Worst Experience Ever!…read more I took my daughter to Lucy's Formal for a graduation dress. Not only was the dress overpriced but the experience alone just not worth time or hassle. The dress needed alterations and that's where the nightmare began the owner Elizabeth/Lucy who sold us the dress informed me our dress would be ready the following week. Her in store seamstress pretended to show she understood our request & went to pin the dress according to the adjustment we were requesting. We paid for the dress and were told it would be ready the following week. with only alteration payment being outstanding. When we went back the following Wednesday, the dress had been altered, but nowhere near to what we had requested. We asked for knee length and it was longer than knee length she had messed up the right side cup and sleeve, to my amazement she thought we wouldn't notice and expected us to leave with the dress damaged & with a dress that looked completely opposite of what we had asked for. When the customer service girl came to help not only was she arrogant with a really crappy attitude, but no customer service experience whatsoever instead of listening to me about my concerns she was more Worried about whether or not I had paid for the dress even though she had the receipt in hand that said PAID!!! After seeing it was paid for and me telling her 3 times I had paid! She then allowed me to explain that the alterations were not at all what I had requested, she informed me the Seamstress was not available that day to take new measurements but she would take measurements her self and leave notes behind for the seamstress. I was skeptical but at this point I needed the dress to be completed so she proceeded to take notes and was writing everything down thoroughly. We once again left not as confident, & concerned that the dress would not be done in time for my daughter's event. She told us to come back in 1 week. The following week came & days before the dress should have been completed I get another call this time from Itzel informing me that she did not know why my dress was still there, and they had lost all the notes of the alterations that needed to be made. She also shared there was no seamstress in sight so it would take another week for dress to be completed we're now going on 2 weeks. She asked me to come in on a Sunday evening, where she normally doesn't work, but according to her she would be there and could take the time to go over the measurements for the third time to make sure that the Seamstress got the proper notes and would this time make the correct alterations. I showed up Itzel nor the Seamstress were there. And a third arrogant customer service rep assisted or pretended to help me. I kindly asked if she could call Itzel because I had been standing there for 15 minutes & she stated well if she told you she was going to be here she'll be here. 30 minutes later & still no one showed up. Luckily a kind lady by the name of Soila ended up walking up to assist and really if it wasn't for her, the dress would have never been completed. The alterations would not have been made according to my standards and this would have been a complete disaster finally after 3 weeks the dress was completed and I had to go to the seamstress house to pick up the dress because I could no longer trust the incompetence of the store and owner . if I'm rating this place one star it's because it's the worse I can rate If it was up to me Lucy's formal would get zero stars for their horrible customer service, horrible employees! The owner takes absolutely no accountability or responsibility for the actions of her employee total disgrace. I would recommend nobody shop here and save yourself the time and money and go somewhere else because there are plenty of places like this that don't treat their customers the way these people do.

Horrible experience , would not recommend If I could give…read morezero stars . I would give ZERO STARS! We came in with good spirit and questions about accessories. But from the start , I was extremely disappointed with the service. The so call "manager" was insistent on pushing something we didn't want, making the experience uncomfortable. She also acted as if she was busy, even though there were no other customers around. Overall, it felt dismissive and unhelpful. Definitely not the kind of service I expected. I would recommend to go to a different place with better quality.

Had a wonderful, easy experience with Marisol. She's super pleasant and has a great eye. Just…read moreneeded basic blacks this time, but I will definitely be back for the amazing variety of colors! I'm happy with the price, too!

Just bought a hat for a little more than a $100. Couldn't you have offered a cheap cardboard box…read morewith it, instead of putting it in a plastic bag and saying here you go? I've purchased about 4 hats there over the years, customer service just seems to keep going down, kinda whatever attitude. I'll be going to the hat shoppe in Long Beach from Now on. Peace.

Excellent service quick turnaround. Hemming is between $15 and $20 for pants. There are a lot of…read moredresses for sale in the building, but I brought in my own clothes and just had them altered there which was great.

Let me tell you Maria did her thing! She helped my too big of wedding dress fit!…read more I think we went down 2 whole sizes after everything was said and done. I highly recommend her she is amazing!

The best designer, tailor in the west Thank you for the…read morewonderful outstanding job you have done for my daughter wedding We know you for years and you always # 1 Thank you

Love their attention to detail! The lining of my dress was fixed perfectly, and they were able to…read morekeep the seam invisible. I really liked their work

The girl that helped us was Super helpful super easy to work with made the prom tux experience,…read moreeasy breezy

Kyra will thoroughly go through the whole process with you. No need to be nervous she'll take care…read moreof you!!

I don't wear suits often for work, so buying one felt a bit intimidating. I ended up purchasing a…read moresuit online and while the jacket fit perfectly, the pants were a size 30 and way too tight. I was fully planning to return it, but decided to give Zilas a try first because of their great reviews. I'm so glad I did. Moosa was incredibly welcoming and kind. He had me try on the pants, made a few quick adjustments and markings--and within about 15 minutes, the fit was completely transformed. It honestly felt like magic. I left the pants with him for hemming, and just two days later, everything was perfect. I always wondered how this place had such consistently high reviews, and now I completely understand why. The service, skill, and experience were all outstanding. Thank you, Moosa--you've earned a loyal customer for life. I'll definitely be back.

My hubby loves coming here for dress shirts. The owner is really nice and helpful. Never pushy. I…read morerecently had a blazer tailored here with the seamstress and it came out great. I will be coming here for all my alterations.

We visited the Men's Wearhouse in Redlands, California today to set up a formal tuxedo rental for…read moremy son's upcoming black tie wedding in Los Angeles. The sales associate, Courtney helped us with the rental process. She showed us several tuxedo jackets styles, ties, shirts, vests, shoes, and cufflinks-all in various colors. Courtney was professional and streamlined everything for us, making the entire experience effortless. We are happy with our final selections for the weekend events and grateful for Courtney's expert suggestions and assistance. We of course have not received the final product yet, but we are more than happy with the rental process thus far. I would highly recommend the Redlands store location. Make sure to ask for Courtney. She's awesome!!

Terrible experience. I haven't shopped for a suit in 15 years. I decided to dedicate some time at…read moreMW for the famed experience and selection. I was greated by a younger salesman who directed me to the most expensive suits. Without the knowledge of the price. Yes the suit is amazing and the fit is great. I absolutely hated the shirt(MW brand) terrible fit and feel, trash material and insanely over priced, it literally looked like a parachute on me, the excuse was that the shirt needed to be tailored and that MW does not offer fitted shirts, I feel it was a money grab and just a lot of unneeded charges. I ended up going to a different retail store, got the pants jacket a fitted shirt and a tie, for $700 less then the MW blah blah blah sales tactics... and zero people gave a single care about who made the suite what brand, or where I bought the suit from. Honestly I hated the way I looked at Mens Wearhouse

I was in a pinch time wise for a wedding. I found a great dress for a really good price but it was…read morejust a little too big up top. I figured I would see if I could have it altered, I called around a few places and a lot of them were either too busy or taking appointments for the following week. I only had a few days before I left town for the wedding. Cruz Tailors said they would see and could do a rush order for an added fee. I came in paid and picked up in two days. I loved the way it came out and the fit was so much better. I felt more comfortable enjoying myself without being nervous my dress would fall. Would come back and they really seem to know what they are doing. I can't say for sure price point wise if it's lower or higher but I believe it was very reasonable for what I needed as well as the speed. It's easy to find in the heart of the downtown area just a little away from the Main Streets. Street parking but there is a lot close by if you need to use it. Very convenient and right off the freeway. The staff were very friendly and accommodating. I will say for bigger jobs you want to give them time and yourself. My alterations were fairly simple and minimal just as an FYI. Would come back again and I have a few items I need altered in my closet.

Had a couple pairs of new sweat pants tailored to my waste. The quality of their work is very good,…read moreespecially for what I was charged. I recommend this business for tailoring needs!