5/13/2026 1pm. I have been shopping at Torrid for over 20 years. Usually when I walk in the store, I'm greeted, Given the promotions that are going on and asked if I need help throughout the time that I'm in the store and in the dressing room, there were two people besides me in the store. Didn't get greeted. I had to ask for my own fitting room with so much clothes in my hands. There was a sales associate was breaking down boxes in the back and there was another one at the counter
At 1 point I was the only one in the store
And I had over $300 worth of merchandise that I was trying on. I didn't once get asked how I was doing in the fitting room. I was in there for well over 20 minutes. Then, half of my clothes that I wanted to try on weren't in there. They had put them back. I forgot what I had picked out at that point. Just a very negative experience. And with the Torrid in the Tyler Galleria going out of business, this location is going to get all of their business, and they really need to up their game because that is unacceptable. I have been in retail, all of my adult life. I'm retired age now. And this is why the stores are going out of business. Because people can shop online and not have to deal with bad attitudes and blazè associates. From the comfort of their own home they can shop and read reviews. if you want to keep your store in business TORRID, you need to make sure that your store management is making sure at team meetings that it's drilled over and over how to be a good sales associate and have consequences of its not met. The way of the mall and strip mall is going to be in the history books Soon, and this is going to hurt your bottom line. People want to go into a store and feel like they are wanted in there. And their hard-earned money is being spent in a good place. it shouldn't matter if you're young old or what your body type is Torrid is an inclusive brand and everyone who walks through those doors should be greeted. You need to do better. read more