WATCH SOLUTIONS husband and I took two Rolex watches for sizing. The level of excellent customer service was incredible. The quality in their service was outstanding and their prices were amazing. By far they are way better than "fix it" not only for their over all service but genuinely nice professional they made us feel important and very helpful. Quality EXCELLENT Service EXCELLENT Price EXCELLENT. They fix jewelry, they sell, they buy and custom make items. 10 out 10!! Highly recommend WATCH SOLUTIONS read more

My son was graduating from the police force and I needed his G-SHOCK watch engraved. Zia and the entire staff were kind, professional with wonderful expertise. The engraving turned out beautiful and my son was deeply touched. Thank you Watch Solutions for making this special occasion more memorable. read more

Great Job will definitely come back again in the future Britta was very helpful, kind and had a great attitude read more

I brought my friends at Watch Solutions an hierloom Boliva Tank that was given to me by my father. My goal was to service the watch and gift it to my son. Well... the watch was cantankerous. The folks at WS wouldn't rest until it was 100% right. I'm proud to say that thanks to WS, the watch is now with my son and keeping great time. Thank you WS! You do business the old fashioned way - with integrity and an honesty you can trust. read more

Great service, and very knowledgable. Would definitely return for any of my watches, or to buy a new one.

Brita was so sweet and helpful when I came in here! Great service and location. I recommend everyone to come here for all gold needs.

Speedy service! Watch battery instal was quick and reasonably priced. Their watch selections are great too, many designer brands to choose from. read more

Came here to replace a battery on my watch they were quick and the prices were reasonable. Will be back to get my watch sized. Highly recommended this place read more

I received a watch on Christmas and have been unable to wear it. Britta was so helpful and I can't wait to finally enjoy my Christmas gift. read more

They replaced my watch battery and it was done within 15 minutes. I would recommend this place.

Great Costmer Service , and fast . Nice warm welcoming and a neat store . I will be back to more business with them .

They sized my ring and polished very nice! Amazing service britta was so nice and very helpful!Best around.

Another easy visit. Britta helped us again. She was a delight! Very helpful and witty/charming. This place is a hidden gem in the mall. Come in and experience the kindness and great work here. This is my new go to spot for watch services . Thank you again Britta! What a delight ! Bravo read more

Watch Solutions - New band expertly placed by watch solutions - Watches Near Me - Temecula, California

Great place to go where you can trust for new batteries and repairs on your watches. They also do work on. TAGS! Owner is very accommodating and professional. read more

Consistent quality service that pays attention to the customer. That's what you will get here. We service all of our watches here and we keep coming back because of reliable and friendly service at reasonable prices. The store is nicely organized with displays of so many beautiful watches. Good thing I'm not a watch fanatic, or I could go on a crazy spending frenzy. Support your local businesses, like Watch Solutions! read more

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These people act as if they really are there to take care of you, but they don't at the end. I had them repair one of my 14KT gold rings with 3 diamonds. 3 weeks pass by and they tell me they lost my ring. My ring was $600 when I bought it and after awhile the price of my ring reached around $1200 based off of the value of gold. After giving a brief explanation on how all my gold accessories were for its value they didn't even reimburse me the amount of $1200 instead gave me $400. I definitely should've taken things further on my end, but they aren't the type of business that would really care for your belongings! Be aware. I'll never go back again. read more

I came in to have a few watches looked at. My watch was return to me filthy with finger prints all on the inside of the glass. Another watch was taken apart and put back together incorrectly and when I asked why it looked like that they gave me a hard time. I had to express multiple times that I wanted my watch put together the way that I had brought it in. Eventually, after asking multiple times, my watch was put back the way that I had initially brought it in. First time at this place can't say I will be returning. read more

I did like this shop. I had great experiences in the past. Now it's impossible to know their hours of operation. No one bothers to answer the phone when you call, the website hours of operation are way outdated, when I leave a message no one ever calls back. I am trying to give them business but it appears that's not what they want. The prices are a bit high and inconsistent, that I don't like at all. Too bad because I had a couple of positive experiences last year. Pre Covid, I used to go there for battery changes and watch repairs and had good experiences but that's changed. The people who work there are nice but I can't drive 1/2 each way not knowing if this business will be open or closed when I arrive, that's unrealistic for me and most people. I won't go there anymore because the last 5-6 times I've called or left VM's, no one returns my calls. My husband has had the same experience and feels like I do about the inconsistency in the prices. That Plus if they want my business don't keep your hours of operation a secret like it's a national security concern and return your VM messages. Its about respect for the customer, I will give you my respect by giving you my business, my money but don't treat me like I'm a bother to you. That's just bad business and rude. read more

I highly recommend you bring your watch here if you want it back BROKEN. I should have known what I was getting myself into when I showed up to the store during business hours to pick up my watch and the store was closed after getting a hold of the employee at the store to inquire why it was closed, he said something about calling him directly if the store is closed. It made no sense. He had me meet him at a grocery store parking lot to retrieve my watch. I had the watch unworn in my possession for roughly 2 weeks until I decided to wear it again that's when I realized that the watch was in terrible shape. The crown was stuck and basically everything I brought it in for was still broken or worse. I called the store owner to talk to him about the issue once I told him that I wasn't going to pay for any additional Repairs. He started getting defensive and telling me to calm down. I was calm until he said that he even went as far as accusing me of acting tough. This shop owner is a bully and a con artist. He's not returning my money, but that's OK. It's a small price to pay to keep this person away from any watch. read more

Excellent customer service and great quality of workmanship. Highly recommend going there for watch or jewelry work.

Great customer service! My family and I had been coming here for many years for all our watch batteries and repair needs. Thank you all!

My watch needed a new battery and i took it to Watch Solutions,and they replaced it right away while i waited.Great Service and low prices.

Britta was so sweet and helpful with my watch resizing! They were very efficient as well, I highly recommend this place :)

I highly recommend watch solutions for any watch repairs. They were able to repair my grandmas vintage watch for a very reasonable price.

Thank you, Watch Solutions for doing an amazing job on gluing the crystal back onto my son, Levi's pocket watch. You took excellent care in handling his timepiece and returned it in a timely manner, as promised. Britta, thank you for working with us on the costs and being so kind/thoughtful to my son's particular needs. I will definitely come back for our watch needs in the future and WILL definitely recommend your business to anyone who might be looking for your services & products! Thanks, bunches read more

Watch Solutions - Levi's 1877 Waltham key-wind. The crystal was glued on perfectly! - Watches Near Me - Temecula, California

Good pricing and great service. The watch maker fixed my very old watch . No one else could fix it but he could.

They found out the issue and fixed my watch! Very nice and professional. I've brought my watch here before and they've always done a great job. read more

Watch Solutions is the best always good customer service. Used them several times for watch sizing. Britta is very courteous and helpful.

Excellent customer service and quick! Britta was very friendly and courteous. Thank you!

They were very helpful. They were able to take my watch in and work on it immediately while I waited, it may be took five minutes and they were done. Would highly recommend. read more

Watch Solutions - Rolex size adjustment - Watches Near Me - Temecula, California

I came in and spoke with Danny. He was quick to help me with my watch needs. Was able to put my old watch back to life with a new battery! All so quickly! Ty! read more

Watch Solutions - Watches Near Me - Temecula, California

I took a silver bracelet in to be re-sized, the person I checked it in with estimated the job to be $40 and the time for it to be ready for pick up after a week. He told me someone would call me to confirm the cost. I left it there and 5 days later I had to call them, as nobody called me to confirm. I provided my ticket number and they still didn't have a price to quote me and asked to give me a call back after the jeweler looks at it. They then call back to quote me $65 and the estimated completion date to be a week from that day that I had to call in to check on job. They basically held my item doing absolutely nothing and then quoted me a much higher cost, that is half of what the item's price was, just to resize it by a few links. I could've taken it to a different jeweler and had it resized already for a more affordable price. I would not recommend going here for any re-sizing needs. ***Update - I walked my bracelet to ANOTHER spot in the mall and they charged me $45, got it done in 30 minutes and offered to clean the other bracelet I was wearing free of charge*** read more

If I could rate them lower than a 1, I would. I went to them to repair the clasp on my Rolex. I watched them, as they took the information off my watch that they needed, and said they'd call me with a quote the following week. The following week, nothing. Crickets. THREE WEEKS LATER, I get a text from them that indicated (though they didn't admit it) that they lost the information they took, and needed me to get it for them...3 weeks later. 3 weeks where they hadn't been searching. 3 weeks where they didn't have the common decency to call me and say "Hi, sorry, we lost your information, can we get it again?", NOTHING. I am grateful for one thing though. That I didn't give them my business. I can't speak to their sales, but if you're looking for any kind of repair, I'd suggest looking elsewhere. read more

Although this shop is knowledgeable in watch repair, this is the 2nd time I've come to this shop within 2 weeks and it was not open during its stated hours. If you can't get your butt down to your place of business at your stated opening time, post later hours. It is disrespectful to waste other peoples time and gas. I get an emergency can come up, but when I asked an employee later in the day there was no good reason. I also ask another mall vendor and she said they often open late. To the shopkeeper's credit he apologized profusely and comped my new battery. Hopefully he will remember to change his hours on Yelp. read more

Great customer service. Needed batteries in 5 watches and pin replaced on another. Speedy and awesome service. I will not be late again!!! Highly recommended. In the mall next to Dicks!!! read more

When there yesterday to get my 5 watches change batteries but was told one of the watch is solar. So I had 4 of my watches change batteries and Zia helped me. He gave me a discount for the 4 watches was happy about it. A little bit pricey but will be worth it if it is going to last 3 years. Will definitely come back again. read more

Friendly and fast service. We shop around while we wait so it's very convenient. They will text you when it's ready. Highly recommended!

Friendly staff and quick service. Highly recommend their watch battery service! I will be back

I had my luxury watch Tag dropped off here. I received service Britta who explained the entire service and quotes . I got 2 calls later with updates and they stand by their service . Great job read more

Initially, I wish to express my deep regard and support for small businesses. Regrettably, my recent encounter with the repair service has been disheartening. The issue began when I sought to modify my pendant, fixed with an irremovable chain. I asked if they could craft two rings allowing for varied chain usage. A courteous lady quoted $60 each for the rings and an additional $60 for labor, totaling $180. Concerned about the cost, I requested they consult the jeweler about using my gold for the rings and awaited the final bill promised by week's end. Upon their call, they informed me the pendant was ready for pickup. However, I was handed an invoice totaling $250, surprising me as my gold hadn't been used. They offered to purchase 2 grams of my gold for $44, plus payment of $140 from my end. Despite my displeasure, I decided to quickly complete the deal, wanting to get my pendant and leave.To my disappointment, the chain loop was too small and I could not connect it to any chain. I returned and showed them another pendant with a large ring and asked them to made the same My pendant was originally made from rose and white gold. When I came to pick it up, my pendant was evenly plated with yellow gold. We didn't discuss this. I didn't ask for it. For me this is a very important thing and it was ruined at my own expense. They offered to fix it, but I didn't want to leave the pendant a third time. I would advise against this repair service, particularly if you hold personal and precious items. Also, I had my watch battery replaced there, but after that I discovered that the watch was running 30 min behind each day. While it might be coincidental, I've decided to seek an alternative place for future jewelry repairs read more