Love NR, I can find lots of good things/items. I can literally spend a good amount of time looking at different products. Prices are reasonably affordable for good quality brand name items. Staff at the check-out station and around the store are always more than willing to help, they are friendly and courteous. Love shopping for myself and my family @ NR. read more

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Great deals and selection. If you like spending spending time going through each of the items on a rack, kinda like thrifting, then this is your spot. Great brands, discounted. I never buy anything full price, so this is a perfect spot to come to. I was not shopping but my cousin was. Loved the shoe selection, even the clearance had some goodies. I'll be back, but hopefully the restrooms are clean. read more

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This location is always clean with ample parking and lots of inventory. I've only seen it very crowded during Christmas. Compared to the Ontario location nearby this location is a pleasure to shop at. Pricing is relatively the same but overall a much more stress free shopping experience. read more

Nordstrom Rack - They carry Curl Smith! - Department Stores Near Me - Upland, California

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Went in today at 11:05 am,I noticed 3 girls pretending to be busy with 1 box,& the employee who helped me was extremely rude! Was looking for his name tag & of course he didn't have one, young skinny male with beard & green eyes,I was trying to exchange my sons shoes I got him last Monday & never worn them,my son didn't like the color & I was trying to return them.Long story short the employee with green eyes & beard made such an ugly rude face telling me the shoes were dirty & to contact customer service instead...there's ways to tell customers nicely not with rude nasty faces and attitude,common employee with green eyes working the morning shift on 9/17/2025 you're in customer service! Making barely the minimum wage ...Learn to treat people nicely o go work somewhere else! read more

Went in to buy PJ Salvage pajamas for my Mom who is having heart surgery. Excited about the value of our favorite pajamas, however when I arrived in SD and attempted to prewash the gift (so my Mom can wear post-surgery). there is a huge theft deterrent tag still on the pj's AND connecting the pieces. So, instead of having a washed comfy ph's for my Mom, I have to race around at 10 a.m. to have a tag removed & still my Mom won't have washed, comfy pj's. Inconvenient beyond and all due to ineptitude. JACOB A. - you have one simple job to do. It's not rocket science. You failed. NORDSTROM - if you place tags on items then train your staff to remove them. I can't get this hour back. read more

Nordstrom Rack - Security tag - Department Stores Near Me - Upland, California

Went in tonight. Of course Black Friday weekend it was super busy. The lines were long . When you get up to the cashier service is A+ The cashiers could not be nicer . Not just one of them ALL of them. Standing in that long line, you observe everything. Again, great customer service . read more

The store is always clean and organized. The customer service here is outstanding. The selection of items are always on point. The prices are perfect for anyone to get more for their dollar. I completely recommend this store read more

So far with all the Nordstrom Rack stores I've been to all around with the state of California & even Pennsylvania, this location is on my favorite list. Store is always neat & tidy unlike other locations where items are everywhere. Crowds are usually minimal of which is nice to shop & can really take your time to browse around! Selection of items are always good with plenty of options. I love that you can park almost near out front in the parking lot & can just go up to the store via the escalators rather than having to walk thru the entire mall. read more

i hate doing bad reviews but the other day I went to Nordstrom looking for some pair of jeans and some shoes and I needed help so I asked this manager name Ashley omg she was so rude and very aggressive and looked at me like if I was dumb and gave me a face and when I asked her about the pants she tells me that's for men's like yes I know I'm trans she was so homophobic the worst place not going back!!! read more

I am extremely disappointed and angered by my experience with this store. I placed a nordstrom order for pickup at this location and had a nightmare of a time. First of all, I got a notification that my order was picked up from the store when I wasn't even IN THE STATE at the time it was picked up. When I called, the girl on the phone told me it must have been a glitch or someone accidentally marked it picked up. I was ASSURED the package would be in store when I came to pick it up, even after asking if it was okay to pick it up later in the week which would be easier on my schedule. 4 days later I come to pick up the package. Not there, of course. Come to learn, the package was returned on my behalf, yesterday. Cherry on top, it was a birthday gift that I was super excited to give, for a bday that is tomorrow. It is no longer available on the nordstrom website, and it's sold out on the brand's site as well. read more

My favorite retail store in upland area, they are very professional and customer service is amazing. Go Rack!

I just called to check if they had an item in stock and not sure the employees name however he was very rude over the phone and hung up while I was still trying to ask another question. HORRIBLE customer service. If i could put 0 stars I would. Learn to talk to people and treat others with respect. read more

Even with the revamp this place is so slow to check out. I hate coming here just for that reason. read more

Nordstrom Rack - Department Stores Near Me - Upland, California

Located in the Colonies Crossroads Plaza off the 210 Fwy. It was our first time here. Hardly anyone left shopping in the evening. Hubby was looking for a specific Nike shirt. No luck for him. Since we were here, I picked up some new shades and other items. Prices here are slightly higher than Ross, Marshall's or TJ Maxx, but they do carry good name brand items. Employee was very friendly and fast with her service. read more

At check out I was treated very rudely. I was using a Nordstrom Rack gift card that was missing 3 digits in the security code. Apparently some gift cards that are purchased at grocery stores have this issue. The cashier that was helping me was very nice but she called her manager on the phone who was asking her questions about me!!! I could see where this was going immediately. Next a security guard came over and stared at me for a while then started asking me questions that were making me uncomfortable. The cashier kept trying to explain to him that she confirmed that the gift card has a balance but the issue is in the security digits. It finally clicks with the security guard to add digits 001 to the code and it worked. I understand that a lot of people try to get away stealing but to off the bat make your customers feeling like a thief was very crappy. Do better management, this gift card issue is your responsibility to understand and problem solve. It was not okay that I had to defend myself. read more

This is a perfect place to browse for handbags and shoes! They play great music keeps you up and the place is pretty well organized! The sales associates at this location are very kind and helpful! read more

I think management is at fault for all of these horrible reviews. They need to hire more people and maybe the employees might be a little nicer. But having the minimum wage increase makes it look like it does, less employees. But I know that Nordstrom can definitely afford to pay their employees a decent wage and also they can afford to hire more people, they obviously need to. read more

The line was super long and customer service was not too nice. I was super happy when my item arrived and was ready for pick up. Once I was there I waited for a good 20 minutes in line and noticed the the representative had a upsetting glance. When I was next she wasn't very friendly and was short with me. She talked to me if I was a child and didn't even converse with me much. I had to say,"Um is that it?" She just nodded. I understand sometimes our jobs are demanding and we have to pick up the slack of shortages of employees and store closings, but that does not give you the right to treat customers like it is our fault. Maybe she had a bad day or maybe she was just tired, but please don't treat us like if we're some type of burden. For myself, wouldn't treat you the way you interacted with me if the roles were reversed. Been a customer for over 10 years and a card holder, and it makes it think twice to come to this store again, especially if I have to interact with this employee again. I'll prob stick to online exclusively. read more

Love my nearby nordstrom rack. Great selection and prices and checkout experience always a pleasure. This time Christopher J which I was unable to mention on survey. Last time was able to mention the name of another wonderful checkout experience. Thank you! read more

Antonio is the sweetest, most helpful and friendly security guard I've ever come across!!! I truly hope that his management staff and the rest of his team appreciates what a friendly hard worker he is. He made my shopping experience above and beyond. Thank you, Antonio! I wish I thought to ask him if I could take a picture of him but he has awesome dreadlocks and he's adorable adorable Oh and I also found some really cute things as usual at the Nordstrom Rack in Upland. read more

Nordstrom Rack - Nordstrom Rack - Department Stores Near Me - Upland, California

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Horrible customer service at this store!! The employees need training in customer service. Nordstrom in general has gone downhill over the years. But this is by far the worst store. read more

Is it me, or has the customer service really disappeared for Nordstrom? I went to this location to make a return because the Nordstrom Montclair has been closed for a long time now. I have been a cardholder for years and after what I experienced today, I called to close my credit card account. First of all the line was so long, especially for it being around 10:45 on a Wednesday. I had shoes to return and they denied the return because the shoes weren't in their box. No where on the website does it say this. So I waited in line for 20 minutes just to be told they can't help me. 2 of the shoes had never been worn but I got rid of the boxes to save space. The other pair of boots had been worn once but they were uncomfortable and I didn't like them. This has never been an issue in the past to return gently worn shoes if they didn't work for you. UPDATE TO Managements response. Items being returned were from Nordstrom not Nordstrom rack. When going on Nordstrom website and logging into my Nordstrom account it says I can return items in store to this location. It says nothing about Nordstrom racks return policy. I don't care about Nordstrom racks policy since my items are from Nordstrom. I was directed by the Nordstrom website that I could return my items to a either a Nordstrom or Nordstrom rack(it has you type in your location) to find stores closest. Since Montclair and I guess Victoria gardens are no more where was I supposed to return items? Y'all need to get it together and update this info online to avoid confusion. Still canceled my card cuz this isn't how an "upscale" dept. store should be servicing customers. read more

Very unhappy ! Thought my overall price was a lot but I did get a few items ! Come home and find out I was charged for one dress shirt 3 times ! How can I prove to them I only got three not 5 ! 75$ overcharged not happy read more

Well, I don't wanna get anyone in trouble but the supervisor there has a serious hygiene problem. I'm not sure if Nordstrom is doing a good thing by hiring someone that is homeless, but the person has not showered nor has he brushed his teeth and also his attitude is horrible, I really hope that Nordstrom takes serious consideration in fixing his hygiene and attitude. This is not the Nordstrom I remember. read more

First time at this Nordstrom Rack. It's in a nice shopping center off the 210 frwy. I stopped by because my plans changed and just pulled in. I found these cute little sperry waterproof boots for only $35. I imagine I'll use them to run to the market or grab the mail. The staff was very friendly. I could of stayed and had Starbucks with them. Good job whoever did the hiring. I did buy chocolates at the register so try and resist those. They also had great travel size of face products by the register. I later remembered I had a Nordstrom's reward and took it in a week later. They made the adjustment very easily. I'll definitely go back. read more

Nordstrom Rack - Speery boots for fall. How cute - Department Stores Near Me - Upland, California

After stocking up on some carbs across the street, we wandered over to Nordstrom Rack for some department store exercise. This Nordstrom Rack is newer, and it is very organized. We found high-end accessories, shoes, and jeans for great prices. I was also able to finally find a shoe in a wide size that I have been searching for all over, including the Internet. I also like the fact that they maintain both shoes in boxes on the racks. It is much neater than other Nordstrom Racks I have been too. The customer service reps were friendly and helpful too. read more

Nordstrom Rack - MK...so cheap - Department Stores Near Me - Upland, California

I have been a cardholder for years ! I just cut up my card after the way I was treated in this store today ! I have already made a complaint to Corporate. Done read more

Had my first bait and switch like experience at the Nordstrom Rack in Upland. Never thought this would happen to me at a Nordstrom Inc. store, but I guess the level of professionalism that I have come to expect from Nordstrom has declined. I had found a one off item, specifically a size large hoodie by Acne Studios in their 70% off clearance rack at the back of the store. I had never heard of the brand but felt the quality was really good. I couldn't find a price tag and took it up to the counter to make a purchase. None of the employees knew the cost and had to send someone to the back to figure it out. Turns out the retail price is $350. They asked me if I still wanted it, and I said "yes," at the advertised price of 70% off. They refused to honor the advertised price, and said an employee must have made a mistake, and that hoodie should not have even been in store. However, I could buy it at full price is what the manager stated. What a total scam. I've shopped at Nordstrom Rack and Nordstrom for quite a while, did not expect a store with a strong reputation to behave so unprofessionally. Customers are not responsible for a businesses "mistake" in advertising. They should have honored what they advertised to me, instead of trying to get more money out of me. I think I will shop somewhere else until Nordstrom starts to behave a little more ethically. read more

Nordstrom Rack - Department Stores Near Me - Upland, California

I bought a blouse at the rack on Saturday I took the tag off on couldn't fit it my husband threw away the receipt and the bag when I went in to take it to the store to exchange this The sales lady who was Asian said to me we can't exchange it we can't return it you don't have your tags and the stickers are off another sales lady said to her why don't you look her up by her phone number this Asian lady girl refused she said the only way that you can return it or is to speak with the manager I said well can I speak with the manager manager came up very nice lady said look her up by her phone number the Asian lady seemed uncomfortable with me and did not want me to be helped properly I'm a black woman and I was already profiled by her when I wanted to return something without receipt or without tags I was really really upset the manager kindly took good care of me but it didn't take away the fact that this young girl clearly did not want to help me . I would had left came home and excepted her inability to have human Customer service I just got off work was dressed in my business attire. I'm not a criminal. I hope no other non white person has to indure this lack of customer service . Surprised at Nordstrom rack read more

Stopped by today at around 6pm today to do a Return. As soon as I walked in you could feel no air in the store. It was very still in there. This is like the 3rd time I've been at this location and it was warm in the store. Why? I tried to shop after my return but just wanted to get out where it was cooler outside. read more

Return was declined due to poor return policy and managerial decision. I attempted to return a miniature oven that was purchased 60 days ago due to a broken glass door (from heat I assume) I figured Nordstrom to be a reputable store and the return wouldn't be an issue-I was sadly mistaken. Manager merely stated that they were firm on their return policy and wouldn't even extend store credit. Policy; 1-has to be returned within 45 days 2-need to have receipt 3-item has to have price tag attached 4-item has to be unused (How do you know whether an item works or not unless it's used?) I think I'll stick with Costco, Sams club, etc. Even Target has a better return policy read more

This one is just OK. What's bothering me the most is the fitting rooms. They're tiny, they have the worst lighting, and the mirrors are so unflattering. I have an average build but this mirror made me feel heavier than I am and every dimple of cellulite was magnified! Nothing looked good and I ended up walking out! You would think they would have more flattering lighting so customers want to buy everything they try on! read more

I actually removed a bad review from about a year and a half ago so I could write a good review. It was Over trying to return an item. The reason is I recently bought a couple pair's Lucky jeans and one of the fell apart after wearing them twice. I didn't even want to try to take them back because the experience I had about a year and a half ago . I'm glad I called and talked to the manager Samantha. She was very professional and took amazing care of me! I have a totally different opinion about this business because of her. The whole atmosphere of the store is different than two years ago. I believe it is a reflection of Samantha's management skills. In my opinion being in management for over 30 years is Attitudes are caught not taught. Samantha has a great attitude and it definitely shows throughout this store! Thanks again Samantha! read more

I stop by on 4-25-19 The store was warm inside and was not greeted. There was a security guard talking to a employee and not doing his job. Yes hes a big guy but will not help if hes not looking around or walking the store. As i walked around its not that good,reminds me of a ross or tjmaxx. The male employee had expose tats and crazy earrings.I guess they will take any one. I ended walking out the store and will not come back.. sense toys r us is closed and 2 stores are closed next to it does not look good for this shopping center. read more

Came to this location this morning to make a return and to pick up an online order. I went to the designated area and waited for a while before going to the main line to ask if someone was available to help. The cashier rudely said "No! There is a sign there saying that area is closed". There were 2 registers and the sign was only on one so I just assumed it was that one register. Anyways, when I asked where to make a return she barked "Here! Be right with you" and then proceeded to tag items instead of helping me. I was then assisted by another cashier. A few moments later a gentleman asked if there was anyone working the return area and she yelled at him as well. What happened to all the friendly Nordstrom employees? Won't be coming back to this location ever again. read more

Came in to buy shoes for my medical assistant school and we were looking for all white shoes that a needle couldn't poke through so we found some and took them to the front and were checking out and the cashier who's name is Candice F starts checking the shoes and making sure they are the right size and she pulls out clothing tags from someone who obviously stole them from the inside of the shoes and starts questioning us like as if we did it. How embarrassing can you be to question us like we stole the merchandise!!!!!!!!! Like I hope the store management reads this cause you need to train her better in loss prevention. You don't start assuming that someone who is being honest is capable of being dishonest. You can lose your job for false accusation. read more

Nordstrom Rack - Department Stores Near Me - Upland, California

The Most uncomfortable experience at this location! I came with family to eat at Chili's and had to kill time, so we went to this location which we regretted. We were being watched and followed by two employees all around the store. Lost prevention said "do you need help? I can find someone to help you?" Which I clearly did not need help. It was the first time in my life that I felt this uncomfortable in a store. I would not recommend this location to anyone of color, unless you want to feel watched or racially profiled. read more

Came in with a friend but I didn't end up getting anything Not many items to choose from for a size 14 shoe. But besides that the store is pretty big and looks like they have a lot of items. I don't think I'll be coming back here read more

Overall one of the better Nordstrom's rack that I found are used to go to the regular Nordstrom's in Monclair but that unfortunately closed so this is the Next best thing I have been to the one in Chino Hills and I feel that one is kind of a mess. Overall it's pretty organized in this location read more

This is the worst rack I've ever come to. I live nearby and have been here SO MUCH in the past 8 years. And honestly it's always the worst customer service. I always return because it's so close to me and I'm reminded to never come back again. The store workers are so rude and annoyed to be working ALL THE TIME. How does Nordstrom allow such terrible customer service? I remember when Nordstrom was once the leader when it came to service but holy moly has that changed. I don't want to single anyone out but I CRINGE when I know I'm going to be helped at the register by this older woman. She's short with dark hair. I unfortunately always get her window with my luck lol. She makes it known that I'm an inconvenience for her whenever I have a return or an issue with a return. I've never felt so consistently uncomfortable shopping at the same store. I'll be going to the rack at the mills from now on. I've always had great service there, and even though it's 20 minutes out of my way to get there, I would much rather prefer to shop comfortably and make the drive. I can tell by other reviewers that this is a consistent theme. Hopefully Nordstrom actually does something about it instead of apologizing on Yelp and then not making changes lol read more