I went to this little cute store tonight before closing time. Kristin/ Kristen/ Kristie (I don't know her name exactly) was very sweet and helpful! I bought 2 pairs of Vans for my granddaughters and she was very helpful and patient with me. I loved the experience and this store. read more

I wasn't expecting to find a hiking shoe at Vans, but Chloe completely changed my mind. She was friendly, knowledgeable, and walked me through every detail of the MTE XC shoe from the breathable mesh to the grippy sole and smart lacing system that's easy to adjust even when wet. I took them to The Narrows in Utah, and they performed perfectly! Chloe made sure I left with exactly what I needed. Employees like her are rare she's a true gem. Highly recommend both the MTE XC shoe and Chloe! read more

Great selection, fast and friendly service. Austin and Miranda were super helpful. Always has been a very consistent location!

Thanks for wasting my time, what is with all these Rancho businesses lately who don't care about providing good service? Last night I was in the store looking at some complete skateboards, but I couldn't get in depth because it's going to be a present for my son's birthday and he was with me. Today I went back alone with the intention of buying a board, either a complete or building a custom out of parts in the case, but they told me they couldn't even let me touch one of the boards for loss prevention reasons. I'm a middle age, dude wearing Dad shoes. Give me a freaking break. I want to scrutinize on the completes what trucks they use, what wheels they used, what bearings they used so I need to be able to look at it up close, so I have to have some employee hold the board for me to look through the details? You were about to make easy money today, but instead, I'm headed to Pharmacy. read more

Favorite store. Tons of options, not too crowded, lots of parking. Always clean and organized. Staff is always helpful. Highly recommend this store, been here before and will return. read more

Vans - Outside - Shoe Stores Near Me - Rancho Cucamonga, California

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Vans store is off the hook! Great service, great products, and great prices. All my kids love Van's, and they are made to last. Definitely recommend this location. read more

Okay this review has been a long time coming! After leaving this store, I ALWAYS say I need to write a review. Well here it is! This is the friendliest store ever! They are always so helpful! Most recent visit was on Halloween! Instead of being grumpy like at other stores (employees not wanting to work on Halloween) they were so helpful, friendly and accommodating! Helping us find exactly what we were looking for and more! I've gone before with my 4 yr old and the patience was incredible! My 4 yr old is very picky and sassy! This store always has a variety of options and sizes! Very accommodating and soooo friendly! read more

It would be zero. I have a gift card and since I was at the rite aid next door. I went inside to see what they had available. After I told the guy (i didnt get his name but he was definitely feminine. Which isnt a bother.) But he was very rude after I said I was only looking he walk over to his co-workers and said I didn't have any money as a joke and they laughed. Which wasn't the case they just didn't have what I was looking for. This is store in Alta Loma, CA. On 19th street and Carnelian. December 28th Saturday 2024. I love Vans its pretty much all I wear. But I'll go to different store from now on. ​ read more

Google and their front door stated they opened at 10Am. Okay so I got here at 10:33 Am and the door was locked. Guess I'll take my business elsewhere. read more

Vans - Shoe Stores Near Me - Rancho Cucamonga, California

In the store today to do an exchange return. Usually go-to is Montclair but didn't want to deal with mall and I remembered this place and I'm so glad I did. Customer service here compared to Montclair night and day. Walked in and greeted immediately. Let them know I was here to do an exchange/return. They asked if I wanted them to hold my return for me while I looked. I said sure. The guy on the floor (didn't get his name) asked if I knew my size. Gave him my size he went to check for model I was looking at. They didn't have my size. But I asked for same model in different color (any color) so I can verify fit. He brought back 2 samples. no questions no attitude. I verified my fit then went back to the counter. Risa helped me there. I told her I wanted to return the pair I brought in that they were holding but that the store didn't have my size in what I wanted. She said she can see if they have my size online. I said it was fine, I can order online, unless they work commission, then she can check. She said they didn't work commission but that she's here to help regardless (wait what?!??). This is so uncommon these days, I took her up on her offer. She was very nice. Went through the whole transaction with me. And even printed a paper receipt for the online order on 8x11 regular paper to give me. Great customer service these days is hard to find. I will def be coming back to this vans store for my vans business. read more

I went in today to exchange shoes for my daughter. The ladies that help me are Chloe K and Crystal D were very helpful ,polite, and professional, they called few store to locate the shoes I was looking for and the store was busy a little but they took the time to help other customers and me great job ladies and thank you read more

Walked in here randomly, and needed help getting some custom vans online Alex was able to help me get the custom black shoes I was looking for . She even had a couple good suggestions for me which would make the shoe more comfortable She was able to order the shoe, take a payment and have it shipped to my house Was very friendly and had a great customer service I would definitely recommend this place for sure Good job, Alex read more

The store is clean, well organized and staffed with personable, courteous and polite employees. They have a large selection of styles, colors, sizes for children, women and men. From entering to exiting it was a pleasure and I got some good deals. read more

So we went school shopping for our little ones and the three employees were so awesome and very helpful. They also took the time to order us some shoes online. My husband was very very impressed with the customer service by them, I wish I could remember their names for management. So my husband stopped and bought them all gift cards for Baskin Robins as a little appreciation. read more

I took my son in on Friday to buy his first skateboard. He was spending his own money, and he wanted a cool board, but I didn't want him to go broke. We were very lucky that Adrian was in the store. I could tell he was about to get off for the day, but he took his time and helped my son to pick out the perfect parts. He then offered to build his board even though he had already made the sale, and he did such a good job. I have always shopped at this store because it's close to my house, and the employees are always nice, but Adrian was exceptional, and I really appreciate that there is someone in the store that is as knowledgeable as he is about what he is selling. My son loves his board, and we will be back in any time he needs parts. read more

The customer service is great every time I come to this store. The last two times I've been here, Eric G. has helped me find what I'm looking for. He's very friendly and attentive. This is a great store overall and I will continue shopping here. read more

Nice staff but be careful when buying kids shoes. They will try to talk you into buying sizes that are too small so you'll come back sooner. This has happened on two separate occasions. read more

Sky or Skye however she spells it...should learn vans return policy. I'm sure they have it printed somewhere in their break room. If not all she needs to do it go to the vans website and read it :) shout out to vans Victoria gardens for knowing the return policy and exchanging them no questions asked. read more

Love this vans store!! Super friendly staff! A big Thank you to Kris E for all your help!! Super friendly , attentive and really helped me find what I was looking for!!! - Cota fam. read more

Today I went in to do some Christmas shopping thinking it would be fast and easy. Quite the opposite. The first girl to help me, Alex, had the worst attitude one can have. She made me feel like I was disrupting her day or something... the next girl, Myra, same thing. She couldn't answer any of my questions and left me straggling. After 1 hour of shopping in this tiny store without any clear assistance from these 2 girls - I was finally helped by 2 awesome guys Eric and Michael. The girls made this the absolute worst shopping experience, but the boys thankfully saved the day. read more

Really not in love with this store anymore and ordering Vans online you could get a second that's slightly smaller so that wasn't good. Called today and spoke with a kid that sounded like he had a mouth full of marbles, really ridiculous that he's allowed to answer the phone but hey isn't that the times in which we live? No sale for Labor Day but I will get a free T-Shirt that I don't want and hey shoes are 10 dollars more each pair, with tax I'm saying $130 and something just said no. These are made in China and the quality sucks, my white pair tore around the shoe string hole. Not worth the money. But Amazon has minimalist canvas sneakers in my size, they come in wide and are 21 bucks cheaper a pair and I'm not looking for a parking space on a 106 degrees day, dealing with someone that doesn't really know what there doing. So saving 42 bucks sitting in A/C and not spending the money to drive! Win, win! Also the reviews on Amazon are very good not like the reviews for this store. Happy, happy day! read more

Convenient location & parking. Never waste my time going to the malls when I'm shopping for VANS. Helpful employees that don't bug while you're shopping. They have good sales too! Great selection on backpacks, sunglasses & men's wallets (but not a lot of women's purses/ wallets ) read more

I love this little Vans store in the Vons and Chase shopping center. This is my to go store when me and my daughter physically need to try on the shoes to make sure we get the right sizes. Today I came in looking for shoes for my daughter. The sales associate Lisa Marie greeted me as I walked in, she asked if there was anything specific I was looking for. I let her know the size and shoe style I needed and she grabbed from the back. While I was helping my daughter to try on the shoes, Lisa Marie started to make conversation about how kids outgrow sizes quick and I let her know that someone had gifted me some Vans for my child but unfortunately they didn't fit and I didn't have a receipt. She told me to go ahead and bring the shoes in and I could do an even exchange for bigger sizes. I was completely amazed at her costumer service because she offered me a solution and I was able to get two pairs of shoes for my daughter plus I even got a pair of shoes for myself! I was extremely happy because I was going for one item only and came out with 3. Thank you Lisa Marie for your help! You really made mine and my daughter's day! read more

Full selection of styles and sizes! The place is well layed out, and has a very pleasant look and vibe. The sales people are outstanding! Amanda helped me, and was ready to pull out anything I was interested in, and in multiple sizes! She did her job like a pro, and was really accommodating!! Props to Ethan and Brandon for checking on me when Amanda was pulling shoes for me! And, no, they are not on commission! Great place! I'd absolutely go back! read more

Van's is a great supporter of the world wide skate community. I want to do a special THANK YOU to Steve VanDoren for the support of the annual Skateboarder Hall of Fame that was held last Friday night in Anaheim and Todd from SkateLabs. Skaters rule the land and surfers rule our oceans. Blessings Dave in San Diego read more

Always good and attentive service. Wish we had some coupons once in a while. Still our favorite of all the vans stores!!!

So I just want people to know that if they are looking for a Van's shoe store, easy and convenient they need to check out this location.....Daniel was the best, he knows his Van's, he told me about the new lighter and more comfy fitting shoes, he also was super friendly and helped me with all my thoughts and questions. He made it to where I will go back and sooner than usual now that I know all about the newer makes.. Thank you for your great customer service... read more

Who doesn't like VANS....the selection was good and the staff greated right when I walked in. I was just looking its hard to make a decision because I just won't be happy unless I have 3 pairs. read more

Vans - Front entrance - Shoe Stores Near Me - Rancho Cucamonga, California

Employee Vick or Victor? was very unprofessional. He was goofing around while on the register. Not really engaging with the customers. I waited for like 5 minutes before I had to go to a different employee on a different register. read more

You guys are always so nice! You give the best customer service and are always willing to help. Best customer service every time. Even during the most stressful time for retail (holidays) you guys don't skip a beat. Thank you. Only Vans I shop at for years. Merry Christmas! read more

All staff was friendly helpful and attentive. Will definitely be going back. Every shoe I wanted was in stock. Just loved it.

I came here because Tilly's Upland was not able to get the Marvel Vans high tops I wanted on their website and my size was not in their store. The cashier at the front greeted me while also checking a customer out (I love this!) and he was able to tell me right away that they would have the women's size I needed, if not in store, then definitely online. The shoe attendant whose name I forget was very friendly and she got me my size quickly while also helping other people. Both employees were very personable and quick to serve. The male cashier (my receipt says "Victor") explained to me it had been hectic with taking time off and a shortage of employees, yet both employees whom I came into contact with excelled with smooth customer service. Thanks guys! I'll be back. read more

Horrible customer service. Went in 4 or 5 employees were chit chatting near the counter. After a few minutes they asked from across the room, if I needed any help, I said yes and asked if they had specific items, they just waved there hands saying "they're somewhere over there". Again as I looked and didn't find anything and looked lost, i asked if I can just get one of them to just help me out. I finally got a guy to help me. THERE ARE 4 OR 5 OF YOU, WHAT ARE YOU GETTING PAID TO DO. The place was empty, I was the only one in there. I text my husband while in there and told him, these people are horrible. He said every time he goes in there it's just as bad. read more

This Staff is amazing! their manager Jeneen is awesome she trained he staff very well! I will recommend coming here when you need anything Vans! read more

I've been to this location two times and both times with different staff members, have been great experiences. I have three kids and sometimes it can be a time consuming process just to buy shoes, but this location simplified both of my experiences. I will always choose to come to this location over the Victoria Gardens. They offer better customer service, and seem to hire better employees. read more

These guys are great! Service and friendly! Special Thanks to Justine for the blanket!

My neighborhood Vans store, it's clean and usually stocked well with the basics. You might have a hard time getting limited editions but that should be expected. Employees are always helpful and enthusiastic. Vans haven't changed much, still your basic canvas shoe that never goes out of style. read more

This vans is my favorite location to visit because it's not in a loud and crowded mall. the last time i was here an employee named "Manuel" helped me pick out the correct shoes in the correct size. He was friendly and patient and made sure i left with what i needed. overall i recommend this location over any other one. good location combined with happy and helpful employees seals the deal for me. read more

Thank you so much to Brandon /Brian ( I cannot remember his name) so much for helping me quickly & efficiently make the perfect Christmas purchase ! read more

I would like to point out that this user seems to be the common denominator in all her "negative" experiences. All her ratings on here are bad, AND all others who have reviewed this business seem to agree with me, the customer service here is AMAZING. Anyway, I shop at this particular location because of its outstanding customer service, especially the tall guy, i believe his name is Victor. The employees are always attentive and VERY helpful, perhaps she was having a bad day. Looking at all the other 5 star review of this location, it doesn't even make sense. Memo to the employees, keep up the great work you continuously do there. read more