I have a pair of Red Wing work shoes that are 10+ years old. The SLO's are cracking and delaminating from the boot making them unwearable. I took them into Red Wing Upland, CA for repair and expected to pay a hefty repair cost. Instead, I was taken care of by friendly and competent staff and the repair was performed at no cost to me. The problem though is that the sole material is old and brittle and could crack again in the future. I was advised to contact Red Wing admin and inquire about a remedy, possibly replacement shoes. Whatever comes of my inquiry, I am pleased with the professionalism and the level of service I received. Thank you Red Wing Uoland! read more

I'm so glad I made the commute to this location! It was an hour drive, and well worth it! Picked up a pair of 6 inch Round Toes and couldn't be happier with the style, fit, and of course the bargain! Thanks for your help Kaylen! You'll DEFINITELY see me again! read more

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Had a great buying experience today. Great process to understand what I need and the recommendations were spot on. Top quality boots matched with a top quality buying experience. read more

Red Wing - Classic Moc 875 - Shoe Stores Near Me - Upland, California

My son has bought 2 pairs of Redwings in the last month. Both times, Matthew has helped him. He has been so incredibly helpful and fitted him perfectly. It meant a lot to my son that Matthew remembered him, his occupation, and even the kind of boots he bought last time. He really gets to know his customers and that simple gesture means a lot. Thank you, Matthew! You're an amazing at your job. You deserve a raise! read more

Red wings stand behind their name. Quality is nothing but the best. Well money spent here every time

Came in today for a new pair of work boots. Ive been in trades for a long time and need quality USA made boots and redwing gives a 10% union discount. The gentleman who helped me was extremely helpful and knowledgeable about every boot's pros and cons. When I told him my specific safety requirements and my personal preferences he only told me about boots that fit and did not try to upsell my on other boots. He scanned my footprint to know exactly the size and fit and needed. Overall extremely positive experience very knowledgeable and helpful staff. read more

I've been to a few red wings stores and let me tell you I've found the one best service and selection Matthew and staff where great in helping me pick the right boot and insoles. I'll be back soon! read more

Matthew was amazing. Very knowledgeable and friendly. Store was empty when my husband and I arrived a lot of customers came along after us and Matthew managed to help us and the other customers all at once and he never forgot about us. Great customer service and great personality. Will be coming here again. Thanks Mat keep up the good work. read more

Our company gave us all vouchers to redeem at Red Wing. Not only did the staff honor it, but they also offered an additional discount of 60 dollars! They will also special you order wide sizes if you need it too at no extra chargers. read more

This is the absolute best location to shop at. Huge outlet section, only store with a discounted/outlet section. The entire staff is awesome! read more

This is not something I normally do. But I just left the Store. I worked with Esmeralda. She was very helpful very patient and made the experience. Awesome. Thank you for your help. read more

Customer Service is Awesome here at Red Wing shoe store. Luis helped me out with my first pair of Red wings!

First let me say that I never give reviews, but this time I had to give props to Luis. He is beyond helpful and extremely knowledgeable. I left the Covina store because of the incompetence and went back to the Upland store to work with Luis. Hopefully his manager recognizes they they have a valuable employee and rewards him appropriately. Don't waste your time anywhere else trust me the Upland store has double the selection that you will find in the area and the staff there has double the knowledge. read more

I dropped by for some new insoles for my wife and myself and was greeted with welcoming arms. I did not get his name, but the receipt says Dan, Took great care of me and was very knowledgeable about their fine product. But the real shout out goes to samantha (maybe Marissa. I heard two names and wasn't sure which one was Hers). When I arrived she was helping another gentleman who wasn't finding exactly what he wanted. I wasn't paying attention because frankly it's not my business, but when he started raising his voice at her it was kind of hard to ignore. I've worked in customer service my whole life but it always amazes me when an employee can remain so calm and collected in the face of such an egregious prima-Dona. I hope management sees this and knows that you have a great employee who follows your rules, and although she was accused of having an "attitude" was an adamant professional. Nice work Upland Red wings. Stay strong and stay safe. read more

I was at the Upland store on this past Saturday. And as soon as I walked in, I was very energetically greeted by the incredible Naomi! She was extremely helpful and knowledgeable on the store's inventory, as well helping me choose a pair of boots that met my company's safety standards. This will definitely be my go to store for work boots read more

I've been buying redwing products for over twenty five years. Good product great service

Usually this store is on top of it. I've been getting my boots at this location every year for the past 5 years. On 12/11/22 I ordered a pair of boots to get transferred from another location and was told they would arrive in about 3-5 days which is fine because I would come back next Sunday on 12/18/22. I received no phone call so I came back the next Sunday, and when I asked for my boots I was told they got sent back because a employee lost my order slip so I was pretty bummed out. I asked if they could get sent back here and they said yes. I asked when they would come in and I was told 1.5 weeks - 2 weeks because of the holiday. I am really upset at this point because all I got was a Iam sorry and you now have to wait 2 weeks. I am pretty disappointed at the customer service I received because a redwing employee lost my order slip. ANYTIME you have this place transfer any item make sure they give you a copy the yellow copy of the order form because I was told when I got them they would just call me. If I could give 0 stars for this visit I would sadly redwing will not even hold your order for 7 days even though they messed up. read more

Usually buy my boots here or online friendly staff good selection , of you know red wings you know you get what you pay for so don't come here looking for red wing boots at diehard prices read more

I came from Whittier to this store in Upland for boots since all other stores were not as helpful as this one. Asha was extremely helpful and patient. Appreciated her assistance very much. Thank you red wings Upland for having such an amazing employee. read more

Working as an RN in the emergency department means being on your feet for all 12 hours, and after trying many shoes i needed a pair that would not make my feet ache and burn with every step i took. Fellow coworkers told me about red wings so I came by to give them a try. The sales associates there first measured my feet digitally, seeing where the pressure was then based on my budget let me try on different pairs. They allowed me to try on the shoes for several days to see how I liked them. The first pair was a tad small, so I came back and got a size larger. Ive had the same pair now over 5 years and they still feel like a dream everytime I goto work. Yea after an especially long 16 hour shift, yea my feet ache but nothing like before these shoes!!! They have a great variety of shoes from steel toe, to ones that go up to your shins, to different colors and if they don't have them, they will look for it from a different store. Granted prices are a bit pricey but they definitely are better then any other pair of shoes i've ever worn to work. Also they recommend that you bring the leather shoes back at least once a month so they can be conditioned (oiled, cleaned, new laces, etc.) This is a free service they provide which really helps to maintain the integrity of the shoes. Before they had you leave them over night which was inconvenient especially if you dont live close by, but now you can drop them off and they are ready in 5 minutes, nicely oiled and ready to go again. Overall the shoes are top notch quality. We've been through a lot. From gurneys running them over to vomit, blood, bodily fluids, etc being on them. They still are functional and comfortable. This is a must for people who are on their feet for long periods of time. read more

This is the worst Redwing store EVER!!! The employees are totally incompetent. Both times I have been here I was told my boots had to be special ordered. They said it would take 2 weeks to arrive. A month later I finally received them! The first time was even more disgusting! They told me it would take a month. Thought ok, it's Covid... 3 months later I finally received my boots!!! Both times no communication ever. No update. Nothing. Every associate told me something different. No discount. Just a lot of empty apologies. Don't come here. I will never come here again!!! Find another store!!! read more

Great service buy Adam and his team. They are very knowledgeable about job type specific shoes. read more

Red Wing - Store address phone number managers name. - Shoe Stores Near Me - Upland, California

Came in with my husband with the intention of buying something, just not knowing what for sure. There was a big selection and the guys were understanding and let him try on a bunch of different styles of boot to find the perfect fit. If you come, ask for Adam! He's a down to earth guy that's super friendly and willing to help. read more

Some kind of odd thing happened in which my fiance' and I ended up paying a lot more than we expected to. So he picked some work boots that he wanted. According to this document we got from them, the boots were a certain price that we were fine with paying, otherwise, we would have simply picked another style. There's not much of a selection here though. Unfortunately, we had to return another day to actually purchase them due to no fault of his own. When we went back to actually buy them, the boots were a much higher price. We had only been there 2 days before (because it was a holiday the day before). Had we known this would happen, we would have brought the original document we were given by THEM that showed the lower price, so we could have rechecked things. They claimed we were given the wrong price list document. They called the "person in charge" to see if there was anything they could do. They were able to offer a tiny discount, but the total was still a lot more than we were expecting to pay. Now, we could have chosen to return on a third day to see if the manager could so something. We just went ahead and bought the boots then ONLY because we wanted to be done and these were work boots that my fiance' needed for work. The entire interaction was handled in a calm manner, but that was just an odd occurrence and I wish we had that original document that showed the lower price. I gave a 2nd star in my review because at least the employee offered to call their boss to see what could be done. Oh well. We had never set foot in there before and have no reason to anymore. read more

Great boots, terrible customer service I sent in my work boots for repair on 10/21/2020 and they said it would normally take about 2 weeks but because of Covid its taking 5-6 weeks, which is perfectly understandable. After waiting 7 weeks I called for an update and they told me "let me call the cobbler and we'll call you back" but never did. I called and spoke to someone on 12/16, 12/17, 12/23, 12/30 and 2/1 and each time I was told they would call me back they never did. On 2/10 I called the store and left a message (still never returned my call) so I called corporate customer service. Corporate called me back a few hours and said my boots are suddenly there and ready to be picked up without any explanation. I waited SIXTEEN WEEKS to have my work boots repaired and it was like pulling teeth to get the back. The store never apologized. read more

I'd just like to take a moment to give compliments to your man Luis at the Upland, California store. I have been in the trucking industry for over a decade and have seen drivers with Red Wing Shoes as well as growing up with my dad as a bus driver he had a pair or two. I have always been a bit frugal and my ankles as well as feet have suffered. So on 03/25/2021 I took the plunge and went into the Upland store just before closing for the day. I met with a young man named Luis, now Luis is all of 100lbs soaking wet and looks about 18years old but OMG! I told him what I do and how much standing as well as walking I do in a day, from there Luis went into action. This young man has so much Red Wing knowledge it blew me away. I was just going to look, but walked away with a great pair of King Toe Boots. This young man needs to be groomed for his own store. He knew what I needed, up sold me on the inserts, knew the history of the company, and was wearing Red Wing Boots as well. SOLD! read more

Not helpful at all. I would recommend going to any other red wings store. The customer service is the worst.

Customer service sucks. I turned in my boots to get resoled over a month now. I called today 7/22/19. I was put on hold. After 45 mins I hung up and tried calling back.. the only thing I get now is busy signal... I guess these guys forgot to hang up the phone.. it's now going on 1 hour since the first call to try to get someone to answer or remember to hang the phone up. read more

The only disappointment here is that I can't give a 10 star rating. I went in for new work boots, and was helped by Marissa, who has great customer service skills. She helped me find a pair of good fitting boots, and an insole to help with some foot pain I've been dealing with. Marissa is friendly, patient, and knowledgeable. If you need new boots, or boot repair the Upland Red Wing store is the place to go! read more

Store is Closed door hours are 10 am to 9 pm it's 10:20 am and doors are still closed Im watching people come and go called and the message says they are with a customer. Ummm No they are closed read more

This review is to reflect this store, NOT Redwing product. The new staff of females is horrible. One has a horrible attitude!!! I pre paid a 100$ for re soles to be done a 2.5-3 weeks. At 4weeks I came in to the store to inquire about my boot. The staff has an attitude telling they would of called if they were done! I asked the lady how long one should wait before asking about something I already paid for? They made a call and my boots were magically going to be done by the next day. Later that day, i get a call, with the same rude lady, rudely telling me that they put the wrong Sole on my boot, and if I didn't want the wrong ones, i would have to wait extra time for them to fix there mistake! Like it was my fault?? Anyways, I pick up my boots, there all scratched up, obviously the shoe guy was also mad i didn't roll over and take the wrong soles. There customer service sucks, no sorry or any acknowledgement that i waited 5 weeks for re soles because of there mistake. This places customer service sucks stay away if possible. Please, Goggle any other redwing store for repairs, and probably any other needs. read more

Started a new job and I've had redwings before and they are soooo comfortable so I thought I'd try them again. I'm tired of my feet hurting from cheap shoes for crews or Payless that never last. So I came in about 30 mins before closing and Sonia was happy to help me out. I got on their pressure machine. She recommended son insoles as well but my budget wouldn't allow it this time. . However she also took the time to help me find the perfect fit in a perfect shoe. I absolutely love my work shoes. I would honestly wear them out in public. Great service and great product! Well worth the $. Thank you Sonia for your help last week. read more

Ok,, I come to pick up my boots and I didn't have my ticket with me,,, Brittney when to look for it and come back empty hands,,, she said to come tomorrow cause she was alone and have a customer in the store that needs to be take care,,,(means can't help me any more))thanks Red winds! You just lost another customer!! read more

No longer shipping at redwing they have lost a customer for life!! Took 2 months for a resole and they kept giving me different stories!! They're rude shitty customer service . They kept blaming the gobler recommendation was buy a new pair cause I told them that going back to diehard boots to work in and are hurting and scaring my feet!!! I got the boots back today all scuffed and when I asked about that they blamed me ! Clearly new scuffs from shipping back and forth with several other shows tossed in one large box!! The websites lie boots don't comeback as advertised!!! They are definitely lied to me multiple times then blame me!! (626) 827-3827 Incase they give a shit to apologize! read more

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Horrible service. I was there for about 30 minutes and no assistance. People just walked in and got greeted and assistance right away. So I just walked out. read more

Love Redwing Boots but this store let me down today. I walked in asked a repair question and one employee couldn't answer my question while the other one was glued to the chair and his phone. So I assumed they were looking in to it I chased my son around the store. 5 mins go by and I asked if it could be done and he says "oh well we can send them in and we will find out then, or I guess we could call huh?" To the guy stuck on his phone. Called answered my question and I was out. Terrible customer service. These stores aren't filled up because it's a quality boot with a hefty price tag. Hustle, do your job! I do it all day. Worst experience I've had with Redwing. read more

The staff is great. I walked in and was greeted and the guy there measured my feet then got a couple if different sizes to try on. Overall i would recommend this place because of the friendly and good customer service that you expect when shopping for high end work boots. read more

This store has a great selection for men and women they are pricy but you are getting a quality product. The employees are chill not aggressive to sell you the most expensive shoe/boot like other places I have been too. I go here about once a year to look for new work boots don't expect 40$ prices but you pay for what you get read more

Bad experience my first boots didn't last 1 week! And it's already ripped by the Metatarsal Guard. Contacted the store and talk to Juan and I told him what happened so send me a new pair. When I received my new pair of boots it's different type of leather/style and they added this shinny rubberized on the steal toe part up to Metatarsal Guard. Quality is poor and appearance is poor. I've send him email but never he replied back. My walmart steal boots last way longer maybe this just happened to me but I will never buy anything from Red wings. read more

Excellent service! The sales associate Jamie was very helpful, courteous and informative. Will definitely return to this location again. It's nice to speak to someone with knowledge of the products they have. read more