I called today to look for a part I was having difficulty locating or identifying, Robert over at parts answered and went above and beyond to help me locate it. Stayed on the phone for almost 20 minutes searching for it and finally found it. Thank you for going the extra mile read more

Excellent experience all around. Luis Perez has been great to work with on both of my purchases. They resolved any issues quickly. Josue in fleet service has been on top of everything and endured the trucks were handled quickly and correctly. Fair negotiations, and excellent service. read more

Ken Grody Ford - Bad Ass Ken Grody Roush RT6. Factory warranty lifted truck !! - Car Dealers Near Me - Redlands, California

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WORST BUYING EXPERIENCE EVER!!!! I will attempt to condense this post with transparency. My wife and I went to Ken Grody Ford Redlands to purchase our FIRST Brand New Shiny Vehicle. Salesperson Tyler Jared was Rude, Aggressive, and Disrespectful, and Lied to me about them not having the vehicle they said they had. Another salesperson did sell me a truck. No qualms with him. At the end of the day I bought a "Brand New" 2026 F150 truck. They said they would wash it as we completed the paperwork. When I took possession, the truck was dirty and dusty from the outside. To add insult to injury, FORD gave me a "Shiny New Truck" with a broken rearview mirror adjuster!!! What Happened to QUALITY? I DIDN'T BUY A USED CAR!! My wife and I traveled close to 2 hours just to be grieved and treated badly!! Three days later I was contacted by the dealer. They said they "wanted to make things right". They offered to fix the broken button, fill up my tank, and let me borrow a vehicle while my truck was fixed... Ok, that is a move in the right direction.... I wanted to see how truly they value their customers and the lengths they would be willing to make "right/amends" for the terrible experience with them. I asked for a bed liner, side step stool, and bed cover. The GM agreed to the liner but refused the rest. They perhaps see an opportunistic person, but they fail to realize that my family and I were grieved and disrespected. They robbed us of the joy of buying our first new truck. Instead we went home angry, hurt and disappointed. For the GM: ATTITUDE REFLECTS LEADERSHIP. How are your employees supposed to treat kindly and value the customers you call "family" when you don't demonstrate this yourself. My biggest regret is giving you my business. read more

Brought the truck in for service - "The Works". It's a great value because it includes tire rotation, oil change, vehicle check up, and topping off all your fluids. It's a great way to ensure your vehicle stays running smooth. I choose Redlands over any other Ford dealer for service. I've been bringing my vehicles here since 2014. If you're looking for a Ford dealership in this area give them a try. They take walk ins and appointments. This is a smaller dealership who may appear not to have a large selection if looking for a vehicle to purchase but still stop because their sister dealership is a lot larger and they can bring vehicles over. read more

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I bought a new Ranger XLT 4x4 with the FX4 package Friday and picked it up yesterday afternoon (Saturday) Miguel, my salesman was great. A true professional. Very patient and helpful with what I wanted and needed in a new truck. I don't understand some of the bad reviews people, it's a car dealership. They have to feed their families too. We had a great experience here. I had my last truck serviced here and that was great too. Thanks Miguel! P.S. Miguel speaks Spanish too read more

Ken Grody Ford - My new Ford Ranger - Car Dealers Near Me - Redlands, California

Overall, a pretty good experience buying a used Ford Explorer here in August of 2026. Our sales rep was "Sal," and he was pretty dialed in. Five things.... #1. Negotiated a fair price. Thank You! #2. Got a verbal that there were (2) keys; later turned out to NOT be the case, but Sal split the difference, and we went in 1/2 each on a new one, and they mailed it to me. Thank You! #3. Car came with NO floor mats. Sal paid out of his commission. Solid work, Sal. Thank You! #4. The car needed some aftermarket door handle covers removed, which they did, but they ended up with a couple of very small paint chips. Sal gave us some touch-up paint. Thank You! #5. Sal delivered the car to our home two days later for FREE and had to Uber back to work (1) hour away. Thank You! This was an almost perfect used car purchase except the key snafu. However, Sal went above and beyond to make it right so I changed the rating from 4 stars to 5. Thanks Sal!!!!! read more

Our new 2026 Ford Explorer is amazing ! It looks great and it's so much fun to drive, it's quiet and drives smooth. As usual, Andrew and the rest of Ken Grody Ford's exceptional staff gave us five-star service. We have been going to this dealership for many years and the staff always treats us with great respect The Andrew and the team is friendly, honest, and professional from start to finish. The Josh in finance took his time explaining everything and answering all our questions, the process was clear and stress-free. Thanks Andrew and Josh for another beautiful car, we love it! read more

Ken Grody Ford - 2026 Ford Explorer - Car Dealers Near Me - Redlands, California

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Called the dealership regarding a specific car, gave the stock number. They told the car info asked for the price and they confirmed I asked why the price was so low. The only reason they gave me was because it was a demo vehicle. Told him I would go in the following day. I received a phone call from the dealership the following morning to confirm my appointment in which I confirmed my arrival time as well as the availability of the vehicle and the price. I showed up at the time I had mentioned and within two minutes, they asked me if I knew about the discrepancy on the price of the vehicle in which I said that I didn't know about a discrepancy because I confirmed the price twice with two different sales people. The price was double the amount that was posted on their website. 40k on the website, 80k in person. We drove an hour north from Menifee to see this year: possibly purchase it. Extremely letdown for the waste of time and lack of information from the team. WASTE OF TIME read more

Ken Grody Ford - Car Dealers Near Me - Redlands, California

Called the parts departments, Robert Toves is the man i was talking to. I had a problem with a 1997 f350. He had me send him pictures, he deep dived into my problem and we found the part i was looking for. Even after we got off the phone, he sent me several messages confirming the part, the location and even guided me to a store where i can get it. Above and beyond customer service!! Thank you Robert! read more

I took my car in for service and asked if they could wash my car. Andrew, who was very nice, told me it wouldn't be an issue. However, when I went to sign the estimate it was $20 more. When I asked about it he said it was for the car wash. What the heck? You're a dealership. You should include the car wash. I know Toyota does. I mean that's why I'd rather go to the dealership. Otherwise I can just take my car to Firestone and save some money. read more

Initially I thought I'd leaving this dealership a raving review. However, within 14 days of purchasing one of their "Blue certified" used Mercedez I informed them the brakes were extremely squeaky. I drove over 60 miles back to them to have the brakes fixed. They simply sprayed a bunch of lubricant on them...they still squeak. They claimed it was due to it being a luxury car and that their brakes squeak (mind you this is not my first luxury car). Fast forward, after they service the brakes my rims immediately begin to be covered in brake dust (silver rims turned completely black within a day of operation.) They refuse to do anything about it. They says it because it's luxury. Then they claim it's because I drive it too much. Then they claim it's because don't drive it enough. The brakes are an issue that I have communicated to my salesman from the beginning of taking it home. This isn't something I am trying to "scam" them for. A 2021 Mercedez with 45k miles should not be having this type of issue! I've owned 5 cars and never had my rims caked in brake dust. I'm absolutely disgusted in how they are trying to gaslight me into thinking this is normal. read more

Ken Grody Ford - Their reasoning for squeaking and excessive brake dust on my rims. - Car Dealers Near Me - Redlands, California

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I am updating our Yelp review because we finally got the check so that we can buy a new charging cord for our BMW. The salesman Tavo delivered it to us. Which was super nice and we appreciated him going out of his way in doing that. He also did keep up on the process and kept us informed. It was nice of him to follow up with the back office to get that accomplished for us. He also delivered us the check for $500.00 to replace the missing cord. So I wish I could give 5 stars but this process took way too long. We have bought 2 cars from this dealership and are very happy with the cars. We really liked the staff and the Finance department Joshua. Was a great guy and we enjoyed him. "V"was outstanding in her assistance too!! read more

They damaged my car while completing an oil change, and it has now been at the body shop for over three weeks because of a damaged fender. The communication within their company has been terrible, and there has been a complete lack of accountability. It's disappointing to be treated this way as a customer who has given them a significant amount of business and referrals over the past five years. Absolutely pathetic. read more

Purchased new vehicle from them online and via phone. Asked the salesman if they used my credit union for financing and he said they did. Told him I get a discounted APR going through them and requested my loan be handled by my credit union. Signed everything and picked up car on Monday morning. Later Monday get multiple emails from Wells Fargo stating they had the loan. Made several phone calls to sales and finance, before finally getting someone to talk to in finance. Person said they would look into having the loan transferred over to my bank and he would have finance manage call me back. No one ever called. Waited a day, I called again, still no response from anyone there. Guess once they complete the sale they don't care about you anymore. Staff is completely unresponsive to customer needs especially when they screwed up read more

We had a great experience at Ken Grody Ford in Redlands! Everything from start to finish was smooth, straightforward, and stress-free. Tyler Jared went above and beyond to help us achieve our goal, and in the end we walked away very happy with our purchase. We truly appreciated the honesty, communication, and overall customer service throughout the process. Definitely recommend going to see them if you're looking for a great car-buying experience! read more

Ken Grody Ford - Happy customers & great service from Tyler Jared! - Car Dealers Near Me - Redlands, California

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I went to Ken Grody Ford in Redlands just to look around. Was not planning on buying a vehicle. Now, they won't stop calling me. Even texted me asking if I had any questions. Obviously if I had any question I'd be the one reaching out. Please stop contacting me. read more

Great experience Kevin ray fierro was very professional had all 4 tms sensors replaced after diagnosis very good about information every step of the way thank you Kevin I. Now can enjoy my new 2026 f150 thank you for everything from john peraza read more

Guillermo was the best salesman! He made the process of trading in my Toyota, so smooth. Paperwork took less than 30 minutes and he broke down all things I needed to know about my new car. I hope everyone has a positive experience the way I did. Def ask for Guillermo! read more

Ken Grody Ford - Mustang Mach e - Car Dealers Near Me - Redlands, California

I purchased my car from Ken Grody Ford back in April and had a completely paid cashier's check at the time of purchase. I signed all the paperwork with multiple associates, including financing, and was told everything was squared away. Six months later, I suddenly started receiving unprofessional text messages from different employees claiming I still owed $300 -- with no proof or explanation of what it was for. I repeatedly asked for a receipt or breakdown and never received one. Instead, they threatened to involve lawyers over this small amount. I've tried for over a week to resolve this, calling several times and leaving voicemails, but no one answers. They only text or leave voicemails instead of handling things properly or calling back. The entire experience has been frustrating and extremely unprofessional. I would strongly caution anyone considering buying from this dealership -- once they have your money, they clearly have no organization or accountability for their own agreements read more

Shout out to Rene and Sherif! When I called in first thing in the morning, Rene was very helpful and sent me photos and videos that I requested. He was able to quote me an out the door price with no dealer add-ons, no BS. He was even able to reduce the MSRP pricing for us. Right away we could tell that this car dealership was different. Every other dealership had these crazy mark ups and were unwilling to remove the things we did not need. Ken Grody Ford is definitely an honest place of business! Rene was unable to help us once we got there, but Sherif took care of us. He was professional, friendly, and kind, and made our experience much better than majority of the other dealerships we went to. He even tried to see if he could get us a better rate than my bank. Turns out my bank had a better rate, but I still appreciate him trying. This XLE actually came with some upgrades which we were pleasantly surprised about. This one had the upgraded leather steering wheel with a heating system in case your hands get cold during the winter. This car also came with heated seats, blind spot monitoring, and the upgraded backup camera. This was an excellent deal and we are so happy everywhere else was trying to quote us for basic models nearly $4000 - $5000 more than what we got this car for. We shopped around for a whole month before deciding on a car, I wish we came here from the get-go! If we ever need another car, we will definitely be coming back here and recommending this dealership to our friends and family!! read more

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Our experience at Ken Grody Ford was both pleasant and efficient. Tyler was a true professional--personable, attentive, and made sure we were well taken care of from start to finish. Our visit began with Kyle, who welcomed us warmly and made us feel as though we had stepped into his own home. He was knowledgeable about the vehicle we were interested in, searched for every possible discount, and had a strong grasp of the financial considerations involved in purchasing a car. Jon, on the financial side, truly knocked it out of the park. He ensured that every detail and protection plan matched our financial needs. Jon went above and beyond, showing a genuine connection with us as customers. I'm writing this review to share my personal experience as someone with over 30 years of car-buying history--and I can confidently say this was one of the best dealership experiences we've had. read more

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What a great experience. Just want to start by thanking Josh and Mario. The hospitality was through the roof. We were in the market for a new family car with very low expectations. We did the usual shopping around online. Keep in mind I come from a dealership background so I I was looking for someone honest and straightforward. Once we got in contact with Josh and explained what we were looking for. The communication was exceptional. After a day or two he was able to accommodate all of our request for at the price we were looking for. Moving forward we were able to drive off in a 2026 Explorer. The whole process was very swift and pleasant. Its good to know there's still people with integrity and morals not just salesman trying to meet a quota. Would definitely recommend. read more

I recently visited Ken Grody Ford in Redlands for a simple oil change. I arrived right at 7 AM and was told it would take about an hour to an hour and a half. I settled into the waiting room, expecting a fairly standard wait. Unfortunately, it turned into a bit of a frustrating experience. By the time we hit the two-hour mark, I finally asked the receptionist for an update. It turned out my car had actually been ready for about an hour already. They had called and texted me, but I didn't see the messages since my phone was in the car. While I take responsibility for that part, I was a bit disappointed that the receptionist, who I had interacted with earlier, didn't just let me know in person. It would have saved me that extra hour of sitting around. I've been coming to this dealership for a couple of years and generally had good experiences, but this recent visit left me feeling a bit let down. I hope this feedback helps improve their communication in the future. Thanks. read more

My recent car buying experience at Ken Grody Ford Redlands was surprisingly smooth and enjoyable! The dealership had a peaceful vibe that made me feel at ease right from the start. I worked with a salesperson named Alex who was really informed and attentive, making sure I understood everything about the 2025 Ford Escape which really suited my needs. His friendliness added a personal touch that isn't always common in car sales. I left happy with my purchase and impressed by the customer-oriented service. If you're looking for an stress-free experience, I'd highly recommend them! Jimmy the sales manager was top notch best experience I've ever had buying a car and I've bought plenty of them read more

Sherif did it again! Traded my 23 mustang for a 25 and my daughter's bronco for a f150. His customer service is unmatched and will continue to work with him for years to come! Thank you Mike for working your magic in the finance dept. We are forever Ford customers. Thank you so much for all your hard work read more

Ken Grody Ford - Car Dealers Near Me - Redlands, California

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I've been going here to have all my cars and trucks serviced. So for more than 17 years they have been treating me right. My service representative Jeff is the best I've ever met. He always takes care of me with excellent professionalism. I recommend this service department as well as the dealership. read more

This dealership is horrible, the worst I've ever experienced and I've purchased many vehicles from different dealerships over the years. The trade in and purchase experience was a joke, after the purchase of the vehicle and the trade in they called a few weeks later saying we owed them money. Fast forward to a recall on the purchased vehicle a few months later and another separate issue with the vehicle, I scheduled an appointment to have both taken care of- once I arrived I was told my appointment was never scheduled, they made time and took my car in. They had my car for a week, gave me a hard time about getting a rental, once I picked up my vehicle it was FILTHY there were leaves inside the car and the outside was embarrassing, when I brought it up they said they didn't have time to wash it. Wtf? You had it for a whole week! Everyone working at service seems to not have any idea what they're doing and the miscommunication between each other is horrible. Beware of going to this dealer for purchase or service. I will not be recommending this dealer, I actually have told people to stay far away from it. read more

I hate it when you lose trust. I bought car they said they would detail. They said they would deliver after done and delivered but did not Detail or even clean the inside. read more

I am genuinely not a fan of dealerships or the car buying process but Ken Grody Ford in Redlands I will go to without hesitation. They have a great selection of new vehicles, special editions and top quality used inventory. They don't try to pressure you and have always gone above and beyond for us. 12/10 would recommend! Chase V. Was our sales consultant and he was able to answer every question I had, was honest and patient with me and went above and beyond to get the car ready. read more

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Buyer beware! The finance guy is not "your friend". They are all professional sellers and they know all the tricks. Don't fall for them. KNOW WHAT YOU'RE GOING TO PAY AND OPTIONS YOU WANT AND DON'T LET THEM TALK YOU INTO ANYTHING ELSE. One trick I noticed and my sister fell for... A lady walks around near you with a bouquet of flowers. You'll later see them sitting on the finance desk. He's gonna tell you some lady comes in selling flowers and he can't resist buying them for his wife. Yeah right! That's designed to get you to think he's a nice guy. He's gonna "call in favors" to get you good deals with on extras, the rate, whatever. No! You may have gotten those anyway. He'll tell you he's "calling in a favor" to reduce your interest rate? NO! You already qualified for that better rate (buy rate). They initially gave you a higher rate (sell rate) so they can later "save you money" to afford that extra warranty or whatever buy reducing the rate back down towards what you qualified for. He'll tell you he's gonna "buy down the rate" so your payments will stay the same with the extra items. This works far too often. The vehicle is good (so far) but the finance area lives up to the "used car salesman" reputation. A good learning experience for my sister. read more

5-Star Experience at Ken Grody Ford! From start to finish, the team at Ken Grody Ford delivered an exceptional experience. The customer service was professional, friendly, and truly focused on making the entire process easy and stress-free. Every question I had was answered clearly, and I never felt rushed or pressured. The dealership was clean, organized, and welcoming, and everyone I interacted with went above and beyond to make sure I was taken care of. I left feeling confident, satisfied, and genuinely appreciated as a customer. If you're looking for a smooth, trustworthy, and top-level car-buying experience, Ken Grody Ford is the place to go. Highly recommend! Also I want to give credit to TYLER & JOE Sales Managers they were one of the reasons I chose them. Will be back for more business with them ! read more

Ken Grody Ford - Car Dealers Near Me - Redlands, California

Needed to get an alignment, smog and a multipoint inspection/brake check. Ashley helped me and kept me updated the whole time. They gave me a ride to my office and a couple of hours later it was finished and my truck was outside waiting for me. 2022 F250 diesel. All that for about $200. I definitely recommend this place. read more

Happy with buying experience with this dealer. Love the lady deal with us for her extraordinary rapport and patience with us on top of the extreme temperatures outside and smile given to us. The person in the account also explained to us thoroughly what we will expect to get more benefits from our newly bought car. Thank you so much read more

Ken Grody Ford - Car Dealers Near Me - Redlands, California

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I took my car in for an oil change. $130 and they didn't even wash the outside or vacuum. I got past that. I'm writing the review because I told them I had a rattle by my door and at pick up they said they didn't hear it. My husband hear it and it was apparent. Low & below 2 weeks later I get a recall for the front door arm reinforcement welds that can crack and cause.... You guessed it! A rattle. Parts are now available. I'm sure I was not the first one to complain about the rattle. Just tell me there is an issue and I can bring my suv in another time. Do not act like there is not a rattle issue. read more

Ken Grody Ford - Recall notice from Ford - Car Dealers Near Me - Redlands, California

I must say when i bought my car here a few years ago it was a goid experience, but as i have come the years for service on my vehicle to keep it running smoothly, the service has been awesome. My vehicle had a recall & Redlands Ford staff gave me an appointment i showed up thinking I'd be without a car all day, well that wasn't the case at all. I showed up at my appointment time at 7am, and my car was ready by 11am. I couldn't believe how fast and efficient the service team was along with the mechanics. I recommend Redlands Ford due to the great staff, service and parts & service dept along with Quick care service department. I had the rest of my day with my car in which i didn't expect. Thank you, Redlands Ford staff for the awesome fast service. read more

can't seem to go into negative stars or I sure would, mentioned in a post awhile back about the circus known as Ken grody ford selling me a plug in hybrid without a cord, magically when my wife used a different phone , they answered, oh so sorry, we dropped the ball, we will cut you a check right away so you can get a cord!!!!!! CRICKETS!!!! read more

So I left a couple negative reviews awhile back and they were well deserved and honest. With that being said I give credit where it's due. Took my truck in for some warranty work and was approached regarding the poor reviews. The management took my criticism and reviews serious enough that they wanted to speak to me and apologize for the hassle I went through. They let me know that they made some changes to the delivery process and my reviews had been the topic of a couple managers meetings. They thought enough of me to approach me directly and this shows they are taking a proactive approach to my comments. This helps tremendously in changing my view of the dealership. During the same time I was having the warranty work done, they washed my truck and accidentally scratched a couple sections of both doors. I brought it to the attention of the service write (Robert Torres) and he went out of his way to make things right. Super nice guy and gave me no argument or tried to defend his staff. He was all about making things right. So I can appreciate it when customers are taken care of. Reminds me of the Redlands Ford from years ago. Thanks Robert. Appreciate you sir. read more

From initial inquiry to the final signing of documentation, this whole first experience has been so easy. Not only was this my first experience buying a Ford vehicle, but also my first experience doing most of it online!When I first inquired about this particular Dark Horse on the lot, Joe Picasso reached out to me to get more details, ensuring this car fit my wants and needs. I informed him of the kind of payment packages I had in mind, etc., and that I had a pre-approval from my bank already, which made things easier. From there, Joe did everything within his power to ensure he could put together a competitive pricing package to beat or exceed any other dealerships I was also looking at. Jesse Ramos, also joined this effort and empowered Joe to ensure I was happy with what they were offering. Finally Josh in finance took the time to patiently go over different finance plans, and even found a lower offering than what my bank, Chase provided, which was already pretty good. During all this time, all of your staff took their time to explain things, were very patient, and took the time to get to know me and what I was looking for. They ensured that I was comfortable with the deal they provided and never made me feel pressured. I am very happy to have come away with a dream car that checked off all the boxes! Kudos to the team at Ken Grody Ford Redlands! I would send all my friends and family your way, even though I'm in Northern California! read more

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THIS DEALERSHIP LETS THERE MECHANICS DO UNDER THE TABLE WORK WITHOUT LETTING THERE CUSTOMERS KNOW BEFOREHAND. First time I picked the car up it was just to fix my squishy brake pedal issue. I get the car back and brakes feel the same and they left the lug nuts loose on my car so the wheel was wobbling bad about to fall off causing my wife to have a panic attack while following me. I take it back again for the squishy brakes and they make me replace my abs block and it's still the same issue and on the way home I noticed very bad grinding coming from my front left wheel I get it home and take the wheel off and notice they left all my hardware loose calipers and mounting bracket. I tell him just give me a refund and I'll work on the car myself from now on. He says "the mechanic agreed to give you $150 back" I said fuck no he left all the hardware loose I need it all back. He says "I'm sure there's car didn't leave like that" I hung up and went down there, just for the parts and service director to tell me it's not there responsibility. read more

Ken Grody Ford - Service bay - Car Dealers Near Me - Redlands, California

Attempted to reach the Service department for over 30 minutes due to a recall on my vehicle. When I finally got in touch with someone they put me on hold and hung up. Called again and was greeted with a very rude worker.He did not want to answer any of my questions and just wanted to schedule me an appointment without knowing if they had the parts for my recall and when I offered the VIN for my vehicle so I wouldn't waste my time he didn't want to take it. read more