Service was Welcoming and helpful. Dedicated Parking right next to the building. Isles are well organized and spacious. A larger location compared to others. Registers are around the corner from the entrance. Staff were attentive guests for shopping for their auto needs. Right in the heart of downtown across the street from Trader Joe's shopping center. read more

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I stopped in to get a new set of windshield wiper blades but didn't know what size/kind I needed. Mike looked up my vehicle, showed me the various options they had in stock that would fit and make a recommendation. I made my purchase based on his recommendation and he installed the new blades for me right in the parking lot. The whole experience took no more than 15 minutes. Mike was friendly and efficient. His efforts and "above and beyond" customer service were much appreciated! read more

I want to share a cautionary experience for future customers. I parked in the lot, made a purchase, and told the employee at the register that I would be running to another nearby store and returning shortly (since the parking lot says it's for customers only). I was explicitly told that this was fine, and the interaction was friendly. When I returned about 30 minutes later, my car had been towed. I went back inside to ask whether the store had called it in, and multiple employees said no one had. However, they provided me with the towing company's contact information and said the car may have been taken anyway. I was later told that I had "never entered the store," which was confusing given that I had made a purchase and spoken with staff. At the towing business, they said they received a call from an employee. I contacted the parent company afterward, and they indicated they would address the situation. I literally have a receipt that I was a customer, and a notice from the towing company they called 8 minutes after I paid. I'm posting this so others are aware that even if permission is given verbally, parking here may still result in a tow. I recommend being extremely cautious or getting written confirmation before leaving the lot. read more

My engine wasn't starting immediately when I pushed the start button, so I came here to have them check my batter, alternator and starter for free. There was plenty of parking available. Sorry I didn't catch the name of the female employee who helped me, but she told me that my battery was good. I had purchased it a year ago and it was still under a 3-year warranty. Then she checked the alternator and starter, which on her system, they were good too. My only guess is that the starter switch relay needs to be replaced. Nevertheless, the employee was very friendly and helpful. read more

I took several deep cycle batteries to be tested to these people. They tested and charged them at no cost. That, is amazing. That is a great service and it really helped me out read more

great car wash! love the service!! Definitely better than others I been to. Never seen on like it.

Ask for Leo. He helped me find a new battery on the phone and he was very helpful when I went in to buy it. O'Reilly is lucky to have Leo. He's friendly, knowledgeable, and helpful. In other words, he provides great customer service. I plan to go back when I need auto parts. read more

This So Cal rain just came out of no where! Thank goodness I stopped in my local O'Reillys for new windshield wipers. The staff was very helpful and even helped me put them on my vehicle. Great customer service at this location!! read more

Called into the store to inquire about windshield wipers. Robert helped me out and set some aside for me. I purchased the wipers and Robert installed them for me free of charge in under 5 minutes and just in time before it started to rain. I really appreciated getting the wipers installed and taken care of. I will continue to come here for all my auto part needs. read more

Fran, the manager is always willing to help with standing customer service. The business always backs up their product with lifetime warranties on most auto parts. They are my go to for automobile parts and they should be yours too. read more

Horrible employees and management complain about doing their job. Came for a quick check engine scan and worked complained about me coming late and it's hard for him. A while back had to return a core under my phone number and rewards and was hassled and treated badly by the assistant manager. Said he would make a one time exception but treated me like a liar and attitude. The DM and RM are slacking and not like what I. Used to from other stores. Get new jobs if you hate life that much read more

You can ALWAYS count on their staff, knowledgeable, customer service is exemplary and prices are fair.

I had very good service here recently, seeking help on the appropriate type of oil to put in Diane's car after she hadn't checked the oil level for several months. Two quarts were added to get the vehicle back to Las Vegas without an engine problem on the way, along with a jug of window washer fluid, since the reservoir was found to be bone dry. The building is clean and well lit, and most shelves are clearly marked and well stocked. The two staffers I encountered were both approachable and knowledgeable. This store also accepts empty oil containers. read more

Manager Fran did not want to do a price match because she did not want to wait on hold, on the phone.

Fran was so friendly, helpful and patient. I needed assistance changing the battery on my car key and she really took her time to ensure it was done correctly. I am very appreciative and will definitely recommend this location for the great service. Thanks again! read more

I have gone to O'Reilly Auto Parts store a few times. They have always been extremely nice and helpful. In my opinion, they go beyond basic customer service. I recommend O'Reilly to anyone that needs parts for their vehicle. Fran has been very helpful offering advice and helping to change basic parts for my vehicle. Thank you O'Reilly Auto Parts staff for being so nice. read more

Bryan was very helpful with assisting me with putting mu windshield wipers on. Everytime I come into auto zone he always has a great attitude. read more

After only 11 months my auxiliary battery was not keeping a charge I purchased it here but my phone number didn't come up on their computer so I needed a receipt for them to honor a warranty so keep your receipt or shop at Auto Zone where you don't need one I'm out 145.00 for a new battery that should have been covered by O'Reillys auto parts but it wasn't because they didn't put my phone number in their system and I had no receipt because I didn't think I needed one .Auto Zone warranty is three years and I don't need a receipt.the Asian clerk that was behind the counter was rude I told him I wouldn't be back he just said Happy new year and I definitely won't be back read more

A bit late posting, forgive me. However, I realized a little late that I needed windshield wipers, so I headed to Oreilly's in hopes of some saving and that is just what I got!!! Cam was fast in looking up my wipers. He then had no problem going out and replacing my faulty wipers. I had no clue how to do it myself and Cam told me he'd take care of it. We ran into a hiccup, neither of us could figure out how to change the driver side and it began to rain. I felt awful but to no avail Cam figured it out and sent me on my way!!! I couldn't have asked for better service and dedication read more

On 11/29/2023 I came out of US bank across the street from O'Reilly and my car had no power , the lights wouldn't come on , the alarm wouldn't work . So I decided let me call AAA because I'm totally confused . Now the wait is 1hr and I'm 10mins from home. I walked across the street and ask if anyone could help and explained my situation. The store manager Friend was so kind followed me back to the bank and fixed my problem in less then 10mins . My top wire connection came off my battery. I was so thankful she took the time to come across the street to help , and saved me a AAA service. #WOMANRULETHEWORLD read more

$30+ for a filter that is only 12.47 at Walmart, oil $7.40 more per gallon then Walmart, what a rip off

Their website is very accurate with what they have in stock. The employees are always so kind and helpful. Andres and Abraham helped me today when I was completely clueless on where to find the parts I needed. read more

Opened the doors at 7:35am. Seen me waiting before 7:30. Just unlocked doors and walked away. No biggie. No greeting. Walked to the register. Tall, fluffy haired kid didn't tell me my total. I paid. Didn't get a recipient (2 qts of 5w20 oil) so basically zero customer service. I get it's early. But that's really no excuse. I'll be going to autozone or parts authority from now on! read more

They charged 166 dollars to my credit card without my permission and lied about it. Employee told me to call my bank and have them deal with it. First and last time dealing with any of these stores. Be wary and watch any accounts used here carefully for at least a week after. read more

Don is the man! He help me find the right trailer bearings for my trailer. Gave me really good advice and sent me in the right direction even after a few trips on my mistakes he was always willing to help with a smile on his face. Thank you read more

When I thought the problem was my battery Fran not only loaned me the tools to change it but she drove me to my car and helped me do the job. When it became clear that the problem wasn't my battery she suggested a shop that could help me out. She went WAY above and beyond what she had to do and I very much appreciate her kindness. Fran you are dream. read more

I love this place! Bought my wiper blades this morning and they made sure I knew about their best deals and even offered to install them for me! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Redlands, California

I consistently get good service here. Parts are, like most auto parts stores, expensive, but if I'm in not a hurry I go to rockautoparts.com and save 30-50% and more options. But, when in a hurry, i go to this store, not the other local one. Last time I was here though it was annoying to hear this Millenial girl go on loudly (in front of customers), ad nauseum, about how this rotten customer treated her on the phone. I agree many people are rude, sneaky, narcissistic drones nowadays, lol, but it's probably better to keep the emotion at bay, in private, directed to the manager rather than in front of customers. Gossip and clicqueishness is unprofessional. read more

I went to O'Reilly Auto Parts in Redlands, CA to buy a gallon of windshield wiper fluid. There were no other customers in the store--only me. There was one employee visible behind the counter, talking on the telephone. I stood and waited about five minutes, but he didn't acknowledge me in any way, not even with a look. Eventually another employee came out of the back room. He completely ignored me and went to a computer on the counter. I waited another minute or so, then I asked "is there anybody here who can sell me this stuff?" The second guy mumbled something I couldn't understand, but without even looking at me. I leaned in closer so I could hear him better, and said "what?". He said "I'll be with you in a few minutes." I set the jug of wiper fluid on the counter and said "never mind, I'll get it somewhere else," and I walked out. I went to Walmart and bought the fluid (for less money). This is no way to run a business. There should always be at least one employee whose dedicated function is to help in-store customers with purchases. At the very least, employees should make some kind of visual and verbal contact with customers so that customers don't feel like they're being ignored. read more

Great O'Reilly auto parts store. Super friendly staff, great location, clean and I found what I was looking for.

This business is the quintessential example of customer service. My friends battery was dead, we also live in Big Bear where auto parts are quite expensive. I called many locations for quotes and when I spoke to staff at O'Reilly's they informed me that they price match! They also gave me some additional information about the appropriate specifications to look for regarding a battery for snowy winter weather. After providing excellent customer service I called the lowest priced store and made sure their battery specifications were the same and they were. At the end of the day I purchased an O'Reilly battery at a large discount store price (I'll let you guess which one but it rhymes with smallsmart) Thank you so much to the pleasant and informative staff at O'Reilly's!!! read more

This place is awesome. I have been buying off and on for years here. Don remembers me every time and has never ever given me a wrong part. Excellent attitudes and customer service. Consistently. read more

It's big but the help is a little questionable. Oh, and they'll definitely get mad at you if you say this area is the ghetto. I guess you're not allowed to call it like it is. I asked if my mom could use the bathroom and I was told they couldn't let us use the bathroom because it's not for the public. I said it's because that's how it is when you're in the ghetto. So the 2 employees looked mighty offended but I could care less. This is the ghetto and the truth hurts. Check my picture and see the truth. This isn't the O.C. Or some normal neighborhood. read more

O'Reilly Auto Parts - Do you normally have your entrance door blocked by a bums incidentals?! - Auto Parts & Supplies Near Me - Redlands, California

My boyfriend's car wouldn't start one day when it was pouring down rain. After some fiddling, he finds out the battery is dead, so he took the battery out, put it in a plastic bag and walked a mile to this O'Reilly without an umbrella. By the time he got there, he was soaked to the bone and after he purchased the new battery, the very nice lady (whose name we wish we could remember!) that helped him offered to give him a ride back to his car! She delivered him right to his car, saving him walking through torrential rain a second time. After making sure he got his battery installed and the vehicle turned over, the lady said goodbye and left. What amazing service! I will recommend this place to anyone only for this above and beyond measure of customer service. Thank you for taking care of him! read more

On Monday 4-25-16 I order an new alternator from this store. My question to victor on the phone was do I need to come and pay for this item. He responded with no, it will be here by 9am. I had a feeling in my stomach that I should go and pay for it but held back taking this manager at his word. My feeling was right and he failed to have my alternator in the store as promised. As I arrived to the store I noticed a note on the fro t door saying " CASH ONLY". I proceeded to the parts counter and asked for my alternator. Manager Victor knowing that he messed up started scrambling. Victor started looking on the shelf's to see if he had one but he did not. Finally coming over to me at the counter and saying some did not order the part. Of course he never excepted responsibility for not ordering the part. He blamed others for the mistake. First the manager in this store (Victor) needs a class in customer service! You do not refer to anyone as boss! ( This means sorry son of bitch!) it is ether Sir or Ma'am. I will never order or buy anything from any O'Reilly auto-parts store ever again for the rest of my life!!!!!! I don't care if I pay double the price. By the way I went to your competitor AutoZone and spent 30 more dollars for the part!!!!!! read more

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So helpful and friendly. Never had an issue with them. Parts, service, tool loans, merchandise - all good.

O'Reilly auto parts has very helpful staff that went above and beyond in helping my family out when our battery died. I highly recommend them. read more

Leo and Daniel were so helpful! Such nice and personable guys! The battery in my car went out, so I came in around lunchtime today. It was pretty busy, but they got got me checked out and helped get my new battery back in so I wouldn't mess up my work clothes. read more

I was in desperate need of a new battery. I called and talked to Fran the manager ,she found what I needed. She was not gonna be in when I was heading over and told me to ask for Junior when I got there. Junior took great care of me. He had the battery I needed ready and even put it in. I am so grateful for these two. read more

I have purchased auto parts at O'Reilly's for years. Daniel and Frank have been great. I needed a set of batteries for my pickup and they actually had them in stock. I had one night to get them replaced before I would not be able to replace them for a week. Thank you Frank, and Daniel for your help. read more