn't have to accept the return and told me I had to drive 2 hours from my home to a kohl's outside of her district to make the return. I drove 2 counties and 50+ miles to do a return on a 200 dollar item that was charged with my kohl's credit card because manager MONICA couldn't let that hit her sales goal per day.... After this months payment I'll be canceling my kohl's card. Horrible experience and horrible management skills. I managed a multimillion dollar retail store just like kohl's for years NEVER would I turn a valid customer away for a return that was on protocol with proper receipts to help my own sales goal... read more