This will be a weird review- I am NOT a customer. But for some unfortunate reason they had my number as the wrong number for one of their actual customers. They contacted me a few times via different methods (phone call, text, voicemail) to try to ensure the real customer was getting what he/she needed. Incredibly polite every time, and wanting to be helpful to make sure they were providing the best service. 1- I hope they find their customer! 2- If I am ever in need of watch services... I'm going here!!! read more

Watch Solutions Storefront, right above the food court next to Dick's sporting goods. read more

Watch Solutions - Watches Near Me - Temecula, California

If you are looking for somebody trust worthy and who will genuinely care about what you bring in, look no further. Britta took such great care of us. Her customer service is unmatched- at no point did we feel rushed or dismissed. In fact, she took the time to explain the history behind the watch we brought in and was just as excited about the finished product as we are! It felt as if we left it with a family member. We will definitely be brining back more items!! read more

be very careful with this company. i had a micheal khors watch with diamonds and a bracelet with diamonds and both missing one little diamond. i came to this shop to have them fixed. they gave them to me and i was pleased. now i don't where them often only when i go out on the town. to my surprise, i wore them out during the day and in the sunlight it was clear to me that they replaced multiple diamonds. they were significantly smaller then the rest. as soon as i got home i checked my bracelet, they even did it to my bracelet. i called them and they gave the run around. nothing was fixed. so im just warning you. if you decide to go here please take a before photo and definitely put your jewelry under strong light. i definitely would not recommend this place. read more

Watch Solutions - If you look carefully you can see some of the diamonds are darker then the other and smaller. - Watches Near Me - Temecula, California

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Danny's customer service is exceptional! We had what could be described as a little "ring emergency." A relative of mine injured their finger, resulting in swelling and a ring that would not come off--even after trying all the DIY hacks. Instead of going to urgent care or the ER, Danny was able to cut the ring for only $20. It was quick, painless and, most importantly, not embarrassing at all! Thanks, Danny, for being so professional and understanding!! read more

We went in just to get a watch sized, the only one that does this at the mall. We asked a couple jewelry stores on the ground floor first. We was very quick and professional. Only $15. read more

friendly, well priced place. glad I had my Rolex cleaned & repaired their. Will definitely be going back!

Watch solutions is awesome!! Very helpful had them replace Diamonds in ring did great job!

Absolutely awesome! I called ahead and came in a few minutes later. She took my right away and made it quick and easy. I do recommend. And right near grocery stores So you can do that while you wait! So perfect. Thanks again! read more

My parents waited for over 10 minutes for the lady wouldn't even pay any attention and continued chatting with someone else. At least have the decency to say she's busy right now, could you come back in x minutes? I had sent 12 watches with them for new battery but I'm going to take my business elsewhere. read more

Great service & quick turnaround time for watch repair. I had my Movado's Crystal replaced because of a crack. See Danny, he's very helpful read more

Watch Solutions - Movado Bold for Crystal repir - Watches Near Me - Temecula, California

I've taken many watches here for batteries and repair. I've also had jewelry cleaned here. The staff is always very helpful and knowledgeable. My valuables have always been returned good as new and in a timely manner. Highly recommend this for all jewelry and watch needs! read more

Needed a new battery for my watch was referred to them by Daniels jewelers as well as saw their excellent yelp reviews. I was helped quickly offered battery choices... three-year for only $27 which includes a warranty. Told me it would take 30 minutes was ready in exactly the amount of time he quoted. Fast easy and inexpensive ..definitely recommend read more

Part 2: Just wanted to post a photo of the place I do NOT recommend. I noticed a similar review a woman posted 2 years ago who was quoted $19.99 for a single battery replacement.... Simply shameful. Go to Fast-fix jewelry and repair at the opposite end of the Mall located on the same floor. read more

Watch Solutions - Located on the top floor to the left of the main entrance to Promenade Mall. - Watches Near Me - Temecula, California

I dropped my watch off for a battery replacement. Came back 10 minutes later and they told me it was under warranty with another company here in the mall. I appreciate their honesty and thank them for it publicly . read more

Just stopped in to replace a battery on a watch. This place is located in the mall, on the 2nd floor by Sears, so getting to it was easy...though it was tough resisting the temptation to shop around. The gentleman who helped me was nice and quoted 20min. It was $19.99 for the work and they reset the time on the watch. It's a little bit steep to change out a watch battery, in my opinion, but I went ahead a got it done because I was already there. At least it comes it a 1-yr warranty on the battery. I might shop around a bit more for better pricing next time, when I'm not so pressed for time. read more

I just purchased a beautiful watch that was way too big for my wrist. After doing a little searching online, I called Watch Solutions and spoke to a sweet woman by the name of Britta (I'm sure I spelled it wrong, sorry!). She said I could come right in and get some links removed, quoted me a price ($18-$25) and said it'd be ready in about 15 minutes. She was very true to her word. It took no time, and I even needed to get additional links removed and the entire process was super easy! They even offered to clean my rings which was super nice and unexpected. I would definitely return and/or recommend in the future. The service was great! Also, went back in to get an additional link removed since I wasn't as happy with the fit anymore. Zia was around and took the link out right away within a minute. He was super friendly, nice and had great smile. Thanks guys! They are amazing here! read more

They completely ruin my watch. My watch has 3 broken markers. Their "watch maker"used clue to clue the markers back on that smears to the outer surface of the dial, looks as if a 10 year old kid did the job. Their watch service guy sucks. If you valued your watch I recommend get a professional shop. read more

Came here to get my battery changed and they were very kind and fast. Prices are very reasonable and Attiya was very kind and helpful. Definitely come here for your watch needs. read more

I've been waiting for a confirmation email or response from 3 of my emails wondering what's taking my purchased item to be processed. I purchased an item at the beginning of the month and still have yet to receive anything. No response from the company, no confirmation that the order was even received or even processed. Don't buy from them. read more

Had horrible experience. Brought my ring for resizing and they returned my ring with smaller diamond and it was moving. I've noticed it right away. The owner said it was just dirty. He cleaned it and NOTHING changed. Diamond was not from my ring and falling out. He took my ring back and said it would take one week to fix it. After one week I came to pick up my ring and it was the same smaller diamond that was not even matching others and they fixated it with yellow gold. My ring was white gold! On top of it, few days later another diamond fell out of the band. After that I was scared to ask them to fix it again since ring was already damaged, obviously they have no clue how to fix jewelry. I was busy working on Covid floor at the hospital and never went back to fight for what is right. Since I was drained already at work physically and emotionally. I put my ring away hoping to fix it at another place. Well...last week I wrote on Temecula and Murrieta talk asking recommendations for a good jeweler and I told my story about what happened with my ring at Watch Solutions. I was surprise how many people had bad experiences with them as well! We decided to contact BBB to resolve the issues. I want my ring fixed and looking like before I gave it to this place! It's my engagement ring and I'm not wearing it for almost one year now :( I'm attaching all of the proves of service and my conversation with other people on Temecula and Murrieta talk. DO NOT bring your jewelry there if you want your diamonds be safe. read more

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mainly they have been in business 20 years, and honest...it is a trust factor when handing over items that one has invested in. Their reviews have always shown that other customers feel the same way. Their customer service tells me they have experience. read more

I recently broke one of the prongs on my wedding ring and needed to have it fixed. Our normal jeweler was going to be gone out of town for quite some time and I was eager to have it fixed sooner rather than later. My husband stubbled across Watch Solutions and decided to take it there. Matt greeted us upon arrival and he was very sweet and attentive. The gentleman that repaired my ring was extremely knowledgeable and very kind. They exceeded my expectations and will be sure to come back in the near future, as well as recommended them to others. read more

Watch Solutions - Wedding ring . - Watches Near Me - Temecula, California

Went to get a watch battery changed, They're inside the mall on the second floor. Looks like a really nice watch shop. We just moved here, and decided to take a look at the promenade mall, and I had done some research for before and found that the shop was located there. Unfortunately the wait time was 30 minutes and there was no one else in the store. Maybe he was busy with other things, but I didn't really have that much time, so I went to another place cross the mall that took me right in, and swapped out the watch battery within 10 minutes. However if I had more time I would definitely return, I'd really like to look at their selection. The owner was very nice. read more

Brought my husband's Movado in to have the battery replaced. Very few places offer battery replacement on his watch without having to send out. Service was excellent and quick. They offer different battery options including a lifetime battery. read more

I hope their service is better than their punctuality. The entire mall opened 12 minutes ago and this store is still closed. OK, so I'm changing my review from one star to four. The guy was 15 minutes late, but, extremely apologetic. He was sincere in his apology and gave me 10% off without prompting for having to wait. He also took the time to set my watch. Mistakes happen, it's all about how you handle them, and, he did a good job recovering this customer. read more

Watch Solutions - Watch Solutions not open on time, ironic. - Watches Near Me - Temecula, California

Got my necklace repaired. They were very fast and sufficient. Pricing was great and the customer service was excellent I will also do business with them. read more

A wonderful place to buy a watch, replace batteries or buy a zippo lighter. The customer service is outstanding and they will take their time explaining everything. I usually come here to replace my battery in my watches. You can get a 1yr. battery, a 3yr. battery or pay 40 bucks and get unlimited batteries. The store is nice, clean and bright plus they have a couple of chairs to sit on while you wait for them to service your watch. Some of the brands they carry are Nixon, Kenneth Cole New York and G-Shock of course. They have a pretty big selection of G-Shock with tons of colors. This is the only I will visit when I need watch repair or a new watch. read more

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I won't shop for a watch anywhere else. We went in and my boyfriend bought a beautiful citizen watch from Miriam. We looked at watches for women and decided to wait After walking around and discussing how bad my bf wanted to buy me something we returned and.bought an amazing Michael kors watch for me and had my tag watch polished and when I returned I didn't recognize my 11 year old watch. Miriam educated me on my watch that I was about to sell for way less than it was worth. Thank you for all your help. I'll be back for sure Great customer service. read more

Watch Solutions - Great watch. Thanks for the amazing service Miriam - Watches Near Me - Temecula, California

We needed my husband's wedding ring taken off due to some extreme swelling. Danny took care of us immediately. He took great care to protect my husband's hand and finger. $30 and we avoided a trip to the ER on Christmas Eve. Thank you Danny, and Watch Solutions! Easy access to the 2nd floor of Temecula mall, by Sears. read more

Great customer service from Danny. Will recommend this location for watch battery replacement!

I Stopped In This Afternoon To Get A New Band Placed On My FitBit Versa ll That I Ordered Online And They Were Very Helpful & Quick On Replacing It, I Was Having Trouble With One Of The Pins, But They Got It To Work! I'll Definitely Be Coming Back For Future Repairs & Purchases, Thank You! read more

Had two watch batteries replaced and a band repaired quickly and for a reasonable price

Awesome to work with these guys especially Attiya! Have used them numerous times and always been satisfied! read more

Just picked up my watch after having it cleaned and polished and it looks better than new. Jakob and the team offer great service and amazing work at very affordable prices! Don't hesitate to bring your watch in or pickup a new watch. read more

Watch Solutions - Watches Near Me - Temecula, California

Great place. Fast and friendly. Danny is great! Been coming here for years.Love their battery warranty!!

Danny was very professional and had my watch ready as promised. Would definitely use their services again.

My Diesel watch has been a nightmare to get fixed and it is out of warranty. I had to go to several places throughout Temecula and Murrieta and everyone turned me away and told me to contact Diesel. Finally, I found a business that could assist me with one of my favorite watches. Britta assisted me as soon as I came into the store and she gave me options on what I could do instead of giving me the run around. I am glad she did because we were able to work out a deal to get the crown, stem and battery replaced for a reasonable price. Most importantly, Britta contacted me several times to give me updates on the status of the watch. I truly appreciate their customer service and professionalism. Also, the watch looked brand new when I got it back! I highly recommend doing business with Watch Solutions, they make it easy and simple! read more

great, quick and professional service!! always my go to watch location :) always very nice and attentive to your watch needs! 10/10 recommend! read more

Very fair price pricing and exceptional customer service would highly recommend this place for your watch repair or buying needs