Came to get help on my online account at 3 PM and door was locked. The business is supposed to stay…read moreopen until 7 PM and they were not there. I also tried calling and I waited about 15 to 20 minutes and nobody came. Nobody answered the phone. Nobody came to the door. On a previous matter, I had asked about a phone that I never received. The manager was going to give me a call back and I never got that call. This is not a AT&T office so I would not recommend coming here. I recommend attempting going to the corporate office which is in Redlands

I went into the Yucaipa location today to setup a business account. Abe was the only employee…read morethere. He helped me get everything setup easily while helping 5 other customers. He was very knowledgeable, very kind. He welcomed everyone who walked in. What an amazing employee and experience. He deserves more than 5 stars. Thank you Abe!

My Samsung S24 Ultra died unexpectedly with the black screen of death, so I came into this store…read morelooking for help. Actually chose this location because it had higher reviews than other ones! Kendall helped us out and was able to work his magic to get the phone working again! I had already accepted having to buy a new phone, but Kendall helped fix my current phone and get it charged back up. Awesome service!

I went to setup a business account today. I needed to transfer my number to the new business…read moreaccount. I was told I would have to call customer support and that transferring my number could take 7 days. I just felt like she didn't want to go through the hassle. So I went to Yuciapa and was blown away by the help I received. Professionalism, and knowledge. Go to Yuciapa!!

Raquel was EXCELLENT! ! Hubby's phone died, so we brought in a newly purchased phone to switch. She…read moreknew exactly what to do, transferred over all contacts, apps, photos, etc. She answered all our questions. ...ask for Raquel when u go. Yay!!

Today's experience was the best! I recommend this store and give it a 10 due to the energy,…read moreenvironment, friendliness, location, cleanliness, but most importantly Omar's customer service skills. He was kind, knowledgeable actively listened, and was extremely patient which are all qualities every store should have. Omar along with Raquel are two valuable assets and amazing individuals to your company and location. I will continue to come to this store and recommend it over and over. Thank you both, I left a happy and satisfied customer.

Temporary VERIZON store manager Sean was beyond amazing! I had MULTIPLE issues that I was unable…read moreto resolve in the last 30-60 days, either via; 611, main number or CHAT. I was BEYOND over all of the; bs, hang ups, hold times in excess of 40 minutes, disconnects, recording not recognizing any of my issues, transfer dos connects and a host of other issues. It was raining and I was the only customer so, in 2 hours time he fixed MULTIPLE ISSUES and I could not be more impressed with his knowledge, patience and follow through.

I stoped by to inquire about the stock of the new iPhones. I asked what they had I could walk away…read morewith today. The employee depends with asking me questions that were not related to what I was asking. I politely asked again and he brushed me off and continues to ask me question with out answering any of mine. I felt is was rude and brushed off.

Visited this particular store branch on Friday, got two phones upgraded. Ethan was very helpful…read more I figured I'd go back again the next day to upgrade my wife's phone. Got a different sales person, didn't catch her name but I never got brushed off so fast. Literally told us they have no more phones left after over hearing other reps while we waited that they are still some in the back. Was told to go to Best Buy so we did. The salesperson at Best Buy told us she probably redirected us to Best Buy because the sales rep wasn't going to get a commission for helping us. Good to know now I won't come back to this stores

1 star is way to much! I came here to get 7 new lines, i was…read moretransferring 3 from T-mobile! I came here on jun of 2025 and to this date i still have problems with my bill! This is the worst experience on customer service! Don't come to this store , I feel they just used me to get more money for themselves in commission! I am getting stock with a bill of 1521.99 per month when they told me i was going to pay like 300 dollars per month! They have call so many times to customer service they keep hanging up and giving me different numbers to call! The person the help me was Diana and I feel used by this lady! Do your self a favor and don't go to this location! They really need a new manager because she wasn't able to help me!

I needed assistance in setting up my replacement telephone. Anthony and Daniel were extremely…read morehelpful. They are both knowledgeable, and very customer focused. I would definitely recommend this business!

Do not switch your service to AT&T Wireless and get screwed in their promotional credits to upgrade…read moreyour phone. Last month I spent two hours on the phone and got my credits update and located my trade in phone. Now again this month no bill credit and I have to call the retention team again. I wish I could just get out of this contract and go to my old carrier I had for years. Now it will be another two hours on the phone. You been warned of their empty promises and poor customer service.

The sole employee at this store needs retraining! Absolutely no customers inside the store. Asked…read moreif they had a screen protector for an iPhone 13 Pro Max and if not said the screen protector for the iPhone 14 Pro Max would also fit, it just doesn't have the cut out at the top. He/ she asked if i had the AT&T screen protector warranty and I said yes. Asked if I had the receipt. I have never been asked that. Who would have a receipt from several years ago. Are we that lazy we cannot look up the account details. No screen protectors in stock, asked if she was able to look up or check if a nearby AT&T store had one in stock and i was told she did not have that ability. Said, Have a nice day. I did not have a response for that and the employee said i was rude! Really, did your mother not teach you as a child if you don't have any pleasant to say, better not to say anything. I guess AT&T employees can be rude to customers! And get paid to sit around looking at their phone when customers walk into the store too

Adrian saved my life again fixing my cell!!! If you need to buy a care or get service come and see…read moreAdrian... you won't be disappointed!

I recently switched to Verizon and needed help with my new phone, so I stopped by the store. Eddy…read moreassisted me, and I couldn't have asked for a better experience. He was extremely knowledgeable, patient, and genuinely kind. He took the time to explain everything clearly and made sure all my issues were resolved before I left. It's not often you get this level of customer service--thank you, Eddy!

This is seriously the WORST T-Mobile location. Go to literally any other one but this one. I've had…read moreso many problems with this location, from them being absolutely rude to just completely useless and unhelpful. Originally, a few years back, the problem started with needing to return a phone. Corporate had already given me the okay and told me to come to this location to return it. The manager flat-out refused to help me even though I literally had the corporate office on the phone with me right then and there telling him to accept the return so I could move forward with the issue I had. I ended up going to a different location, and it was taken care of with no issues. My SECOND issue with them was after my mom passed away. I went in and explained to the manager my mom had passed away and we were trying to get her phone plan canceled so it would stop billing my dad, and that my mom was the main person on the account. Once again, the manager REFUSED to help me, told me there was absolutely nothing he could do, and once again I had to go to a different location to get this taken care of. The THIRD issue I had was more of a silly one, but it's what led me to leave this review. My wife and I went in yesterday for the T-Mobile Tuesdays free gift. They were so rude, basically rolling their eyes at us, telling us they don't participate in it, and brushed us off like we were stupid. I don't know what the heck is up with this location, but I'll be sure to never waste my time with them again and just go to the Redlands location from now on, where they're actually nice, helpful, decent human beings.

Have you ever stubbed your toe while trying to stop your toddler from shaving the dog all the while…read moreyour phone is ringing and it's your wife so you know it's super important? That's what it's like helping your 60+ mother set up her Google Pixel when you told her to get an iPhone. Luckily, Izzy was there to completely save the day like some kind of tatted up Avenger. I will be in his debt until he deems I am not... or until I forget. Either way, he deserves a raise.

Went in to get new phones switched over to T-Mobile and had a difficult time getting it done…read morehowever Jose and another associate stepped in a solved the issue. Incidentally, the next day we encounter another problem and once again Jose completed the task. Thank you Jose for all your help.

1 Star -- Check Your Bill VERY Carefully…read more We had an extremely frustrating experience here and feel taken advantage of. Our bill included accessories and add-ons that were never disclosed, never explained, and never authorized by us. These charges were quietly added without our knowledge, which is unacceptable. Pricing was not transparent, and by the time we noticed, the total was far higher than what we were verbally quoted. When we questioned the charges, there was no clear explanation or accountability -- just vague responses and no real resolution. This feels like a business model that relies on customers not paying close attention to their bill. If you go here, scrutinize every line item, ask questions upfront, and don't assume you're only being charged for what you agreed to. Overpriced, misleading, and stressful. We won't be returning, and I strongly advise others to be cautious. T-Mobile faces multiple allegations and lawsuits regarding overcharging, including hidden fees, unauthorized charges ("cramming"), and, recently, price hikes on older, "price-locked" plans. Customers have reported, and lawsuits have alleged, that T-Mobile has used deceptive, fraudulent, and predatory billing practices, resulting in thousands of dollars in overcharges for some, according to T-Mobile Community forums (https://www.t-mobile.com/community/discussions/android/predatory-and-fraudulent/195538) and The US Sun (https://www.the-sun.com/money/12395769/t-mobile-overcharged-outraged-customer-service/).