Ruby stayed soo late for us and helped us find the dream dress fast shipping it was a great experience their hours are great too read more

Come in and Ruby helped All sizes very inclusive in size We highly recommend you shopping with Ruby Great selection Best prices read more

KissProm - Formal Wear Near Me - Corona, California

Avoid this store at all costs unless you want a major headache . I am not sure how this place stays open for business. If anything goes slightly wrong with your order (like the wrong color shows up which is what happened in our case), they will never pick up their phone or respond via email (only automated replies that do not address any issues). You will have to drive in person to their Corona store, and they have a few young girls there and I have never seen a manager or someone who can resolve the issue. Nobody calls back or emails back to resolve an issue/concern. Right now they have $550 or so in charges on my credit card and owe a credit of around $400 including a $180 dress on their counter that a manager was supposed to call me back for 3 days ago for. Tried calling again today for the 3rd time, and mailbox is now full. I've read multiple reviews saying they believe after you call a certain number of times they block you. I have called, left voicemails, emailed multiple times - nothing. I will have to dispute the charges on my credit card now. Situation: We initially drove out to Corona (an hour away) to the store to try on dresses for my daughter's prom . In most cases you can only try their sample dresses on and then have to order online in your size/color you want unless it's a final sale dress. We tried on a dress in store that was pink and my daughter liked the dress but not the color. They had the same dress she did like labeled "Champagne" as the color. We went online while in store and ordered the Champagne color based on that sample. Online it looked light yellowish but sometimes colors online are different in person, so we went with the sample label which was marked champagne. The dress arrived and was a butter cream yellow. Since shipping takes about a month, and we didn't have that much time we had to order 2 silver dresses online (not knowing what size she would be) and had to ship it to their store in Corona as home delivery said it would take weeks and her prom was sooner than that (but somehow can ship to the store in 2 days). So we drive back out to Corona on a Saturday to return the champagne dress and try on the 2 silver dresses that had arrived and only 1 of the silver dresses had arrived but it was too short for my daughter. So we had to return that 1 dress, and the front desk girl (Rosette) said she would cancel the other silver dress as it had not shipped yet (but I had been charged already around $350 for the 2 silver dresses). For the champagne dress I came to return, I asked her if they could waive their 15% restock fee since their sample was mislabeled as champagne and that caused the issue. She explained she could not, but a manager could on Monday. I was apprehensive to leave a $180 dress there with no document or anything showing that I was due a credit, but trusted that a manager would call me, and I did take Rosette's name down. I had already emailed previously about the champagne dress but got an automated type response that didn't answer any questions on the restock fee. Now I never got a call on Monday for the $180 credit, and so far my credit card shows no pending credits for the 2 silver dresses either of around $350. I called on Tuesday and left voicemail, nothing. Called Wednesday, nothing. Left email on Wednesday - nothing. Thursday - called and their voicemail is now full. Attached are photos of the sample vs what we received. For the record, Rosette who worked the check out register was kind and professional. I do not blame her. But this company has terrible customer service. Unless you are able to drive to the store in person it's impossible to get help, and even if you make the drive unless a manager is on site - the girls can't make decisions like waiving a fee, or any complication they have to have a manager help who isn't there... and doesn't call back. When you're not calling back customers who have a $180 dress sitting on your counter to process their credit, and not answering calls or emails related to additional credits due of around $300-350 after a customer have driven to your store - you should not be in business. read more

KissProm - Dress that was shipped - totally different color than the floor sample in store - Formal Wear Near Me - Corona, California

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DONT LET POSITIVE REVIEWS FOOL YOU- if you see a lot it's bc they give you $10 off your pending purchase if you write one before you pay. Probably to weigh out or water down all the bad! VERY frustrated with this store/business. I purchased my daughter's prom dress in February, we were old it could take up to 20 business days to be delivered. As of 2 days ago still nothing, it hasn't even been shipped. We have called multiple times and no one answers the phone. So I came into the store to inquire and the explanation we were given was "the phone doesn't work right". So my order was located in the computer-again NO update-- so we are told all we can do is "send a message to the distributor to expedite" but no live person we can talk to or get any real answer from. Since my daughter's prom is only weeks away, I pushed for a more solid answer, the response was we can try to get it here by the 17th (1 day before her prom) ... We aren't even sure if it fits bc they didn't even have her size to try on in store (which is why we ordered so early) long story short we cancelled the order. We have STILL not received the refund and we still have no dress. My other daughter also purchased a dress but it WAS available/in stock so we took her dress home same day. We very specifically asked about their return policy bc we were unsure if she was going to even attend the prom bc she is a sophomore. We were told confidently that if we return within 21 days we will be fully refunded. The box that the dress came in was never even opened when we got home, I was waiting for my others daughters dress to arrive before I had them both steamed at the dry cleaners to smooth out wrinkles for photos. I returned it on day 20 and was charged 15% restocking fee and "pending inspection".. it's clearly never left the bag it was packaged in. It was explained that we were told we would get a full refund and the response was "oh that's only if you get store credit" - again we asked this question in advance and were told something completely different. DO NOT BUY FROM HERE - it's shady to not be transparent about shopping time, refund policies. I'm not sure how they have been able to stay open this long conducting business this way. I will never shop here again. HOW CAN YOU IMPROVE? Be honest with your customers about your shipping, restocking fee and refund policy. Unacceptable that you are ripping people off for events that are such big milestone in their various seasons of life. You took something that was supposed to be happy and special for my senior daughter and made it stressful and now she may not even get a dress to makes her feel good about herself. Now bc she doesn't have time to pick whatever she wants (due to shipping/sizing/color availability) she is going to have to settle. SHSME ON YOU KISSPROM for taking this from my daughter her senior year & then not even expediting her refund so she can buy something else. She has to wait another 5-10 business days for you to refund her $ even though she paid with a debit card. PLEASE EVERYONE- BE VERY CARE AND AWARE WHEN BUYING FROM HERE. Also a lot of their images on their website are not even their own, they are copied from the Sherri Hill ... don't believe me, look for yourself. Notice it's the same exact model- I plan to forward this to other companies as well to make sure that there is no copyright infringement on the images as well. Actual sherry hill: https://www.couturecandy.com/products/sherri-hill-57250-floral-tiered-ruffle-corset-gown Kussprom: https://www.kissprom.com/collections/prom-dresses/products/haruko-a-line-floral-blush-tiered-chiffon-long-corset-prom-dress-with-slit read more

Beautiful dresses and amazing service. Definitely recommend. Thank you being patient with us as we tried on so many dresses.

Great selection for teen girls dress shopping for any occasions. We highly recommend coming into the store to check it out!

I loved my dress but they made me worry a little bit on when it was going to come but it came just in time!!! i loved the dress!!! read more

KissProm - Formal Wear Near Me - Corona, California

Great dresses!!!! And affordable dress. I will be back for senior prom. Thank you so much

This store is a disaster. No organization what so ever. While the selection of dresses is great there is no one to explain you have to have them pull the dress from the back for you to actually buy it unless it's a final sale dress. We waited almost 4 hours to buy one dress. No one at the fitting rooms to move people along and literally one person ringing people up. Will never come back here again. read more

I had a very disappointing experience at Kiss Prom. My daughter tried on about five dresses, all in a size 2. Her favorite dress was a little too tight, so she asked an associate named Serenity if she could bring her the same dress in a size 4 to see if it fit better. Serenity went to another associate named Joey to ask for the dress. When she did, Serenity rolled her eyes and and whispered in Joey's ear, she wants a size 4 can you go to the back and check if there's a size 4. Joey annoyed rolled her eyes as well. Joey then walked away and continued putting dresses back on the rack instead of helping. After about 15 minutes, my daughter was still in the dressing room undressed, waiting for someone to bring her the size 4. I approached Joey and asked if she had gone to the back to check for the dress. She told me she could not go to the back and get another dress unless my daughter was 100% sure she was going to purchase it. I told her my daughter was very interested in the dress, but she still needed to try the correct size to make sure it fit. Joey said she would go get it, but then continued putting dresses away and helping another customer instead. By this point my daughter had been waiting in the dressing room for about 15-20 minutes without being assisted. I approached again and asked if she was going to get the dress. She then asked if we were ready to check out. I explained that we couldn't check out because my daughter hadn't been able to try on the correct size. I also asked if they had the same style in another color in a size 4 just to confirm the fit. She said they did not and that she couldn't bring any more dresses from the back. I asked how I was supposed to purchase a dress if my daughter couldn't try the correct size. I asked what the return policy was and She told me they have a 21-day return policy but charge a restocking fee. I explained that it seemed unfair to charge a restocking fee for a dress a customer isn't even allowed to try on. I asked for a manager, and at that point Joey said "fine" and went to the back to get the dress. When she returned, she started assisting another customer before finally handing us the size 4 and saying, "Here. You don't have to be rude to get your way." I explained to her that I also work in customer service and that speaking to customers and acting in that fashion is unacceptable. She then responded by saying, "You're not my mom. You don't talk to me like that." At that point I took out my phone and asked her to repeat what she had just said, but she simply turned around and ignored me. Overall, the experience was extremely disappointing. Prom dress shopping should be a memorable and enjoyable experience for young girls. Instead, we were met with eye-rolling, poor communication, and very unprofessional behavior. Serenity seemed somewhat helpful but appeared hesitant or uncomfortable asking Joey for assistance. I truly hope management reviews how customers are treated, because no family should have this kind of experience during what should be a special moment. read more

What a great experience! Lots of dresses and very helpful staff. My daughter loves her dress!

Absolutely unacceptable experience from start to finish. I called multiple phone numbers over several days and never once got an answer or a callback. The complete lack of communication is inexcusable. The dress then arrived weeks later than promised, leaving zero time for alterations. But the most frustrating part is that the dress looked NOTHING like the one my daughter tried on in the store. We drove nearly 3 hours each way specifically so she could try it on and know exactly what she was ordering. What we received was completely different from the sample on the floor. Because of this, she didn't even wear the dress to prom. After all the time, effort, and money we put into this, it was a complete waste. This experience was beyond disappointing--it was infuriating. I would not recommend this place to anyone. read more

Beautiful dresses. Good prices. Great service by the sweetest girl named Serenity. We couldn't have asked for a better experience. Super happy! read more

Good service and friendly. Staff is eager and helpful with merchandise try on.........................,..,,,.....................

They were able to order us a dress with just taking her measurements dress came in 5 weeks. Could not beat the price it was just under $200 tiara was less than $20. We added a $20 petticoat from Amazon. This was for my daughter's Sweet 16 and the pictures are priceless everyone loved her dress. read more

KissProm - The dress was just beautiful. - Formal Wear Near Me - Corona, California

Set my daughter down there and her mom to look for a prom dress and was treated well. Let's just say not that good just like other reviews other bad reviews about being treated. read more

We ordered my daughter's prom dress here on February 21, five weeks later I called to get an update. They indicated that it would only take 3 to 4 weeks. I attempted calling them several times, but they did not answer. At that point, they blocked me. I had to take a day off of work to go to the location to get an answer. They did not respond to my emails nor my instant message requests . I believe at this point we will have to begin to shop for a replacement dress. Update: finally got a vague answer. The dress hasn't shipped yet and probably won't arrive until after prom. They did offer a refund, but it "will take 5-7 days to post". How does it take this long, but the initial charge shows up instantly ? read more

Fantastic service. She was by herself but served everyone with enthusiasm. The prices are reasonable as well.

Wonderful service and variety of dresses. The staff is very attentive and helpful, would highly recommend.

I've called multiple times and they don't answer at all. That makes me not even want to purchase from them

Serenity was so wonderful! She prepared a dressing room and I was able to try on everything I wanted easily. The dress selection is amazing here. This is a must-visit spot. I came from Santee Alley and wish I had just visited here first! I added photos of the dress I ended up purchasing! read more

KissProm - Formal Wear Near Me - Corona, California

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Amazing store with beautiful dresses! Serenity was very helpful! Will definitely be coming back to this store!

We started off with ordering a lovely blue prom dress. Then my daughter decided she wanted the yellow color in the same dress. We returned the blue one and ordered the yellow in the SAME size. I truly believe this was mismarked because it was about 2 sized too big and the straps on the back didn't unhook like they did for the blue one - they were sewn in. I've been going back and forth with KissProm via email and it has been far from desirable. It's a back and forth that doesn't get anywhere and they only respond around 7am EST! So, I write them back right when I wake up and have to wait until the next day for an answer. WHY NOT CALL ME??? All this does is push the return date past the 45 days then they'll get me for "Sorry, it's past the return block". Anyway, currently waiting to hear from their "production team" to see if the yellow was made bigger or I don't know what, but I'm not sure if there is any such department. The blue fit perfect, no alterations were needed. If we keep the yellow dress, we'll have to pay $$$ for alterations. If we return it for another one (a little nervous to purchase a size smaller), we'll have to pay for shipping and lose the shipping that we originally paid. So, now we'll be paying another $70 for this dress. ugh. read more

I have never done worse business with a business. I need advice on an order that I ordered and I also need to cancel an order. I feel this is time sensitive. No one gets their damn phone or messages back. Now they will ship it and I will loose a $25 shipping fee thanks to them not getting their phone or email. read more

Wish I would have read these beforehand! This place is a joke. There's no way to reach customer service--the phone just goes to some random voicemail. After multiple calls and emails about two orders, we had to go in person and were told the dresses are "made to order" in L.A. I might as well have gone to L.A. than wait over 2 months for a cheap dress. They present as upscale but can't provide basic answers about who's running things. An underage employee was working, which raised concerns, and several customers said they drove over an hour just for order updates or returns. Read the return policy before buying--or buy from somewhere else. I will be reporting to the better business bureau. Someone needs to audit this place. read more

Excellent selection of dresses. It's worth the drive to the store. Beautiful dresses at great prices.

I came to look at bridal dresses. I contacted the store prior to coming asking about appointments and viewing bridal dresses. I was told no appointment was necessary to view their selection of dresses. First off, they don't have their full selection available to view. You can only try on whats on the rack. The girl at the register said if its in stock, but not on the rack, they can bring it out to view, but you cannot try the dresses in the back on, to keep dress integrity. The dresses on the rack are definitely limited and only in size 4. I'm about an 8/10. She said "You can try the dresses on. I've seen brides squeeze into these, you just wont be able to zip them up" OKAY THANKS. We ask to see a dress from online. She brings it out. Tried on 4 rack dresses at this point. Then ask to see another from their online catalog. The girl originally helping us says "you can also ask my coworker", as said coworker was hanging dresses and busy. Still, her coworker comes to help us. As she is about to check the stock, the previous girls calls her to the back room for "help". When they come back out, we're told they can only show us one or two dresses, no more. We saw one? She proceeds to tell is we can order the dresses online if we want, if they don't fit we can return them. . and they have a restocking fee. Prom dresses were a free for all. Go in and try on whatever is on the rack or in stock in any size. Store was also dirty (floor/fitting room walls). Only 2 fitting rooms had mirrors. They did have a large mirror in the center of the fitting rooms. read more

No management on sites should be manager if there are going to be so many issues with orders. These dresses are not from LA as advertised. Do your research. Not certified by the BBB for a reason. read more

HORRIBLE customer service!!! I have emailed several times with NO RESPONSE. Phone calls go to voicemail, but voicemail box is full, so you can't even leave a message! I ordered a prom dress, took weeks to get to the store, didn't even know if it was still coming, so ordered another one to be sent to my house with expedited shipping ($70) in a panic my daughter wouldn't have a dress for prom. The one was finally delivered to the store so I returned the one sent to my house, it's been almost a month now and I'm STILL waiting for my refund! Will never purchase from here again! So disappointed because the dress is beautiful but I'm still out money! read more

They don't answer there phone ever I made a online purchase and they don't answer at all

Terrible customer service. I've called an insane amount of times and have been sent to voicemail every single time even though their office hours are Monday-Friday 9am-5pm? I have also left multiple emails which are "supposed to be returned" within 24-48 hours and have yet to hear back. If I could rate this company a 0 I would. No one should buy from here. read more

Walked in and no employee in sight to be greeted by. When we figured out who the employees were we were surprised they were wearing pretty much pajamas. Waited in line for 25 minutes to only be able to try on 2 dresses at a time. Never asked if we needed any assistance, just plain rude young employees. We didn't find the size dress we needed so we ordered online and three weeks later still dont have the dress. Oh and good luck getting someone on the phone. Never again ! Idk how they remain in business! read more

I visited KissProm on Saturday, March 28, 2026 to shop for a prom dress for my daughter. Her Prom is on April 25th. We found a dress and ordered it. The cashier said it would arrive at the store the first week of April. It is now April 15th, and it still has not arrived. I went to the store in person because nobody returns calls or answers the phones at the numbers provided online. The girl at the counter said she could not give me an update on the delivery and that her manager would call to give me an update on Monday or Tuesday. It is Wednesday, and I have received no call or email. Very bad customer service. KissProm is making what should be a wonderful moment for my daughter a very stressful time. We spent $250 and have nothing to show for it or anybody who can help us. read more

After calling and calling for an appointment with no success we walked in to try on dresses yesterday. You walk in and don't know where to begin because there's a line through the whole store for the fitting room. No one greeted us to let know how it worked. So we just started sorting through dresses on the racks. The dresses are wrecked from being tried on so many times I'm not sure if they'll order you a new one or what because again no associates were visible to explain anything. Once we chose a selection of dresses to try on we stood in line for 55 minutes to get to the dressing room. We did not leave with a dress. Disappointing experience. read more

I purchased a dress for my daughter Senior Prom they didn't have her size available so we had to order and paid a shipping fee. I waited a month to receive it which I understand was the process however we were shipped the WRONG dress! I take the dress back to the store the NEXT day and she ended up getting a bigger size in a similar dress. There was a price difference and they would NOT refund the shipping fee!!! Horrible way to take care of your customer with your mistake. Don't go there make the trip to LA to get the same dresses!!! read more

Today i went in looking for a wedding dress with an appointment. I found 3 that I loved online and was going to leave with 1. They had them in store but only let me try on the floor samples of dresses I didn't want that were either to big or to small. I didn't wear makeup, perfume, or anything that would harm a dress yet I couldn't try dresses my size on because the 2 employees said only the dresses on the floor can be tried on.... I drove from far to try these dresses on with my mom and didn't try anything i liked on. If not being able to try on dresses is a thing at your store, what are the appointments for? It should also state it on the website. I would really love to go back and get my dress their as my wedding is 04/12 but can I actually try on dresses in my size that I am interested in? I see other reviews of people being able to try them on, why wasn't i able to? I had an appointment. read more

Awesome selection and great, friendly staff! Will definitely return for further dress needs

ordered a dress over a month in advance only for them to say the messed up the color and couldn't get it to me in time. dont bother with this place read more

Beautiful gowns, clean store and Rubi was a great host; answered every question we threw at her. I will be coming back very soon

great environment and beautiful dresses to choose from!! the ladies working were a great help!