I just purchased a 2026 GMC Sierra, the whole experience was fantastic with Mr. Michael Jacobs and Mr. Willie Brandon they were very polite and professional, I will recommend this dealership to anyone. read more

I had an absolutely fantastic experience working with Mickey during my recent Buick purchase. From start to finish, he was professional, knowledgeable, and genuinely transparent. He took the time to answer all my questions, explain the features of each car, and never once made me feel pressured. It was clear that Mickey truly cared about meeting my needs, and not just making a sale. I went there just to look around but thanks to him, I drove away with a car I absolutely love--and with total peace of mind. I can't recommend Mickey enough. If you're in the market for a new or used car, go see him! You'll be in great hands. read more

Hatfield Buick GMC - Car Dealers Near Me - Redlands, California

Service department was absolutely terrible!! Sales and parts departments are wonderful however the service department is atrocious and full of excuse after excuse..... absolutely lazy and terrible customer service. read more

Hatfield GMC is one of dozens of dealerships in the greater LA area. But what sets them apart is their good old fashioned customer service. It's no wonder they're the oldest Buick dealership west of the Mississippi. When I was searching for a Yukon, I discovered the exact build I was looking for at Hatfield and gave them a call. They were friendly, considerate, and not the least bit pushy. To top it off, they don't play any funny games with hidden add-ons or market adjustments. It was enough to convince me to drive the 90 miles from our home to make the purchase. After arriving we discovered not only the vehicle we were looking for, but an identical build with the long wheelbase. We were working with Mickey, quite possibly one of the best sales associates I've ever encountered. He was more than happy to park them side by side and gave us plenty of time to work through the decision with absolutely no pressure from his end. Meanwhile our kids were all too excited to explore the early 1900s Buick in the showroom. One of the other employees was happy to tell them all about it while my wife and I worked out the details with Mickey. It wasn't until later that we learned that our kids were chatting with Mr. Hatfield himself! It's not everyday that you encounter a car dealership that believes in customer experience, value, and honesty. I'd gladly drive the 180 miles again the next time I'm looking for a GMC. read more

Hatfield Buick GMC - Car Dealers Near Me - Redlands, California

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This is the second vehicle I've leased from Hatfield Buick GMc. Rod made the experience exceptionally easy. I live in Mission Viejo, made the call to talk about a specific vehicle and Rod called me back in minutes and finalized the deal. He had all the paperwork done before I arrived at the dealership and we simply spent 15 minutes signing documents going over the vehicles features and I was out the door. It was a pleasure to work with Rob. He is a true professional and highly recommend Hatfield Buick GMC to any one that is looking for a great customer experience, fair pricing, and a dealership that cares. Thanks again, Rod and team. Looking forward to returning in the future! read more

When in got my rear brakes done 3 weeks ago couple days later they started squeaking took it back and they said the brake pads shims had separated from brake pads They said that the pads were covered under warranty but since they resurfaced the rotors already the first time I had to replace my rotors that it wasn't covered I take both my Chevys there will not every go back just lost a loyal customer read more

I called about a 2025 Yukon AT4 diesel to see if it was available. Michael Jacobs called me back to let me know it was! I live in Los Angeles so the dealership isn't close by. Michael was so kind and made the car buying process seamless! Rod Shelffo in Finance was also a dream to work with!! Thank you guys!! We'll be back for our next GMC read more

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Incredibly literate and experienced mechanics. An extremely warm and welcoming business that told me exactly what was going on with my truck. Honest and hardworking individuals in the service department. Their level of expertise is to be admired. My truck is extremely responsive and drives like a dream. I highly recommend Hatfield Buick GMC. I am taking in my other GMC truck next week. With Sincere Gratitude, Justin R. read more

Hit‑and‑miss service at best. Showing up early is pointless--you'll still end up waiting

I dropped my car off at 9 am on Monday to fix an issue with my car, 2022 GMC Acadia with 37k miles. The second time bringing it in for the same issue. The first time they said I needed a new battery, which I paid 500 bucks for, and it did not fix the problem. I did not hear from Hatfield regarding my car on Monday and finally at 315 pm on Tuesday I had to call them to get an update. The issue I brought it in for was not fixed. They could not find the problem as there were no error codes. I did take a video of what the vehicle was doing but they said they didn't need to see it as they said they've seen this issue a lot. So now I need to drive my car around until the issue happens again and then bring it in to be fixed. I bought the car from Hatfield and I would NEVER buy another vehicle from them. I also bought the extended warranty with Ally which is not great warranty coverage. I wouldn't buy it again. They did manage to fix a recall problem and when I was on the phone with Hatfield they said the car was being finished up. I went to pick up my car 45 minutes later and now I am in their waiting room waiting for my car to be finished. I'm so frustrated.... And nervous about breaking down in my car waiting for the issue to present itself again before getting fixed. I work nights and drive home at 2am....‍ read more

Easy to make appointments and good service from friendly agents. Their evaluation of my vehicle is very thorough.

Online adds I find deceptive. Even the parts listed in the as are minimum specs and they need to be ordered. Staff however, friendly and knowledgeable. read more

The customer service department is horrible. Last month I dropped my car off and it took 4 days to get it back. When the agent called me about what was needed on top of my warranty covered repair, I started thinking, here we go, offering more things to "fix". So the agent said that I needed to get an oil change and a new gasket or something which was going to cost me over $800. I told the agent that I literally just had an oil change about two weeks ago. And then I declined on the $800 repair they said I needed. Well, fast forward 3 days later, I finally get my car back. The repair should have only taken about 8 hours by the way. But it took them 3 days. And I picked it up on the 4th day. Only to still have issues after picking it up. I was told that I may have been comparing my car to the rental and there was nothing wrong. So my concerns were basically dismissed. Well, fast forward about 4 weeks, my cars engine light came back on and started flashing. I sent the shops manager a message on Saturday explaining my issues. I took the car in early Monday morning and I asked to speak to the manager. He checked my email while I was waiting for him to come speak to me. We spoke and he said that he was one mechanic down but he will have more info the next day. Well, I had to rent a car and that costs money. So they basically were dragging their feet for three days. When the other agent called me back Thursday morning, he claimed that they weren't able to find the problem and that further testing would be needed. So I asked how much and he said about $473. I said, ok. I called my mechanic, explained the situation and they said just bring the car in. So I called Hatfield back and told them I will not be getting the inspection and I'm going to have my car towed. Now the only reason I took it back there is because the parts/service still should have been under warranty. However, it took them 4 days to tell me they couldn't find the issue. Well, once my car arrived at my mechanic, he investigated, diagnosed and repaired my car in less than 4 hours. Yeah! Of course I wasn't happy of having to wait four days and still no real explanation or repair. But I am happy that my mechanic at Rollings Auto took the time out of his busy schedule to help me get back on the road. If you want to wait days and spend a lot of money for car repairs, take your car to Hatfield Buick Service department. If you are trying to save your money in this economy and need a reliable and honest mechanic, I advise you NOT to go there. read more

I recently bought as used Buick from Hatfield. Lynn made it so easy to make the best deal because she never tried to push the dealer addons to me. I was at three other dealers before buying here and I drove 90 miles to get the deal. I highly recommend Hatfield Buick GMC read more

My experiences with Hatfield Buick GMC have all been outstanding. I contacted Bill and within a day, he had spoken to Rod, his Sales Manager and Rod got working on a deal for me, which included a trade in. By the end of the day, I had a deal in place and went to the dealership the next day. The Buick Envista was full of gas, clean and waiting for me to finalize the deal. Rod made things so easy and Bill followed up with a phone call to see how I liked the vehicle. I doubt there are many owners who reach out to buyers but this dealership is special. Don't go anywhere else for a vehicle! read more

I was wowed by the service I received from Lynn at Hatfield Buick GMC. I have been looking for a car for a year and a half, been to 4 different dealerships in Los Angeles, and have left each time feeling scammed and disappointed without a car. Every trick in the book had been pulled on me. I finally decided to give buying a car another try. I found my dream car with all the bells and whistles I wanted 2 hours away from where I live at Hatfield Buick GMC. I talked to Kevin who got my pre-approval process going so they could hold the vehicle for me, then I headed out to the dealership a few days later to meet with Lynn. The process was smooth, Lynn was upfront and professional, and I was driving off the lot with my brand new car within a few hours! I could not be more pleased or shower more praise. I will be recommending Hatfield Buick GMC to everyone I know for a seamless and elevated car buying experience. Thank you Lynn, I really appreciate you and the entire team at Hatfield Buick GMC! read more

Worked with Kevin on the purchase of my new Buick Envision. He was easy to work with, caring and personable. He tried several different banks and credit unions to get me the lowest interest rate possible. I walked out of the dealership with a payment that I was comfortable with. All in all, it was an excellent experience due to Kevin's top notch customer service! Thank you Hatfield Buick and especially, Kevin. read more

Purchased a GMC Canyon (pre owned). Kaylynn was my sales rep. Absolutely no sales pressure. Had a little difference of opinion on the value of my trade but came to an agreement. This is the 4th vehicle I have purchased here and the transaction has always been a quick and pleasant experience. Bought a late model Acadia from Leo 7 months ago and had the same experience. Hopefully won't have to buy another vehicle anytime soon but when that does happen I will give Hatfield the first shot. read more

So for the last few weeks I've been looking for a half ton pick up truck, comparing different brands. Everywhere I go everyone has a mark up of 5 to 10K, which is ridiculous. They're claiming it's because of the chip shortage it's interrupting their supply chain which in turn reduces inventory. I happened to stumble on Hatfield GMC web page and saw they had the exact truck I was looking for, Sierra 1500 Elevation 4x4 with the 5.3, I send the inquiry and Lynn promptly responded. She told me there was a mark up of 1K on the truck but I qualified for $3000 in rebates. I asked her if there was any other hidden fees or add ons to the vehicle, she told me no and that the salesperson there handles the deals from start to finish. I went the next day to look at the truck, I liked it and agreed to their price. Rod helped me out. I was already pre-approved to which they did not fuzzed about as some other dealers would do. They didn't asked me if I wanted to see if they would match it, my rate was pretty low. There was no ushering you to the financial manager to upsell you a bunch of stuff. Really laid back and to the point. I was in and out in about 90 minutes. Best vehicle transaction I've had in a long time. The only thing is that it is a small GMC store so they are short in inventory I just happened to get lucky they had the truck I was looking for. Can't recommend them enough! read more

Hatfield Buick GMC - Car Dealers Near Me - Redlands, California

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Extremely disappointed with the service we received in the service department. Our 2021GMC truck would not start after dinner on Friday in Rancho Cucamonga. We were stranded and had to call a tow service. We had them tow the truck to Hatfield GMC where we purchased the vehicle. It was parked in front of the service bay doors. After leaving the truck my husband was uneasy because it was the only vehicle. As en experienced mechanic we went back and he ran the diagnostic scan tool to see what was wrong with it only to find out it was the fuel pump control module. He was able to get it started and we drove it home. We had an Appt today to have it serviced and was told because the check engine light was no longer on they couldn't look at it. This is absolutely unacceptable service. We are a loyal Hatfield customer and have purchased two vehicles here and have our routine service by their service department. There was clearly an issue with the truck and now we are forced to drive it not knowing if it will happen again. We tow our boat frequently and the thought of being stranded with our boat somewhere is not a feeling anyone should have. We are looking to trade in our truck for a 4x4 and would have normally gone back to Hatfield GMC but being turned away today without service is disappointing and we will be looking for a dealership with a better service department. read more

It was a pleasure to work with Diego and Kailey on a quick deal. Communication was initiated by phone late on a Saturday for a specific vehicle and I had my keys by noon the next day. I like that I was able to support a truly family owned dealer who is part of their community. You can't have it all when dealing for a car. But knowing what you want, what the current market / deals look like, and finding your specific vehicle helps. If you do your homework and have appropriate expectations, you should have the same experience at Hatfield, too. read more

So I saw a vehicle I wanted sent an email with a few questions didn't get an answer till mid afternoon, mind you it's New Year's Eve so it's understandable so I get a call and go into the dealer to check the vehicle out , we reach a deal on my trade in then agree to return on tuesday after the holiday gave them a deposit , get a call on tuesday to het the deal finalized only to hear that they backed down on my trade in offer , i wasted 2 trips from gar and during work on tuesday just to be told the deal was off my credit is great my deposit taken credit ran just to be told NO very un professional I think Rod the manager had another deal going and was easy to push me off very poor business management would not recommend anyone going here read more

Scheduled an oil change and tire rotation at 10am on Monday 9/23/2024. Showed up early as I was already in the area. Talked with the advisor that stated it should take an hour or so. Left and went and had breakfast. Returned at 10:58 and they still had not taken my truck back to start the oil change. Went into the service office to get my keys and leave. I was told my vehicle would be next. I declined and left. What's the point of scheduling a appt only to not have it done at that time. read more

This was by far the easiest purchase I have made. Kevin and Rod made the buying process painless and fast. Was willing to drive an hour plus and they had me in and out of there in 45mins and that's with me talking. Great people and prices, would recommend them for future reference. Very happy and excited to join the GMC family through them. Ken read more

We've been loyal customers 4-5 years. My wife takes it only to your dealership. Her battery failed yesterday she spoke to a rep that stated her battery was under warranty bring it in. We had to charge the battery at auto zone where they offered to sell us a battery I declined based on the Hatfields reps word. This morning we made the trip from Colton we spoke to the rep who stated it was under warranty we had to pay $100 in labor. 2 minutes later they stated it wasn't under warranty and had to pay 300 plus. We declined the offer we felt a little let down with all the contradictions. Hopefully we will return soon since our oil change is almost due. read more

5 star Hatfield GMC was a pleasure to work with. We found the truck we wanted at Hatfield online. We were also looking at the same trucks in other states that were a bit cheaper but further away. I emailed Kailey Hatfield about the prices we got and gave her a fair offer we were willing to pay. She was willing to work with us and BS added. She made the initial process go very smoothly and passed the deal on to one her sales reps Kevin to finish the deal. Kevin was great. Because we had a long drive we showed up at 715 and they close at 7pm. Kevin stayed for us to make sure we could complete the deal and drive back to nevada. He was very professional and no pressure tactics for the upsale on the add-ons. He gave us some interesting family history on the hatfields and how long they have been in business and how a lot of the family still works there, really nice people and just an overall great vehicle buying experience. Our next gmc will definitely be from Hatfield We got there at 715 and drove away in our new truck before 9pm. By the way they had the truck all washed and ready when we arrived. Thank you Kailey and Kevin for making the buying experience so smooth and pleasant Matt Dunn read more

What a pleasure to purchase a vehicle from Mickey Heaton at Hatfield Buick. This was the 10th new car I've purchased in my lifetime, and this was head and shoulders the easiest, quickest transaction I've ever had. Hatfield takes all the terrible things out of buying a new car, leaving you with all the fun parts. I was literally in and out of the dealership in less than an hour. I really appreciated the honest, straightforward way of doing business, and how Mickey had everything ready to go when I arrived. He even came in on his day off! I live in south Orange County, so a home to Redlands was not what I really wanted to do, but I had to to get the vehicle I wanted-what I didn't know was that the experience made it all very worthwhile. read more

We had an amazing shopping and buying experience. Willie Brandon is very knowledgeable and made the experience one of no stress or pressure. Also, the experience does not end with the sale, they follow up to ensure they answer any questions you may have and are happy with your purchase. Definitely they are there for the long term relationship, if you are in the market for a GMC or Buick product, you need to start here. They will not disappoint. read more

I just got a new gmc denali and scheduled my first oil change and was scheduled quick and done quick. Alex in the service department made sure I got all info about my truck and to my surprise, my first visit was no charge! They were great! Ask for Alex. Thanks guys read more

Leo was very helpful today. He admitted he is a new employee, but he found answers to all our questions. He is a good representative for Hatfield. read more

I just purchased a 2024 3500 AT4 and it was by far the best car buying experience I have ever had. Rod was a true Gentlemen, very professional and communication was top notch. I was in and out in less than 30 minutes. I highly recommend this dealership to anyone who is looking for a fair and honest vehicle purchase. Thank you Rod for a great experience! read more

Absolutely unacceptable service! had an oil change and tire rotation done on Friday, By Monday a had alight warning on dashboard to service "Tire Monitor System" called dealer and ask to have the GMC Acadia in so they can correct whatever they did during tire rotation, they told me it was a sensor that went bad and needed to be replaced, They did the work on the tires and now I have an issue? This is the 3rd time that something comes up every time right after having car service here. What are the chances? Worst, "they would not take any responsibility for their work" Now , it becomes my issue, and I have to pay for it. To add a slap to the insult, now they recommend to replace all four sensors, at a cost of $220.00 per censor. I wont ever take my car back to this place again. Do not know whom is in charge of this place now, but there is something "fishy" going on there, always to their benefit. Trully disappointed. read more

I appreciate the business owners response, but there's a systemic problem with the mgmt. So much so that Buick corporate has offered to buy the car back due to the problems caused by the dealership. Having the service manager hang up ( 2 separate occasions) when inquiring about the vehicle isn't a way to do business. I think it's pretty telling when Buick offers to buy a 2017 car back solely due to the damage inflict AT the dealership. read more

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Service department is useless. Called to make an appointment to get my truck serviced. (2018 GMC Sierra) told them specifically what needed to be done because they're the third dealer I've been to and they confirmed the issue. After the opened the hood of my truck they declined to service the truck due to it having a cold air intake. (Which I prefaced on the phone the day before). Wasted an hour in each direction to be denied service. Don't go here it's a waste of time. Go to real dealer with more than 4 cars. GO TO DUTTON IN RIVERSIDE. read more

so went for an oil change like I do everytime it is needed well this time the price went from $84 to $94 and then the service guy tells me I have a bubble on my tire I said what and he said yes you must have hit something, I said no I haven't he looked at me sideways made me feel dumb. Later that evening I remembered my fiancee hit a put hole in my car a couple of months ago. Please don't make women feel less then they are some of us do no whats up read more

If I could only give zero stars, this is what they deserve. We have a 2021 GMC terrain at 80,000 miles. The motor blew up block warped head warped cylinder cracked with no explanation of why this even happened. We were treated horribly by Redlands GMC service, they never returned any phone calls. We had to drive down there every time they took advantage of us and every way it took them over three months to do our motor, it cost us over $17,000 out of pocket their workmanship was horrible. They did not do so many things and so many things undone. They had to make a house call to try to correct some of the things that they left undone. They did not wash the car when it came out the Director of service could care less, we have tried to speak with the owner never got in contact with him. Spoke with his daughter I believe who was along with everyone else in that dealership very intimidating and pushy. The only one that was genuinely helpful was Adrian in Service and he is just a monkey in the middle. Our radiator went out magically couple days after they were done charges $1800 there and because I give a review speaking of how all this went and what they did to all this what they do they take the review down and tell us not to come back no compensation for the $3900 in rental car bills, no consideration anywhere anyhow anyway horrible dealership. Do not take your car here if it is the last place on earth do not take your car here they will screw you. They will guarantee screw you like they did us and offer no reconciliation through all this, we did not even get a call from the owner of the dealership, even though we have tried to talk to the owner many many times we were kept from that I have never had such a horrible experience in my entire life with no reconciliation towards anything at all read more

Purchase was fast and easy, rob was very helpful. Kaylin was very helpful also. Order process took a little long, but otherwise very satisfied, thank you. read more

So I took my Acadia to get it oil change and to check out why my steering wheel vibrates when I accelerate above 45mph and break on the freeway. The service guy is Adrian and he tells me that its because my break get hot. And didn't have it check because he didnt want to waste his mechanics time. My car is under warranty and he keeps telling me that its over 36,000 miles and that its because of the break. Yet he totally ignored the fact that the steering wheel vibrates above 45mph without me pressing the breaks which totally negates his "professional" opinions. I'm not sure that he purposely refused to have it check it out because he wanted my warranty to expire so he can charge me and since I didnt purchased my car at that dealership. This is the same dealership that was going to charged me $250 for the roof rack when the GMC website has it for $199. I'm not sure if the one they're selling me is made out of titanium metal or not. I was going to buy a car for my wife at that dealership, but after getting garbage service, I learned my lesson. They're not getting my money. I wouldn't even give it a star. read more

Just arrived home with our new 2021 GMC Denali. Rod was friendly and straight forward with the deal...negotiations went quick via phone call. He really listened to what we wanted and explained things well. Once everything was ready we made an appointment to go to the dealership and sign our paperwork. Upon arrival we were met by a very friendly Bill Hatfield and Rod. Bill personally made sure our paperwork was in order and any remaining questions we had were answered. Many businesses use covid as an excuse to give substandard service, but not these guys! They delivered top notch service in just an hour and all while practicing Covid safety precautions...truly professionals! Bill, may you and your team prosper another 100 years! Thank you so much, David & Kimberly read more

Leased a new encore at Hatfield Buick. Staff professional and helpful. Will use Hatfield again