The service at this store was absolutely horrendous. We shopped there today, and despite the store not being particularly busy, getting anyone to help us in the shoe department was nearly impossible. Employees were walking around looking miserable and completely uninterested in helping customers. Even once we finally got someone's attention, it took forever just to have shoes brought out for us to try on. But the most ridiculous part was when we actually tried to make a purchase. The shoes we wanted were marked with a "CLEARANCE" tag, yet when we went to check out, there was no clearance price or discount applied. When I questioned it, I was told they apparently hadn't determined what the clearance discount was yet and could offer me 5% off. If you don't know what the clearance price is, perhaps don't put a clearance tag on the merchandise. Offering 5% off at that point was insulting. We walked out without purchasing anything and I'll never return. This is why online shopping is taking over. These stores do not offer any type of customer service. read more

Right off the 210fwy Campus exit. Great spot for some shopping eating and good times. Plenty of parking right in front inside is bright and spacious. All the sporting goods, accessories, uniforms and more. Staff are very welcoming and friendly, helpful, and informative. The shoe department is straight back from the entrance. Touchscreen pads are available to look up and request any shoe to try on. Great system for efficiency. read more

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Made a stop here before I went on my Colorado vacation.... Looking for new Teva's sandals... I didn't find any but I did find a lot of other things... read more

DICK'S Sporting Goods - Sports Wear Near Me - Upland, California

We went to Dick's Sporting Goods in Upland on Father's Day specifically because of a 20% off coupon that was emailed to us by Dick's and clearly stated it was valid 6/19-6/22. My husband coaches youth basketball for i9 Sports and was buying equipment for his team. At checkout, the cashier immediately said the coupon looked fake without even taking the time to look at it. The coupon literally linked back to Dick's Sporting Goods' website. When we asked if a manager could review it, we were told the manager wouldn't honor it either. After spending time shopping and filling our cart, we left feeling dismissed and frustrated. We've spent a lot of money at this location over the years, but this experience was disappointing enough that we don't plan to return. See image for coupon emailed to us directly by DSG! read more

DICK'S Sporting Goods - Cashier told us the coupon we wanted to use looked fake. Wouldn't honor. It literally links to their corporate website. - Sports Wear Near Me - Upland, California

If you want a bike, this location is amazing. Make sure you see Chris. He took utmost care to ensure that our bike was adjusted and fitted our son perfectly. We took home a mongoose BMX bike and so happy with the results after he took time to make sure that it was perfectly fitted for our son & patiently answered questions/made adjustments & removed pegs for us. He also assisted us to pick out a helmet. Hope that the bike grows with our kiddo for many years to come thank you! read more

DICK'S Sporting Goods - Mongoose - Sports Wear Near Me - Upland, California

Do you have a coupon for $20 off or anything off well guess what you can't use it on Hoka however it does not state that whatsoever on the coupon which is false advertisement. This place is a rip off shop somewhere else. That's very misleading and unfair to the customer. Customer service in the Hsu section was good. They were helpful. read more

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All of the team members were very young, but they were very helpful. A lot of them were college students. We visited the shoe department and the clothing section and did not have to wait long for assistance. read more

Terrible service. Called for availability on a yeti cooler also asked if they would price match from yeti website and they said yes. I ended up driving almost an hour for them to tell me that they can't price match from yeti. Won't ever come back here they have terrible customer service I ended up going to Bass Pro and they price matched the cooler I wanted. read more

This is the first time I've been to this store. My husband was pretty much dragging me in here to try on some sneakers I've been needing to purchase and have been avoiding it. Thankfully Alison was super beyond helpful and friendly!! I felt like we were in and out so quick I was so happy I went. I really hate being I stores and this was such a great shopping experience. I ended up choosing the men's Hokas. I had mentioned to Alison that I tend to like the men's shoes and I tried on both men's and women's Hokas and Brooks but the men's Hokas were the winners!! I'm thrilled my new shoes will arrive in a couple of days and I can break them in!! Was a painless experience other than the pain in our checkbook! Hahaha!! Very clean and organized store!! read more

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If I could give zero stars, I would. The customer service at this location was terrible, which explains why the store was almost empty. I drove 15 miles after being referred from another store where the staff was very helpful, but unfortunately, they did not have the item I needed. At this location, however, the employees were simply walking around or talking among themselves. When I finally got someone to assist me, he had no idea how to help and made no effort to find a solution. He just said, "We don't have it," or "I've never seen those here." At the other store, employees were at least scanning items and trying to help me find the right one. That level of effort was completely missing here. I would not recommend this location, and I will not be returning. read more

I had a great experience purchasing new running shoes. Joshua helped me in the shoe section, he was very helpful and patient with me. I wanted to try on three different shoes. He brought all three out to me at once, and gave me ample time to try them all on, as well as made himself available if I needed more help. Great experience. read more

Let me make it easy my kids and grandkids send me here to pick up there orders lol ... great service super fast I have no reason to be in here unless you're selling designer bags lmao ... the things you do for your kids read more

I bought a 120 pair of shoes as a gift for someone, they wanted a different pair. Upon returning with a receipt, they only offered 40 dollars. They claim their new return policy only allows 30 days or they only give the lowest sell rate, even with a receipt. Don't shop at this garbage store. This corporation is deliberately ripping off the public. read more

Nothing good or bad to write. Had to go and purchase umpire equipment for which they had in stock.

This was my first time in this store. I hadn't been in here since Chick's turned into Dick's actually. I came here yesterday with the intention of buying me a 2024 LA Dodgers World Championship hat. They did not have the one I wanted. That's OK. Naturally, I love sports stores. So I looked around. I am an avid LA Kings hockey fan, so I tried looking for Kings items. It was very limited here. But, since it was my daughter's birthday and we have two events we will be going to, they had two of the black Fanatics Kings jerseys and one was a men's medium. So I purchased this for her! This was not an item she was expecting. It was $135 plus tax. I didn't care about the price since it was for her 25th birthday! For a newer jersey it seemed like a good value. I only interacted with a register guy. He was cool and helpful at the front. I definitely will come back here periodically to check on more Kings hockey stuff!!! read more

DICK'S Sporting Goods - LA Kings hockey jersey I purchased for my daughter's 25th birthday !!! - Sports Wear Near Me - Upland, California

Service.. I walked in asking for help to get my grandson a baseball 'cup'. I had a photo..Aiden pointed to back Of store n said 'go there'. I had no idea. So an other employee DREW was there n helped me right away..get another job Aiden! read more

I went to the store today at around noon to return a gift that did not fit which was purchased from Dicks. Sadie she said her name was seemed to be put out when I asked for store credit. I told her it was a gift and she said she could not return without a receipt. I asked for store credit and her scanner was not working. I typed in the numbers on Dicks website to show her its sold at their store and asked if she could do the same. She stated they could not type in the numbers. I said it is not the customers fault your barcode is not working. She made no effort to assist me. She was very rude and unhelpful. She had a an attitude from start to finish. If you dont like your job, quit. I went to the warehouse down the parking lot and the gentleman there TYPED in the numbers and gave me the option of store credit. So clearly its not policy like she was implying its a unwant to do her job. Dicks employees at this location have been proven over and over to be the least helpful and most entitled in the past several months. If I shop at Dicks again it'll be at the warehouse not this store read more

Merchandise is good. Customer service is awful.dressing Rooms are filthy. They have plenty of sales personnel, but they're not doing anything. Couldn't Find anybody in the shoe department and then they were all chatting up in a corner about six of them doing nothing. The dressing room had all that stuff in it. She noticed when she let me in, but didn't do anything about it read more

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Sporting goods got me some shoes here at this location. Customer service was ok I felt if I was bothering them then he left didn't come back for awhile as I wanted a different color of shoe. I am giving them a 4 because they have a good stock. read more

I just left the store. There is a sign on the door that says everyone is welcome basically, but as a female customer I felt I was just ignored by the staff. Went to buy my husband a golf gift and no one was around to help, no one came and asked if so needed help, even though at one point a group of three workers were talking about the Super Bowl and did not even greet me or ask if I needed help. I see why the store is so dead and empty. Later I saw a man being helped in the golf department, after I was ignored. I will never come here again and will drive out to a further location. read more

Went in today to buy a baseball glove for my grandson and Bria was very helpful. She even went back to her stockroom to get me the glove I was inquiring about since it wasn't on the shelf out in the store. I got excellent customer service today so thank you Bria! read more

Came in to get some football equipment for my son. Had a hard time finding the right size for his pads. One of the employees, Abel was beyond helpful. He must've gone to the back storage room 8-10 swapping out sizes for us and getting things not on shelves. He definitely deserves a shout out. We walked out with our pads, chin guard and rib protectors. read more

We received a bike as a gift but unfortunately it was the wrong size. We attempted to return it and we were met with a very rude sales person. We asked to speak to a manager who did not help at all. No wonder this store only has 2 stars... customer service is absolutely horrible. He did not accept the return and instructed us to "follow up with corporate". The manager refused to give us his name other than Abel. I will never set foot in the store again... read more

Omg worst service by Chase . Not only did sweater not have a tag, he couldn't find it, he couldn't go to floor and look for it and he couldn't remember to give me my 10percent .... Just horrible read more

DICK'S Sporting Goods - Chase needs better customer service! Can't focus on the job! Or be helpful - Sports Wear Near Me - Upland, California

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Located in the Colonies Crossroads Plaza. My hubby found the Nike shirts that he's been hunting for the past few days. They were on sale at this store for &25 each so he ordered it online. Unfortunately he did a outside pickup. We had waited there 10 minutes after he checked in the app that he was there. Finally he just called the store to tell them that he's been waiting for 10 minutes. Whoever answered apologized and said the system wasn't working and didn't inform them that we had been waiting for them to bring out his merchandise. Hubby wasn't too upset. I told him he should've just walked inside to pick it up. Oh well. The employee who came out apologized again. Hubby said, No worries! read more

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Was looking on Google for Doc Marten sandals in my size and this store had them! I would've NEVER thought Dick's carries Doc Marten's but they do! They also carry Birkenstock sandals, who knew?! The inventory online matched exactly what they had in stock. I walked out with a new pair of unique doc sandals and had a great experience. I went to 4 other shoe stores before coming here, they all had the same style/type of Doc Marten sandals, but Dick's had a different pair that I didn't see anywhere else. read more

We had just purchased a basket ball for our son,and unfortunately lost it while loading our car. We immediately went back to the store, well within 15 minutes, to ask for a reprinted receipt to resolve the situation. Samantha at the counter refused, claiming she couldn't reprint it because she had already processed other transactions. I know this isn't true, as we had only just left. Her unwillingness to help left us disappointed and frustrated, especially since this was such a quick and easy request. In order for us to validate the insurance in our ball we needed the receipt . read more

Everything is great, the staff and the environment. Needed help and they went above and beyond to help me and I felt very fortunate to shop at this store, if I can give it 10 stars I would! read more

This is the worst store I have ever been in. Second time went in for shoes and walked out. They are the only one who has what I need. Sales young man was polite. Brought me 3 pair shoes and never came back. He was only person in shoes and a lot of people came in. I'm surprised corporate hasn't been in there to analyze low sales. If the manger is rude so are the employees. Guess I'll go online read more

The Dick's outlet that now occupies the old bed Bath, and beyond building and walking distance from the Dick's Upland store is not that cheap. A pair of used Nikes, obviously return, sold new for $129.00 and at the outlet were $89.00. The condition they were in I wouldn't pay over $40. In fact they were still there 2-weeks ago. Check out the photos they speak for themselves. read more

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Went in here to try on some running shoes. The person who helped me said he would come back when I said I needed help to see if the size I was wearing was a bit too big on me and he never came back. Walked by me multiple times with another coworker. I waited for five minutes and then I left. when I wanted to try on the Asics Novablast, he told me he didn't have the color I wanted but would get me a different color to try. He brought the Gel Nimbus instead. Horrible service by people who can't do anything right. read more

This was my first visit and it was Memorial Day around 11:45 am. The store was fairly empty and we wandered around. All of the shoes were expensive. We were interested in rowing machines but they only had two which is why I have four stars. read more

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We came in at 6:55 and they said i have 5 minutes all i needed were basketball socks, while i was looking a very rude young man yelled at me at 6:58 that they are closed and they need to leave. I didnt know that 6:58 was the time they closed because the sign says 7pm! Im very upset at how they were speaking to me and i get it they want to get out of there but i wasnt even able to get what i wanted because they were being hostile. read more

We had to make our way down the hill to this particular Dicks for a football helmet. Associate was very helpful and we got the helmet we needed. Clean and friendly environment. Associate was very knowledgeable of what we needed. Thanks!! Oh and the cashier was very nice and courteous! read more

So the workers on the floor were all great and extremely helpful as they always are, but when we made it to the register the young lady that was the cashier to help us was extremely rude and appear to not want to be working that day. I wish I could remember her name but I don't. As we are paying for our items my 9 year old son noticed a football scarf in the glass case behind the opposite register so we asked if she can open it and grab one for us so we can add it to our total. She closed out the items we had at the register then she walked to the glass case to grab the new item then told us to go back and stand in line because the line was long and for my 9 year old so see how rude she was he said dad I don't think she likes her job. The disappointment was bad. Here's a copy of my order number which I hope management will see this and look into helping this employee build Customer service. read more

DICK'S Sporting Goods - Sports Wear Near Me - Upland, California

Audrey was very rude and was not knowledgeable of the store products and procedure, her exact words were "I don't know" But she was very knowledgeable on joking with her co workers looking at tik tok videos Bit the usual service I received her before Hopefully you can retrain and work on her customer service read more

Horrible service. The staff doesn't care to help or try to assist you in any way. Cashier's seem to care more on what they're doing on the weekend than to assure the customers had a great visit and they found what was needed. read more

Employee took time to look for a particular baseball bat my son wanted it showed none in stock but he went to check and sure enough they had one. Thank you read more

A+++ in all departments. No complaints here. Store is clean, organized. Keep up the good work

Talking about customer service , the manager LEVI has the best customer service ever !