I always come here to shop and if I purchase online and didn't work they are so kind and accommodating to take the returns. Today,after I shop , on my way home I realized I left my phone in the bathroom. I right away called Nordstrom rack and a girl named Emily told me she got my phone. Someone turned it in. So o went back and picked it up. I was so thankful to her and also to a person who turned in my phone. I realized that there are still a lot of nice people out there. Thank you Nordstrom. I highly recommend this store to shoppers. Great service , great products and great STAFF! read more

Poor customer service I wish I would've gotten the name of the female employee this happened on September 30,2026. I was returning an Allsaints hoodie that was brand new just didn't have the tag attached. I had the receipt barcode from the Nordstrom App where it gives you the option to 1) bring the item to a local nordstrom 2) ship it through FedEx. When choosing return in store they email you this barcode with the item details/picture. Anyways this was a distinct hoodie logo with diamond crystals all over the logo not hard to realize it's that item. I don't know if this associate thought it was return fraud or something since it didn't have the tag attached but you can see purchase history and account status this item was purchased on a nordstrom credit card and a legit card holder for years with Nordstrom. She tells me she can't do the return because it's quote "from Nordstrom so you have to return it to a Nordstrom store not a rack store" she also mentions "without a tag attached I cannot verify this return."And I told her nooo that's not true unless the item is designer that's when you can't return to a rack location, which allsaints is not mind you the return price was $141 or so dollars not hundreds and thousands of dollars. I mentioned I have returned things before that are from Nordstrom department store to the rack and she just wouldn't return my item. I drive to the Upland Rack location and mention what just happened and the associate returned my item without a tag and said that employee in Ontario just didn't want to refund me. Please if management is reading this please talk to the employees and pretty sure she will know who it is, this bothered me so much I will avoid this location very unprofessional and wasted my time and said employee needs to be fired. read more

VERY CROWDED W/ SOLID DEALS! Ontario Mills' Nordstrom Rack is understaffed and frankly very busy. My family and I walked in to grab a tie, belt, and dress, we waited a long time just to get to the register. I would recommend hiring more cashiers or moving some of the floor associates to the registers. I saw a couple employees messing around instead of working. Other than that, I thought the store was clean, neat, and easy to navigate. My Mom found me a $100 dollar tie which was under a special sale price of $27 dollars, it was a steal! The Men's belts were great quality, I found a Nordstrom brand belt which fits perfectly. I would return to this location! read more

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I placed an online order, and it was ready and accurate when I arrived. The employee was friendly and helpful. I noticed that this location was quite large, appearing bigger than other stores. I also appreciated that it's connected to the mall. read more

This Nordstrom Rack is a bit disorganized. The deals are great tho! They seemed to be understaffed and it was a bit chaotic when I went. I love going to Nordstrom Rack's because their clothing quality is great but this one in particular, will have to pass next time I want to go shopping at one. I was able to find a suit for my son but had to look everywhere since sections were very disorganized. Customer service was ok. read more

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Customer service is horrible.I don't know where they get these loser employees that don't have clue how to treat people right. Not coming back read more

Horrible customer service! I placed an order online for store pick up. I typically pick up at the Upland location. (Super easy) I asked an employee where to pick up. She pointed the mile long check out line. I said oh the same line? She rolled her eyes, shook her head, and walked away. Horrible process and customer service. read more

If your looking for uggs than this is the place for you. Lots of styles in all sizes for less than half the retail prices

Listen folks, ALL tennis shoes are made exactly the same, right down to their shoe laces. ALL tennis shoes that are imported and sold in America are made by the same companies, factories, and employees based in China, Korea, Thailand, Philippines, Vietnam, etc., period. You are getting blatantly, intentionally, and deliberately RIPPED OFF by these stores and name brand companies selling their tennis shoes for ridiculously HIGH prices when they are NO different from ANY other sneakers made in the same plants in Asia, using the same exact materials and supplies. I have never in my life spent over $20-$25.00 for any pair of shoes and I never will. ALL of my shoes last a long time too, especially if you take care of them and keep them as clean as possible. If I have a pair of sandals, slippers, shoes, etc., with velcro and the velcro wears out and no longer works, I then clamp those snaps you can buy at hobby stores, on my shoes and it works PERFECT!! Try to think outside the box rather than just throwing your shoes away if they have some sort of issue that affects wearing them correctly, but can easily be fixed. Shoes with good soles are very, very important too. I rarely, if ever, have to throw away a pair of shoes. I buy and wear them for many years. I still have most all of the shoes I bought 50 years ago, and they are still in good condition and working order. I am SHOCKED that stores like this one are ripping off uneducated consumers, stores that should be boycotted and taught a lesson in NOT ripping off customers. read more

First time to visit here located inside Ontario Mills Mall. A lot sales and clearance racks on display. Found toys for grandkids but still pricey. Store seemed chaotic from most probably customers trying to find good deals. As I entered the store it didn't give me that high end "Nordstrom" feeling. read more

Nordstrom Rack - Department Stores Near Me - Ontario, California

I like browsing here to find name brand items for less than what you normally pay. It's a hit or Miss so if you like something, better buy it because it probably won't be there again later or be restocked. I like the cute bags that I saw on this visit. Plus I usually compared the prices to the stores in the mall to see if it's worth buying. I don't like long lines, so if I see a long line, I'll just back when it's not long. LOL read more

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I honestly can't thank the manager and her worker enough I had a female problem in the bathroom and my 10yr old ask a worker if the machines in bathroom worked she said one sec let me get my manager the a min later here comes manager with what I needed (mind you the store was sooo busy) I had her name but I can't find the paper I will be going back to get name and edit this to put it cause she deserves recognition! Ty so much my new Nordstrom fam! read more

Nerdy manager girl with glasses is rude. Did not want to accommodate me on an exchange for shoes that didn't fit me I bought online.

Years of pleasant experiences and tens of thousand dollars after was ruined by this ONE bad experience of the service given by the cashier name Genesis M. Register Number 4903 Store 374 Transaction 8456 on 4/29/2024 at 8:05pm! I could not believe my eyes and the things im hearing the way she responded to my NORMAL questions based on my experiences shopping for YEARS and literally TENS OF THOUSAND DOLLARS with Nordstrom / Rack. Needless to say of my familiarity and the literal rules of the do's and dont's of the employees. 1. my return of a defective item was right away refused without trying to discuss with a store manager or to understand my situation. I am not returning a USED item, it was literally defective and I purchased lots of other items that day totaling $1176. of course there will be chances of me not catching the defective item upon purchase. 2. miss markdowns on their end was not checked when I request her to check if the price might be the same! she just said, "it is what it is according to the tag" but VOILA it is NOT! Got ya. the price automatically adjusted when you scanned it right Genesis? Please know your stuff! or maybe you need to get RETRAINED! (Attention Ontario Rack Store Manager, Im calling you out!) 3. Was politely asking if they have a case for the sunglasses I am purchasing. She said no case, and in my experience FOR YEARS! another generic case / brand is going to be offered for it. I have to literally asked couple times until she said "Ok im going to give you whatever, i dont care!" Really Genesis? Is that what you are going to say to your daily customer? Is my question not a normal question? Am i not polite to you? Do I raise my voice? 4. Asking if a slightly torn shoes from their store would be qualified for another possible discount, as in my experience, it was always honored. but i got a straight 'NO' I am fine with a no as well, but your attitude was not fine at all! I hope maybe you got a bad day so I can forget about all these and sympathize with you, BUT if you do not have a bad day you seriously need to retrain yourself to be working in the customer based industry. Please take yourself off from dealing with humans, and please take your attitudes to those shoes and shirts instead, not humans. Learn to treat customers with decency. Im not asking for a five stars red carpet service, I am asking only for DECENCY. Nordstrom team, I hope you read this and address the situation as I believe you guys always evaluate at end of days at every store. Nordstrom you always gave THE BEST Customer Service ever for years and please do not let it be ruined by some untrained worker who doesnt know how to deal with humans. read more

Merchandise options were good. This review is for the service y'all. As I was waiting in line to pay for my things, their system went down. They asked if I wanted to pay in cash but come onnnnn...I didn't have hundreds of bucks to drop like that. I asked if they could hold my items instead because I spent a lot of time selecting items for an upcoming trip. They agreed and took down my name/information. Came back the next day to retrieve my things only to find that everything was scattered and not put together. Many items went missing. The lady who helped me did everything she could, but she seemed annoyed AF. She made a fuss, "We usually don't hold items." Understood. But don't make the customer feel bad because the system was down. That's your dilemma. Overall it was a mess. It just shows they didn't have any plan/technology in place if their system malfunctions. Everything was manual. I expected better service from Nordstrom. read more

Selection was limited for men but they had a few items I liked. The check out was quick and they were helpful.

How good are you at finding the right shoes for your feet. You came to the right place. Good luck at good prices.

The Rack has it and that's it. I can find makeup, purses, shoes, clothes, home goods at the Rack with ease. It's cheaper than the department store but still pricey. The Rack has good quality, but sometimes it's a little beat up. I recently found the Game of Thrones palette here at a great price. I thought those palettes sold out but apparently not. It's a great place to shop for yourself and others. My faves from here are democracy jeans, Urban Decay eye shadows, C.O. Bigelow lip balm, they have a La Coste bath mat for a great price, Marc Jacobs bags, endless shoes and shirts and workout wear! read more

Nordstrom Rack - G.O.T palette $30 - Department Stores Near Me - Ontario, California

Love the Nordstrom rack in the colonies well kept up always seem to find a good pair of shoes at a reasonable price compared to going to Nordstrom's. read more

I bought my son his first suit here back in July and just recently, took it out of the bag to get the pant legs hemmed and waist taken in. To my chagrin the security tag was still on it. I called up the Nordstrom Rack at 8am the next morning before starting work fully expecting to leave a message since they weren't supposed to open until 10am. To my surprise, a manager (think her name was Stephanie?) answered and I explained the situation. She asked me if I wanted to come in to get it taken off OR she could have a manager come by sometime to remove the tag. I of course, chose the latter and she said she would see what the schedule looked like and call me back. Less than 10 minutes later, she called back and said a manager could be at my home before 9am. Sure enough, he came before 9am, apologized and took off the tag. Nordstrom Customer Service is legendary and so is this Nordstrom Rack. I am blown away as is my family. read more

I had a pick up order from Nordstrom and designated this Nordstrom Rack as my pick up location. Never again! The jacket did not fit and I wanted to return it. The sales associate, Mila, had me go and make the check out line for the return. What could've taken 2 minutes ended up taking 15 minutes. The line was long. They had 3 checkers total. Severely understaffed and poor customer service. Would give it NO stars if that was an options. read more

it was a overall good experiment, but I bought a couple of things and when I came home, I realized the white pants that I have bought had a little yellow stain right underneath the crotch area. It was kind of gross, but at the end of the day it was only $10 what could I have expected? read more

Michelle, the cashier helping was inattentive and quite rude. No greeting, just told me to head down to the 2nd to last register for my return while she was speaking with another employee. I was also picking up my order and I let her know. She didn't want to help me and it was apparent. Before asking why I was returning the item she scanned it, opened the box and told me I couldn't return it because the seal was opened. I let her know that was the reason for my return because there was no seal when Nordstrom sent it. Then she called her manager or whoever to ask for permission. I let her know I called Nordstrom and they stated I could return it at this location. As she was trying to dismiss me I reminded her I had a package. She retrieved my package but didn't offer a bag or anything. I see why this place has bad reviews on yelp. They need employees who like to help people. This lady is obviously just collecting a check. Also they could clean and organize the place a bit better. I won't be returning to this location. Yuck! I've been a Nordy's cardholder for YEARS! This has got to be the worst experience! read more

Why does Nordstrom and Nordstrom Rack NOT care about their female customers? It happened again, but at a different location... men are allowed to use the women's dressing room!!! Why! WTF! Can someone tell me why corporate thinks this is a good idea? Please don't tell me that this is a growing trend. Give me one legitimate reason why men should be allowed to dress and undress right next to women that are also undressing as they to try clothes on? When I spoke to the manager she gave the corporate line... that the men's dressing was closed because there wasn't enough "coverage" so corporate went with a "unisex" dressing room. I call BS!!! For the record... I did feel bad for the manager and the cashier (both women)... they are forced to spew that corporate BS if they want to keep working. I wasn't mad at them... especially because they had the look and tone that they understood, they get it.... Women get it. Look, this is not about being politically correct, being hip, cool, current, relevant, or political. This is about protecting women who are at their most vulnerable state... we are literally getting undressed and men have access to look and do god knows what, bc they can easily peek over or under the dividers. I was also told by the cashier that "they" were expecting more backlash from women... I hope so. If you identify as being a woman... if you are a mother... if you are a grandmother... are you going accept this? Is this is ok with you? Not me! Whether it's men of any age, including teenaged boys having access to see you naked, rapists, pedofiles... it's not right! I'm my own personal way to defend women's shrinking right to privacy and fight against gender discrimination, I am boycotting Nordstrom's and Nordstrom Rack... I'll cut up my Nordstrom's credit card... and take my dollars elsewhere. Corporate clearly doesn't care about protecting the women that shop there... and we spend the most dollars shopping there! But they will respond if enough of us stop shopping at Nordstrom's and Nordstrom Rack. This is just one small way to stand up for ourselves and our fellow women. Shame on Nordstrom's and Nordstrom Rack. I'm done with you! And for the men out there... I have a husband, son, father, brother, uncles and cousins... I love you. But you know I'm right. Please do the right thing... support and protect the girls and women in your lives. Let these stores that discriminate against women know they are wrong and boycott them as well. One last point... I typically shop at Nordstrom Rack because I like the clothes they offer, and more importantly I can afford the prices. I'm curious to know if their sister store, Nordstroms, has the same policy? I can't help but to wonder if the rich and well-to-do women at their the high-end Nordstroms have to share their dressing room with men. I'll have to see... but if I had to guess... what do you think? Would rich women put up with that BS? Probably not.. then why should we?!! #speakup and be heard... we deserve way better than this. Update: this is why men should never be in women's restrooms and dressing rooms. https://abcnews-go-com.cdn.ampproject.org/v/s/abcnews.go.com/amp/US/man-allegedly-hid-secret-camera-bathroom-royal-caribbean-cruise-ship/story?id=99186036&amp_js_v=0.1#webview=1&cap=swipe read more

Very dissatisfied with this store. I come in to make a return and they put it on a gift card for me. I asked them to put it back on my debit but the sales associate couldn't see how much was spent without the receipt. I find the recipe and it's too late. Money is on the gift card. I ask her to fox it and she says there's nothing they can do. I ask to speak to the general manager and she says there is nothing she can do but refuse to come out and talk to me. Now I am stuck with a gift card that I can only use in store. For anyone else that works hard for their money this is also infuriating to them as well. Never coming back. Never been so disappointed with a Nordstrom's rack before. Very unhelpful. read more

Love shopping here. The people are friendly. Rhe only draw back is the line on a weekend (crazy long). But never fails i find what i need ;) i love their selections of shoes. read more

Nordstrom Rack - Department Stores Near Me - Ontario, California

Attn John W Nordstrom and family : Board of Nordstrom Rack : District Manager Worst Manager store ever !! i went there couple month ago we got 5 watches and want to return one but the cashier said they gonna do final sale because we buy the same style watch i said it does matter we pay the tax and it not your business to know why i buy it for this is my privacy no need to tell them ,they said if you resell we cant let you buy it ,i said for reseller they will have permit and no need to pay tax can you just treat me like other customer !! i still see other ppl return item with no problem and no asking at all this situation just a racist ppl and yesterday i and my wife went there to exchange some items again when my wife at cashier the phone ring from manager to cashier and some of staff come to my wife and said this is gonna be last time that allow us to exchange the item WTF are you serious ? we bought 6 items and return just 1 is that problem ? we are not the thief ,we just want to buy then go back home why manager have to make us awkward like that i use my money that i work to buy stuff and pay full price tax as well what wrong with it ? the way that dum manager did with us too bad i am not surprise the yelp rating in this location is lower than other and will low more and more if the head leader wont fix herself compare with upland and chino this one is the worst My recommendation for nordstrom is 1 send the manager to train service mind class 2 if you dont want customer exchange the item you should put the tag which one final sale like other brand if the head bad the tail will be the same hopefully the board of Nordstrom see this post and fix this i dont know how long that manager work here but 2021 you got 1 star rating 7/3/2021 6/18/2021 1/26/2021 4/21/2021 KPI so bad read more

service is good , selection is fine , friendly staff , clean store and organized definitely will come back soon

I just went into browse and found a couple things and I heard over the intercom There was a deal if you open a Nordstrom Rack credit card , so I'd like to thank Saffie D. for being kind and patient to explained the Nordstrom Rack's credit card to me read more

Just called to check if they had a certain item in the store the representative answered the phone told me she was check and had me on hold for over 30 minutes -I hung up . read more

Nordstrom Rack - Department Stores Near Me - Ontario, California

*Lengthy, but a good read for gals that have a boot obsession like myself :)* "Hello lover..." I whisper as I lean over and gaze adoringly at my new Frye Matilda Button boots I scored this week at this particular Nordstrom Rack. I've gotta be the luckiest biotch this side of the Pacific. http://static3.px.yelp.com/photo/z727T7arUcSu36JqIWyZuw/l http://static1.px.yelp.com/photo/ZBCFRvlmQtRyLNI--8ts6A/l For months I dreamt about these boots. Could I really justify spending $448 on a pair? Well, maybe I just won't eat this month. Or pay for utilities. Or both of the above. But these are Frye boots. FRYE BOOTS motherfecker! You can take them to the grave and they won't decompose like the corpse wearing them. Well, I guess I can just try them on. It couldn't hurt right? Instant 'Big O'. Look how they gently caress my calves as if they were custom made just for me...wait, now I'm about 4 inches taller than I once was...sigh, such quality and detail...eee, I love the Victorian style!..surprisingly comfy for a high heel, nice...the dark brown shade makes me want to bite into it like a bar of chocolate...ooooh, these boots not only make me look absolutely smokin' but it appears I have just lost 10 lbs. in the process. All in the span of 5 minutes. Beat that healthy diet and exercise regimen! But wait, it gets better. I notice they are marked down to $239.90. Freakin' half off! (Why does the Rack mark down so strangely...what's with the .90? Never mind.) And looky looky, I've got two Nordy's $50 gift cards I've been hoarding since my b'day and X-mas of last year. So now the grand total is down to a mere $139.90 plus tax. What!?! I feel my face getting flushed, my pulse quickens and I run over to shoe-boy-attendant and ask for the mate. After a moment, he appears and fearfully slides the mate over the counter to me as if he were hand-feeding Jaws and is afraid of getting his hand bitten amidst the feeding frenzy. Suddenly, the clouds part, the heavens appear, angels sing and I swear I see the ethereal figure of the Goddess of the Almighty Boot smiling down on upon me as if to say, "Bless you child, you have found your soul mate. Go in peace." Can I get an 'Amen'? I gleefully clutch my coveted boots and I head over to the cashier with my treasure.The cashier literally gasps, gestures the other bored cashier over and they both "ooh" and "aah" over my boots. Blonde cashier goes, "I HEARD we got the Frye shipment in today. I better see what's left on my break." Her fingers linger waaay to long on my precious boots. Brunette cashier gives my hubby the evil eye after he goes, "Uumm, they're just boots." She takes a deep breath, then goes into an in depth chronicle about how these boots were worn by civil war soldiers, and did he know it takes 190 steps to make one pair, and how dare he scoff a piece of Americana such as the Frye boot, and I bet you weren't aware that there's an actual pair on display in the Smithsonian Institute? Yes, the Smithsonian. Well said my sister! Silly little man. I love you Nordstrom Rack. Not only was your store lovely, organized, (mid-week/morning shopping=less chaotic mess like on the weekends) and well stocked but your people were knowledgeable, friendly, professional and extremely well-versed in the history of the much-desired Frye boot. You rock my socks off and then some. XOXOXOXO, Em B. read more

This review is dedicated to one of the sweetest and attentive sales associates I've had ever encountered. Jennifer (Asian Girl with glasses) was extremely helpful in helping me find my ever so elusive Light blue slacks sized 36x30. Not only was she able to track down my pants for me at the Upland store but she also made sure they would be on hold so I could get them the next day! What a sweetiepie! In addition, she figured out all the sizes for my jacket, sleeve, and neck while being slammed with other customers at the same time! Thanks JENNIFER. YOURE AWESOME! Sincerely your new biggest fan, JY read more

I love nordstrom rack, so much so that I forget to shop at actual nordstroms. Unlike the Neiman Marcus last call or off sax fifth avenue outlets NR actually has stuff I want for amazing deals! Thus store has a really friendly staff, I always find a green shirt to check me out so I don't have to wait in line. They have great sales, right now they have a 25% off things already on clearance. The only reason they don't get a perfect 5 is because I'm a Nordstrom rack snob and I've seen ones with a consistently better selection. read more

Nordstrom Rack - Extra 25% off clearance - Department Stores Near Me - Ontario, California

After Nordstrom decided to close all their stores close to me, I've had to make returns at the Nordstrom racks. I sent my daughter into this location today to return a single beauty product. She came back out of the store and tells me "mom, I think she just didn't want to return it." So I went in. I was not greeted. I walked to the counter, was given dirty looks. Finally, an employee said how can I help you... which is funny because she wasn't even the one behind the register. I explained my daughter came in to return an item. She immediately said, we don't return beauty items. I advised them that they just returned two beauty products the week prior. She tried telling me to return them at the Nordstrom which the closest ones are in brea and Anaheim. This entire time all she did was give me dirty looks. Finally after basically arguing with me, she called her manager over. This 20 something year old girl wearing sweats comes over. Looking a hot mess with dirty hair and her hair wasn't even done. Contour caked on looked like dirt. I guess it's a running theme over there, because the cashier looked a hot mess too. Hair undone with thick unblended brassy "money pieces". I'm suprised that's a manager. She tried arguing with me as well, while the entire time the second employee in the beginning was behind them apologizing over and over again. I let her know that nobody ever asked for a manager when I returned beauty products, it was always hassle free. This chick behind the register tells me "didn't you just say...." Trying to mock me. I corrected her that they never asked for manager approval the passed week when they returned 2 foundations for being the wrong shade.. priced at $160 a piece. I finally said, will you return this and I'll never come back here again. She said she would, and still tried "telling me so." If you're returning it, I don't need to hear another word from you. They returned it, gave me my reciept and I said thank you. Neither one of them said you're welcome or anything. But I'm not suprised, because they have zero class and it shows. I'll never be back in this Nordstrom rack again. FOR NOTHING. Nordstrom, handle your employees and can them if you want your name to keep its value. I've never been treated like this in a Nordstrom ever. I hold a Nordstrom card in the highest tier. When I worked retail way back when, we were taught to treat our customers like clients, like celebrities to be exact. We also always looked presentable. Not like ghetto trash. The name on the receipt is DINORA G. I'm not sure if this was the unkempt employee with god awful brassy streaks in the front of her face or if it was the "manager" with sweat pants and harsh contour. Thank you to the other woman who had class, was dressed nice and kept apologizing for these two behavior. read more

I love finding great finds here, However since the pandemic and Nordstrom permanently closing in Montclair place, orders purchased online can be returned here at the rack. Well, some of these associates really swear as if it's coming out of there pay check. Do your job! Thank you next! read more

By far this is the WORST customer service EVER! Nordstrom standards have gone way down. The store definitely need some training. Even the cashiers are rude it's pretty unbelievable. The only decent Experience I had was with the lady at the door . I would definitely drive the distance and choose a different rack from now on! read more

Not pleased at all with this Nordstrom's Rack. They have a very nice selection of shoes, but customer service is horrible. I found a pair of shoes I wanted yesterday and took them to the register to purchase. While there I asked if they could check whether any other store carries the shoes in a half size bigger. The lady calls some guy and he comes and takes the shoes, promising to call me back if he found any. I told her I still wanted to purchase the shoes he was carrying, and she told me he knows it'll be on hold and he'll call me back. Um... Okay. About an hour and a half later without a phone call, my mom and I went back and figured we'd just purchase the shoes now since we live over an hour away (we were only in the area because we had to drop my boyfriend off at the airport). Apparently my shoes weren't on hold in the front or the back. There proceeded to be a two-hour manhunt for the shoes because somehow those shoes disappeared from the store. What gives?! So while my mom and I sat there waiting, I asked for phone numbers of other Nordstrom's Rack to try and find the shoes in the half size bigger since I assumed no one called for me. Three calls later, found a store that has the shoes and it's being shipped to me now. Very simple solution, and no one in the store was able to do it. If it wasn't for the selection of shoes, this Nordstrom's would've gotten one star. read more

Located at Ontario Mills, I came here with my husband this past Saturday night (thank goodness for the free WiFi. He surfs the net while I shop. By the way, if you have an iphone or the tablet/ ipod, etc. you can download the Nordstrom Rack app. It helps you to find any items that are in the store or another nearby location. So if you ended up not finding that dress or shirt in your size, you can see if there is one somewhere in the store or at another location). When I walked in here, I immediately walked towards the middle of the store for the shoes. Sometimes you get really lucky and find high end brands here for an excellent price (but you have to be willing to do the work and look). The size of this store is a pretty good size, which means many opportunities to score a great deal (but again, you gotta be willing to work for it). Was a bit disappointed though when I went to the small handbag section. There were plenty of Michael Kors bags (all locked up) and Kate Spade bags. Wasn't really anything else higher up. But for a store like Nordstrom Rack, it is all about scoring good deals on multiple visits. I would still come back here again to see what else I could possible get. read more

I didn't really shopped anything here, I was looking for shoes but the selection here was minimum for my size. The store look clean, organized and all costumers were wearing face masks. prevention is the key to overcome this difficult times, please protect yourself and other. read more

I am pretty disappointed in Nordstroms rack in Ontario Mills mall. I purchased shoes at Nordstroms in Brea mall, at Nordstroms-!: I thought they were 69.00 and instead they were 169.00. So I looked them up online and it said they could be returned at Nordstroms rack. I had the shoes for three days and the lady that handled the return said they were used. Which they were not. She was so very rude and said I needed to take them back to Brea. I explained that they were only worn inside of Nordstroms. And that the Sandals would have had indentations if they were worn, where my feet were. She was not customer service oriented at all , and I was shocked by her lack of caring and her attitude . Her name is Amy , tran#1420. Customer service is even more important now , than before. I called and talked to a store manager and I will never step into a Nordstrom or a rack again. There's no excuse for how I was treated, I have worked customer service my whole life . Nordstrom's used to known for how they treated their customers. read more