Huge and massive now due to taking over Forever 21's previous spot! Looking around the store,…read morethere's lots of cute items that you want to try on.. but beware! The fitting room has strict rules and you must be aware of what you can't try on, and the max to try on is also 6 items. The staff didn't let me and my mom go in the same fitting room together because of policy, which was fine. She looked annoyed at us though when we both stepped out of each other's rooms to look at each other's fitting. Like geez.. we're trying these out to find a suitable fit for a family event and we're doing the best we can, lol. Anyways keep in mind that what you can't try on are also what you can't return due to final sale. Here's how the signs are worded: "ALL BODY SUITS, ACCESSORIES (HATS, COSMETICS, JEWELRY BELTS, LEGGINGS, PURSES, FOOTWEAR, LINGERIE) SALE & CLEARANCE ITEMS. NO EXCEPTIONS. ALL BASIC ITEMS. PARTY ITEMS." So sanitary-wise it's good, but at the same time make 100% sure you know it'll fit and look good on you! We actually had our checkout done by the manager and she didn't speak to us the whole time during our checkout process. No thank you or anything, and eventually after shopping and finding a different top elsewhere we had to exchange two items the same day we purchased them. After having lined up at the checkout counter, the staff thoroughly checks it before telling us we have to walk all the way to the back to meet the manager to do the exchange process. Manager was the same lady, and finally she spoke to us. Customer service definitely could be improved, especially since Q has a lot of rules to follow.

025/2026/Jan Grand…read moreopening in this location at Ontario Mills! A lot of good sale ! Trendy clothing ,shoes and accessories for the latest women's fashion! Offers variety of sizes from small to plus sizes 3X!!! Love this store !!! So many fashionable items in affordable prices!!

Love this super adorable cute new fashion boutique! The owner Luisa is so super sweet and helpful…read more She carries the cutest clothes and even has plus sizes, purses, hats, jewelry, shoes, a wall of men care. I have been coming once a week because she gets new items weekly. My new favorite boutique

Employee at the register was very rude!!!! Purchased my items at 5:12 pm Cashier Id MM8167…read moreShort Hispanic female black hair and glasses. Handed her the clothes and before she rang me up asked if they had an extra small on the pants. She rolled her eyes and went to go look for them. I asked her for another pair and here she goes again, rolling her eyes. I handed her the money and she had the audacity to leave my change in the counter. I said nope!!!!!! Like if you don't like your job then quit!!!!!!

The staff was so kind and welcoming. Kehlani especially really helped me out and went above and…read morebeyond for me for a fitting and had such a good energy to her. That can be said about all the girls on the floor on Memorial Day towards the end of the night. Thank you all!

Policy dispute. I purchased a pair of UGGs online for my…read moredaughter as a gift that was one size too small. I called the UGG representative on the customer service phone number on my receipt and she stated I could exchange for a larger size, at the UGG store in Ontario, California. After driving for over an hour to get there, I waited for over 90 minutes only for them to tell me that they couldn't. The ladies said "No. I don't know why they told you that." It was a simple exchange that they refused to help me with. This was frustrating to say the least. I had my order number, receipt and the perfect shoes still in the box. Terrible customer service.

Well ok manager- I'm sure there is someone above you. You're not the CEO or top supervisor. I'm…read moresure. However, It's not just wear and tear they look terrible after a year and I'm using it casually and I'm a teacher! I'm not walking in dirt and it has glue coming out. I also don't wear these in summer !! The reason you guys have such a short warranty and don't stand by your products is cause they're terrible. Everyone online talks about it. I will be letting people know how terrible your shoes and customer service is online. I'm very unhappy and you have no customer service. You also don't stand by your products. I have an old pair from 2003 and it's not perfect but not as ugly and deformed as this one. Do better you guys shoes are horrible and so is your customer service. And you're offering nothing to even make me want to purchase these horrible shoes again. Keep your repair program I'll just throw these in the garbage like my last pair!!!

This location doesn't have much to choose from in the young men's or boy's section. If I recall,…read morethere wasn't even signage for it. There was plenty of girls and women clothing, though. I did find 3 men's shirts on clearance for $6 each. Even though the place looked dead, it took a while to check out. Only two employees were working the registers and they kept chatting it up with each customer. I get the friendly service, but sometimes it's okay to limit it to small talk.

Zero stars if I could. I really like TJ Maxx but after today's experience, I will no longer be…read moreshopping there. I came to make a return on a purchase that I had made with 2 different cards. One was a card I no longer have and therefore won't be using anymore. Without asking me, they credited the one I no longer have, as soon as the cashier said which one the refund was going back to, I told her "no, I wanted the other one credited". She said "too late". I should have a choice where my refund goes. The manager, Pete P, came over and said there was nothing they could do, they couldn't even void the transaction, I worked in retail mgmt for over 20 years, there is always an option to make the customer happy. I can't shop at a store that lies to its customers and is not willing to find a solution. The manager was extremely rude, not willing to find any kind of solution.

I had kind of a mixed experience here. When I first walked in, a gentleman greeted me right away…read moreand asked if I was looking for anything. I told him I was just browsing, and he was super attentive without being overbearing. He pointed out the fitting rooms and made the whole experience really easy and pleasant. I wish I got his name because he was great. The store itself has really cute stuff, and the prices were good--especially with the sale and extra 20% off. I ended up finding a whimsical blazer and a pink poplin dress that I loved. But honestly, the vibe totally changed at checkout. There were a few girls at the register just talking to each other, and no one greeted me. It felt like I was interrupting them, which was kind of awkward. I had bought a blazer and asked if they had a garment bag instead of folding it, and they seemed really reluctant to even check. One of them finally went to look and said they were out. I then asked if they at least had a plastic bag, and they gave me what looked like one of their shipment bags. It worked, but the whole interaction just felt off. It's a shame because the shopping part was so nice, but the checkout experience kind of ruined it. Not sure I'd go back because of that.

Amaizing place first quality attitude and the best quality service…read more The staff and customer service is very nice and friendly

Another destination for women's clothing in Ontario Mills' new neighborhood 10. Manneq'n has lots…read moreof trendy items perfect for the summer. Cute name too. =)

Every time I shop here, everyone is so nice. They have good bargains and cute clothes. Great…read morequality clothes!

022/2026/Jan Another…read moreGuess store at the Ontario Mills! Got my Guess signature shirts! Buy one and get one 50% off . Always the frequently I get my shirts! I love their designs with all the rhinestones embellishments!! I have been waiting for the Chinese new year of the Horse this 2026!! Friendly sales floor staff!!! Store always has neatly folded displays!!! Got signature jackets on sale for 60% off!!!

I always come here to shop and if I purchase online and didn't work they are so kind and…read moreaccommodating to take the returns. Today,after I shop , on my way home I realized I left my phone in the bathroom. I right away called Nordstrom rack and a girl named Emily told me she got my phone. Someone turned it in. So o went back and picked it up. I was so thankful to her and also to a person who turned in my phone. I realized that there are still a lot of nice people out there. Thank you Nordstrom. I highly recommend this store to shoppers. Great service , great products and great STAFF!

Poor customer service I wish I would've gotten the name of the female employee this happened on…read moreSeptember 30,2026. I was returning an Allsaints hoodie that was brand new just didn't have the tag attached. I had the receipt barcode from the Nordstrom App where it gives you the option to 1) bring the item to a local nordstrom 2) ship it through FedEx. When choosing return in store they email you this barcode with the item details/picture. Anyways this was a distinct hoodie logo with diamond crystals all over the logo not hard to realize it's that item. I don't know if this associate thought it was return fraud or something since it didn't have the tag attached but you can see purchase history and account status this item was purchased on a nordstrom credit card and a legit card holder for years with Nordstrom. She tells me she can't do the return because it's quote "from Nordstrom so you have to return it to a Nordstrom store not a rack store" she also mentions "without a tag attached I cannot verify this return."And I told her nooo that's not true unless the item is designer that's when you can't return to a rack location, which allsaints is not mind you the return price was $141 or so dollars not hundreds and thousands of dollars. I mentioned I have returned things before that are from Nordstrom department store to the rack and she just wouldn't return my item. I drive to the Upland Rack location and mention what just happened and the associate returned my item without a tag and said that employee in Ontario just didn't want to refund me. Please if management is reading this please talk to the employees and pretty sure she will know who it is, this bothered me so much I will avoid this location very unprofessional and wasted my time and said employee needs to be fired.

Mg fiancé went to the fitting room and she said there's stains on the curtains and looks like…read morethere's period blood on the curtain, there's makeup smeared on them, the floor is disgusting. She went again after a few months and it's still the same, osha should close this nasty store down. Clothes is way over priced it's the same ones from shein so just buy from there.

Fitting rooms closing 30 minutes before closing, I only had 3 pieces and was turned away. 5/16/25read more