Unfulfilled Promises and Missed Opportunities As a Yelper, I strive to give local businesses every opportunity to shine, especially those with a boutique charm and a promise of personal service. Unfortunately, after three visits to LA Masters of Fine Jewelers in Temecula, I'm left disheartened by a sharp contrast in experience and a lack of basic follow-through. My first visit was lovely. I stopped in out of curiosity, was greeted warmly, and enjoyed browsing their jewelry. No pressure, just genuine enthusiasm and hospitality. It left a positive impression and made me bookmark them for the future. Fast forward to my second visit, now newly engaged and eager to support a local jeweler with a custom wedding band for my fiancé. Again, I was welcomed kindly and talked through the customization process in detail. I was advised to return with my fiancé to confirm sizing, metal, and width. Everything felt thoughtful and promising. However, my third visit, which should've been the most exciting and collaborative, was a disappointment. While we were initially greeted pleasantly, the energy shifted abruptly when I mentioned having spoken with a different associate the day prior. The associate assisting us redirected us to the register and openly discussed passing the commission to the original associate, in front of us. The handoff was awkward and impersonal. Despite that, we provided all the necessary details for our custom ring: sizing, specs, and inspiration images. We were told we'd receive our CAD drawing within 4 days (by 7/23) to review before moving forward. It has now been 12 days, and we've heard nothing. No call. No email. No CAD drawing. No follow-up of any kind. The irony? That very same day, we visited another local jeweler who, unprompted, expressed surprise that LA Masters was still in business due to their history of poor follow-through. At the time, I dismissed that as unprofessional gossip, but sadly, I experienced exactly what she described. We were genuinely ready to move forward with a purchase. But the lack of professionalism, accountability, and basic courtesy speaks volumes. I won't chase a business to give them my money, especially for something as sentimental and significant as a wedding ring. I wanted to support you, LA Masters. But you made it clear I'm better off going elsewhere. read more

I would like to start off by saying that as soon as I walked in I was greeted by a couple of employees that were very nice. I came in to get my watch fixed and was helped by Leah Finn. She was so good at what she does and we had a nice conversation while my watch was getting fixed. Everyone in the store was polite and very professional!!! What a great experience! I would recommend this store for all your jewelry and repairs if needed. It was my first time in the store and now they gained another customer! Thank you, Ted Sawyer read more

Great service and fast! Love this family owned business. My go to place for help with any watch. Thank you!

Jewelry cleaned and repaired. Great job, excellent work. Would recommend to anyone needing repairs, cleaning, etc. Best to make an appointment and not be in any rush to get repairs done quickly, as it does take quite awhile. Employees were very kind and friendly!!! Would recommend to anyone needing repairs, cleaning, etc. read more

Great service! Megan was friendly and helpful. George was knowledgeable and very helpful! Very happy with the whole experience! read more

Purchased my fiancée's engagement ring here. The staff were amazing. They walked me through the entire process and didn't try to up sale anything. They got everything done fast and the ring was beautiful. read more

Brought my wedding ring in for a lost stone and sizing they refused the work because I had my engagement ring and wedding band soldered some where else even though I bought my upgraded diamond there read more

Awful experience We bought a ring here and we needed to get more info since it had been almost 10 years.. I stopped by to get the details on it and the girl who was assisting me was a complete nightmare to deal with. She seemed very unhappy to work there her name was Megan. Very mean and rude absolutely rude and horrific customer service. I would not buy anything there. She insisted to call her boss so that she can call my husband who bought the ring. My husband was already at work. She didn't care to play games.. I had to call my husband first to let him know so he can answer the phone ..she wouldn't even look at my ring .. I had to interrupt my husband at work and she still insisted to call him herself. When she finally called him she miss dialed the number several times and made me feel that she had tried enough. Then she wanted to quit after going through all the trouble she was putting me through. - I had to basically beg her to call again she didn't want too very unwillingly - I told her she is making this experience very ugly for me. She gave me attitude. Who is training these people! My gosh there's a reason why people go to better jewelry stores... Service matters ! I told her I won't want to come back to buy anything she pretty much said that's ok. She's hurting sales there. read more

I wanted to surprise my wife for Christmas by updating her wedding ring it's now March and I just got it back. They resized the ring and now it doesn't fit. When I called them they told me I would have to pay to fix it and they didn't resize it but they totally lied. Please go to a professional if you want quality service. read more

Hands down the best Jeweler and jewelry store in the area! Their customer service and professionalism are top notch. I have purchased several items from them as gifts for my wife and daughters and never once been dissatisfied. They also do custom jewelry! I commissioned a bracelet for my wife and worked with Aby to take my vision a reality. All the staff is knowledgeable and helpful. No hard sell tactics just information and advice to help you find that perfect piece for that perfect someone. read more

La Masters Fine Jewelry - White gold with yellow sapphires. This bracelet is a custom piece of jewelry La Masters made for my wife. - Jewelry Near Me - Temecula, California

Beautiful selection of jewelry. One of the things that attracted me to La Masters was their long time standing in Temecula. Leah & Kristina greeted me and helped me with my selection. I had to order the necklace but it was no trouble for them and it came in the following day. Leah patiently worked with me to chose the style and length by comparing to what they had available in store. I was also able to get a 25% discount as a healthcare worker. read more

We needed some ring repair and purchased another setting. Abby was super nice and helpful. They gave me a firefighter discount. I don't think I'd buy from any other store again, this place was great. read more

I had heard from a few friends that La Masters of Fine Jewelry had a good reputation of being a longtime, family-owned business in Temecula, but now as a customer, I can actually see why this business has stood the test of time and delivers such an enjoyable shopping experience. From offering you assistance with a smile to not pressuring a sale in any way, I have been thoroughly impressed by the knowledge, kindness, and professionalism of all the staff - Bob, George, Mike, Serina, Rayna, and the owners Leah & Aubrey. I would highly recommend this jewelry store to anyone seeking to be treated with fairness and respect, as well as have their jewelry repaired or altered by folks that have actually been in that field for over 30 years; some multiple generations. I originally went in for a quick watch battery repair, and have also purchased smaller bracelets here - Alex & Ani and Mantra Band - (which was a pleasant surprise to see that they carry jewelry at varying price points for a friend's birthday or small gift). While there I learned that my wedding ring or any of my jewelry is always offered free cleaning. They even make it easy on me because they retain my customer file and notes in their system, so if I ever have a question on when my last cleaning or battery replacement was, I can simply call and ask. Their service really stands out from the typical retail experience, so much so that I am taking the time to write this review for anyone searching a jewelry store they can trust. I walked away from my experience with La Masters feeling good about supporting a professional, family-owned business. Mostly because the staff there bring that culture of "taking care" of the customer - just as they would their own family - to life and that is a rare find these days. They are a step above. Thank you team La Masters! read more

La Masters Fine Jewelry - -Affordable watch batteries (better deal than any repair shop or battery pricing in the mall) & free jewelry cleaning - Jewelry Near Me - Temecula, California

My mom took her aunt's ring in to be appraised and they suggested she have her wedding ring appraised as well. The associate told her the prongs were loose on her ring. She left it with them to have it cleaned and fix the prongs. My mom got her ring back with a chip in the diamond. She went back in to tell the manager and they denied even touching the prongs. They said they only cleaned it. Obviously this was a lie, as that was the main reason she took it in and the soldering was obvious (and ugly). Ultimately, my mom had to give up. Her word against theirs. Two family members noticed her ring looked "different" without her saying anything about it. My aunt said her diamond looked smaller. Either they swapped her diamond or they chipped it and didn't own up to it. Not sure where the all of the five stars are coming from, maybe our story is a fluke, but I wouldn't trust this business with my jewelry, especially when they have no procedures in place to guarantee that what you give them is what you'll get back. My mom can't even look at her wedding ring without feeling hurt and infuriated about what this business did to her. read more

I was really happy with the service I got from Katey and I couldn't be happier with my engagement ring it was perfect! I'm definitely coming back for my wedding ring and future jewelry needs! read more

La Masters Fine Jewelry - Photos don't do it justice. - Jewelry Near Me - Temecula, California

I had been shopping two jewelry stores in Temecula and settled on LA Masters as I found the selections of fine jewelry were more readily available. They have a large selection of Gold and fine metal rings if that's what your looking for. Ask for Rayna she is sweet and will take the time with your needs to find you the best choice. Bob is very seasoned and has a wealth of knowledge with not only Gold and Silver but as well with metals. Enjoy. read more

La Masters Fine Jewelry - LA Masters Temecula - Jewelry Near Me - Temecula, California

Absolutely love this place! Always friendly and welcoming. Came in for a watch adjustment and was in and out rather quickly. Rayna was very professional and patient with me as she helped me around the store looking at various rings, as i waited for my watches. Looking for a new ring for my wife, and this place has a great selection to choose from. She also explained how easy the payment plans are and i look forward to working with Rayna in the immediate future. Also, the are very careful during covid, and have many precautions to keep everyone safe. Nice store, and great location in the heart of Temecula. Will recommend to all my friends and family! read more

The work they do is impeccable. I will never take my jewelry anywhere else to get cleaned, sized, designed, etc... They take pride in everything they do, and it shows in their craftsmanship. I would highly ecommend them. read more

02-26-20 I brought in my white gold, three row, channel set diamond, wedding band. Shank width 3.6 shank thickness .95. here to be sized up. Bob greeted me, measured my ring, and charged over $200. The repair would take a week, due date of 2-27-20. Bob called for pick up 02-26. When I picked up the ring I noted shank thickness and width were notably thinner. Bob measured, and he agreed it was indeed, narrower and thinner than when I handed it in. So rather than honoring the date the work was to be completed as per our agreement, they needed another week to do it, due date of 3-4-20. I called 2-28 to request to see if my ring could be done by Saturday. Bob said they do not have the material. I asked "you dont have white gold?" He said it's a special material for the shank so it will match and polish. I have gone to Fix It Fast in the mall before for repairs and sizing and they did it while I watched. Bob said I could pick up my ring to take home today then bring it back to complete the repair. I decided to leave it with them. I didn't like that option, something about that concerned me. 3-5-20 I picked up ring. They said they called me but I have no calls or voicemails from them. The part they measure to gauge width and thickness is now within compliance, but the shank above and below on Both sides of the repair (the sides where the ring touches the fingers alongside it) are now thinner and narrower. I will take the ring home with me today because I would rather cut my losses and have some ring left to wear. read more

La Masters Fine Jewelry - Jewelry Near Me - Temecula, California

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Do not shop from this place - total nightmare - They do not give money refunds only store credit - buyer beware! Getting my husband a Christmas gift from here has been a complete waste of time and money read more

If you go in ask for Lea. She was incredibly helpful and let us browse at everything in the store. Will definitely be going there for any jewelry purchase read more

Do not buy from this business- they will lose your ring information, they won't call you when your ring is in... and most importantly, they won't inform you about lifetime guarantees on their rings from the manufacturer and will charge you to fix things in-house instead. I chose to get my band from Robbins Brothers, who have taken care of us in every step. read more

My go to place for repairs. I always feel welcome and valued. I have had some tricky pieces that have been repaired and look better than then when they were brand new. The only place I trust with my jewelry repairs. Thank you La Masters for always being spot on! read more

Looking for a white Gold chain for my Diamond necklace. Leah was great, took me right to What I needed. A 22" adjustable chain! No idea this was possible. It's so sparkly and the fastest decision I've ever made. Great service. Will be back for sure! read more

I reached out to Leah Finn on facebook earlier this month, with what to me was an important thing. A ruby fell out of a special opal ring my grandfather had given me about 40 years ago. The prongs were loose and I was eager to have it repaired with a new ruby added. Within MINUTES, Leah replied. Within a week of bringing the ring to Stan, it was fixed and on my finger, looking like new. I had questions after my husband picked up the ring. Called Stan who was able to refer to a photo he took of the ring and beautifully answer my questions and further explain proper care of opals as a reminder to me. I will continue to call upon Leah and Stan at La Masters with any jewelry repair/purchase. Thank you, La Masters for caring for me and my ring as if I were part of your La Masters family. read more

Dear La Masters, We are extremely happy with our beautiful engagement ring. We called LA Masters because they are a Lyoness Merchant. During the initial phone call we realized Aubrey understood and embraced the design of our engagement ring. Within hours we had a rough draft drawing in our Email In Box. We instantly knew we had found someone with deep expertise that was easy to work with. Within a few days we were on our way from Houston to Southern California to finalize our ring design and choose a diamond. We felt so welcome from the moment we arrived at the store. It really is a family owned business and the friendly atmosphere made us feel so welcome. We had a CAD design and pictures shortly after leaving the store which we immedieatly shared on Facebook. Two weeks later we flew back to Southern California for my fiancé to pick up the ring. To my surprise LA Masters helped coordinate his proposal at a local Winery. It was amazing. Never will we have the experience that La Masters offered us in value, experience, quality and friendship, it is an honor to have such an amazing piece artwork on my finger. We will be back for our wedding bands and other needs, of course we will keep recommending La Masters as the jewelers of choice. We are just so incredibly happy with the overall experience. Sagirah Ahmed read more

Note this review is for appraisal/repair only. Bob at La Masters is one of few if any folks in the Temecula Valley qualified to offer fine jewelry appraisal for insurance purposes. He has appraised several items for us and his work has always been extremely thorough, careful, and expert. In addition, their watch department is able to do repairs and also they were able to tell me detailed information about an old family pocket-watch of my husband's. They have a glassed-in area where they do repairs and you can watch them work. I have never bought jewelry here and the selection seems somewhat limited but if repairs or appraisal are what you are looking for, you won't find better here in town. NOTE: I was told today that Bob has been out on sick leave and expects to return to work in early May on a part-time only basis. Bob is the only one at La Masters who does their appraisals. read more

Lisa at LA masters was so helpful and kind. I had a wonderful experience! I will definitely make this my jewelry store!

This is going to be a glowing review. Just to prepare you. My husband recently purchased a completely gorgeous ring for me, as a gift for our 5th anniversary. He commented to me that he really enjoyed working with Bob, that he was reasonable and helpful. I brought the ring in a few days ago to be looked at, because I was worried that it was loose, and Bob had it cleaned up for me as well. Now, it may seem like a little thing, but being able to walk out the door looking MORE sparkly than I was when I walked in totally made me feel special. I didn't even buy anything, but I felt like my ring was brand-new all over again. Every time I go in, the staff is friendly and helpful, and they really go out of their way to remember me and compliment my jewelry. When I do have to run in for a cleaning or maintenance, it never feels like an errand I just have to tick off my list. It always is a pleasure. I honestly can't say enough good about La Masters. If you're on Yelp looking for a jeweler in the Temecula area, and you only listen to one fellow Yelper, let it be me. Go to La Masters, and you'll pretty much end up being a customer for life. THAT'S how good they are. read more

Went to La Master after seeing great reviews on Temecula Talk, I'm definitely regretting my decision now. I went in to get my wedding ring and bands de-soldered because I didn't like that I couldn't wear just one ring at a time. First, when I went to pick it up I noticed many cut marks on my ring as well as the band being extremely thin (mind you my ring is two years old and should not be thinning). I brought this to their attention and they agreed to fix the cut marks and brushed off how thin they had made my band. When I went to pick it up a second time I still saw the damage that they created, they did not fix it all. So, I pointed it out and they agreed to fix it again. So they did, when I went to pick it up the third time and put it on the band was so thin I don't even feel comfortable wearing my ring because it feels like it will just bend. So I called, the only thing they said is the would solder it back to the bands again. So I said no and I will have to take it somewhere else and pay $200-300 to get it repaired. So I'm super bummed and wouldn't recommend going here. read more

Bought our ring today! Stan was the nicest. Super helpful and knew his stuff. Provided many options that were what I imagined and better. Was never pushy and we never felt pressured to buy. In the end, we were happy to support a local company and I got the ring I wanted...for an INCREDIBLE price. I'm so thankful! read more

We went to every Jewelry store in town. I had my own idea what I wanted and everyone kept telling me that they just didn't have it. Finally when we got to LA masters Bob and Stan helped us out and took the time to show me every option for our rings and what may work best for us. We are patiently waiting for the final pieces but the per fab on the CAD is pretty much perfect. What other jewelry store has a CAD machine? Looking forward to wearing that beautiful piece of art we designed together. Thank you Bob and Stan. read more

After a bad job of having my diamond ring sized at another jewelry store I came here to have it redone. The jeweler did a fantastic job and I no longer have to worry about the channel set stones falling out. Purchased a piece of jewelry as well. After mentioning that the item could be bought online for a lower price, they not only matched it but gave me a discount as well. read more

Wow! This business went above and beyond to help me with my 25th anniversary ring. From start to finish they helped with design and listened to any input my husband and I had. We will shop here again. read more

Jenita P. I purchased 3 watch batteries last week. First I was told that I had to come back later that day and then one of the associates said I could wait. It only took about ten minutes. The sales associates were so nice and I was so pleased to get my watches done right then. This saved me time and gas. read more

This place is great! They helped me a ton when picking the band, diamond etc. They were very knowledgable as well as warm and welcoming, I felt very secure in making my purchase with them. Even when I picked out the wrong size ring, they took it back and adjusted it free of cost and had it back to me within days. Side note, Stan is the man! read more

This is the only place I trust in town. They've been here the longest and the owner is a great person.

Great place overall. It's more expensive then normal jewelry stores but that's because it's privately owned and their selection is more unique. You won't have to worry about someone having the same piece of jewelry as you since it's unique. Great people and great service read more

We recently colaborated with Stan (one of the owners) on an engagement ring design. Our daughters boyfriend spent hours with Stan, revising and adjusting the design until it was perfect. Once the custom ring was ready to build it was ready for pick up in less than ten days as promised. The pricing was reasonable and when the ring was presented to our daughter she was overjoyed. People love the design as well as the fact that a family heirloom stone was used in the setting, making the ring truly unique. We have always been happy with La Masters and we bring all of our jewelry needs there. read more

I was treated terribly here. I think they thought because I was young so I couldn't afford what I was looking at buying. I'm tired of the ageist attitudes out there. I felt completely disrespected and I left. I will NEVER go back. FOLLOW UP: I received a pretty nasty response from someone from the company (the owner?) for this comment. He looked me up and decided that I was "not-so-young", wheelchair-bound, and I was giving Yelp a bad name by giving this review. I hope that customers will see this, as well as his response, and decide to vote with their money. In times like this, a small business wants to slam young, disabled customers that aren't afraid to stand up for their selves. Good job (sarcasm). Crap like this just helps big business win. read more