Huge and massive now due to taking over Forever 21's previous spot! Looking around the store, there's lots of cute items that you want to try on.. but beware! The fitting room has strict rules and you must be aware of what you can't try on, and the max to try on is also 6 items. The staff didn't let me and my mom go in the same fitting room together because of policy, which was fine. She looked annoyed at us though when we both stepped out of each other's rooms to look at each other's fitting. Like geez.. we're trying these out to find a suitable fit for a family event and we're doing the best we can, lol. Anyways keep in mind that what you can't try on are also what you can't return due to final sale. Here's how the signs are worded: "ALL BODY SUITS, ACCESSORIES (HATS, COSMETICS, JEWELRY BELTS, LEGGINGS, PURSES, FOOTWEAR, LINGERIE) SALE & CLEARANCE ITEMS. NO EXCEPTIONS. ALL BASIC ITEMS. PARTY ITEMS." So sanitary-wise it's good, but at the same time make 100% sure you know it'll fit and look good on you! We actually had our checkout done by the manager and she didn't speak to us the whole time during our checkout process. No thank you or anything, and eventually after shopping and finding a different top elsewhere we had to exchange two items the same day we purchased them. After having lined up at the checkout counter, the staff thoroughly checks it before telling us we have to walk all the way to the back to meet the manager to do the exchange process. Manager was the same lady, and finally she spoke to us. Customer service definitely could be improved, especially since Q has a lot of rules to follow. read more

025/2026/Jan Grand opening in this location at Ontario Mills! A lot of good sale ! Trendy clothing ,shoes and accessories for the latest women's fashion! Offers variety of sizes from small to plus sizes 3X!!! Love this store !!! So many fashionable items in affordable prices!! read more

Q Outlet - Women's Clothing Near Me - Ontario, California

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I love fashion Q, but same products are scattered in different places. I was looking for WAX JEAN shorts. Some were hanging, some were on tables. Not a wide selection. I was looking for the cuffed shorts. Black only came in distressed (ripped). Mostly size S and M. No L. They also used to have XL, but couldn't find any. I probably came late to the game though cuz it's already hot and sunny weather. Fashion Q is the only store that carries WAX JEAN brand. I looked on Amazon and was going for $28, but Fashion Q is $13.99 read more

Came here for the plus size items felt like they had a pretty good selection of options. Was very excited to find that this is where Wax Jeans are sold as I had been getting them elsewhere for more expensive. Got 2 pairs of bootcuts that I love (wish they had more in that style) and 2 tops as a heavy boob girl I've been able to wear them bra less and they hold up great. Relatively inexpensive items and great basics. read more

SO happy to have this location in Ontario Mills. Q took over the previous Forever 21... so it's a MASSIVE store. Prices are always affordable and with so many rooms, there is so much to choose from - from comfy clothes to formal/put on the town outfits. Staff was extremely friendly and helped me find my correct sizes. Great Q location! read more

Q Outlet - Women's Clothing Near Me - Ontario, California

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visited this store for the first time and i was so excited, only to get followed around in the store by one specific employee. which is weird cuz i talked to the dressing room girl, was friendly and all that. they were trying to be soo lowkey about it, but it was more than obvious lol. cute clothes and chill cashier, but i'll probably shop from other locations. read more

Jessica was UHHMAAZZIINNNG!! She went out of her way to not only help us, but another group of customers. THANK YOU!

me and my friend went , and they were SO rude. they were indirectly discrimitory , and tried to scam us by adding extra items to our already expensive order. 0/10 would not recommend read more

Good store, but the Plus size section is smaller than what I would like. Staff were friendly, I didn't interact with anyone on the floor, they stayed to themselves read more

My daughter wanted to try on a shirt, and the old lady working there had the audacity to snatch it away from her and say she couldn't try it on. I demanded to know why, and she had the nerve to say it was against her policy. That makes absolutely no sense! You can't just dictate what people can and can't try on and then hide behind some ridiculous policy. The old lady there is completely out of line! This is America. read more

Has a large selection in plus size and regular. I was real excited and was about to drop a lot of money. But, there are no fitting rooms or mirrors anywhere. The return policy is store credit only. So, it is definitely a gamble. read more

I love this store! Cheap and nice skirts, dresses and shirts. My go to always for clothes I can easily make modest.

I went back to store after I realized my wallet was missing and guy manager said I don't know and walked away I was very disappointed as it was me and my 8 month old I was struggling a little didn't find the wallet and guy was very suspicious I lost it at the register for sure read more

ZERO stars, came here searching for decent office work attire & excited to have found a few cute decent outfits only to be extremely disappointed fitting rooms are not allowed to be used!! Returns may be made within 14 days of purchase exchange or store credit ONLY! First of all I like many others have a busy schedule therefore I can't be back within 14 days another thing I don't live near Ontario Mills & yes Chinese lady working here is extremely rude if you don't mine purchasing clothes without trying it on then go for it otherwise don't waste your time searching for clothes that looks nice on hangers but might not look nice on yourself. read more

If I can give you zero stars I would. They do not let you use the dressing room. what they have is a corner with a mirror and they expect you to try the clothes on over your clothes or remove your clothes in front of everybody. Those were her words, not mine, horrible customer service and lack of common sense read more

I liked this store... But it is a little different. They have a really large plus size section - however, their smaller plus size items are more like regular sizes. I wear a Medium or Large usually in shirts, and in this store the 1X and 2X shirts were fitting me, sometimes still clingy. The items on the regular side were almost like childrens sizes. Prices are decent, items are cute... Just dont be surprised if you have to go up a few sizes from your norm. It was extremely warm in this store, which made shopping a little uncomfortable. Staff was friendly and they have dressing rooms to try items on, which I suggest as the items run small, like I said and I believe there are no returns. read more

Q Outlet - Women's Clothing Near Me - Ontario, California

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Everytime I come , customers still aren't allowed to try on clothes. Personally they have some cute items but No way of knowing for sure if it'll fit. No returns.. just store credit. Its the reason why I always end up walking out annoyed and deciding not to purchase anything. I understand that everywhere is short staffed but there has to be a resolution to this so that customers can have a better experience and better quality of service. read more

If I could give them zero stars I would!! Horrible customer service! I simply asked if they had a fitting room I can try on (1st time here) and the worker said fitting rooms are closed in a rude tone. I had about 6 different dresses I narrowed it down to 3. But still was unsure if it would fit nicely. So I went back to the front and asked what their return policy was. Again with the same tone, she stated, you have 14 days to return but only store credit, no money will be returned. So obviously I didn't take the dresses. When I said that she pointed at a rack rolled her eyes and said put them here. This was my 1st and last time I will ever step foot in there. read more

owner is extremely rude and denies refunds or returns of any merchandise. this place should be boycotted - the fact that the owner is completely rude and refuses to allow you to try on the clothes and then claims the clothes is damaged when you try to return it (since you have to take it home to try it on) is absurd. people need to stop shopping here - nothing is cute about bad customer service and disrespectful lady who you all are just making rich. BOYCOTT THIS STORE read more

Q Outlet - THIS WOMAN IS RUDE AND DISRESPECTFUL BASIALLY STEALING MONEY FROM CONSUMERS - - Women's Clothing Near Me - Ontario, California

The Q Outlet has been at the Ontario Mills Mall for a couple years. They closed down for a couple months in 2015 for remodeling and I was heartbroken. (I did not realize it was just remodeling, I thought they were gone for good). The Q outlet is a very large store with a vast sea of clothing and accessories to swim through. The quality of clothing here is usually pretty good and the prices are very reasonable. Today I bought 2 dresses, 1 zip up hoodie, 1 fancy sweater, and 3 nice shirts. 7 items totaling $114 with tax. I think that is a good deal. The reason I give this outlet 5 stars is because of their huge selection of plus sized clothing (no pun intended). I range from size 10-14 and I am 5'11". I usually cannot shop for clothing at most clothing stores in the mall, or if I can, I am limited to a small plus size rack with no variety. When I walk into this store I can hear church music and "Hallelujah" playing in my head...... I know that sounds crazy but if you are not curvy, big, or tall, you do not know the struggle. Another Yelper noted terrible customer service. I personally have never had a bad experience here and have been here approximately 6 times over a 2 year span. Their return policy's just flat out suck and are worded confusingly, so try everything on and don't expect to be able to take anything back. The deals are so good if it doesn't fit, donate to a friend in need of some style. read more

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I won't buy anything here. The fact that they don't allow you to try anything on, and then won't allow you to return except for store credit is ridiculous. How are you supposed to know if it fits? And then by the time you get home and try it on, it's too late to get your money back. Sorry, but they lost a lot of sales based on that policy. The employees were rude about it also, with a "I don't care, too bad" attitude. There's lots of other places to shop with employees who are kind and who have a better return policy with fitting rooms!! Stay away. It's not worth it. read more

Worst shopping experience ever! Employees are incompetent and they definitely don't know how to help or treat a customer!!! I am just so mad at the whole situation! I will never ever buy from that store again! And I will also make sure to let everyone I know about my experience. Horrible store with inexperienced employees and horrible quality in clothing! Mind you it was my first time in that store and definitely my last. clothing looks, feels cheap and prices are not all that great. read more

From up close, the clothes lost my attention but the store was arranged very adorably. The shells and cabinets were filled with super cute shirts and shorts but the prices were whopping pricey because the overwhelming amount of attention this popular shop had. We didn't stick too long, but soon we shall find something interesting inside. read more

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Horrible HORRIBLE service and employees. Extremely rude. First I found a dress and specifically asked an employee the exchange policy due to covid-19 and she said i was allowed to exchange the dress within 14 days. I go up to the registers to find out it's final sale and everything excluding the dress in my hand is exchangeable. If the employees aren't sure it's called asking. It's not that difficult. My entire time throughout the store their were employees following and secretly talking behind my friend and I. Every turn we made they followed. I asked where one specific top was located and another employee came up asking if everything was ok. Let me remind you this isn't Louis Vuitton. read more

Terrible customer service! The manager or owner shows no interest in any of her customers. This lady has her head down at the cash wrap ignoring the people in line. She cares more about having someone guard the gate at 8:50 than having her employees try to up the average dollar sale or assist the customers for that matter. I worked in retail for 8 years as a manager and in customer service all my life, pay me and I'll give you lessons on how to treat your customers. Sorry to say but this is exactly why businesses like this go out of business. read more

If I could give a negative star I would. I've always loved shopping at this store they definitely have a variety of clothing items to choose from. Yesterday I decided to go out shopping to look for a nice dress so I tried on a bunch of dresses and some cute shirts I did about 2 rounds of trying on things and I went to the shoe section just to check out if they have anything I could wear with the outfit I was going to buy. Then I noticed this Asian man (that works there) following me around, at first I thought maybe it a coincidence that he was there so I went to the jewelry section and he was still near me. I didn't think nothing of it I figured he was just probably checking products, but just to make sure I walked alllllllll the way to the other side of the store and guess who was near me ..... yep you guessed right. I had NO IDEA why I was being followed. I had 2 items in my had that I was GOING TO BUY!!! So I stayed about 30 min more trying on shoes and he's there staring at purses and looking at me making sure I'm not taking anything ????????? I wasn't wearing anything suspicious. I had jeans, vans, and a sweater on, my hair was down and in its natural state curly. It just made me super uncomfortable that he was following me around the whole time. I will never be shopping at this place. read more

First off let me just say the worst customer service, I bought a dress a casual suede dress up in the front entrance I bought it a Saturday night and was supposed to wear it Sunday for a birthday party I didn't like the way it fit and mind you I bought it during closing so I didn't get to try it on Well apparently, on the receipt it says no returns or exchanges on PARTY dresses Like I said it's not a party dress They have a whole back section for that Anyways when I get to the front register to exchange it Loraina or whatever her name is automatically says no exchanges on dresses then I said I understand but the receipt says PARTY dresses so I'm confused Gives me nothing but attitude and did I mention she was one of the KEYHOLDERs I'm not gonna give her the benefit to call her a manger even tho she said she was one Also, this was supposed to be a fashion store? This girls hair look like she rolled out of bed Someone must of pissed in her cereal this morning The mangers are all Asian and don't even know English I can't wait till this store closes down because they lack all qualities of a successful store read more

Went in there today and immediately was drawn by the window displays (someone has a good eye). I noticed they had a plus size section. So, I started to look at clothing. When I inquired with one of the sales people regarding the run of the sizes, she was quick to inform me (with a bit of a smirk) that the plus sizes were juniors and they probably wouldn't fit me. She directed me to someone who she felt could better answer my question because she didn't know. I let her know right away, I didn't ask for all the added extra, but thanked her and walked out. With that funkiness, they loss a sale. This store needs to hire people who have tact and much better customer service. I may not be a size 12 or a 14, but I still expect the person behind the counter to be tactful. I won't be going in there AGAIN! I don't care how cute or reasonably priced your merchandise may be. Funky customer service doesn't change that...period. read more

Employees at this store should be required to take customer service classes. They hire rude and incompetent employees. Love the store, love the selection......... now if only these girls knew how to communicate with the customer read more

Customer Service is horrible! The ladies in the dressing room are the worst! I brought in 15 dresses to try on and they told me I only can bring in 5. I go in to try in the 5 and I come out wanting to trade them out and they were gone!!! I asked where they were and the girl told me she thought I left and out the dresses back! I was only in the dressing room for 5 minutes! read more

I only love this store for the prices. The customer service could use ALOT of work. Its not horrible but its not the greatest.

Finally a store with a huge variety of plus size clothing! It's so reasonably priced too. Bye bye torrid ..this is my new favorite store.

when ever I need to look sexy this is the place to go.... I love how I can buy everything in one store being a mom of 3 .....I need to be in and out .....I can really buy a dress...shoes and jewelry all at the same time and my teen age daughter also can find what she needs ....we love this store read more

Q outlets customer service was very disappointing. I purchased bridesmaid dresses, so I thought, until everyone attempted to try them on and not one fit. My very small bridesmaids would have probably worn plus sizes in the dresses that were not made available in the dresses. With that being said, I called the store immediatley, the same day of purchase, to tell them about the news. Having knowledge of the no return/exchange policy I called and asked for a manager right away. Being that I had worked retail before I knew that although there were policies each customer issue was case by case and if need be accomodations would be made to obtain high customer satifaction. Upon speaking to the "manager" she was very rude and unable to satisfy me by allowing me to return the dresses I had just purchased 3 hours prior; store credit was not even an option. Our conversation ended with her giving me the owners telephone number and stating, "their Korean", whatever that was implying. Nonetheless, I was highly upset and now out of well over $300 that I could have used else where for my wedding. read more

The Q Outlet just recently opened in the Ontario Mills Mall. It is so big, and filled with clothes for women of all sizes. The clothes are amazing and decently priced. I am completely in love with the place. The one thing that ruined it for me was an employee by the name of "Stella". I asked if they were hiring, and she said " You'd have to ask the manager." Then she began circling her face and saying " you also need to look like everyone else here. I don't know, she's going to have to have a look at you". So then I said "So what are you insinuating?" and she just continued circling her face and said " You need to have the right look". Please understand Stella, I'm no super model but neither are you. Honestly, these people should not be working customer service. I'm not going to let this keep me from shopping at the Q Outlet, but beware of Stella, She is a judgmental one that'll be hearing from me shortly. read more