Service was excellent and I got my slacks hemmed within one hour! The price was way better than…read moreMen's Warehouse and Friar Tux Shop. I will definitely be back again!

I initially thought this place was great, the dresses are nice however the customer service was…read moreawful. A nice lady helped me when I purchased a dress and paid to get it hemmed. When I picked up the dress an older guy handed it to me, the dress was a size larger, and the hem was done crooked, the bottom of the dress is uneven. I brought this up to his attention and he said I was not the size I said; which was ridiculous as I had already sized up by getting a large and I tried on the dress before paying days prior! I was forced to keep the dress since I don't have the time to find anything else in 48 hours & their sales are final. Get your items adjusted/hemmed elsewhere!! Unless you want your things to get sold.

The best designer, tailor in the west Thank you for the…read morewonderful outstanding job you have done for my daughter wedding We know you for years and you always # 1 Thank you

Great job with the hemming of 7 pants. Very clean look that matched the original hemming.read more

Super friendly and helpful! He helped my husband find a great suit within our budget and even had…read moreit tailored in about 20 minutes. Great service and a really smooth experience!

Came in expecting to find a cheap suit for an upcoming wedding and leave without a second thought…read more Instead I left feeling like family and wanting to come back again and again for any future. They definitely got me hooked as a returning customer. Bachir was very patient with me and made sure to address all my wants and concerns for what I was looking for and yet wasted no time finding the perfect fit for me. Whole process from in to out the door couldn't have taken more than thirty minutes, and that was with juggling with a second customer. You can see how talented and passionate he is about his craft. On top of that the pricing is very affordable. I paid for a full outfit (jacket, shirt, tie, handkerchief, pants, shoes) and tailoring for less than what I was prepared to pay for the suit alone. Tailoring was also very quick too - even offered to get it done same day which is amazing for those needing a last minute outfit. I'll definitely be coming back for when I need more suits. Highly recommend!

Worst Experience Ever!…read more I took my daughter to Lucy's Formal for a graduation dress. Not only was the dress overpriced but the experience alone just not worth time or hassle. The dress needed alterations and that's where the nightmare began the owner Elizabeth/Lucy who sold us the dress informed me our dress would be ready the following week. Her in store seamstress pretended to show she understood our request & went to pin the dress according to the adjustment we were requesting. We paid for the dress and were told it would be ready the following week. with only alteration payment being outstanding. When we went back the following Wednesday, the dress had been altered, but nowhere near to what we had requested. We asked for knee length and it was longer than knee length she had messed up the right side cup and sleeve, to my amazement she thought we wouldn't notice and expected us to leave with the dress damaged & with a dress that looked completely opposite of what we had asked for. When the customer service girl came to help not only was she arrogant with a really crappy attitude, but no customer service experience whatsoever instead of listening to me about my concerns she was more Worried about whether or not I had paid for the dress even though she had the receipt in hand that said PAID!!! After seeing it was paid for and me telling her 3 times I had paid! She then allowed me to explain that the alterations were not at all what I had requested, she informed me the Seamstress was not available that day to take new measurements but she would take measurements her self and leave notes behind for the seamstress. I was skeptical but at this point I needed the dress to be completed so she proceeded to take notes and was writing everything down thoroughly. We once again left not as confident, & concerned that the dress would not be done in time for my daughter's event. She told us to come back in 1 week. The following week came & days before the dress should have been completed I get another call this time from Itzel informing me that she did not know why my dress was still there, and they had lost all the notes of the alterations that needed to be made. She also shared there was no seamstress in sight so it would take another week for dress to be completed we're now going on 2 weeks. She asked me to come in on a Sunday evening, where she normally doesn't work, but according to her she would be there and could take the time to go over the measurements for the third time to make sure that the Seamstress got the proper notes and would this time make the correct alterations. I showed up Itzel nor the Seamstress were there. And a third arrogant customer service rep assisted or pretended to help me. I kindly asked if she could call Itzel because I had been standing there for 15 minutes & she stated well if she told you she was going to be here she'll be here. 30 minutes later & still no one showed up. Luckily a kind lady by the name of Soila ended up walking up to assist and really if it wasn't for her, the dress would have never been completed. The alterations would not have been made according to my standards and this would have been a complete disaster finally after 3 weeks the dress was completed and I had to go to the seamstress house to pick up the dress because I could no longer trust the incompetence of the store and owner . if I'm rating this place one star it's because it's the worse I can rate If it was up to me Lucy's formal would get zero stars for their horrible customer service, horrible employees! The owner takes absolutely no accountability or responsibility for the actions of her employee total disgrace. I would recommend nobody shop here and save yourself the time and money and go somewhere else because there are plenty of places like this that don't treat their customers the way these people do.

Horrible experience , would not recommend If I could give…read morezero stars . I would give ZERO STARS! We came in with good spirit and questions about accessories. But from the start , I was extremely disappointed with the service. The so call "manager" was insistent on pushing something we didn't want, making the experience uncomfortable. She also acted as if she was busy, even though there were no other customers around. Overall, it felt dismissive and unhelpful. Definitely not the kind of service I expected. I would recommend to go to a different place with better quality.

I don't wear suits often for work, so buying one felt a bit intimidating. I ended up purchasing a…read moresuit online and while the jacket fit perfectly, the pants were a size 30 and way too tight. I was fully planning to return it, but decided to give Zilas a try first because of their great reviews. I'm so glad I did. Moosa was incredibly welcoming and kind. He had me try on the pants, made a few quick adjustments and markings--and within about 15 minutes, the fit was completely transformed. It honestly felt like magic. I left the pants with him for hemming, and just two days later, everything was perfect. I always wondered how this place had such consistently high reviews, and now I completely understand why. The service, skill, and experience were all outstanding. Thank you, Moosa--you've earned a loyal customer for life. I'll definitely be back.

My hubby loves coming here for dress shirts. The owner is really nice and helpful. Never pushy. I…read morerecently had a blazer tailored here with the seamstress and it came out great. I will be coming here for all my alterations.

Had a wonderful, easy experience with Marisol. She's super pleasant and has a great eye. Just…read moreneeded basic blacks this time, but I will definitely be back for the amazing variety of colors! I'm happy with the price, too!

Just bought a hat for a little more than a $100. Couldn't you have offered a cheap cardboard box…read morewith it, instead of putting it in a plastic bag and saying here you go? I've purchased about 4 hats there over the years, customer service just seems to keep going down, kinda whatever attitude. I'll be going to the hat shoppe in Long Beach from Now on. Peace.

What can I say I just love supporting business in Temecula and I have a soft spot for moms! So this…read morewas my second time coming to Mom's Cleaners... SONG of the DAY to play along to this YELP REVIEW: Married Life by Michael Giacchino... ALTERATIONS: The first time I asked her to help shorten the length of my jumpsuit because it was made for a lady who is 6 ft tall and I'm 5'5" and she helped measure it and recommended that I try it on first!! DRY CLEAN: Everything came out very nice and straight. It even smelled fresh and clean :) SERVICE: A++++++++++++++++++++++++++++++++++ PARKING: PLENTY This is a small business owned by a nice and sweet couple. They remind me of the lovely couple from the movie UP :) ROCK ON MOM'S CLEANERS!!!!!

Took 4 pair of old shorts in for elastic waistband replacement. The owner looked at me and pointed…read moreout that I could go across the street and buy 4 new pair quite cheaply. I appreciated his honesty and concern for me as a customer. As these were old shorts that I had grown attached to I went ahead and had the repair work done. They did an excellent job!

Great quality and the staff have wonderful personalities. We have been coming here for years and I…read morewas worried about the change in ownership. But the new owners and team are just as friendly and welcoming. We love this place!

I've been coming to this dry cleaner for years, and unfortunately, since the change in ownership,…read moremy experience has been very disappointing. As a Black woman, I was genuinely excited to support a Black-owned business, especially since there aren't many in Menifee. Because of that, I really wanted to continue giving them my business. My husband and I have visited three times since the new owners took over, and each visit has been the same. The owner never smiles, greets us warmly, or even says "thank you." Customer service goes a long way, and while the cleaning itself may be fine, feeling welcomed and appreciated as a customer matters just as much. I truly wanted this business to succeed and was looking forward to supporting it, which makes this even more disappointing. I hope they can improve the customer experience because a little kindness and appreciation can make all the difference.