Great job Kendall Store was very busy and the employee did his very best to keep all of us attended…read moreto all at the same time. He worked very hard to make that happen. Customer service goes a long long way in today's world. Kendall gets 5 stars.

My Samsung S24 Ultra died unexpectedly with the black screen of death, so I came into this store…read morelooking for help. Actually chose this location because it had higher reviews than other ones! Kendall helped us out and was able to work his magic to get the phone working again! I had already accepted having to buy a new phone, but Kendall helped fix my current phone and get it charged back up. Awesome service!

Raquel was EXCELLENT! ! Hubby's phone died, so we brought in a newly purchased phone to switch. She…read moreknew exactly what to do, transferred over all contacts, apps, photos, etc. She answered all our questions. ...ask for Raquel when u go. Yay!!

Today's experience was the best! I recommend this store and give it a 10 due to the energy,…read moreenvironment, friendliness, location, cleanliness, but most importantly Omar's customer service skills. He was kind, knowledgeable actively listened, and was extremely patient which are all qualities every store should have. Omar along with Raquel are two valuable assets and amazing individuals to your company and location. I will continue to come to this store and recommend it over and over. Thank you both, I left a happy and satisfied customer.

Temporary VERIZON store manager Sean was beyond amazing! I had MULTIPLE issues that I was unable…read moreto resolve in the last 30-60 days, either via; 611, main number or CHAT. I was BEYOND over all of the; bs, hang ups, hold times in excess of 40 minutes, disconnects, recording not recognizing any of my issues, transfer dos connects and a host of other issues. It was raining and I was the only customer so, in 2 hours time he fixed MULTIPLE ISSUES and I could not be more impressed with his knowledge, patience and follow through.

BEWARE!! This store added lines and services to my elderly parents bill with out telling them. When…read moreasked why they have 4 lines and only two phone no one would help them. The store Manager Alexis was a complete jerk to my father. They are making commission by ripping ppl off and taking advantage of senior citizens. It's disgusting! BEWARE!

Visited this particular store branch on Friday, got two phones upgraded. Ethan was very helpful…read more I figured I'd go back again the next day to upgrade my wife's phone. Got a different sales person, didn't catch her name but I never got brushed off so fast. Literally told us they have no more phones left after over hearing other reps while we waited that they are still some in the back. Was told to go to Best Buy so we did. The salesperson at Best Buy told us she probably redirected us to Best Buy because the sales rep wasn't going to get a commission for helping us. Good to know now I won't come back to this stores

1 star is way to much! I came here to get 7 new lines, i was…read moretransferring 3 from T-mobile! I came here on jun of 2025 and to this date i still have problems with my bill! This is the worst experience on customer service! Don't come to this store , I feel they just used me to get more money for themselves in commission! I am getting stock with a bill of 1521.99 per month when they told me i was going to pay like 300 dollars per month! They have call so many times to customer service they keep hanging up and giving me different numbers to call! The person the help me was Diana and I feel used by this lady! Do your self a favor and don't go to this location! They really need a new manager because she wasn't able to help me!

I needed assistance in setting up my replacement telephone. Anthony and Daniel were extremely…read morehelpful. They are both knowledgeable, and very customer focused. I would definitely recommend this business!

Absolutely terrible. They almost never answer a call and when we needed to replace a phone…read moreimmediately they refuse to tell if they have it in stock. Then we need to go to the store and wait an hour to answer that simple question. Highly recommend any company other than AT&T.

Do not switch your service to AT&T Wireless and get screwed in their promotional credits to upgrade…read moreyour phone. Last month I spent two hours on the phone and got my credits update and located my trade in phone. Now again this month no bill credit and I have to call the retention team again. I wish I could just get out of this contract and go to my old carrier I had for years. Now it will be another two hours on the phone. You been warned of their empty promises and poor customer service.

Adrian saved my life again fixing my cell!!! If you need to buy a care or get service come and see…read moreAdrian... you won't be disappointed!

These people are kind, knowledgeable and patient!!I appreciate them so much! They always know what…read moreI need

This is seriously the WORST T-Mobile location. Go to literally any other one but this one. I've had…read moreso many problems with this location, from them being absolutely rude to just completely useless and unhelpful. Originally, a few years back, the problem started with needing to return a phone. Corporate had already given me the okay and told me to come to this location to return it. The manager flat-out refused to help me even though I literally had the corporate office on the phone with me right then and there telling him to accept the return so I could move forward with the issue I had. I ended up going to a different location, and it was taken care of with no issues. My SECOND issue with them was after my mom passed away. I went in and explained to the manager my mom had passed away and we were trying to get her phone plan canceled so it would stop billing my dad, and that my mom was the main person on the account. Once again, the manager REFUSED to help me, told me there was absolutely nothing he could do, and once again I had to go to a different location to get this taken care of. The THIRD issue I had was more of a silly one, but it's what led me to leave this review. My wife and I went in yesterday for the T-Mobile Tuesdays free gift. They were so rude, basically rolling their eyes at us, telling us they don't participate in it, and brushed us off like we were stupid. I don't know what the heck is up with this location, but I'll be sure to never waste my time with them again and just go to the Redlands location from now on, where they're actually nice, helpful, decent human beings.

Cesar and Leslie were so incredibly helpful fixing what calling customer service messed up. They…read moregot everything fixed and went to battle for me with calling customer service themselves and getting everything done. I'm so incredibly happy with how they helped me and handled everything. Cesar and Leslie are the best!