Happy with the process, timing and especially with our delivery person. This is our second transaction so we're very happy with Carvana. read more

Fast and easy process Delivery was on point Help me with all the step by step of what to do read more

This was my second purchase with Carvana and both times it was a very easy process. from finding the vehicle to getting approved and the car being shipped to my front door. For me its an awesome way to purchase a car read more

The staff member I dealt with this afternoon had an absolutely terrible attitude. I haven't been this angry in a year or two. I had an appointment scheduled for 4:00 PM, and I arrived right on time. However, when I got there, the lobby was completely empty. After waiting for a while, an employee finally came out and told me that the person responsible for my appointment was dealing with something else and would be there shortly. I waited for about 20 minutes before a woman finally showed up. She did not seem happy to see me at all. It felt as though my appointment had disrupted whatever plans she had for the afternoon. She asked for my information in a very aggressive, almost interrogative manner, and her attitude was extremely rude. It honestly felt like she was looking for someone to take out her frustration on, and unfortunately, that person ended up being me. She then tried to cancel my appointment over what seemed like a completely arbitrary excuse, and she refused to give me her name. I hope you can identify which employee this was and have her spend a week working in the CarMax lobby to learn how to properly treat customers before returning to her position. Otherwise, an employee with this kind of attitude is going to cost your company a significant number of customers. read more

Carvana Ontario - Car Dealers Near Me - Ontario, California

Great Experience Selling My Car to Carvana I want to give a big thank you to Carvana for making the process of selling my car so easy and stress-free. Carvana offered me about $3,000 more than CarMax and other competitors, which was a huge difference. The estimate process was also much easier. With CarMax, I felt like they were just lowballing the value of my car. With Carvana, everything was straightforward. You simply enter your car information on the website, get your offer, and once you're happy with the price, you upload a few documents and schedule either a pickup or a drop-off at a nearby Carvana location. At first, I was a little worried that Carvana would be very strict during the inspection. But I was pleasantly surprised. The entire inspection took less than 10 minutes! After the inspection, the employee came back into the office and printed out the DMV paperwork. I just scanned the QR code and filled out the information needed to release the title. The whole process was simple, fast, and much easier than I expected. And most importantly, Carvana gave me a much better offer than the competition. Highly recommend Carvana if you're thinking about selling your car! read more

Carvana Ontario - Office - Car Dealers Near Me - Ontario, California

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Sold a car to Carvana for second time - easy straight forward process with no unexpected surprises - fair price - Yes you can get more selling private, but this expedited process is easy to plan around when buying a new car providing transparent pricing with value more than a dealer would have given on trading in. read more

Super easy process. Great offer! Nice benefits like picking a pickup date that works for you and being able to drive the vehicle still until that date. read more

Easy process and I was offered a great price. They picked up the car at the house for additional charge. Thanks!

I was very excited to purchase my Mercedes-Benz E350 from Carvana, but unfortunately my experience was disappointing. After taking delivery, I discovered that the windshield had **two repaired cracks**. In my experience, the temporary registration was placed over part of the windshield in a way that made the damage much less noticeable at delivery. I also do not believe the online listing photos adequately disclosed the condition of the windshield. The listing referenced only "minor pitting," which I believe is very different from two repaired windshield cracks. When I contacted Carvana, I was told that because the cracks were not on the driver's side of the windshield, they would not repair or replace it. I found that response unacceptable, especially for a vehicle that cost nearly **$20,000**. A repaired cracked windshield can affect the vehicle's value and may require a costly replacement in the future. I expected greater transparency and better customer service from a company that promotes a hassle-free car-buying experience. Thankfully, Carvana's return policy gives me the option to return the vehicle, and I intend to do so. I hope Carvana improves its inspection and disclosure process so future customers receive complete and accurate information about a vehicle's condition before making such a significant purchase. read more

Just sold a 2011 car and the process was remkarkably easy! A few moments online, providing details of the car and it took 11 minutes during my appointment to finalize and receive my check for the entire amount quoted. Very very impressed! read more

Easiest purchase ever! I did everything online, the chat option is very knowledgeable and if you need more info a representative can hop on. I waited for weeks til I found the right car and was able to hold it, quote my own car and sell it for a good price to Carvana(better quote than carmax) They let you know exactly what was the cost and fees upfront. I took my car to jeep to get it checked and it was great! Needed 2 filters one the warranty covered and the other I paid but nothing crazy. I'm so happy and the tow truck driver was amazing she came early and waited for me and was super sweet. Loved everything read more

Carvana experience was amazing from start to finish. Aside from an easy and flawless selling experience, Keke and all of the staff in Ontario were absolutely awesome...so friendly, helpful and knowledgeable. It's refreshing to interact with someone who enjoys their job and believes in the Company they work for. I would recommend Carvana to anyone 100%! read more

Best car buying experience ever! I love my beautiful new car and the prices was so easy.

The sales person is very nice and friendly. It is a wonderful selling experience with Carvana, even this is my first time to sell a car with Carvana. I am so surprised that and super convenient! Highly recommend! read more

the best way to sell a car in my view. filled some forms online about the car and they came on the time I set up. The person that came to pick up the car was communicatI've and friendly .. it was the best decision to go to CARVANA to sell a car. read more

Carvana was extremely easy to work with. They quoted me a price that was good for 7 days. They also beat the price of buying the car by $2200+ Over a competitor. The pickup of the car took roughly 15-20 minutes. The check was in my bank 2 days later. read more

Buyer beware. I purchased a car at this facility in August of this Year. Called them a few days before payment to see if all was good to go. Was reassured that everything was good. Turns out the day after the payment was made nothing was good they had not asked me for my payment information. so I was hit with a 15.00 late fee. I told them this was not my fault and I wanted the late fee taken off. All I got was sorry we can't help you. I gave my bank account info and it was entered wrong again payment was rejected, and a 15.00 late fee was added. Again They refused to remove the late fee. they reported it to the credit bureau and I was slapped with a 14 point credit hit. After driving the car home the very next day I had a flat tire i have tried 5 times to get re-imbursed for the used tire I had to buy from the closest tire shop to me. Still haven't received anything but excuses of why they can't. These people as far as my experience are good at taking money and not taking accountability for their mistakes and having the integrity to make it right. will not recommend them to anyone. read more

This is my first time selling my car here. There was very little interaction as most work are done online. It was actually super easy, a child can do it. But they're not of legal age. It starts with Carvana's website to sell or buy a car. Go through the questionnaires and steps. Towards the end, they break down what you need to upload to Carvana. Once it's all done and submitted, you can either have them pick up your vehicle or go there in person. Since I live so close to Carvana, I drove my car there for drop off. Keep in mind that once you go through their website and completed the paperwork, you can still keep driving your car even though you've already submitted your mileage. At the actual Carvana location, there is a sales associate who finalizes your transaction. He/she will give your car a look over and make sure everything is in order. The they hand you a check, boom, you're done!!! My car was paid off by Carvana in a little over a week. Zero balance. Overall, super quick, super easy. And this is from someone that has never sold a vehicle before! I got more money from Carvana than Car Max and various Toyota dealerships. Nice! Inside, is like a high tech machine inspired by the Japanese. The rotating platforms is amazing to watch. You can stick around and watch if you like. It's neat. All the cars you see inside the glass tower are all sold already. They're just protected from the elements for the buyers so they're not sitting outside collecting dust and getting dirty. Will I go there again to sell future vehicles? Yes. And I've already made a couple of referrals already. Will I buy a car from them? Most likely not. I prefer new cars. Always. read more

Carvana Ontario - Vehicles that are sold. - Car Dealers Near Me - Ontario, California

It was very easy, just take the steps online fill out the paperwork needed. They come they pick up the car and they hand you a check or deposit the money in your bank. It only takes 20 to 30 minutes once they get here and that's putting the car on the truck. read more

I'm the last person you want a rating from. 12 days after I purchased my truck, the engine shut down and I was left stranded 30 miles from home. Since that day, 9/2/26 . I have been to your approved mechanic, only to be told that there are 17 major engine codes and they could not help me and also told me that 1800 miles ago, those codes were erased! Silverrock now wants me to take it to a Chevy dealership for further diagnostics. Meanwhile, I am without transportation and looking at a potential Lemon!! read more

The driver was respectful and knowledgeable. This experience made me feel really special. My grandchildren enjoyed the experience as well. Thank you Carvana! read more

Our first attempt to buy a vehicle from Carvana, and congratulations, you lost a customer and every person that can hear the sound of our voice. We completed everything online. The next day we got a message that they needed a little more info. The message said we needed to send this info by 6:00 am, Monday morning. We submitted the info, less than a hour after we received the email on Saturday. This morning we receive a message that says we missed the deadline, and our sale is cancelled. I jump on the phone and am told that even though we sent the info on time they didn't review it till after the deadline. Keep In mind that the message said we missed the deadline. Here's where it really gets good. We are told the truck is still available, and we are all approved now, and all we have to do is restart the purchase. So, I find the truck and am ready to restart the sale, when I notice the price is now $1000.00 more than my first deal. This is an absolute dirty, scummy, move, that resembles the tricks of old time used care dealers. Needless to say Carvana, you really screwed up, because you tried to scam someone who will make sure that the BBB, and every other consumer protection agency, will hear about our story, and all the proof we have. read more

Poor customer service with a take it or leave it attitude from employees. Vehicle advertised and sold online with pictures of accessories that are no longer on the car when picked up. This particular accessory was a rack on top of the vehicle so missing changed the look. Guessing employees probably take the items considering they are 500 plus for separate purchase. Last vehicle I purchase from this particular location. read more

Super easy sale, the process was quick painless and they beat all other offers! best part is they came and picked uo my truck too! didn't even have to leave my house. read more

My initial offer was 31,800. I noticed there were some additional vehicle options wernt selected such as xm radio, things like that. After adding these options my offer went down $600 to $31,200. How could additional options lower the offer if the car. I called and they said sorry, nothing they could do. Otherwise the process was smooth and easy. read more

Found vehicle I wanted, completed everything online- including a trade in. Selected delivery date and all on time. Delivery driver was great and vehicle looked good- that is until the next day in the light. The underbelly of the vehicle was caked in mud. No big deal, I will contact Carvana and they will make it right- nope. They said sorry and offered me $100 toward a detail- that will take about three weeks to receive OR I could just return the vehicle. Now if this was at a standard dealer they would have made it right. They tripped over $100 to never have a return customer read more

Carvana Ontario - Underbelly of vehicle received. Full of mud. - Car Dealers Near Me - Ontario, California

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The first thing I noticed I never been here but it's on my recent Jfdufjfjfucjdjcjdjfjfjf

Retired Law Enforcemen. I was skeptical. This transact was seamless. Highly impressed. I would do it again for sure. read more

This was a great experience and so pain less,I even returned to the truck I originally purchased because it didn't quit fit my family's life, I it was easy and got my new truck 2 day later.. I would definitely buy another vehicle from them read more

Chose Carvana If you want no dealership wasted time bs experience. Shopping online, approval process and payment options at your preference. Car pick up at vending machine in 15 minutes in and out. Best experience ever. read more

Carvana Ontario - Porsche 718 - Car Dealers Near Me - Ontario, California

No hassle transaction. Tow truck driver was professional. Highly recommend. Payment was extremely fast only 24 hours until it posted to my bank account. read more

Carvana Ontario - Car Dealers Near Me - Ontario, California

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wow very easy to sell your vehicle. They had a check ready for me and it took 20 minutes for the paperwork start to finish. Went on line to start the process. Great staff read more

Man! Absolutely outstanding customer service today! First time buying from Carvana and it was not only easy, no cheap sales pitches, just simple good prices. We arrived early for our appointment and the staff was super friendly and helpful while we waited. Hamilton assisted us with the pick up and was very polite! I really appreciate it! Seriously thank you guys and Hamiltons Manager. She was also so kind! We will definitely be back for the next Tesla! read more

Great experience with Carvana selling my car. Quick to get an offer on selling my Lexus 2019. Carvana offered best price out of three I checked. Just signed the paperwork online and the pickup arrived to check out and collect my car. Very smooth and the funds arrived Ed in my bank account the next day. Highly recommend. Great and easy service. read more

Professional, effective and friendly! I think I will 100% recommend the Carvana! I love the platform and the people work there! read more

Carvana Ontario - Car Dealers Near Me - Ontario, California

Simple and easy to use. Support staff was responsive & very helpful. The car was owned by my 98-year-old mother who lives in a senior living center, so we opted for a pick-up. I live about 3 hours away from my mom, so I stayed on the phone during the entire pick-up process. The driver was punctual and very helpful. He was very nice & accommodating to my mom despite her mobility issues and hearing problems. I initially started the process with CarMax but I got frustrated with their process and especially their support staff, so I decided to give Carvana a try. Carvana's price was slightly better but the difference in service was like "night & day." I'm really glad I made the change! read more

Smooth transaction, delivery of myt new vehicle was awesome. Look forward to future interactions.

Carvana provided an offer $800 more than CarMax and picked the car up the same day. The process was unbelievably easy.

They took the down payment from my bank account before telling me I didn't qualify for the car I wanted. Now I have to wait 10-15 days before I get my 3600 dollars refunded. This is some shady business behavior! I highly recommend for anyone looking to purchase a car, look elsewhere before using Carvana. read more

Carvana Ontario - Proof they took the money - Car Dealers Near Me - Ontario, California

Detailing never done, and advertised "installed options" missing. This was my first experience with Carvana, and it was a big disappointment. Although it took over one month for me to be able to take possession of the car after I committed to buy it and although I was told during that time that it was going through the intensive 150 point inspection and full detailing, much of that was untrue -- in fact, the car appears to have had no inspection and no detailing. -- when I arrived at the Ontario, California pickup location, the employee told me that it had "just been detailed" there, which didn't match what I had been told previously. At the pickup location, I noticed that: -- there were (removable) stains on the seats; -- there was sand under the front and rear seats; -- almost all the switches and buttons had dirty fingerprints all over them; -- the jack and all tools were missing; in their place was an old baseball -- the original floor mats were not in place and non-fitting very cheap ones were there instead, including a loose and dangerous one on the driver's floor -- upon arrival at home, I noticed that there was an old vape pen stuck with tar residue to the side of one of the rear storage shelves; there was dust all over the engine and some leaves; there were more stains on the seats and some sticky stain on the driver's seat, and there was a "popping sound" every time the rear passenger side door is opened. (Thankfully, the popping sound was fixed by tightening a bolt inside the door) KIA did an inspection and reported that the battery is weak and should be replaced ($ 430 including tax plus $ 113 labor) parts that were missing: - OEM Kia front passenger floor mat - Jack and tools - Cargo net - Cargo cover When I asked Carvana about the missing jack and tools, they argued that they were "removable accessories", which is absolutely crazy. The jack is necessary for basic roadside safety, and the tools are required to lower the spare tire... How could that miss their 150-point inspection and "road ready" inspection? Carvana offered $300 to address all identified issues and missing parts. Based on this offer, and because we had already completed a Kia dealer inspection and replaced the cabin air filter at our own expense, we reluctantly chose to keep the vehicle. read more

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