April at Verizon on Collier Ave Lake Elsinore was the best. I got a new iPhone 17th and she set…read moreeverything up for me. It was so easy and I was in and out within an hour. She is amazing and so happy she helped me out. If you need service, ask for April.

I opened a business account with Verizon Communications at this store on November 30 after being…read morequoted a plan that was supposed to be around $160 per month for four lines. Based on what we were told in the store, we switched from T-Mobile and upgraded our devices. Unfortunately, the experience since then has been extremely frustrating. Our monthly bill should be around $167 (confirmed later by a Verizon billing representative), yet our first three bills were approximately $340, $340, and $370. That's hundreds of dollars in overcharges. To make matters worse: * Insurance was added to our account without our authorization * The $1,200 promotional credit that was promised when we signed up was applied in a way that simply covered inflated bills rather than fixing the billing error * We've spent three months trying to get this corrected The reps who assisted us, Juan and Amani, have repeatedly told us to "wait another billing cycle," but have not provided any actual resolution. We've visited the store multiple times and called customer service, and each time we're told to wait again. At this point: * We have been overcharged hundreds of dollars * We have a reference number for the issue * We have filed a complaint with the Federal Communications Commission because the issue remains unresolved On top of the billing issues, the cell service itself has been disappointing compared to what we had previously, which makes this situation even more frustrating. After three months of trying to resolve this, we are requesting a full correction and refund of the overcharges. If this is not resolved soon, we will be cancelling the account. If you're considering opening a business account here, I strongly recommend getting every detail in writing and watching your bills very closely.

Tried to go on a Saturday evening. This says closes at 7pm. The sign on the door says closes at…read more3pm. The hours are not the same as on the front door of the business

I've been here a few times and I forgot the girls name but she was very helpful and knew her stuff…read morebut wasn't very personable. Most of the locations are hit or miss. So don't expect great customer service all the time. The prices here are very affordable but you get what you pay for.

I'm in a Red Zone or else I'd still be with them…read more Everything, a great one stop shop. I'm hoping they will expand the range so I can dump Direct TV and Frontier!!!

I had a very disappointing experience at the Spectrum store in Menifee today. I waited for about 30…read moreminutes just to return my equipment. During that time, no one acknowledged me or even said "welcome in," even though I saw other customers being greeted as they walked through the door. What really frustrated me was that another customer came in after me, wasn't even checked in on the iPad, and was helped immediately. They were able to return their equipment and leave while I was still standing there waiting. I was next in line, but no one ever called me. I'm not sure why I was treated differently, and I don't want to assume the reason, but it definitely didn't feel fair. The manager (or at least the employee who appeared to be in charge) wasn't busy and chose to help someone who arrived after me instead of the people who had already been waiting. After waiting that long without any communication or explanation, I decided to leave. This was poor customer service and a very frustrating experience. I hope the store improves how it treats customers and follows a fair system for helping people in the order they arrive. Shameful.

I paid $300 to have my iPhone screen replaced, and the experience has been extremely disappointing…read more Within hours of the repair, the screen began lifting. I brought it back, and while they corrected it at no charge, that already raised concerns about the quality of the initial installation. About five weeks later, while simply holding my phone with no drops, no impact, and no water exposure, vertical lines suddenly appeared on the screen. At first they were intermittent, but by the next day multiple lines appeared and became permanent. When I brought the phone back, the technician began pressing down on the screen, which immediately made the issue significantly worse. The display became covered in lines right in front of me, and I have photo evidence of this. Despite this, I was told I would have to pay for another repair. They claimed it was due to physical or water damage, which is completely inaccurate. The phone was not dropped or exposed to water at any point. These issues began under normal use and escalated while the device was in their hands. The owner was also extremely rude and dismissive. He insisted that this type of issue can only happen from physical damage, which is simply not true. The screen showed clear vertical line failure and became significantly worse when their technician applied pressure to it in-store. Instead of acknowledging a likely defective part or installation issue, they made blanket claims that do not align with how these displays actually fail. A screen should not fail like this after just five weeks, especially following an already flawed repair. Instead of standing behind their work, they refused to honor their warranty and blamed the situation on "damage" that never occurred, even after making the problem worse themselves. If this issue is not resolved appropriately, I am prepared to escalate this further through a formal dispute, including a chargeback and filing complaints with consumer protection agencies. I would strongly caution others against using this business. A one year warranty means nothing if it is dismissed the moment you try to use it.

Cracked my phone screen at the worst possible time yesterday (7:30pm after most phone repair shops…read morewere closed). My whole screen was black with green and red pixels, not only that but my phone started going crazy and butt dialing my contacts The employee with the long hair literally saved the day, he fixed the screen in under 15 minutes and still took me right before closing, and for that I am so grateful! The only reason I am giving 4 stars instead of 5 is because the screen they use at this shop is the AQ7 instead of the X07 which is what I usually get at other shops and is a bit higher quality. (that is not the employee's fault, but the company) Anyway, when I got home, I noticed the colors on my screen were muted and the touch screen wasn't working properly. Went to another shop today to get the X07 screen and good as new; bright colors and touch is normal again.

Great customer service!…read more I brought my Xbox Series X in to have it repaired. It was having overheating issues and needed thermal paste replaced, which seems to have solved the issues and it's running a lot smoother.

I have been brining my iphone here for repair. highly recommend, fast, great service, and clean workread more

This is our to go place! We've had a few repairs done here and I recently had my iPad's Pro 12.9…read morebroken screen repaired, and James- the technician who handled the job absolutely exceeded expectations. From start to finish, the experience was smooth and professional. Quality: My iPad screen was literally shattered, although the back side remained somewhat untouched (thankfully due to the cover) After the repair the screen looks flawless now. As a fellow engineer I know how difficult this task is--no dead spots, no touch issues, no discoloration. It genuinely feels like a brand‑new device again. The technician clearly knew what they were doing, especially considering how delicate iPad Pro screens can be. Efficiency: The turnaround time was impressive. They diagnosed the issue right away, explained the repair process clearly, and had the screen replaced much faster than I expected. No unnecessary delays or upselling. Value: For the quality of work and the level of expertise, the price was more than fair. I left feeling confident that the repair was done right. Final Thoughts If you need an iPad/iPhone screen repair, Phone Tech is someone you can trust. Skilled, efficient, and professional--exactly what you want when handing over an expensive device. I'm extremely satisfied with the results and would gladly return for future repairs. Thank you!!

Excellent and honest service!! Fixed my boyfriend's phone when it stopped charging and cleaning it…read morewasn't enough. Very reasonable. Highly recommended!!!

Super helpful! Last minute phone repair and still helped through communication and kindness. My…read morescreen was fixed in a instant they have the best prices lake Elsinore can offer:)

Daryl is AWESOME, he really goes above and beyond to fix your stuff!!! We've gone to his shop a…read morefew times now and he's always been helpful.

I brought my wife's laptop in about two weeks ago to get the mousepad fixed, our dog jumped on it…read moreand it no longer functions properly. Upon bringing it in, Roger charged me 160$ for a "motherboard level repair". I accepted it hoping that it would cover the entire job or at least most of it after repairs. Now about 3 days ago I had not heard anything from them yet so I call and they can't even recall that I brought it in to begin with. After I gave Roger all of my info that tied me to the laptop, he says he will call me back and never does. The next day I show up and he tells me it is completely taken apart and he is trying to determine what part it needs to be repaired and how much more it will cost for me. He promised to give me all the info I need by the next day. The day after that I call and he texts me back rather than answering the phone. After telling him who I am he no longer responds to my message. Today I picked up my laptop extremely unsatisfied with my experience here. To pay 160 dollars up front for my laptop to sit around and be forgotten is unacceptable. The customer service and lack thereof on Roger's part is also unacceptable. I will never bring another electronic here again and I would highly recommend that nobody else does either. I'm also fairly certain they never touched my laptop to begin with. None of the screws have any signs of being touched and the information he gave me seemed like he was making it up.

I had a gaming PC that was having some issues, it was overheating and shutting down, giving me…read moreweird errors, I invested alot into this PC so for it to have these problems was a big deal to me. I dropped it off and they diagnosed it, it took some time but as eager as i was to get it back, i knew this kind of thing couldn't be rushed.