This is my first time selling my car here. There was very little interaction as most work are done online. It was actually super easy, a child can do it. But they're not of legal age. It starts with Carvana's website to sell or buy a car. Go through the questionnaires and steps. Towards the end, they break down what you need to upload to Carvana. Once it's all done and submitted, you can either have them pick up your vehicle or go there in person. Since I live so close to Carvana, I drove my car there for drop off. Keep in mind that once you go through their website and completed the paperwork, you can still keep driving your car even though you've already submitted your mileage. At the actual Carvana location, there is a sales associate who finalizes your transaction. He/she will give your car a look over and make sure everything is in order. The they hand you a check, boom, you're done!!! My car was paid off by Carvana in a little over a week. Zero balance. Overall, super quick, super easy. And this is from someone that has never sold a vehicle before! I got more money from Carvana than Car Max and various Toyota dealerships. Nice! Inside, is like a high tech machine inspired by the Japanese. The rotating platforms is amazing to watch. You can stick around and watch if you like. It's neat. All the cars you see inside the glass tower are all sold already. They're just protected from the elements for the buyers so they're not sitting outside collecting dust and getting dirty. Will I go there again to sell future vehicles? Yes. And I've already made a couple of referrals already. Will I buy a car from them? Most likely not. I prefer new cars. Always. read more

Carvana Ontario - Vehicles that are sold. - Car Dealers Near Me - Ontario, California

Worst company on my life , my first experience was the worst , i got a car Ford escape 2020 a Saturday and next two days , 4 recalls , light engine on , wrench light on , and worn and bald tires, they want me to wait 1 entire week for the repairing without a car to use, then exhaust and disappointment for the issues i try it to exchange for another of their cars , telling them that i don't wanna have another issue with the new car for exchange, and the next that happen the other car that i pick that was a nissan kicks 2020 they found a issue, that need it to wait 2 weeks for get that car!!!!!! Soooo what type of car this company provides??? its seems lemons cars , i really dont recommend to buy cars from here , have a lot of issues , the only thing that they said is we are sorry , and that you can change your car for other one, that not at all a solution. At least the people from call center are good , but its seems that the cars no!!! At the moment my problem had no solution yet, i have the car with problem atm and no other car to use. read more

I recently bought my second vehicle from Carvana. First time...fast, easy, great experience. Second time...terrible. I bought the car, had it shipped and had an appointment to pickup on a Sunday at 730am, even got a confirmation CALL the evening prior. However, at 1:30am and again at 4:30am I received emails (no call, no text) stating that my appointment is rescheduled (no explanation). Thankfully I happened to look at my email before I headed over to the pickup location. So I called customer service and they were virtually no help and have no answers for me other than "I'm not sure," "We don't know why, this is corporate and that is on their end," "It shows there was a problem with registration (no further explanation)," & "I'm sorry for the inconvenience." Needless to say, this is a very stressful situation due to the last minute, vague, and brief rescheduling. I was supposed to trade in my current vehicle, so when I received the confirmation, I ended my policy for the pickup day. When I explained this, there was little to no concern. All in all, I am in a situation where I now have insurance on a car I don't have, and no insurance on a car that I have to drive for another week. On top of this, I was charged a non-refundable shipping fee on the vehicle, for what, I'm not sure, and it is expensive as I could have shipped it much cheaper on my own, but that's not an option. I am EXTREMELY disappointed this time around for the severe lack of proper communication and overall customer care. read more

Great experience with Carvana selling my car. Quick to get an offer on selling my Lexus 2019. Carvana offered best price out of three I checked. Just signed the paperwork online and the pickup arrived to check out and collect my car. Very smooth and the funds arrived Ed in my bank account the next day. Highly recommend. Great and easy service. read more

Found vehicle I wanted, completed everything online- including a trade in. Selected delivery date and all on time. Delivery driver was great and vehicle looked good- that is until the next day in the light. The underbelly of the vehicle was caked in mud. No big deal, I will contact Carvana and they will make it right- nope. They said sorry and offered me $100 toward a detail- that will take about three weeks to receive OR I could just return the vehicle. Now if this was at a standard dealer they would have made it right. They tripped over $100 to never have a return customer read more

Carvana Ontario - Underbelly of vehicle received. Full of mud. - Car Dealers Near Me - Ontario, California

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Chose Carvana If you want no dealership wasted time bs experience. Shopping online, approval process and payment options at your preference. Car pick up at vending machine in 15 minutes in and out. Best experience ever. read more

Carvana Ontario - Porsche 718 - Car Dealers Near Me - Ontario, California

From start to finish the process was clear, upfront, accurate and very quick. The price quoted online was accurate to the penny as to the amount received for my vehicle. I researched other competitors, but Carvana was hands down the best offering $1400.00 more than the others. The technician that arrived to my home was professional and explained the paperwork process answering all my questions. All and all the transaction was done in 20 minutes. I would definitely consider Carvana for your vehicle selling or buying needs. read more

My experience has been great over all, I had to adjust to the gear shift to get comfortable with it, I thought it came with a CD player-- but that's okay, other than that, I'm happy with the purchase, I love the color; and it rides so smooth... i'm happy with the way that it runs, it is very quiet, I believe I will be very happy with it. Thanks Andre Johnson read more

Paid 30,000 cash for a truck and they want to give me only $100 for a missing jack. A safety feature for the truck. If I have a flat on the side of the road I would have no way to fix it. The jack is $300 brand new and $200 on sale. I just gave you all my money. Sad they can do customers like this. read more

Excellent experience selling my car to carvana. While they rescheduled the pickup without calling me it was still a very seamless transaction. Unlike CarMax no gimmics and printing out a fake kbb they pay a higher price and takes 15 minutes to complete the sale. Will definitely do business with carvana again. read more

Well, I wanna make sure that you as a viewer know that my interaction with Carvana Ontario was no problem at all. My issue is with Carvana online and the fact that they did not show up for two scheduled pick ups of my vehicle and that caused a tremendous amount of problems because you have to have a reservation with them. The first one I received no information the second one they called me two hours before they were supposed to arrive and told me they would not be arriving and wanted to reschedule for a week later. That did not work obviously and I was paying $40 to them for them to come to my house. So in order to make my business trip, I had to scramble and drive down to Westminster California to drop off my car, and I believe I'm out $40 for having to do that. I just thought this was bad business practice. If you make up an appointment with somebody, you keep the appointment! I will tell you that my interaction with the employees in the Westminster office was excellent! The gentleman who helped me was knowledgeable, kind fast and the process was awesome. So all in all I really like Carvana, but I don't like making an appointment with somebody and then having it canceled and being charged for it. read more

Carvana Ontario - My dog looking very confused that my appointment was canceled twice! - Car Dealers Near Me - Ontario, California

Professional, effective and friendly! I think I will 100% recommend the Carvana! I love the platform and the people work there! read more

Carvana Ontario - Car Dealers Near Me - Ontario, California

Great experience selling my car to Carvana! Would highly recommend to anyone interested in selling their vehicle and /or buying a vehicle from them! read more

This has been the most enjoyable vehicle purchase that I have ever done!!! From staff to delivery person!!! I highly recommend Carvana to everyone I speak to!! read more

Everything went well! The only thing that wasn't great was you can drop off for free or you can do a $290 pickup fee. I didn't know about the pickup fee and I don't live that close to a Carvana. It would have been nice to factor that into my selling decision. read more

Detailing never done, and advertised "installed options" missing. This was my first experience with Carvana, and it was a big disappointment. Although it took over one month for me to be able to take possession of the car after I committed to buy it and although I was told during that time that it was going through the intensive 150 point inspection and full detailing, much of that was untrue -- in fact, the car appears to have had no inspection and no detailing. -- when I arrived at the Ontario, California pickup location, the employee told me that it had "just been detailed" there, which didn't match what I had been told previously. At the pickup location, I noticed that: -- there were (removable) stains on the seats; -- there was sand under the front and rear seats; -- almost all the switches and buttons had dirty fingerprints all over them; -- the jack and all tools were missing; in their place was an old baseball -- the original floor mats were not in place and non-fitting very cheap ones were there instead, including a loose and dangerous one on the driver's floor -- upon arrival at home, I noticed that there was an old vape pen stuck with tar residue to the side of one of the rear storage shelves; there was dust all over the engine and some leaves; there were more stains on the seats and some sticky stain on the driver's seat, and there was a "popping sound" every time the rear passenger side door is opened. (Thankfully, the popping sound was fixed by tightening a bolt inside the door) KIA did an inspection and reported that the battery is weak and should be replaced ($ 430 including tax plus $ 113 labor) parts that were missing: - OEM Kia front passenger floor mat - Jack and tools - Cargo net - Cargo cover When I asked Carvana about the missing jack and tools, they argued that they were "removable accessories", which is absolutely crazy. The jack is necessary for basic roadside safety, and the tools are required to lower the spare tire... How could that miss their 150-point inspection and "road ready" inspection? Carvana offered $300 to address all identified issues and missing parts. Based on this offer, and because we had already completed a Kia dealer inspection and replaced the cabin air filter at our own expense, we reluctantly chose to keep the vehicle. read more

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I couldn't have asked for an easier experience. Got the estimate for my vehicle online after answering just a few simple questions. When we decided to sell our 17-year-old car, everything was done online and very efficient. Text communications from Carvana were helpful reminders of what we needed to do in advance of our car being picked up. The day of the pick-up, the Carvana associate (Jackie) called a half hour before her estimated arrival time. Upon arrival, Jackie was friendly, knowledgeable, and efficient. The entire pick-up process took less than 20 minutes. Overall, a five-star experience! read more

Smooth transaction, delivery of myt new vehicle was awesome. Look forward to future interactions.

They took the down payment from my bank account before telling me I didn't qualify for the car I wanted. Now I have to wait 10-15 days before I get my 3600 dollars refunded. This is some shady business behavior! I highly recommend for anyone looking to purchase a car, look elsewhere before using Carvana. read more

Carvana Ontario - Proof they took the money - Car Dealers Near Me - Ontario, California

Overall and excellent experience. Car was priced well and financing was easy. The only negative and reason why I couldn't give a 5 star is due to the website saying I could get the car next day and it turned out to be a full week before the vehicle was delivered. read more

It was our 1st time using Carvana's service and my spouse and I were very satisfied and surprised how easy the entire process was! What's awesome was that their pricing was very fair as well. Their crews were so accommodating and friendly (even offered our kids comfy space and water). Not to mention, their car vending machine looks super cool! Highly recommended! read more

One of the best experiences of my life EVERYTHING !!!! Easy fun helpful Love SEBASTIAN AI ( answers every question) Even when things went sideways your staff came thru I WILL NEVER EVER GO TO DEALERSHIP AGAIN I was so nervous about the process From my trade in to my purchase was such a great deal smooth sailing If you're reading this don't second guess Carvana It's the real deal read more

Great experience from start to finish. Fair offer on my vehicle; beat all other offers. 5-15 minute inspection and away she went. read more

Carvana Ontario - Car Dealers Near Me - Ontario, California

Overall I am satisfied with my Carvana experience. But that's not to say there weren't some problems. First the good experiences. The Carvana website is very useful for shopping for a specific make model of the car you are looking for. The website is user friendly and easily explored. When I found the car I wanted to purchase, it was fairly easy to complete and verify the purchase went through. The first obstacle i encountered was my delivery date, I was pushed out due to "final repair" needed. I was ok with that seeing that a repair was being made. Then the date got pushed out again, this still didn't bother me to much. Then the date was moved up. Then there was some uncertainty and confusion with conflicting information from Carvana, but the delivery was finally made. I was very satisfied with the car i purchased appeared to be in. (2016 Camaro) All though there was an upholstery issue on the driver seat that was not noted on the website. Other than that the car was in good shape, and clean. I later had it detailed and it looked very nice. My wife and I used the car for a weekend trip and drove about 400 miles and the car drove really nice with no problems. A week later I drove to a function about 40 miles away and noticed a noise when I used the brakes. I took the car to my mechanic and discovered that the driver side brake pad and rotor needed to be replaced. The other rotors were checked and although worn were in working condition, I decided to have all four replaced. I addition to the rotors being replaced, the front two wheel hubs and bearing assembly had to be replaced. As of now the car is working properly. Again overall I am satisfied with the service Carvana provides, making the shopping experience more convenient and less stressful. I also realize that buying a used car from anyone includes certain risks, that was factored into my car buying decision. Even with Caravans claim of 150 checkpoints of car maintenance, some issues can be missed. If I were to be in the market for a used car in the future, I would still consider using Carvana. read more

Carvana Ontario - Camaro - Car Dealers Near Me - Ontario, California

I love the car. Purchase and delivery experience was simple enough. Save +$100 a month doing Insurance thru Root as well, great option! Only gripe - and a decent one: Kia ev6 won't charge unless vehicle physically on (draining battery as I charge battery) and the A/C and heat never worked upon arrival. It's currently at my Local Kia dealership - dropped off yesterday (Thursday) and won't be ready till possibly Tuesday next week. Good thing I still have my old car/ didn't trade it in. Open recall, wasn't checked prior to delivery. read more

Purchased a car in September 2025, stated the vehicle went through inspections and what not before it was sold. Somehow when I got my oil changed the car has issues which are conveniently not covered through their so called silver rock coverage which is obviously at additional cost. Do not buy a car through them! read more

This was my son's first time purchasing with Carvana. This is freaky the best way to purchase a car: no haggling and no pressure! We arrived thirty minutes early-my son was too excited to wait any longer. Trey gave us a friendly greeting with a great smile! Trey was a great employee to pose for pictures with us!! The paper work was a smooth process and the delivery of the car was great. read more

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Overall I would recommend Carvana. Only issue I had is they said the tires were good on the jeep and they were the original tires with 31,000 miles and they were scalloped and worn out so I had to put new tires on. They should have caught that in the 150 point inspection. Other than that happy and the process was very easy. They were also really fair on trade in. read more

Carvana Ontario - My new ride! - Car Dealers Near Me - Ontario, California

Husband purchased a 2020 Tesla model 3 just about 2 weeks ago for his daily work commute, and all the information provided on Carvana's website during the purchase process shows that the vehicle has a clean title and the vehicle is free of accident or any major body damages/repairs. It was just yesterday when my husband visited one of his friends and then this friend checked the car and told him that the front bumper had paint job done and the fog light was loose, he then suspected that the car might have been involved in a collision. We then contacted the warranty department from Carvana, and since it's already past the 7 days return window, the Carvana warranty representative only willing to offer my husband to take the car to tesla service center to get it inspected and treating as in-network service center but still denying that the vehicle had involved in any collision. Today we took the car to tesla service in West Covina CA and the service center's technician told us that in order to get a better idea on the damage that this vehicle had we need to make a service appointment so then the technicians can actual pull out the bumper and the light fixtures but the closest appointment time we can make was two weeks from today. We then took the car to a Tesla certified body shop and the owner Andy was very helpful to do a preliminary inspection on the vehicle and then concluded that the front driver side has medium to major body job done, and he was suspecting that the headlight, fog light was "glued" in place in order to keep the repair cost to the minimum so that it won't get reported to DMV. Andy was surprised that for a company like Carvana would be selling this type of "repaired vehicle" to their customer without disclosing such information to the customer. At the moment we still have not able to get a hold of the warranty representative, and get a solution to this issue. Hopefully Carvana Ontario can see this review and then provide a proper solution to this situation. read more

Carvana Ontario - Car Dealers Near Me - Ontario, California

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I decided to sell my car to Carvana, but I had them come to my house to pick it up. Nevertheless, the company made it very easy for me to go through the entire transaction by doing almost everything online and scheduling the pick up date of my vehicle. On the day of the scheduled pick up, Jose kept me informed of when he would be arriving (within my scheduled 3 hour time window) and sent me his live location, which I appreciated. Once at my house, the interaction was quick; he took a little while to load my car onto their towing truck, but I did not have to be a part of that. Overall, I would recommend this company because of the smoothness in selling my car, the friendliness and communication of Jose, and because they offered me the most for my car. read more

All was smooth and pleasant. Would absolutely use again to sell my car. The gentleman who helped me was very nice and professional.

They gave me a key fob that didn't work on my car I need the second key fob I have to pay out of pocket

So easy and fair. I went online, put in all the information, gave a realistic appraisal of my car and about 10 minutes later got a very fair price. I scheduled a pickup date and time. On the pick-up day the driver even called to tell me he would be about 10 minutes late. He checked the car over to verify it was what I said it was, we did the paperwork and he gave me a check. He even explained how to go to the DMV website and gave all the information needed to take my name of the title and put Cavana's name. I did that while he was loading the car, it all went that fast. The entire process took about 20-30 minutes. A great experience! read more

Just sold my vehicle. 1st time with Carvana and was hesitant since most car dealerships tell you one price and lower it as soon as you come in for inspection. Not the case with Carvana, Charles was very straightforward and I received a check for the same amount they estimated online. all in all, took about 30 minutes. read more

Great car selling experience! This is our 3rd car that we have sold to Carvana and it's in and out within 15 minutes every time. Our consultant Noah did a great job helping us out. Carvana always offers more than the dealership! read more

Sold my car to Carvana all in one day! From getting it appraised, then approved, my appointment and the best part getting paid. Was easy and effortless. Dropped it off at the Riverside location. Jesus the advocate was professional and completed the appointment in less then 10 minutes! Will definitely recommend to my friends & family. read more

Carvana Ontario - Car Dealers Near Me - Ontario, California

Car sales is still full of scammers. I was recovering from a back injury and couldn't stay on my feet for long. So, I decided to shop for a used car online. The car I bought from Carvana had a windshield that had no sensors for wipers or lane assist or anything. My mechanic said that's because it had been replaced with the wrong one. AND Carvana never even said ANYWHERE that it was in an accident & been replaced. read more

On my road trip to southern California i decided to stop in at Carvana to see what new car adventures they were offering. I was amazed at the incredible inventory. So many beautiful cars, all looking so spanking clean. If only i could win a lottery and shop !!! I will for sure return to this great place. read more

Very easy transaction and service was very prompt. Great way to sell your car. Carvana made the steps very user friendly and I knew exactly what to expect. The pick was simple and there was no hassle with the online price they quoted me. read more

Just received my refund, which was due on 02/25/2026, after many calls to customer service. The people are very nice, but actions speak louder than words. read more