I went to T-Mobile Menifee today because my two-week-old phone that I bought there wasn't working right, and the team was really helpful. Even though the updates said it could take up to five days, they were able to get everything fixed and working in about an hour, while it was updating, they were there with me waiting, making it comfortable. Everyone was super nice and made sure I left with a phone that actually worked... Everyone at the store was giving comfortable energy and they truly care about their customers, not only sales. I really appreciated how caring and efficient they were, and it made a frustrating situation a lot easier to deal with. Thanks for your help today; it really made my day comfortable again, even when I came to the store moody. read more

Horrible experience just to pick up 1 item . Stay away . Rude customer service person D. Alexander.

I l am 47 years old and disabled by multiple sclerosis, switching from Metro to T-Mobile was the WORST service I've ever been afflictined to endure. After 2 visits to Metro store, and twice to this very T-Mobile, from 6am-330pm. GARBAGE, TOTAL GARBAGE. AVOID IF YOU WANT GOOD SERVICE!!!!! read more

Taco Tuesday & Karaoke so Awesome! Great! Great Line Dancing & Live Music on Sat People are so kind & friendly . Waitress so understanding.

False advertising the ad states that they will take any phone in any condition and give you a iPhone 16 "on us" Free is what that means. So they is not true if you give them your iPhone 14plus ( paid for no balance ) in trade they won't give you the iPhone 16 UNLESS your service changes from a $45 a month plan to the $100 a month plan so they are using a bait and switch technique to get you to pay more per month for the service you already have. $55 a month extra is not on us or free read more

T-Mobile Experience Store - As in window - Mobile Phones Near Me - Menifee, California

Be Cautious of Trade-In Promos I've been a loyal T-Mobile customer for over 10 years, and this experience at the Menifee store has made me seriously question staying with them. In April, I called T-Mobile customer service and was told I qualified for a loyalty trade-in offer -- $830 toward a new phone in any condition, with no need to add a line. This wasn't some general nationwide promotion; it was a targeted offer specifically for long-term customers like me. When I went to the Menifee store to use this offer, the rep flat-out denied its existence. He incorrectly told me I had to add a line (which customer service confirmed was NOT true). Frustrated, I left without trading in. Fast forward to this week -- I called T-Mobile again, and they reassured me that my plan is eligible and the offer still applies. The rep even stayed on the phone while I placed the order through the app for in-store pickup. I picked up the new phone, activated it at home, and returned later to drop off my old iPhone 14 Pro (which had a cracked screen -- irrelevant, since the promotion was for any condition). Here's where it gets shady: The store employee changed my trade-in promotion without telling me. Instead of honoring the $830 offer (RMA ending in 9083), he created a new one (RMA ending in 3766), claiming "display issues" -- as if the condition even mattered under the promo. He never said a word while I stood right there -- just handed me a receipt. What I actually received was only $580 in credits and a one-time $250 credit. This was not the deal I agreed to, and I never authorized the switch. I spent over 2 hours on the phone with T-Mobile support, and they confirmed that the store rep acted unethically. They acknowledged that the store changed my promo without my consent and that the issue was entirely on the store's side. This is the second time since March that the Menifee store has botched a trade-in promo for me. Between misinformation, shady practices, and the general lack of training, it's clear this store is a mess. The rep involved this time has an ID ending in 563, and the transaction number is 2949 -- in case anyone at T-Mobile actually cares. T-Mobile needs to hold this location accountable. Customers shouldn't have to fight this hard to get what they were promised. I spent over 2 hours on the phone getting it back to the original promotion I signed up for!!! read more

We went to T-Mobile to make a few adjustments to our plans during the week. Walter was the rep assisting us, he has a positive attitude and even greater customer service skills. He listened actively, responded promptly, and conveyed information effectively to us. He went the extra mile to address our inquiries and provided exceptional service. His friendly demeanor and patience created a positive experience for us. He possesses product knowledge inside out. He explained the features without time restrictions. We'll definitely ask for him, next time we need any assistance! read more

T-Mobile Experience Store - Walter - Mobile Phones Near Me - Menifee, California

Came in today because i had a issue with my sons watch...it was busy but the staff were friendly and welcoming..while waiting they assigned us to Vanessa...she was very welcoming...she asked what the issue was so we explained it to her..she listened and was able to help us...story short is that im glad we had Vanessa we got a better watch for our son and a even better deal...thank you Vanessa...we will make sure if we need something or we have questions we will see her read more

Went to a T-mobile event at this store and I was sorely disappointed. When do employees get to enter raffles and win. And the free t-mobile goodies they did not pass them out. They packed the gift bags for customers in their cars and took them for theirselves. Worst experience I had ever had and I've been a T-mobile customer for more than a decade. read more

I've been with T-Mobile for a long, LONG time. Thankfully, I've rarely ever had to come in to this store for service on my phone. The one time I did about a year ago, it was a hot mess. They used to have you check in at the height of the covid lockdown, then wait in your car until you got a text telling you to come in. Now it seems they do that only when they are super busy. I didn't have the greatest service when I went in to have them fix my phone issue. This review is based more on the T-Mobile Tuesday freebie pick ups. I come in because of the convenience and am usually in the area. This morning I went in about 10 minutes after they opened thinking I could grab the freebie and be on my way. I walk in at 9:10am and stood at the door for about a good 5 minutes before the lady who was helping a couple finished up with them. She then said she could help me as the couple walked out. There was another couple being helped by a guy, who had his back turned because he was using the computer on the back wall. They had 2 employees there at the time, 2 couples who were being helped and no one acknowledged me at all. I guess that little doorbell ring that goes off when you walk in serves no purpose. Most other locations will acknowledge and greet you even when they're super busy. It's called good customer service but it doesn't exist here, unfortunately. When I finally had her attention, I asked if they had the bags. She had to go look for them, so she went to the back and took about another 5 minutes. Then she comes out with 2 of them, because by then there were 2 others who came in after me. She handed one to me, as she was on her phone, talking to her manager (I assumed, since she was saying how she had to look for them and how you had to click on it in the app, etc.). She did not check to verify that I redeemed the offer on my phone. IF I was a shady person, I could have easily went back later or to another location to get another if I hadn't redeemed the offer on the app. Lucky for them, I am NOT shady. They really need to train the employees at this location to be more professional and customer service oriented. I'd recommend the location in Temecula, by Urbane Cafe on Winchester. My boys Jay, Eloy, and Juan know what's up!! Idk if they still work there, but I left them a glowing review. Go there instead! I'd suggest having an employee at or near the door to keep track of customers coming in for service and those who are just picking up the freebies. You'll likely have to flag someone down or just walk up to an employee to let them know you're there. Two stars for the freebies that I can actually get here and for the nice face lift the store got recently. =/ Hope they can improve. read more

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This is probably the best TMoble around. The staff are super friendly and helpful. They honestly go above and beyond. Especially Cesar. I haven't met one person here who wasn't amazing. They have helped me and my daughter through some tough situations and transferring over from a different carrier. We are also now saving $20 a month so that's a nice plus read more

I would like to say the staff there are pleasant, happy and very helpful. They greet you with a welcoming smile when you walk in and genuinely are there to help you. Celeste is a ROCKSTAR!! Something was wrong with our account, but she didn't give up, she tried different things and she called customer service a few times. She came up with a plan and and she made it work. She could have sent us to another store or handed us off to someone else, but she didn't, she smiled was patient and really helped us resolve the issue. Thank you Celeste you are truly there to make a difference. We appreciate you read more

I been here for more than an hour,probably hour and a half and still haven't been helped, while desk tables are avaliable. read more

T-Mobile Experience Store - Mobile Phones Near Me - Menifee, California

They had me waiting for 2 hrs today & I came here 3 times before and everytime they get to me they have trouble with the servers and they offer a different suggestion that I clearly tell them I don't want. terrible staff here they are all slow walking talking joking laughing working too but taking up so much time Ive been to Verizon and they gotten me a new phone less that 30 mins before so telling me my wait "is 45 mins" when it's turned out to be almost 2 hrs is crazy I wanted to slap everyone in that store! read more

This store is extremely clean and every customer entering is acknowledged and taken care of. Usually you sign in with no clue when you'll be helped in some stores but not this one. They communicated well and addressed everyone as they entered. Juan helped me out and he was extremely knowledgeable and friendly. He explained everything in details and even offered further assistance on every question I had. I left completely satisfied without any more questions or confusion. He made me very happy to be a T-Mobile customer. Thank you Juan! read more

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We grabbed our tmobile mugs for Valentine's day! Thank you #tmobiletuesday. Pretty good experience, walk in, show the timer on your app and you get a mug. Plenty of parking spaces but plaza can get busy. read more

T-Mobile Experience Store - Our tmobile mugs - Mobile Phones Near Me - Menifee, California

I've been with them for years under my account and ssomeone else's account. My experience was not exactly "Warm". I'm 63 and I was told by my roommate I have that i would have to get my own account; so I stayed with T Mobile?. (BIG MISTAKE). I was not permitted to retain my previous phone number! (Cyber-Suicide) and the gave me a 840 area code! Not to mention their i Enticement was a deal for elderly, (Nieve Suckers), people like myself. I was exploited into signing contracts to purchase antiquated equipment! Like the first addition Samsung "Smart Watch" which i was never able to use. Due to NO AVAIIABLE INSTUCTIONS!!!!! But they continued to charge me! I feel like a "Red Hedded' Step Child".... Sincerely Alva Stewart read more

T-mobile itself has been extremely disappointing. However, this store and their store manager Julie have shown top notch customer service. I have been dealing with not receiving a replacement phone for nearly a full month. I paid for a replacement phone and it never got delivered to my house. A claim was filed and I've been going through T-mobile's insurance Asurant. Julie has been the only one to show she actually cares about getting me a replacement phone. It issue still hasn't been resolved. But I believe, finally, that I have someone on my side to help me. read more

How does one accept being treated like a number, how a piece today changes the perception and attitude of a sales person not seeing tomorrow. From walking in the door, not an inviting experience. Sat for 10 minutes while memorized by how the sales team moves from person to person, failing to connect an experience to bring someone back. If this is all this location has to offer - good luck! read more

4 stars instead of 5 because I had to return the next day. This was due to them sticking to safety procedures. Not a fault of there's but a slight inconvenience to me. I have a business T-Mobile account for phones and Sprint Spark mobile hotspot for traveling data. Our old box was failing and we had a newer device but it needed the SIM card replaced as it was two different sizes. I arrived before opening a d there was one person ahead of me. They check you in outside. Social distancing was requested as well as mask. They permit only 10 people in the store at a time. I worked with Fausto. He was very helpful and patient as we worked through some multiple account issues and a charge we were unaware of. Fausto worked diligently to resolve all issues and I left the store with all my issues and needs addressed. I know this store has gotten some bad reviews for customer service but from what I experienced as well as saw and heard, it might be some agitated customers. Not too many review stores like these so it's usually those with a bad experience that reviews and those with good service go about their day. I for one had a very good experience at this location. read more

T-Mobile Experience Store - Great customer service. - Mobile Phones Near Me - Menifee, California

The $400.00 rebates they offered me 10 weeks ago never came, after 6 phone calls, and 14 representatives later, they tell me that it's not approved yet and they need another 10 weeks. The last representative was so disrespectful, argumentative, Filipino off shore third party support, I had to call back again and again again, then I had another first with another Filipino after asking for the US escalations department. After yet another 45 minutes on hold, they told me I'd have to call back to call back to speak to an American, another several calls later, more Filipinos, it's still unresolved. That's what you get when you call them, off shore out sourced Filipino call centers that cause more problems and fix nothing. read more

I just switched to T-Mobile and had to go in the store. When I walked in I was greeted by Celeste who helped me with my issue. Celeste was knowledgeable, helpful and friendly. My first experience with T-Mobile makes me glad I switched. read more

Avoid at all costs, Sneaky sales reps that take advantage of customers. Then refuse to fix what they did telling me 'call 611'. Telling you one price but selling you something for double the price and NEVER showing us any documents to sign. I thought it was weird but haven't been inside a T-Mobile since they used computers. Maybe they don't have enough visibility on those tiny iPads. The entire time I was there and they were refusing to help I was texting t-Mobile customer service who actually fixed everything. Gave me the credit, canceled the line and put in a report about the location. I wanted to believe it was all an honest mistake but after the Manager tried coming at us rude and realized she was in the wrong she wouldn't make eye contact anymore. If you want something done right, do it yourself or literally just text T-Mobile customer service. You'll get better results. read more

They don't practice 1st come 1st serve. When i got there after 10minutes 2 more customers came in. But instead of me getting serve 1st they served them.. whatever sign in on their tablet doesn't work.. i guess its all about the way you dress.. coz i dress like just t shirt and joggers compares to fancy dresses... read more

The service this morning was AMAZING! The manager David was awesome and so VERY helpful.

Wan to give a major shoutout to Andrew for helping my wife and I so efficiently with our phone upgrades. Overall great customer service, and you can tell he is on top of his game. Thank you Andrew! read more

Our app said we had an upgrade available, so we went in last week. Caesar told us we could upgrade, but we would have to pay the taxes on the new phones +$85. He said if we waited a few more days the $85 would be waved. Then we go there for the second time and talk to Caesar. Now, we have to wait until my new bill generates on my app. When the bill generated we went back a third time today and talked to someone else. We told him what we were told. He said, we could upgrade today, but my bill would go up $52 each month, along with paying the taxes on the new phones. He said we had to wait another year to keep the same payment. 3 different stories each time! Because of Caesar reassuring us, we bought new cases and new screen protecters. Now I wasted the money on the new phone gear, along with wasting gas having to go back 3 times. Very poor communication! If I would have been told the correct information the first time, things would have been alot better. Now, I guess I have to wait a full year to be able to get new phones without having to increase my monthly bill. Thanks alot for nothing!!! read more

I was pleasantly surprised that this location was welcoming and the service we received from Eddie and Maria was stellar. The wait time for a busy Saturday afternoon was not too bad. We waited for about 15-20mins before Eddie helped us with the purchase of a new iPhone and a kids watch phone. The store is clean and there is ample seating in the waiting area. Items were in stock which was a plus! read more

If this store had the proper training, they'd be great! The manager is really sweet and makes sure to check in with every customer there to make sure they're being helped. However, none of the employees, including the manager seem to be trained on certain things outside of customer service. We went twice. The first time, the employee that helped us had to ask multiple other employees multiple times what to do when upgrading our phones. Mine in particular couldn't be upgraded due to their system not working and they couldn't figure out why. They submitted a ticket to T Mobile and told me to come back in 3-5 days. I then went to another store right after that and they figured it out right away and were able to ship a new phone out to me within 2 days. I decided to go back to the Haun location to set my new phone up, but we ended up being there almost 3 hours because they couldn't figure out how to properly switch over my phone and had to do that process twice. Again, personalities were there, but the technical training to match, unfortunately wasn't. read more

Mary-Ann was so helpful! She was so thorough and knowledgeable! She went above and beyond! Thanks again!

I really had a horrible experience at this location, I walked in and normally your greeted but the crew at the initial cash registered snubbed me and greeted the customer that entered after me. The saving Grace that made me stay was Carlos, this man was awesome and very attentive to my needs as a customer unlike the other 8 that were literally on there phones. I recommend that he becomes the store manager or regional manager of training to teach the staff to never act as the rest of that crew did, it will hurt business. I was so impressed by this young man I tipped him. Thank you Carlos for being a professional. Dr Sly House Jr read more

Jackie was very helpful. Very patient and kind. I appreciate her service. My Father is elderly amd she was great.

Walked into this location because it was the closest to our house. Looking to add another line for one our kids. All associates were busy and acknowledged me when I walk in and said they would put me on the list, but never did. When they started finishing up with customers, they started calling people that were on the tablet list. When all names on the tablet list was cleared, the next available associate just looked at a customer who was sitting on the couch and said, I can help you. She had come into the store after me. I was standing and looking at phones. So I walked out. This happen to me before at this location but didn't think much of it. Maybe they should have a paper and pen list available when they are all busy serving customers or verbally ask who was next? Not a big fan of this location. The location on Winchester and Benton is much more professional in my opinion. I rather drive a few more minutes then come back to this location. read more

I've had some billing discrepancies from when I switched over from sprint to T-Mobile. Two months with customer service to have them send me into the store. Today I had the pleasure of Andrew taking care of business for me. He's making it all happen the way it should have been ! And judging by the reactions of the prior three customers, they felt the same way! Thank you Andrew! read more

Place was very cute and modern in design. That's the only reason I'm giving 2 stars. The attitude of the workers were HORRIBLE. You walk in and nobody says hello, no "welcome in", NOTHING. they look up and then look back down at their phones. I mean hello???? Do you not want a commission? I know how Tmobile sales work. Anyway, super disappointed in the work ethic of these employees. They need to wipe out their team and start fresh or get new management cuz clearly there's something wrong. read more

I was kicked out of the store and experienced HORRIBLE customer service! I was there to upgrade 3 phones, there was a waiting list I waited 1 hour and 39 minutes! There was a sign stating there can only be 10 people inside (including employees). I was watching from my vehicle, I saw a gentleman walk in and he was glancing around for about 20 minutes (there was a total of 5 people inside the store) because I had already waited 1 hour and 39 minutes and there were only 5 people in the store (including employees) I decided to get off of my car and take a look at the phones (Since I was following the rules on the sign that was placed at the front door). I walked inside and one of the associates greeted me and asked if I had already signed in. I answered and said yes I signed in already and I told him I was going to glance at the phones. That associate did not tell me anything at all (he let me look at the phones). I then hear a male say "Ma'am you need to go outside unless you have been called in" I explained I was just going to take a quick look at the phones. He started to get loud with me and continued to say "Ma'am you need to go outside" I asked why? Once again he said "Ma'am you need to go outside" I insisted on knowing why! He came out and pulled two open doors from where he was sitting (He literally flew both doors open & the doors even hit his hip, because he was so aggressive & angry about a simple question) he speed-walked to me aggressively & gave me the excuse of "Its 1 customer per associate & I need you to step out" I saw his name tag and I asked Eddie where does it say that? I explained to him the sign on the door specifically says & I quote "We are maintaining social distancing. Thank you for your cooperation. ONLY 10 PEOPLE ALLOWED IN-STORE AT A TIME (Including Employees) I explained to Eddie "Nowhere does it say "Its 1 customer per associate" and Eddie responded yelling aggressively with "That's for a different reason!!" I questioned why it was okay for the other gentlemen to wait inside if no one was assisting him & Eddie answered by saying he's next in line. I told him but you're contradicting yourself because regardless if he is next in line no associate is assisting him. He just ignored everything I was calmly asking him and kept yelling at me telling me "Ma'am you need to step outside" I simply wanted an explanation as to why if their Corporate sign said otherwise! As I explained to him there was only a total of 6 people in the store! I was following the Corporate sign! He threatened me by saying he was going to call the cops and I asked for what!!! What am I doing wrong! I guess simply because I was not following Eddies rules! I told him it was fine I would call the cops myself if he wanted me to, I got on the phone with the police. Eddie then Contradicts himself once again by telling me here's a chair you can sit on and wait (Inside) after he asked me numerous times to step outside! The minute I got on the line with a police operator Eddie told his co-worker "You know what take her off of the waiting list we are not going to assist or service her" I asked why? Eddie replied with because we are not! You can now leave the store because we are not going to help you! Not even his co-worker got involved! Why? Because he knew Eddie "The Manager" was wrong that is why his co-worker did not get involved! I told him I am going to leave the store not because you're telling me to but because I don't need to deal with this! After 7 years of being a loyal customer, this horrible customer service is what ruined my business with this phone company! No "Manager" should ever be this aggressive or yell at their customers for simply asking a question! read more

T-Mobile Experience Store - Mobile Phones Near Me - Menifee, California

This T-Mobile location customer service sucks! They act like little immature babies, just because a customer spoke up and said you're being very rude right now, because he was 100 percent very rude! Now there all being jerks. Would not recommend this location. read more

The customer service was outstanding. All of my questions were answered, and the staff was very knowledgeable.

Damon is an absolute bada$$. Fixed a problem in 3 minutes that others had been working on for hours.

Went in for a phone upgrade and was assisted by Andrew. He greeted and assisted me within 10 mins. There were 2 other associates present who did not acknowledge customers who walked in. I appreciate Andrews professionalism and superb customer service. I ended up upgrading my plan as well with the new 5G and upgraded features to my plan. He took his time to thoroughly explain the new changes and made sure I got more bang for my buck. Overall I had great experience and just wanted to him to know how wonderful he is! read more