We had a wonderful experience at Lucy's Formals and were extremely impressed with the level of…read morecustomer service and professionalism provided throughout our visit. We were greeted immediately upon entering the store, which made us feel welcomed and valued as customers. The staff was friendly, attentive, and very helpful throughout the entire shopping experience. The store had a beautiful selection of dresses with many styles and colors to choose from. Communication was excellent from start to finish, and all questions were answered clearly and professionally. The staff made our experience enjoyable and stress-free with their professionalism and attention to detail. The overall atmosphere was warm, organized, and inviting. We highly recommend Lucy's Formals to anyone looking for beautiful formal dresses and outstanding customer service. The Aliipule Family

Worst Experience Ever!…read more I took my daughter to Lucy's Formal for a graduation dress. Not only was the dress overpriced but the experience alone just not worth time or hassle. The dress needed alterations and that's where the nightmare began the owner Elizabeth/Lucy who sold us the dress informed me our dress would be ready the following week. Her in store seamstress pretended to show she understood our request & went to pin the dress according to the adjustment we were requesting. We paid for the dress and were told it would be ready the following week. with only alteration payment being outstanding. When we went back the following Wednesday, the dress had been altered, but nowhere near to what we had requested. We asked for knee length and it was longer than knee length she had messed up the right side cup and sleeve, to my amazement she thought we wouldn't notice and expected us to leave with the dress damaged & with a dress that looked completely opposite of what we had asked for. When the customer service girl came to help not only was she arrogant with a really crappy attitude, but no customer service experience whatsoever instead of listening to me about my concerns she was more Worried about whether or not I had paid for the dress even though she had the receipt in hand that said PAID!!! After seeing it was paid for and me telling her 3 times I had paid! She then allowed me to explain that the alterations were not at all what I had requested, she informed me the Seamstress was not available that day to take new measurements but she would take measurements her self and leave notes behind for the seamstress. I was skeptical but at this point I needed the dress to be completed so she proceeded to take notes and was writing everything down thoroughly. We once again left not as confident, & concerned that the dress would not be done in time for my daughter's event. She told us to come back in 1 week. The following week came & days before the dress should have been completed I get another call this time from Itzel informing me that she did not know why my dress was still there, and they had lost all the notes of the alterations that needed to be made. She also shared there was no seamstress in sight so it would take another week for dress to be completed we're now going on 2 weeks. She asked me to come in on a Sunday evening, where she normally doesn't work, but according to her she would be there and could take the time to go over the measurements for the third time to make sure that the Seamstress got the proper notes and would this time make the correct alterations. I showed up Itzel nor the Seamstress were there. And a third arrogant customer service rep assisted or pretended to help me. I kindly asked if she could call Itzel because I had been standing there for 15 minutes & she stated well if she told you she was going to be here she'll be here. 30 minutes later & still no one showed up. Luckily a kind lady by the name of Soila ended up walking up to assist and really if it wasn't for her, the dress would have never been completed. The alterations would not have been made according to my standards and this would have been a complete disaster finally after 3 weeks the dress was completed and I had to go to the seamstress house to pick up the dress because I could no longer trust the incompetence of the store and owner . if I'm rating this place one star it's because it's the worse I can rate If it was up to me Lucy's formal would get zero stars for their horrible customer service, horrible employees! The owner takes absolutely no accountability or responsibility for the actions of her employee total disgrace. I would recommend nobody shop here and save yourself the time and money and go somewhere else because there are plenty of places like this that don't treat their customers the way these people do.

Had a wonderful, easy experience with Marisol. She's super pleasant and has a great eye. Just…read moreneeded basic blacks this time, but I will definitely be back for the amazing variety of colors! I'm happy with the price, too!

Just bought a hat for a little more than a $100. Couldn't you have offered a cheap cardboard box…read morewith it, instead of putting it in a plastic bag and saying here you go? I've purchased about 4 hats there over the years, customer service just seems to keep going down, kinda whatever attitude. I'll be going to the hat shoppe in Long Beach from Now on. Peace.

It was really busy but it didn't have what I needed prices seemed reasonable, and the ladies were…read morenice. It's a small business so I would support them.

Totally recommend. My mom is in hospice and I needed a dress fast and inexpensive. I have to say…read morethey treated me with sympathy and care. They accommodated my needs and ensured I had the best experience given the circumstances. My dress was perfect!

The best designer, tailor in the west Thank you for the…read morewonderful outstanding job you have done for my daughter wedding We know you for years and you always # 1 Thank you

Love their attention to detail! The lining of my dress was fixed perfectly, and they were able to…read morekeep the seam invisible. I really liked their work

Closed Tuesday In…read morethe Palm Court shopping plaza , same shopping plaza as Target in Slover / Sierra street area of Fontana . I was greeted warmly by one of the friendly staff, she later stopped by to see if we had any questions and needed to try any garments on. As I proceeded to walk through the back I was approached by another friendly smiling staff. Great selections of formal occasions dresses . From bride dresses , quinceanera , school dances , bridal wedding parties etc. Unfortunately none of the dresses has price listed on the tags. One of the staff informed us , to choose a dress and they can look up the price, the price of the dress also included for the in house alterations . Although I didn't purchase anything from Princess Bridal today , I definitely will patronize this establishment again. My only reservations is the lack of price listed on the dress. It would seem a nuisance to always ask how much something is.

My daughter went to pick up her dress and they were closed when they were supposed to be open per…read morethe hours posted online. The phone is going straight to voicemail but the box isn't set up to leave a message. I FULLY paid for my daughter's dress and can't get it!

The girl that helped us was Super helpful super easy to work with made the prom tux experience,…read moreeasy breezy

Kyra will thoroughly go through the whole process with you. No need to be nervous she'll take care…read moreof you!!

I don't wear suits often for work, so buying one felt a bit intimidating. I ended up purchasing a…read moresuit online and while the jacket fit perfectly, the pants were a size 30 and way too tight. I was fully planning to return it, but decided to give Zilas a try first because of their great reviews. I'm so glad I did. Moosa was incredibly welcoming and kind. He had me try on the pants, made a few quick adjustments and markings--and within about 15 minutes, the fit was completely transformed. It honestly felt like magic. I left the pants with him for hemming, and just two days later, everything was perfect. I always wondered how this place had such consistently high reviews, and now I completely understand why. The service, skill, and experience were all outstanding. Thank you, Moosa--you've earned a loyal customer for life. I'll definitely be back.

My hubby loves coming here for dress shirts. The owner is really nice and helpful. Never pushy. I…read morerecently had a blazer tailored here with the seamstress and it came out great. I will be coming here for all my alterations.

Incredible service! Lindsay listened to what I wanted and NAILED it. They made the process so…read moresmooth and easy. The tailoring process was so quick and headache free. They have such a wide selection and their prices are so reasonable. The quality of the material is truly unmatched. They were genuinely excited for me! 10/10 recommend!

Amazing experience! The owner is so nice and helpful! Great selection! Highly recommend!read more