Made an appointment to get a quote for a dent in my vehicle. I have never been to this location, so I wasn't sure where to go. I walked into the office, and said "Hello". No one even looked up from their computers or said anything. I gave them the benefit of the doubt that somehow they didn't hear me, see me, or see my vehicle pull in. I said "Hi" again, and no one still even looked at me. Instead, a gentleman with a long gray beard just pointed at the building next door and said I needed to go there. I waited for my appointment, and saw another person with a hat and curly hair come in and out. My appointment was at 3PM, and the receptionist said the person who would be giving me my quote was not in yet. I waited until after my appointment time, and decided to cancel and find a better place. It just so happened that the gentleman with the hat and curly hair was the one who was supposed to meet me at 3PM. Overall, this place needs an overhaul on customer service. There's a dozen places in the area to get your vehicle fixed, all with similar pricing and expertise. So why waste your time and money dropping off your vehicle at a place where you are not even given a greeting, and appointments are not adhered to. read more

Went here since it was recommended by Toyota of Redlands where I purchased my car. Got into an accident and decided to bring it here even though there are other places closer to me. So glad I made the decision to come here. They took such good care of my car that it looked brand new. I couldn't believe it was my car. Joe always called and kept me updated on the process and did everything to reassure me I was in good hands. 10 out of 10 recommend. Thank you so much, Joe. read more

Service person Joe is the best. He has taken care of all of my issues even my complicated insurance. Joe provides great service.

My car was here for months, once finished picked up the car and the plates had been removed, things were missing from inside the car, the caps where you inflate the tires were missing, they were custom corvette caps. the car had 25+ miles added? test drive or you used the car for personal use? CAUTION IF THIS IS WHERE YOU DECIDE TO TAKE YOUR VEHICLE. read more

Was recommend here from my insurance after I got rear ended. I'm going to start with the positive before the negative. I had Joe Morales help me. He was very friendly & fast. The reason I gave this review a 3 star is because communication was terrible. The girl in the front office sitting to the right didn't know what she was doing. I was told they ordered the part for my car & they would call me within 3 days to let me know when they received it so I can bring my car in. 2 weeks went by, I got no call. I ended up calling & they said the part has been delivered.... Ok so I brought my car in. They said it would take a day to complete & they would call me when my car was ready, they never called me. I had to call to find out my car was ready. Very nice place, communication is very off. read more

I needed a taillight replaced and called the dealership where I bought my Yukon and was quoted $1,100 for the repair. Tom Bell Collision Center charged me $761.00. Plus, when I brought it in, it took 20 minutes for them to change out the taillight and send me on my way. Great customer service, quick and efficient work. 5* experience! read more

This is 20 years in the making, so it's about time, I'd say. Bought a Tacoma new 20 years ago, some dingbat semi-truck driver hit me on the front left while making a turn. I was stopped and my Taco actually moved back 3 or 4 feet. It had less than 3,000 miles on it when Tom Bell Collision repaired it. Still, I thought the vehicle would never be right, but it just passed 200K and the repair was perfect. Their work literally remade the truck as good as it came from the factory. Outstanding! read more

So an update to this review, and I'm giving credit where credits due. The day after posting this experience with Tom Bell Collision Center, I was contacted by one of the managers (Chad) in regard to my complaint. I really appreciate that they at least care enough about these reviews to attempt a correction and that's cool. He offered to fix the problem and that's a pretty stand-up way to deal with things. I do understand that mistakes happen, but in order for me to have the repair, or should I say re-repair done, it'll cost me money in rental car fees and time as well as coordination of getting my wife's car there and picking up. I do appreciate the fact that Chad reached out and perhaps (doubtful) we will be able to get the correction done since it's more expense to us. The job should have been done right the first time and at the very least a better quality control standard should be in place before releasing a vehicle back to the customer. I don't know that I'd use these folks again, and that's too bad but this is a huge inconvenience to correct something that should have been done right the first time. read more

Incredible Service! Great Communication! Timely Turn Around! Excellent Quality! My daughter sadly had her first "fender bender" in my Jeep. I heard good things about Tom Bell (including from the Jeep Dealership). . . and they did not disappoint! I especially want to recognize Evan. He kept me informed every step of the way, looked for ways to save me money, was proactive in his communication, and went "above and beyond" to ensure that I was pleased with the end results - even helping me do some mild customization. The quality of the bodywork, paint work, and mechanicals was top-notch. I would highly recommend them for any of your bodywork needs. read more

Tom Bell Collision Center came highly recommend by the Toyota Dealership in Redlands, and they were AMAZING! Last week, the wind was so horrific that (while I opened the driver's door) the door opened more than it should have. I could clearly see that the top door hinge was cracked or broken, and the door stopper completely broke off, and I ultimately could no longer shut the door. I was unable to drive it, and had to have it towed. After calling around, Chad Michael (the manager) was able to help me as much as possible over the phone and through email. He allowed me to email him photos of my car door, and he immediately gave me a rough estimate range on what the cost for the possible damages were. On top of his quick and friendly customer service, he ensured me that he would do his best to keep the cost as low as he possibly could (as he still needed to see the damages in person). I had my car towed there the next morning, and he kept me updated on the process. Chad and his team were able to save my door (which many other body shops insisted I had it replaced), as well as the hinges (one was cracked but he is a genius and figured a way to salvage and reinforce it). I appreciate Chad going above and beyond in customer service, and taking great care of my car! I highly recommended heading to Tom Bell Collision Center for your auto body needs. Thank you! read more

100% recommend taking your vehicle there. The staff is friendly, personable but professional, timely, efficient and it was an all around great experience. There were a few unexpected changes in plans and they were handled well every step of the way. I've been to other collision centers in the area and Tom Bell Collision Center is in a league of its own. Although it's clearly a team effort there, Bob was essential in ensuring I'll be a return customer. read more

My husband had his Chevy Silverado sent here after an accident. At first we were pleased with the service. Then after a few days our door handle broke. We came In and it was easily replaced with our warranty. Speed up to a few weeks later, the door handle is AGAIN broken. We've tried to call to schedule the repair for the third time. No response after multiple calls and messages. Very disappointed in this place. read more

I receive my car with them fixing the rear that was damage as I was referred by my insurance from an accident where I was not at fault. However, when I receive my car back fro the company I was shocked to see that my front bumper came back to me scratched that was deep into the paint (maybe a knife) which was new. I mention this to the company and they reviewed the picture. They themself said it was new and so now I had to wait another week for them to get that fix. I then received my car again and now a piece of my roof rack is gone. My new vehicle should not have damages in the front if initially the repair is only needed in the rear. Very unprofessional and unexpected from a car company. I have always been cordial, kind, and professional. After seeing new damages from a repair company; I felt attacked and unprofessional on their part. I just wanted my car repaired not to receive it with new scratches or damages. I today never understood why Bob or Chad. (I also heard someone in the back laughing to my phone call as I myself had to call in for updates since they said my car will be ready and it was not. They were laughing as I address Bob by sir respectfully. Hearing them say sir in a smart remark type of way, disrespectful honestly.) disappointed. read more

I just picked up my Toyota Highlander and it looks "brand spanking new!!" Chad and his staff are great. Also, a shout out to Willie for taking me home and picking me up. read more

In a nutshell. My 16 day old, brand new off the lot, 2019 Hyundai Santa Fe was rear ended in Oceanside, Ca. I contacted AAA. Tom Bell Collision was one of AAA recommendations. I'm familiar, as is my family, with the dealership in Redlands. From start to finish, they had my car back to looking like it was when I drove it off the lot. They even washed my car. Everything was quick. VERY professional. Efficient. Straight forward. If there were more than 5 Stars, I would give them 10. read more

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My car was damaged in an accident. I brought it to Tom Bell and was assisted by Ed and Evan. Their professionalism and communication was great throughout the entire process. I will recommend Tom Bell Collision Center. read more

Don't have them work on your car until you get a written approval. They repaired my car based on verbal approval by insurance company. When job was finished, they would not release my car because they have not gotten written approval by insurance company. My car was held hostage. Not cool service rep Scott. My car was in the shop for 2 weeks. Plenty of time for them to do paperwork. read more

Excellent service. They made the whole process semaless and kept us updated on the progress. Car looks like nothing ever happened. Highly recommend! read more

I can't say enough good things about the folks at Tom Bell Collision Center! A few weeks ago during our mini-vaca in Santa Barbara, our Prius had a small collision with a large storage container...and you can guess who was on the losing end of that. :-( When it happened, I got on the phone with my auto insurance company (AAA) and they highly recommended Tom Bell...stating that they had won numerous awards for service. I went with their advice, and was very happy I did. I arrived on a Wednesday and was immediately greeted by a fellow named Chad. He took very good care of me. All of my claim info had already been forwarded to them by AAA so they were all ready for my arrival. He took me around the vehicle and told me in detail what needed to be done and how long it would take. Within a few hours he had everything torn down and had an estimate for me as well as a day when it would be ready. Needless to say I was worried. Let me tell you, though...the car was ready early the day they promised, at the price they quoted me. Not only that, the car looks great as you can see from my before and after pics. I was very impressed by the level of service and quality Chad and the rest of the employers had. They treated me right and I suspect they'll do the same for anyone else in need of their services. read more

Tom Bell Collision Center - ...and after! Better than new! Great job! - Car Dealers Near Me - Redlands, California

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Superb quality control and outstanding customer service. Chad runs an excellent organization. A pleasure doing business here.

I was concerned about bringing my Audi here...I thought that since Tom Bell is known as the Chevy & Toyota guy, it might be something they weren't familiar with. They did a fantastic job! I was rearended on the freeway, called them, Patrick stayed open late, had a rental waiting for me and took car of this in less than a week. I couldn't be more pleased with the service and quality of work. read more

Tom Bell Collision Center - Before... - Car Dealers Near Me - Redlands, California

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Went in to get a quote and lo and behold - no employee was wearing a mask during the pandemic. The owner Chad was good and gave me explanation on costs and a quote, but the older gentleman at the front desk looked like he couldn't be bothered by customers - not sure what his problem is. read more

Joe took care of fixing my rocker panel in 15 min. Great job thank you!! I didn't even have an appointment!!

Chad was thorough and reliable. Called me to update me on everything that was going on throughout the process and was respectful when speaking. No fakeness like you see at other places or dealerships. Just a hard working individual that does his job well. Truck had plastic covers on the interior to prevent it from getting dirty when employees had to move it around. Paint looks perfect and fit and finish of front end (where the damage happened) looks superb. Lifetime warranty as well which is relieving to know. It shows they are confident and take pride in their work knowing it's done right. read more

No one likes to get in an accident. However when we got rear ended we decided to take our Jeep Grand Cherokee to Tom bell collision center. They checked us in on time and got our vehicle back to us in 2 days. The car was clean inside and out and they even gave us a bottle of touch up paint that matches our car. The kind of service that they gave us demands a 5 star review. I'm very glad we chose to take our car to them, and I hope that someone reads this review and chooses to do business with Tom bell collision center. You will not be disappointed. read more

Chad, is the best!! You could never find an employee represent their company like him. If I didn't know better I would of thought he is the owner. Thank you always for fixing my cars. Chanel Eren read more

Best experience I've had at a body shop by far! My car came out beautiful!! Evan was wonderful to work with and updated me regularly! He really went above and beyond! Thank you Tom Bell! Highly Recommend! read more

They don't keep in touch how you car is doing. They tell you it will be ready when it is not ready for pick up

They do amazing work. We won't take our cars anywhere else Just got my RAV 4 back in absolute perfect like new condition. You never would know there was any damage at all. Thank you Chad, you're the best!!!! read more

Happy I chose this place for my repairs. Ken was extremely helpful and always kept in contact with updates. The process was fast and smooth. Thanks Ken! Your assistance was appreciated! read more

My Infiniti Q60 was in need of repair on some front end damage. Chad was a prime example of what Superior Customer Service should look like. He was thorough and informative. He kept me abreast of all that was going on and did his all to ensure excellent workmanship. My car is back to it's beautiful self. Very happy with the amount of time I was able to get my car fixed, the customer service & the expertise displayed throughout the process. read more

These guys did a great job on my truck. You can't even tell it was ever hit, and Bob kept me informed the whole time. I would recommend this body shop to my friends. read more

They did a awesome job on my car they painted my car. My car looks brand new it's a 2012 Toyota. Customer service was the best ever. I want to thank Joe. Excellent customer service. Thank you Eric T read more

I am very thankful that I have had very few accidents throughout the years (my last time was before Yelp existed) and was recommended by my longtime insurance company to this collision center. This team hit all the marks that I look for in a business. Everyone from the front desk staff-Darshay and Cassie, to the experts-Chad, Bob, and last contact with Willie were all friendly, professional, and responsive. They never left me hanging and wondering about the status of my car. I had filed 2 claims-1 from an accident, then a comprehensive claim, followed by a personal repair request. My little Nissan Rogue was detailed when handed off to me and looked like a brand new car. They even returned it to me a few days before the estimated return time and I was even able to drop off my rental with them because they are a sister business to Enterprise. I hope to not have to utilize a collision repair center again anytime soon, but if I do, I will definitely return and highly recommend this business. read more

I was unfortunately involved in a fender bender and needed my car repaired. Dropped off my car with Tom Bell and they went above and beyond my expectations. Their team member Ken went as far as dropping off my vehicle at work! Thanks Ken for all your help and hard work! My car looks fantastic. 3rd vehicle my family drops off for repairs at this shop, their work ethic, workmanship and customer service from the reception team is something to experience and has us going back. Definitely recommend . Ask for Ken. read more

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I had a small rear bumper dent on my Toyota and my wife was going into the hospital for a long stay and Chad Bell was my consultant and got my car done in 7 days so I wouldn't be without it. Chad is a great person and took care of all the insurance problems so I only had to pay my deductible. Tom Bell Collision did a fantastic job and I recommend them highly. They do fantastic work quickly and efficiently and are a pleasure to do business with. I'm not looking forward to having to use them again but if the need arises I'll be back with Tom Bell and Chad. I wish I could give them 10 stars read more

This is the third time I've gotten my car fixed here. Each time I've shopped around for estimates they've always been the cheapest by a substantial amount. Their customer service is impeccable and honestly, the people who work here just seem like genuinely good people. I was helped out by Bob today (sept 4) and he was AMAZING!!! He was very knowledgeable when it came to my Toyota and had a simple fix for what another repair shop told me was going to take $2500 to fix (WTF)!! This place is honest, quick and the best around. :) read more

I recently took my vehicle here after another collision center didn't do a great job. This place was absolutely amazing. Joe took care of everything I needed. The body work is great. I would highly recommend coming here. Thank you so much Joe! read more

Bob did everything that get our sons first truck ready. From body with to paint and detailing it was a very easy process. A lot of people told us we'd be paying too much there. Well you get what you pay for and the customer service was unmatched. Very pleased. read more

will not be going back to them for future collision accidents took a month and 2weeks to fix our camry that just had trunk damage and little front damage and when we got it back tools were in the back seat,missing pins to hold carpet where the spare tire goes the jax set got switched ours was brand new havent used it.they didnt put things back the way it came theres a scratch marks in my front gril that is "brand new" when they needed to replace my clear cover "bra" protection they failed to put it on all the places I specifically said i had them done,right door handler,my right piller, and my spoiler..the protection was done horribly cut so slopy and cut into my new paint on my front grill with the knife.they also scratched my leather passenger seat.the workers here especially the repair men seem not to care about your car just as long as its fix and repaired. read more