Juan in second floor. Excellent service. Thank you Juan This place is very well decorated Price are good Wide selection of sporting goods read more

I had a really frustrating experience at Bass Pro Shop today. I waited almost two hours at the ammo counter just to be helped. When it was finally my turn, the employee refused to even run the California ammo eligibility check on my driver's license. The reason? My license shows my city as "Rancho Cucamo" instead of spelling out "Rancho Cucamonga." This is a standard DMV abbreviation because the full city name is too long to fit on the license. Instead of simply running the check and letting the system decide, the employee said he didn't want to process it because the city wasn't spelled out fully. Waiting that long just to be turned away for something printed by the DMV was extremely frustrating. I understand stores have to follow California laws, but refusing to even try the check after a two-hour wait felt unprofessional and like a waste of a customer's time. Hopefully Bass Pro Shop improves training and customer service at the ammo counter so others don't have to deal with the same experience. read more

Bass pro shop is an outdoor store with huge product variety, but the experience can vary a lot. ATMOSPHERE its huge, 2 level with indoor water features, lodge style architecture that many visitors describe. its considered a fun place to walk around with kids or out of town guests with boats, outdoor themed decor that makes it feel more like an attraction than a typical retail store. PRODUCT SELECTION AND SERVICES Shoppers praise the wide range of gear for fishing, hunting, camping, clothing, footwear and boats. i heard this location offers free "outdoor skills workshops" and seasonal events for families, which is a highlight as a perk if you are new to fishing, hunting or hiking. FUN & GAMES theres a shooting game on the 2nd floor but its not free.. u need coins. ACCESSIBILITY the store has 2 levels, with both stairs and an elevator, so getting around is pretty easy and for anyone who prefers not to use the stairs. CUSTOMER SERVICE the feedback is mixed, some visitors mentioned friendly, knowledgeable staff in areas while others complain about long waits or difficulty getting help in busy sections. weekend and holiday visits can be very crowded, it can be overwhelming, specially when coming mainly to entertain kids or browse rather than make a quick purchase. RESTAURANT theres an Islamorada Fish Company resto next to or inside the store, which receives mixed reviews on food quality and service but its convenient if you wanna make an outing of your visit. OVERALL its a fun place to shop and browse for outdoor gear, specially if you like making a day at Victoria Gardens. read more

Omg. Why haven't we been here before all these years? Although it's very far from where I love but honestly worth the trip if you need to do outdoors shopping. They literally have everything for a great outdoors adventure. From clothing to hunting gear to fishing and camping... I can go on and on. The store is huge and beautiful. So much to look at. My son had a wonderful experience here with us and asked us to go back soon. We were in the area for work when we stopped but honestly I won't mind driving here just for this. We purchased some tshirts, shoes , camping gear and a few snacks. It's a must visit for everyone that loves adventurous activities ... so many choices. Prices are average to other stores. Some sale items as well. read more

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Awesome shop I've visited frequently over the years especially for Christmas shopping. Great treasures to explore. Weekend events and classes for kids. Fun games upstairs, fish tanks while you escalate to the second level. Fishing section is straight back. Archery and shoes are upstairs. Restrooms are right by the entrance to the right hand side. Mobilized wheelchairs are available for shoppers in need of assistance. Staff were welcoming, friendly and helpful. Always a fun stop when looking for some camping items. Restaurant also attached to store, check out registers and snack items are to the left of entrance. Lots of parking surrounding store. Military veteran and handicap parking right in front. read more

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First off, I gotta give credit where credit is due. Shout out to "GISELLE" working at the customer service area 3/25/2026. I had an issue with finding a rod, and she helped get what I needed . Before I went to " GISELLE" at customer service at the store , I was on the phone with an outfitter from the BPS customer service number and they couldn't help me. They tried but they just couldn't fulfill my needs. Customer service here is great , especially at the fishing area. Outfitters there are quite knowledgeable but on a busy day, they could be under staffed. Great place to shop, even better when they have a sale, kids love this place so bring them , and they will be entertained. Definitely will be back if I can't find what I'm looking for at the mom and pops tackle stores. read more

Stopped by this weekend to purchase some more range ammo since we were already in the area. We were first in line when we got to the ammo department. Over the course of the next 20 minutes, different Bass Pro employees approached and assisted EVERY customer (at least 3) behind us while we were completely ignored. Decided to cut our losses and left after that. Now, of course there's no way to know for certain why we of all customers were ostracized but the obvious pattern made it feel less like poor customer service and more like racial bias. This store has an average of 3.2/5 on Yelp for a reason. Search "ammo" or "gun" in the other reviews here and you'll see why you should avoid this place for your firearm needs. I can't speak on any other department aside from the ammo counter but this experience alone is enough for me to never step foot in another Bass Pro Shops. There are plenty of other local businesses you can support that will acknowledge your existence. Greeter at the store entrance was nice, though. read more

Horrible service stay away from this stores i was supposed to pick up a three thousand dollar shotgun.They told me stop by before we closed.I drove 2.5 hours you got to the store one hour before they were closing.They said sorry, f*** off, come back another day we dont have enough people to serve you. There are at least seven gun stores in my city.The only reason I come here so this place doesn't turn into a internet only store but im done read more

Bass Pro Shops - Guns & Ammo Near Me - Rancho Cucamonga, California

Everyone behind the gun counter is too incompetent to complete any action on their own they all constantly need to ask for help. They weren't able to answer any of my questions with certainty, this is by far the least experienced I have any seen any gun store employees and it's basically all of them. Waited for an hour standing with a broken leg while I watch four people help one customer not to mention there was only one other person in front of me in line and at least five workers behind the gun counter. Most of them are clueless to the process of purchasing a firearm so they need to constantly ask for help and they constantly hit problems they simply can't solve on their own. Compared to any other gun store I've shopped at the ability of these people to drag out an already long process directly cause by slow moving, lazy and incompetent employees is truly amazing. I will never buy anything here again the untrained incompetent people behind the counter make an already hard process pretty much impossible. Not only that but the frustration of seeing plenty of employees just walking around laughing and joking with each other while appearing to be doing absolutely nothing when there's no one in front of you in line and you've been waiting for an hour is ridiculous I will go to any other gun store in existence before I ever shop here again. read more

Bass Pro Shops - Guns & Ammo Near Me - Rancho Cucamonga, California

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Black Friday Sale. This place is very busy lots of decent sales through out the store. Unpacked up a few things that were on sale and a few things that weren't. The line to checkout went to the backlog the store by the fishing department. They had the majority of the registers open and the line went pretty fast. I can't complain I saved a few dollars and felt that it was well worth waiting in line for under 20 minutes. They have all your outdoor needs. read more

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Summer Spring Winter Fall! They have got it all! This wilderness themed shop has a wide array of hunting, fishing, camping, shooting and a bit of other stuff like outdoor recreational rides. I came in not knowing what to expect but came out with a boat load of stuff one can give out for Christmas presents or some kind of special occasion. Well at least in my case. Two floors of endless cool stuff and a nifty little elevator that was an open to see the mini waterfall as you go up. Plenty of staff everywhere and some of them are helpful and some seem to shy away from questions or at least that's what it seems to me. There's a restaurant next door if you're hungry from all the shopping. Plenty of parking but gets Hella crowded on the weekends. And that's my take on this outdoor shop, Peace out. read more

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The kids loved the place but my husband and I were in Disneyland for outdoor equipment!! The store decor was super entertaining for the kids and they weren't complaining about how long we took shopping around. read more

Bass Pro Shops - Aquarium - Guns & Ammo Near Me - Rancho Cucamonga, California

Never been to one, so walking in was overwhelming. So many things. Came here for fishing gear- my son got a pole for Christmas and needed help getting all is starter gear. Matthew was super helpful getting everything together and telling us some spots to try. With the service and selection, I felt the pricing was very competitive and reasonable. read more

Bass Pro Shops at Victoria Gardens is more than just a store for outdoor gear. I am not really an outdoor enthusiast, but I still enjoy walking around and checking out the animal displays and the massive aquarium. The whole place feels like part museum, part wilderness adventure, which makes it fun to explore even if you are not shopping for camping or fishing gear. The setting is unique, and the displays are detailed and impressive. It is also easy to access with plenty of parking nearby. Whether you are browsing for fun or just along for the ride, it is a cool spot to visit. read more

Bass Pro Shops - Guns & Ammo Near Me - Rancho Cucamonga, California

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So so, so disappointed bass pro shop is always my place to go to for my fishing gear. Fishing poles reels some of the bait all of my tackle needs.. got my husband's fishfinder from here in a few other essentials for the boat . The only thing is the line at that counter when purchasing a new rod or real as always await, they have got to get more people in, but the young man that assisted us was so energetic and just full of joy and you could tell he enjoyed his job, that was wonderful. We enjoyed our time with them. He and I went and looked for another ride for me to purchase, and we really went through rocks so kudos to bass pro shop for hiring some of those genuine gems read more

Bass Pro Shops - Where the weights should be in, they're out of everything if you're going saltwater fishing - Guns & Ammo Near Me - Rancho Cucamonga, California

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Love this place it's really neat to visit. I love the atmosphere. It's like you're in the woods, camping and relaxing. They have everything you need for outdoors living. They also have a great restaurant attached with great customer service. The food is excellent and they have gator bites. Prices are great and affordable. They have a great selection of food and camping all in one store read more

It is weird to say this but my previous experience with this store was poor. Long lines and slow service. This time was fast and efficient. It seemed like they had a system that worked smoothly. I will be back. read more

10/20/24 This is a wonderland & a happy place for people who enjoy the Great Outdoors! The search is on for Hubby's fins/flippers for swimming & we got lucky. They do have a few selections here. Hubby searched while wandered to the waterfall in the middle of this huge store. I pleasantly surprised to find live fish on their water features! As I mentioned, this store is huge, massive! There are ATVs, boats INSIDE, not just one but several on the showroom. For everything outdoor related, they have it with a great amount of selections. The staff are super friendly & helpful. The prices seem reasonable on their merchandise. I would love to return to browse some more. Highly recommend this place, it spectacular! Parking is free & plentiful. read more

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A giant store catered to the outdoors! Whether you are looking for some gear for activities like camping, fishing, hunting, shooting, boating, and more -- they have it all. There is even a fish company restaurant connected to it. You could easily spend an hour here browsing through all the aisles. read more

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Bass Pro Shop Is Horrible I've lived in California 21 years. I've purchased plenty of firearms over the years since living here. So I'm pretty familiar with the protocols on purchasing a firearm. I find a 1911 on their website that I really love. So I decide to make the purchase. I go to Rancho Cucamonga from my home in Northridge to complete the background check and take in the required docs. I dont have a real ID so I have to take in extra documents to prove I live in the State. (Why anyone who doesn't live in the State would choose to come buy a California Compliant firearm is beyond me). So I bring my LADWP bill and SoCal Gas Bill. They refuse to take it because the bills dont have my middle name on them. Who has their middle name on the utility bills?! I go out to the car and bring them my vehicle registration. Won't take it because it has my PO Box on there EVEN THOUGH my physical address is also on there. They tell me I need to go to the DMV and get the Real ID then change all my bills to have my middle name on there. Extra time and money. I drive an hour and a half and they want me to go to the DMV, come all the way back to Rancho and drive all the way back to Northridge then wait the 11 days (its 10 everywhere else) then go allllll the way back to Rancho to pick the firearm up. I had them refund my money right then and there. $1200 purchase that I'll take to a mom and pop dealer. Wasted my whole damn day. The most insane part of all of this is that they'd allow you to go downstairs and purchase a fishing license and take it back upstairs as adequate proof read more

My husband wanted to stop by to check out the fishing area, but I was more interested in how clean this location is!! We're glad this place is dog friendly, we were able to bring our poodle here and our poodle loved walking around for a stroll. This is a nice place to take your kids to so they can be entertained by the large fish aquarium, the ponds with live fish, anything outdoor supplies!! We call it the "outdoor store." We got helped by stephan, he was the most knowledgeable employee at the store, he was helpful, and super awesome to talk to. He got us out of there quickly while making good conversation. read more

Bass Pro Shops - We bought some cute merch. Hats were only $5.99 and a shirt was only $15.99 !! - Guns & Ammo Near Me - Rancho Cucamonga, California

My husband had the best time yesterday and so did my toddler and myself. It's pretty cool going into an elevator to see the water. We all got some hats and a shirt. Our favorite part was the video game upstairs where you can practice your shooting. A few of the stations were out of order and it ate our quarter but we had a great time aiming at targets and having it be interactive. read more

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One of the largest Bass Pro Shops I have ever seen!! They had a lot of sales going on and a lot of items on marked down. We spent most of our time in the (fishing) section. Unfortunately, the items we were looking for they did not have and this store was definitely understaffed. We did pick up some of the beef jerky that was on sale. There were a few other items that I wanted, but the price was not marked. Well, we go back again.....of course we will, unless I can find the item I need on Amazon! read more

Bass Pro Shops - Exterior entrance - Guns & Ammo Near Me - Rancho Cucamonga, California

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Chris from Optics was great. My husband was looking for a specific clip. Chris offered to help us before we could even ask. He offered to check the storeroom, and came back with what my husband needed, plus more. He walked us to his register to ring us up and explained the new CA paperwork. Great attitude and great service. read more

Bass Pro Shops phone/customer service is horrible. I select option 4 (customer service) or 0 (operator) and the phone just rings and rings with no answer. Or, after 3-4 rings, the phone abruptly disconnects for no reason. When I was finally got hold of someone, I asked to be transferred to the fishing department. No one ever answered and my call ended. ANSWER THE PHONES AND FIX YOUR PHONE SYSTEM! read more

The sales only apply if you have their credit card. Will not play the stupid games. Will not be back.

When I go to Bass Pro shops, I go there to shop around and look for cool things. I didn't go to Bass Pro shops to be haggled by travel companies that refuse the answer NO and bring the bad side out of me, ruining my bass Pro shop experience. Shame on them for allowing such pathetic marketing inside their store. If you are in Rancho Cucamonga Bass Pro shops and you see a stand set up inside stay away because they are rude people and will ruin your shopping experience. Absolutely shameful. Also, who's managing this store? Learn how to keep stock of all sizes on your shelves when it's only 11am on a Saturday. read more

This store never dissappoint. The staff always gives a friendly and knowledgeable service. They carry variety of low, moderate or high price and qualify for fishing equipments. The cleanliness inside the store is also amazing. I enjoy the fish tanks, the faux river, taxidermies animals displays, and the lodge architectural design. read more

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Everything we even tried the restaurant which was very delicious. I love your clothes and gift section.

Unfortunately, the ammo area takes forever The guys are old and slow. And they wanna talk and talk and talk even though there's a giant line. They need faster employees here. I get it you need to build a report with the Customer but still too much. read more

The wait time for firearms transactions are unbelievable. Even if it's busy, you would be lucky if there are 2 counters open. I expect bass pro be better than this. But no!!! They're worse than Turners. At least Turners have more than 1 counter open. Bass pro is a joke!!! They need to do a better job. Disappointed. read more

We and my family went into bass pro shop restaurant at rancho Cucamonga. Service was terrible. We made reservations for my son's B day. They even asked if we were celebrating anything. So when we arrived we reminded our server we have a Bday she said ok. Food was good, however our appetizers came after our meal arrived. SERIOUSLY. Then at end nothing, when I asked about Bday they said we don't do anything. THEN SAY THAT AT RESERVATIONS., or server could have. I'll take my money elsewhere in the future. read more

Yara was so helpful and went above and beyond helping locate and reserve the camping station my wife has been wanting. both her and Maria were kind and even made a point to take down my number and call me back once the item was located! high quality customer service, thank you both! read more

Great store. Helpful staff Did have a pair of shorts I had found at another store. The sales rep was great at helping out. Explaining why and how I could get the shorts read more

This place is humongous and has all kinds of wild animal statues which is pretty neat considering what they sell. The workers are helpful and willing to help when needed. At times there are some good deals. read more

Terrible customer service. I've been to this specific location a few times and the customer service has been awful every time. Especially their gun department. They told us to come pick up a gun which was payed for, so we drove three hours and came an hour before closing time and they said sorry we can't help come back another day and the manager couldn't do anything about it either. None of our friends or family will be coming here anymore. read more

Extremely upset... every time I go to the fishing department.. they are always OUT OF EVERYTHING..!!!!! Will not be back.. also everyone that works in that dept.. doesn't know shit...!!! read more

Came to Bass Pro 3 different times to purchase a firearm and all 3 times I was denied. 1st time because I showed up at 8:05 and they close at 9pm, they said it was too late 2nd time I showed up at 7:30pm and even tho they close until 9pm they said they had a lot of other people down and they weren't going to get to me 3rd time they said I couldn't use the paperwork I had although I've purchased other firearms at Turners with the same exact paperwork. Place is a joke, don't buy a firearm there. There was also a guy next to me complaining that it was his 2nd time there and he couldn't buy one either read more

I want to thank Paul at the Bass pro shop Rancho Cucamonga for arranging for me to have my sons Eagle Scout portraits taken there. It is such a a great community service!! Thank you so very much. Great customer service read more

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Wow, customer service is gone... Entered the store went to get $300 sunglasses. The guy could not communicate... Thankfully, we went upstairs and PK helped us with shoes. He was dead on give this man a raise he knows his job. had a great customer service the only good thing we found at Bass Pro shops. In addition to my husband's shoes that PK helped us with... we went over to optics to pay the guy in optics said no we only take high-end stuff here... $200 tennis shoes are high-end? Only come here if it's necessary it's almost worth a 3 Hour Dr. to Las Vegas to get good service read more