We had a wonderful experience at Lucy's Formals and were extremely impressed with the level of customer service and professionalism provided throughout our visit. We were greeted immediately upon entering the store, which made us feel welcomed and valued as customers. The staff was friendly, attentive, and very helpful throughout the entire shopping experience. The store had a beautiful selection of dresses with many styles and colors to choose from. Communication was excellent from start to finish, and all questions were answered clearly and professionally. The staff made our experience enjoyable and stress-free with their professionalism and attention to detail. The overall atmosphere was warm, organized, and inviting. We highly recommend Lucy's Formals to anyone looking for beautiful formal dresses and outstanding customer service. The Aliipule Family read more

Worst Experience Ever! I took my daughter to Lucy's Formal for a graduation dress. Not only was the dress overpriced but the experience alone just not worth time or hassle. The dress needed alterations and that's where the nightmare began the owner Elizabeth/Lucy who sold us the dress informed me our dress would be ready the following week. Her in store seamstress pretended to show she understood our request & went to pin the dress according to the adjustment we were requesting. We paid for the dress and were told it would be ready the following week. with only alteration payment being outstanding. When we went back the following Wednesday, the dress had been altered, but nowhere near to what we had requested. We asked for knee length and it was longer than knee length she had messed up the right side cup and sleeve, to my amazement she thought we wouldn't notice and expected us to leave with the dress damaged & with a dress that looked completely opposite of what we had asked for. When the customer service girl came to help not only was she arrogant with a really crappy attitude, but no customer service experience whatsoever instead of listening to me about my concerns she was more Worried about whether or not I had paid for the dress even though she had the receipt in hand that said PAID!!! After seeing it was paid for and me telling her 3 times I had paid! She then allowed me to explain that the alterations were not at all what I had requested, she informed me the Seamstress was not available that day to take new measurements but she would take measurements her self and leave notes behind for the seamstress. I was skeptical but at this point I needed the dress to be completed so she proceeded to take notes and was writing everything down thoroughly. We once again left not as confident, & concerned that the dress would not be done in time for my daughter's event. She told us to come back in 1 week. The following week came & days before the dress should have been completed I get another call this time from Itzel informing me that she did not know why my dress was still there, and they had lost all the notes of the alterations that needed to be made. She also shared there was no seamstress in sight so it would take another week for dress to be completed we're now going on 2 weeks. She asked me to come in on a Sunday evening, where she normally doesn't work, but according to her she would be there and could take the time to go over the measurements for the third time to make sure that the Seamstress got the proper notes and would this time make the correct alterations. I showed up Itzel nor the Seamstress were there. And a third arrogant customer service rep assisted or pretended to help me. I kindly asked if she could call Itzel because I had been standing there for 15 minutes & she stated well if she told you she was going to be here she'll be here. 30 minutes later & still no one showed up. Luckily a kind lady by the name of Soila ended up walking up to assist and really if it wasn't for her, the dress would have never been completed. The alterations would not have been made according to my standards and this would have been a complete disaster finally after 3 weeks the dress was completed and I had to go to the seamstress house to pick up the dress because I could no longer trust the incompetence of the store and owner . if I'm rating this place one star it's because it's the worse I can rate If it was up to me Lucy's formal would get zero stars for their horrible customer service, horrible employees! The owner takes absolutely no accountability or responsibility for the actions of her employee total disgrace. I would recommend nobody shop here and save yourself the time and money and go somewhere else because there are plenty of places like this that don't treat their customers the way these people do. read more

Horrible experience , would not recommend If I could give zero stars . I would give ZERO STARS! We came in with good spirit and questions about accessories. But from the start , I was extremely disappointed with the service. The so call "manager" was insistent on pushing something we didn't want, making the experience uncomfortable. She also acted as if she was busy, even though there were no other customers around. Overall, it felt dismissive and unhelpful. Definitely not the kind of service I expected. I would recommend to go to a different place with better quality. read more

Worst customer service ever. She said I was wasting her time, cause I was asking her questions. She kept treating me horribly. I told her that I wanted to show my husband, and in her own words said I was being controlled and I can't decide myself. Wow I cannot believe a sales person is this bad. I just left and never coming back. I really needed a dress, but I rather get it from someone else. read more

Don't waste your time. Bad service. Felt like I needed to know I wanted to buy from there no matter what and I had no choice if I even wanted to look around. I have never been treated so poorly. She was extremely rude. read more

Everyone at lucy's formals was so amazing and helpful! The staff was so welcoming and helpful in finding a dress tailored to my style! A great place if you're looking for a dress for any formal occasion. read more

if I could give 0 stars that's what I would give. Horrible service, not allowing us to look around at dresses, suggesting dresses that were not what we were asking for and kicked us out of her store because we were not buying anything. She said "if you have no further questions have a good day" TWICE, please do yourself a favor and do not shop here. read more

HORRIBLEE!!! she was so rude and made the teenagers call their moms or else she would let them try on dresses. DO NOT GO HERE!

The young lady with the long curly black hair was extremely helpful and truly went above and beyond to make sure I left with a dress I loved. She spent a lot of time searching for similar dresses and styles when one I liked didn't come in the color I wanted. She was patient, attentive, and clearly cared about helping me find the right option. She also spoke on the phone with who I assume was the manager, who was equally helpful in making sure we were shown all of our options. Overall, the service was wonderful and made the experience so much better. read more

Lucy's Formals has a huge selection of beautiful gowns for all occasions. The staff is exceptional and made our prom dress shopping experience so special. read more

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Isabel is one of the worst people in customer service I've ever encountered, and apparently, from what she's told us, she's the manager? If all of your other sales girls are kinder and more respectful than you at your job, maybe it's time you step down from your position. She dismissed our concerns for a dress we were going to order and was very rude and argumentative when we told her it's not the same dress we agreed upon. Not only that, when we first arrived at the store, she acted like we weren't worth HER time. The other sales girls were much better at their job and more attentive. During fitting when we needed help with the back because they had changed it, she said she had to watch the store for customers, but we were literally the only ones in the store at the time. And when we had the alterations, not everything we asked for was completed, and it was passed off as if it was what we wanted. It's an additional $45 for alteration, but you can't even get it done the multiple times we asked about it? It's all around a very unpleasant experience. Judging from all the other reviews about Isabel, I would suggest you make another one of your sales girls the manager instead. At least they know how to be respectful. Currently awaiting our refund for both the price of the dress and alterations. It doesn't make sense for the business to keep both our money AND the dress. read more

Do not shop here. How rude of customer experience they showcased to my mother. The owner acts like her shop has designer dresses that are high quality and has an attitude that acts like it. Do not shop here. At all. I hope they read this and take into consideration how to learn respect and being a better human being. read more

Loved that I was able to find my wedding dress here. They helped me with the alterations and when I came to my second fitting my mom and sister fell in love with it. It hugs my body perfectly. Also the cost was way better than other places I've been. Definitely recommend coming here. read more

Terrible customer service and process, owner/ manager was condescending and rude and overall misunderstood us at every step. Did not have inclusive sizing and was very overpriced and pushy on making us buy today. She was very upset when we mentioned we were not sold on buying a dress today and needed to shop around different stores first. Overall so rude and unprofessional she accused us of wanting to use their cheap website vendor instead of them when all we were doing was assessing our options since theirs obviously are not that great. IN CONCLUSION: Shop online it saves you more time, money, stress and condensation read more

ZERO STARS.if you're thinking about applying here, DONT!!! not beginner friendly. maybe if you have experience but i was here for 2 days then i quit because the owner has NO training program and it was so overwhelming being asked to do 3 tasks at once ( literally ) also this lady wants to build a relationship when that messes things up. work is for work not to socialize.. she basically asked to eat lunch with me until i said yes even tho my body language was saying no .. very disappointing experience. read more

I've never walked out on anyone like I did here. If I can give this place a zero I would. I've purchased a suit from here before, a couple years ago and it was great quality and the man helping us was very nice and helpful. Fast forward, my most recent experience was baffling. I walked in and the employee seemed perturbed that she had to hang up the phone to help me. She was not very friendly and definitely lacked any type of professionalism or customer service skills. She asked if I was serious about buying or if I needed to ask my husband first before making a purchase. She said she had customers earlier that didn't make a purchase because "they need to ask their husband first". Very condescending and belittling. She then showed me a piece of clothing that I was Interested in, and I wanted my child to try it on before buying. She asked if I was going to buy it, to which I replied that if looks good I would buy it. She asked again if I was serious about buying it because I mentioned maybe not liking the fabric, to which I answered again, well I want to see it on before I decide. This happened AGAIN and AGAIN. I had to walk out because she refused to let us try on the clothing!!!! Very disappointed in this place. You try to support local small businesses, but they obviously don't care how they treat customers. Oh and I was the only customer there at that moment. read more

I came in to pick up my daughter's dress and was interested in buying another one. An employee named Isa immediately stopped me and said she couldn't help me. Her attitude was upsetting and ruined my entire experience. I will not be returning or recommending this place. read more

If I could leave 0 stars I would! Super rude customer service. Asked to try on some dresses and the lady was super rude. She didn't even want us to try on dresses unless we were going to purchase. She was talking to me as if I were dumb and with major attitude. Decided to walk out. I will never spend my Money there. read more

Terrible customer service and extremely overpriced I went in for a bridesmaid dress today the woman there commented condescendingly on my body and chest size. I kept asking for specific dresses and she would bring something completely different "suited to my size" she let me try on 2 dresses and when I asked to try on another one she said I needed to have the bride there with me before she continued to work with me (in a very snotty tone). If I'm going to spend almost $200 I should be allowed to try on anything I want. The dress is my choice all I needed the bride for was to confirm the color. So no I will not be buying from here nor do I recommend this store to anyone else. read more

This is by far the worst example of a business I've ever come across. I genuinely do not understand how they're still in business let alone inside of a mall. This store and its owner bring disgrace to the shopping center. Not only is the owner incompetent but it also disorganized as well as lacking accountability for her mistakes. I can only imagine how many people she has taken advantage of. My poor grandmother ordered a dress for her great granddaughters wedding and came to pick the order up with receipt in hand and was met with a narcissistic woman. She has the audacity to tell my grandmother she never placed an order. Now my poor grandmother has nothing to wear. Terrible customer service. I would never recommend this place and I wouldn't be surprised if next time I go to the mall for a pretzel I see a for lease sign on this store read more

Been coming to her for years she has a great selection of your choice for any formal events I highly suggest you check her out and her costumer service is immaculate read more

Very rude. Won't let you try on anything unless you are going to for sure buy an item from them. Can't take pictures of the dresses either.

It was my first time entering this store for my daughter's prom dress. The first thing I noticed was the wide variety of selection. The store includes many different styles, sizes, and even accessories like ties, bows, etc. The dresses also range in formality. The customer service here is excellent as well. It was immediately made apparent that alterations for the dresses are available, since the store doesn't necessarily make them. Any questions were answered honestly to the best of their ability whether it was about price, material, or schedule. It's always best to schedule an appointment, especially if you're doing last minute shopping like me. However, this wasn't an appointment and still managed to be of great service. On top of all that, recommendations came naturally and options were offered to fit my daughter's interests when she tried on a dress. Lucy, the owner, was super kind and helpful in conversation and information- not to mention that the dress will arrive on-time even if the alterations are last minute. Despite it being the busy month for prom dress shopping, she can still work with that time. In addition, she did ask about things like comfortability with the dresses just in case. I 100% recommend this store for any dress shoppers that have a formal event. read more

Do not shop here for your dress this lady does not deserve any business. Not sure if she's the owner but I have been to this place twice and seems like she's the main lady that works there. she is very rude and her customer service is horrible for working in a place like this. She rushes you, makes you feel uncomfortable and makes you feel like just leaving like I did. Shopping for a formal dress is supposed to be fun and exciting but she makes you feel like crap. read more

if i can rate this business a negative 5. i walked out of the store within 3 min of me entering i walked and immediately fell in love with a toddler white dress, i checked the sizes and there was only an 18 months and 6t .. a lady walked up to me and said no pictures (i didn't even have my phone out) i said yes its fine i went ahead and asked for a 3t and she said we can order it, but by the looks of you .. your not here to buy doesn't even look like you can buy it without your husband being here for approval ... wtf this lady is very judgmental the dress was $80 i could have bought that and much more TF . she must be the owner cause if that was a reg employee she would be fired. she's a short middle age mexican lady. read more

Lucys Formals - this is the store at the moreno valley mall . don't go in there - Formal Wear Near Me - Moreno Valley, California

I would give this place 0 stars if possible. My family and i placed multiple orders here and 3/6 dresses were not fulfilled correctly. Do not recommend this place at all. The manager/owner has terrible customer service. She doesn't seem to have common sense. Please take your money elsewhere. This place doesn't deserve business read more

Took my 17 year old daughter here to shop form prom . Asian lady very rude. She refused to remove a dress from a half torso hanging . She asked if we were serious about buying this day and what was our budget! So ridiculous as she proceeded to say the dresses are expensive and she needs to keep them nice ? Wtf? I immediately grabbed my daughter and went elsewhere for the dress. Will NEVER go back. read more

They were not professional whatsoever they wouldn't let me try on a dress without being sure I will buy it, like how ridiculous is that. Of course I will never come here ever again 1 star service. read more

If I could put -5 stars I would. I came in looking for a wedding veil and I was met with very rude energy. The woman working only brought out 1 veil and told me I would not be able to try it on unless I was going to buy it. I also asked to see similar styles and she said she has more in the back but won't go bring them out since I wasn't "serious" about buying a veil. Don't waste your time here these reviews are valid. read more

Horrible horrible HORRIBLE customer service. If I could leave zero stars, I would. First off, they opened 45 minutes late. Then, when we asked to try on a dress she said, "only if we were serious because she didn't want us getting her dresses dirty if we weren't going to buy one". Isn't that how clothes shopping goes? You try stuff on to see if you like it?! We were kind of shocked and just walked out. Went to Macy's and found a gorgeous dress for a third of the price. 0/10 would NOT recommend. read more

I came in today regardless of the reviews, I wanted to give her the benefit of the doubt. I was attended by this Latino woman ( I didn't ask her name and she didn't introduce herself). Liked a dress here, tried it on and it was great. Until I deeply looked into the dress and seen stains and a section where the fabric was pulled, I asked if there was any discount on the dress. No reply was given, she was pushy into me getting the dress and I was until she said alternating the dress would be 60$. I said nevermind it was already overpriced the dress for something SO BASIC & then threw this fee ( mind you she asked me to go take it somewhere else). I kindly said no thank you I was going somewhere else and she rudely said " what did you think it's was ? Free ? " with and ugly expression on her face. I would've bought the dress with stains and all if she was kind and actually helpful. Go to Windsor instead .. got a similar dress to the one at this store for 70$ when her prices are 2x the price you'd get if you went to downtown LA ... read more

Me and my sister went on a Monday 30 min before closing all we asked if we can get a quick price ok a dress on the mannequin the lady was so rude did not bother to get up she said the price is on there we looked for it nothing we told her theres no price mam she yelled out its 250$ well she could have said that since the beginning soo rude and she also said come back tomorrow definitely not coming back ever! read more

Lucys Formals - HER SHOP RIDE LADY! - Formal Wear Near Me - Moreno Valley, California

Don't bother going in this store spending any money. I went in this store with my sister and niece and my baby was sleep in a stroller. Some worker told me we couldn't be in the store with our stroller mean while there was another customer in the store with a stroller. We pointed it out to her and she was like oh not big strollers . My stroller is not even big. The lady was racist that's all there is to it . read more

The employees there were super rude. Teach them how to engage in a positive way with their customers.

I had the best experience shopping for my daughters prom dress. Cynthia was amazing and helpful the whole time. She as very attentive and kind. Thank you for your help !!! read more

Isabel was super rude to me & my bridesmaids. She has no customer service skills at all she is just Rude, Rude, Rude!!! She said she didn't want to talk to any of the bridesmaids. She only wanted to talk directly to me because it was ultimately up to me as a bride-to-be. It didn't matter what they thought or how they felt in the dress, and then she was getting upset because my bridesmaids were not saying anything about the dresses she was picking out for them. After that she told me since they're not saying anything about the dresses, I'm just going to stop working with you and your group because you guys are not choosing a dress and your not going to buy anything. I do not recommend shopping here! I'd give it 0 stars but I had to choose at least 1 to post this review!!! read more

No wonder this place is always empty Was going to buy a nude dress and after showering her a picture I asked if she had anything similar. He response was "well I'm not going to show you anything unless you're going to buy because you can't waste my time" in a very rude tone. I understand people do that and waste time but I just wanted a quick example which is part of her business. Plus she wasn't busy and there was NO ONE in the store. Never waking in there again that shop is a joke. read more

Very rude service, a middle aged lady with brown hair didnt believe we were buying customers and didnt want us try on dresses so they wouldnt get dirty. My friend and I walked out and bought better and cheaper dress at winsor. read more

If I could give NO star I would just like the lady working gave me NO respect! I am a bride looking for a wedding dress in a short timeframe. I will not be sending anyone there! read more

Went in looking for flower girl dresses and Isabel was extremely rude. We were looking at dresses and first thing she asked was if we were going to buy or just looking. I said hoping to to buy and she rolled her eyes. I told her what size and color we were looking for and she got us a few different dresses. At the end I told her we needed to ask the other flower girl what she liked so we could decide, she then told me I needed to decide on which dress and buy. "I don't want to be rude but that's why I asked if you were buying before I gave you dresses" as she rolled her eyes. She lacks customer service skills 100%. We asked for a time frame of when the dresses would come in if we ordered them and she said she could only give us that information if we paid in full for them. They have beautiful dresses but i rather drive 6hrs away before giving her my business. read more