My names George, I want to state my name so Chris remembers me. I walked in trying to get help. I was going on a Costa Rica trip the same night and wanted to make sure I can use my service. I walked in trying to ask for help and Chris said to call 611. I did and the entire time only spoke to a robot and couldn't speak to a representative. I walked back in there for help just for Chris to give me attitude and not want to help. He said I can talk to a representative and I told him I couldn't, to show me I could. He sat on the phone and the robot told him it was currently busy to speak to a representative. So he hung up and upgraded my plan himself. He could have avoided all this trouble and helped my by doing his job but instead made my life harder and wasted my time. What's the point of having Chris sit down all day and not want to help? The lady next to him was very much up other chair trying to help me out. Maybe have the nice lady with the colored eyes run the AT&T since she wanted to help and not just sit down all day like Chris. read more

Today we returned to AT&T like the prodigal children we were. Less than a month ago, we made the mistake of porting out to Spectrum--worst decision ever. Thankfully, we came back to AT&T today, and once again, Big Chris took excellent care of us. This isn't the first time he's gone above and beyond. About a year ago, he helped us with our Apple Watches, and just like today, he delivered the highest level of customer service. Big Chris is consistent, professional, and genuinely cares about his customers. If you're at AT&T, ask for Big Chris--he will absolutely take care of you. read more

I have an AT&T phone and just got new one for xmas But... since I didn't buy at their store.... they WILL NOT help me transfer my old phone to new. Talk about customer service read more

My bf and I went to establish lines and get new phones. Cisco was helpful until he set up and sold us the wrong model of iPhone which we didn't realize until an hour after leaving the store. When we went back to the store he was somewhat unprofessional about his mistake and thought it was funny when it was actually a waste of our time. He made a rude comment when he asked us why we didn't previously check the receipt or box that listed the iPhone model as if it was our fault. Everything was resolved but it was poorly handled and was a waste of time. read more

Don't use this location Looking for AT&T wireless agent. I went into the AT&T store off Haun road a few years ago and bought a new phone. Unbeknownst to me the AT&T employee added a line to my account (probably for a commission). I have been paying $63 / month for several years. AT&T will not give me my money back even though there was no activity on the line. The device for the line was an IPhone 7 (I never even owned an IPhone 7). Anyways, I can't find my old contract so I can't get their business name and I can't find their agent to serve small claims. If anyone has recently signed an AT&T wireless contract, I would appreciate it if you could share with me their business name. I could search Secretary of State website to get their Agent for service. Thanks. read more

Initially thought the experience was 5 star. Boy was I wrong. I bought a phone on Saturday and accidentally left my bag and boxes. I go in Monday morning to retrieve my box that has the charger and information in it and the charger is missing. Stealing from your customers is DISGUSTING. I'll never go back to this hell pit. read more

Shoutout Julia!!! My family came in with a pretty complicated situation and she handled it so amazingly!!! She was kind, personable, and efficient! Her multitasking blew me out of the water! Thank you Julia!! It was the best in store experience I have ever had! She gave us tons of options and made sure we got the best deal! Seriously couldnt be happier! read more

Can't begin to thank this location enough! Christian, the assistant manager was very helpful and quick to get me going with what I needed. I was dreading walking in as I needed to get an extra line, an iPad, and accessories and within minutes he had everything program and ready for me to go. I had to ask a couple of times "if everything was that fast." It sure was! The service and dedication from Christian and the employees is phenomenal. Truly appreciate the work being provided read more

AT&T Store - iPad and keyboard - Mobile Phones Near Me - Menifee, California

Every couple of years, we seem to get suckered into this weird reality distortion "upgrade" vortex. Admittedly, it's been more fun during the smart phone era, but there's always been those mathematical somersaults I do on my old TI. Which btw, I can now do on my smartphone. This year AT&T made it a lot easier, so did Apple! We stopped in recently, had them look up our account and "poof", I was out of pocket $100 for a new iPhone. LOL The Tech/Sales help here are excellent and I would suggest you give them a try, AND HURRY! Their $1,000 buy back has recently dropped to $800. read more

AT&T Store - iPhone 13 Pro Max - Mobile Phones Near Me - Menifee, California

Anthony helped me out today! He is so welcoming, kind and his customer service was excellent. I love this being my AT&T home store. Thank you Anthony! read more

Julia doesn't have good business practices nor does the Hispanic young chick with all the makeup. I came in and got a new iPhone 17 I told Julia I didn't want the Next Up 10$ add on she did it anyway. I noticed it once I got home. I came back in today 3 days later to get it removed the young Hispanic lady lied to my face and said the Next Up is automatically added on when you get a new phone LIAR LIAR I pulled it up on my phone to prove she was lying to my face and she insisted what she was saying was true. I called ATT support and what I read and thought to be true was indeed true. Next Up isn't an automatic add on, they're getting over on people. I can't get it removed for 14-30 days. The support lady added a 10$ credit which I appreciate because I will be charge next month for something I literally said I didn't want. PASS on this location, go anywhere else or do what you need online. I HATE A LIAR and a trickster read more

I went into this store today with a new phone that was just received in the mail from ATT. My son lost his phone and couldn't access his appleid and had tried for days to get access to no avail. I went in today and "big Chris" (yes- that is what he told me to call him) took the time to assist me and got everything all squared away and working. Very professional and knowledgeable. read more

Terrible service. We upgraded our phones in May. They added A $25 protection plan we didn't ask for along with $6 a line for Next up. Went in 3 times to have them get rid of those charges. Each time they said they would take care of it. First time was a guy named Chris that kept calling g me Boss, I hate being called Boss. I don't sign your checks. 3rd time was with asst manager Christian. Same thing, said he would take care of it and call me in a day or so. 2 weeks later nothing. Finally called ATT and after a 2 hour wait they took care of it and credited my account for the protection plan and Next up for the past 3 months of being charged for something they just added without my approval. Stay clear of this place read more

First everyone should know this is not AT&T it is an authorized retailer. They are terrible not knowledgeable and will tell you anything to make a sale. They put me through hell the week of Christmas no apologies. Lots of I don't know what to do and blank stares when things went wrong. I just got a bill in the mail from corporate for something they said they would cover for my inconvenience. I don't want other people to lose time and money the way I did run away and go to Temecula, which is an actual AT&T store. read more

This location on Haun rd. sucks. The most inhuman experience I've had with AT&T. None of the reps are solution based. I had to keep "asking the right questions" for them to give me answers that actually made sense per my contract. For me, there was only a loss at every turn... Not to mention, the clarifying questions I had made some so defensive which made the experience very difficult to navigate. It shouldn't have been so complicated to cancel a line and link an old phone to an existing phone number. Im actually writing this review because In the end, they wiped my old devise before I could transfer my content to the new phone. Which is outrageous. Save yourself the headache & Go somewhere else! read more

The last time I went into this store, I stood there and waited my turn while the two people ahead of me finished. While I was still waiting, a lady walked in seemed to not be concerned that I was ahead of her. When the sales rep asked, "who's next," she walked up and said, "I just have a quick question." I called out to him and told him I had been waiting, and he ignored me and said he would just answer her question, which wasn't quick, and it wasn't one question, either. Who does that to customers who have been patiently waiting? YOUR staff does, that's who. Today, I went online and set up an appointment so that wouldn't happen again, and stated that I was having problems with my streaming service. They confirmed the appointment, and I showed up at the scheduled time - only to have the guy tell me that they can't help me with the account I have with AT&T, that I'd have to contact Direct TV. Why couldn't someone have told me that when I called earlier in the day, or at least respond to me before setting up the appointment and wasting my time? What is it that your store *can* do - I mean, other than convince me to switch to Verizon? I have had this account since the early 2000s, and I'm about to say goodbye and start a plan with another company. read more

We were greeted right away by our sales associate. Friendly person, but my husband I prefer not to have small talk and get straight down to business. Our sales associate was able to get us what we wanted and told us about an accessory sale buy 2+1 free. Our phones were ordered and should be in in a few days. Overall a quick and painless experience. Nice job! read more

I came into this store after numerous attempts to fix that should've been detected and handled by customer service over the phone. Nick was very patient and helpful, he is knowledgeable, professional, and provides excellent customer service. read more

The store is fine but Lindsey is TERRIBLE!! She clearly didn't know what she was doing. Lindsey got up at least 10 times to ask her manager how to do things. She also deactivated my brother's sim card causing him to be stranded in Long Beach with no phone service. She then just left before resolving the problem. If you go to this store avoid Lindsey at all cost unless you want someone incompetent helping you! read more

The most unprofessional lazy staff I've ever encountered. They added a line when we didn't need to which is ridiculous. My husband upgraded his phone and they told us the bill would be $50 cheaper than what it ended up being. They were useless and had us call corporate to be put on hold and never given any answers. Turns out the sales team didn't acknowledge that my husband did a trade in for the upgrade. We never got reimbursement for it either. We were paying $200/month and we switched to Verizon and our bill is only $75/month and WAY cleaner store, professional staff and better deal. STAY AWAY from ATT. read more

Someone clearly wanted to meet their sales quota. Came to upgrade my phone, the associate created a new line, added unwanted insurance, and more unnecessary features. I was not made aware of this until after my monthly statement came in. Unfortunately, or rather "conveniently"-for them, they couldn't cancel the line due to the 14 day cancellation policy. Avoid this store like you would avoid COVID. Go to an actual AT&T store. read more

I came in to replace a stolen iPhone and had assistance by sales rep Jay. He helped advise me on my options, gave me tips on my settings to my new phone and put on my new accessories for my replacement phone. I highly recommend this location as they are very knowledgeable and have great customer service. read more

Great store, I couldn't turn my iPhone on. They helped me fix it! Great store to buy and repair your cell phones!!!

This one is for CHRISTIAN! I had been with Verizon for over 10 years but due to their high prices and unreasonable insurance policy I wanted to shop around and possibly try a new carrier. I scheduled an appointment on Saturday to ask a few questions and see what deals AT&T offered. (Appointment not required) I was greeted as I walked in and Christian was ready to help. He was kind, professional, knowledgeable and not pushy at all like typical phone salesman. I like that! He was patient and took his time making sure I was completely satisfied with my new phone and plan. I wasn't planning on totally committing to a new plan and switching everything around but Christian made it so easy. read more

I was having issues with my phone on a Saturday night and all the local AT&T stores close at 8 PM except the store that closed at 9 PM and I was helped by Eric as soon as I got there and he got my phone to be working with in a few minutes. I'm so glad I went there and had my phone fixed by him. I highly recommend the store to everyone read more

We've been a long time customer with Evian from another ATT store in Hemet, so when it was time to replace our Iphone8's we went to see him. He hooked us up with some Iphone12pros. The service was great, setup everything perfect, got us great deals. Also, he setup all our covers, screen protectors, the whole deal, in a flash. It's always a pleasure to work with an excellent customer service rep, that really knows how to make it look easy. read more

I came in one day & got one quote; came back this morning & was assisted by the Head Manager - He was rude, unprofessional, and belittling. No one deserves such treatment. read more

This location is only out for themselves and to make a sell. Someone on my plan went into the store because his iPhone stopped working and wanted to see what options He had. They wouldn't discuss anything with him because He didn't know the password. He didn't know anyone's phone numbers because his cell phone would not turn on. Instead of customer service contacting someone else on the plan and ask if he can be authorized and get password to discuss his options, they sold him a whole new plan which is double the amount of what he was paying and he still has to pay for the service on the other plan. He is getting ripped off by AT&T. I will be going with another cell service company when my contract is up and will continue to tell people about this situation and this location. read more

4 employees just standing around talking loud so I couldn't even hear the one helping me since they were right next to me on each side - very rude as I kept telling my guy 'what' ' I can't hear you'. Then all he wanted to do was sell me unlimited plan. I never go over so why pay $25 more?! Nothing on display to see anyways what a waste of my time!! Used to always have friendly & helpful employees- not anymore! read more

This place is no help what so ever, they always have an excuse for every little problem. I suggest you to go somewhere else. They always blame it on the brand and not themselves. Very convenient for them smh ‍ read more

AT&T Store - Inside!!! - Mobile Phones Near Me - Menifee, California

This review is for Evian!!!!! If I could give ten stars I would!! We had such a pleasant experience thanks to Evian from beginning to end. I was in the store with my mom, who needed a new phone and to be added to our phone plan. Evian was so pleasant to work with. He was extremely patient and answered any questions we had. I appreciated his demeanor and that he didn't come across "salesmany". We actually ended up with leaving with more then we intended because he made the whole process so comfortable. I wish all people I dealt with could be this awesome! Thanks again!! We will definitely return for any of our phone needs thanks to Evian! read more

Avoid this affiliate store at all costs if you can, go to an actual AT&T retail location. Unfortunately this store has horrible customer service. They are friendly enough, but the staff apparently do not have a competent understanding or working knowledge of the AT&T plans they are selling. Went in to add a mobile hotspot to my existing 50gb data plan that runs me about $80/mo and was sold on a 10gb data plan for an additional $20/mo. Unfortunately the store seems to have signed me up for a 10gb data plan that actually charges an extra $80/mo, doubling my monthly bill. I can't seem to get any clarification on what the additional $60 in charges are for, but I think they sold me a "bolt on" plan for $20 that can't be added to my existing data plan so I'm getting charged full price of $80. That's not what I agreed to and not what I was sold. To make things better, I have autopay enabled so I didn't notice I was being overcharged until 3 months had already hit my CC. AT&T customer service can't help me, saying I need to work with the store who signed me up. The store manager, Eric is trying to help sort out what the extra billing is for, but he's given me a number of explanations today and none of them added up. I may just need to dispute charges with my CC company. read more

This one is for the Manager ERIC!! I've had many issues with AT&T, but Eric was able to help me out with every problem and even took time out his day to make sure what he promised me came true! As a customer and fellow sales man, I am can proudly say that This AT&T store will not let you down, you just have to ask the right question and speak to Eric if you have any issues! Thank you again ERIC!!! read more

Terrible service! James was rude, no customer service at all. The employees working (3) were even mean to each other, it was a very uncomfortable encounter. Every question we had, he assumed we should know and did not explain a thing. We left and went to the Murrieta store. Please don't go here for help.... read more

I went in about a week ago & I completely forgot to leave a review (although I intended to) my daughter lost her phone & I was helped by JR. Had to get a new phone but something that was inexpensive and he helped me out SO MUCH ! Thank you to him & his team! read more

Chris is awesome! Very helpful and knowledgeable. Excellent customer service! Got it in and so fast....

Place is really busy like always but I had a really good person helping us out his name is Lorenzo he made everything flow really fast help us out and made my experience really nice so thank you so much Lorenzo for all your hard work and helping us get that promax iPhone you're the best read more

This place has horrible customer service. We had been with ATT since their Cingular days; however, after the experience with Eric (the manager) we chose providers. Eric was rude and disrespectful and instead of apologizing for an employees error (the employee remove a credit valued at $150 away from us) he chose to raise his voice and argue about it. He never took accountability, so we went to Verizon (across the street) and had a pleasant experience with our nee carrier. read more

Nazir from AT&T is an absolute Godsend!! After spending 2 hours frustrated over the phone with AT&T customer service, I came into the store hoping to find a solution to my issue with a real person. Nazir was just the guy. He was professional, helpful, and was able to solve my problem within less than 10 minutes. His customer service was excellent and he made sure all my questions were answered! read more

At first this store seemed to be pretty great, helpful, kind and what not. After spending a crazy amount of time there we found after getting our first bill with 2 new phones that they were loaded with things we did not want. Premium package with HBO. Insurance. We had told the girl we did not want them and yet she still put them on both phones. Why would I want HBO if I already have it? My first bill was just shy of 300 dollars. I feel taken advantaged of and I will never be going back to this store. That is why I only got to a corporate not a dealer. read more