1. Salerno's Service Center

0

Redlands, CA

Salerno's Service Center

4.8 (91 reviews)
Open • 8:00 am - 5:00 pm

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Response time

6 hours

Response rate

100%

Services - Salerno's Service Center

Tire balancing

Tire installation

Tire Pressure Monitoring System repair

Salerno's Service Center Photos

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Recommended Reviews - Salerno's Service Center

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Reviews With Photos

Jeremy A.

Mark Salerno and Alexandria and their crew are wonderful people I bought a Volvo back in a year ago or so and it was a terrible mess and he kept it alive and it died and he and the crew absolutely brought it back to life. really appreciated if you ever need work done in detail, detailed work and make sure that everything goes right marks your guy. It's not always easy and fun, but it always works out! know the work is great. I've been going there since I was a child and my dad's been going there since before I was born thank you to the crew. I'm 35

Corina M.

My friend had his car towed here this past weekend due to some major issues. The team here at the facility was very friendly, welcoming, and knowledgable --the experience was great and should there be any issues in the future, we will know where to come!

My 67' VW Bus at Salernos Service Center

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5 months ago

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4 years ago

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2 years ago

Best mechanic in California. Honest and trustworthy. Jim can fix older cars as well as the newer ones.

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4 years ago

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4 years ago

Solved my problem, when other shops just charged me more money. Fair prices very communicative, will use again. Thanks Jude and Mark

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7 years ago

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5 years ago

Highly recommend. Spoke with owner in the phone. He answered all my questions. Great experience

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Ask the Community - Salerno's Service Center

Review Highlights - Salerno's Service Center

“Mark was able to contact the Penske regional manager and straighten out the gross errors made by the Home Depot staff...”

Mentioned in 44 reviews

Read more highlights

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Discount Tire & Service Centers

Discount Tire & Service Centers

(491 reviews)

I've always had a great experience at Discount Tire. The team is friendly, knowledgeable, and…read morealways takes the time to answer my questions and address any concerns without making me feel rushed. Today I stopped by because my car was making a strange noise. They didn't hesitate to take it for a test drive, quickly figured out the issue, and explained everything clearly. I really appreciated how helpful and honest they were. Great customer service every time. I highly recommend them!

(1 Star) I rarely…read moreleave negative reviews, but this experience deserves one. I brought my Mercedes-Benz to the Discount Tire location in Redlands because my rear tire was not holding air. Since I purchased all four tires and the warranty through Discount Tire, I expected the issue to be straightforward. My expectation was simple: inspect the tire, determine whether it qualified under the warranty, and explain the findings honestly. Instead, I received multiple, conflicting explanations over the course of two days. The first phone call informed me that all four of my tires were low on tread and needed to be replaced. I explained that all four tires had been purchased from Discount Tire and that I had also purchased the warranty. I reminded them that I came in because one rear tire was losing air, not because all four tires were worn out. I was then placed on hold. When the representative returned, the explanation completely changed. I was told they had accidentally inspected another Mercedes-Benz of the same color and that my vehicle was actually fine. The problem with that explanation is that I was sitting in the parking lot during that phone call. I could see the vehicles on the lot, and I did not observe another Mercedes-Benz matching mine. Whether there was an internal mix-up or something else, the explanation simply did not make sense based on what I personally observed. When I arrived before closing to pick up my vehicle, the explanation changed again. I was then told the replacement tire needed to be ordered. The following day, I received another phone call. This time I was told the tire would not be covered because I had not had an alignment performed after purchasing the tires. I was then asked if I wanted to purchase both a replacement tire and an alignment. By the end of the process, I had received four different explanations for the same warranty claim: All four tires needed replacement. My vehicle had been confused with another Mercedes-Benz. The replacement tire needed to be ordered. The warranty would not be honored because an alignment had not been performed. At that point, the issue was no longer about the tire it was about trust. I don't mind being told "no" if the decision is supported by the written warranty and explained honestly. What I do mind is receiving a different explanation every time I speak with someone. That makes it very difficult to have confidence in the recommendations being made or to believe that my warranty claim was handled consistently. I have submitted a formal complaint to Discount Tire Corporate requesting a review of this matter and an explanation of the written policy used to deny my claim. As of the date of this review, I have not received a response. I will update this review to reflect how Discount Tire responds and whether the company stands behind its warranty and customer service. I also intend to document and share my experience on social media so other consumers can make informed decisions based on the outcome. I genuinely hope I can update this review with a positive resolution. Right now, however, I cannot recommend this location based on my experience.

American Tire Depot

American Tire Depot

(677 reviews)

I was from out of town for a memorial service and needed three new tires on my car. I had to go to…read morethe closest tire store. They could have taken me to the cleaners but didn't. I got a great deal and super service. When my nit-picky brother in-law who researches everything dropped me off he said, "This is what where I buy my tires!"

My son, a college student, mistakenly confused this shop with America's Tire--a reputable business…read morehere in the Bay Area. He brought his car in to repair a slow leak on a set of tires that still had plenty of healthy tread left. However, the shop refused to patch the leak, claiming the tires had to be completely replaced because they were over five years old. He agreed to the replacement, but as soon as he drove off the lot, the car pulled hard to the right whenever he let go of the steering wheel. When he returned to have them fix the severe pulling issue, they were unable to correct it and claimed the alignment must have already been bad when he arrived--which was completely untrue. Desperate for a fix, he took the car to a different tire shop. The technicians there immediately identified the issue: the first shop had installed low-quality, off-brand tires that they wouldn't recommend to anyone. To help my son out, the second shop rotated those new tires to the rear at no charge, which immediately resolved the pull and proved the issue was caused by the cheap tires all along. The original shop charged a premium price for low-grade tires and refused to take any responsibility or offer a solution when their product created a safety issue. Avoid this shop and make sure you are going to a reputable dealer

Salerno's Service Center - tires - Updated October 2026

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