Everything .. did a fantastic job managing my watch return to the manufacturer , communication was…read moregood and they explained to the manufacturer just what issues I was having so it could be understood by a 3rd party

Always a wonderful time coming here. Trevor, Lilian, and Jack are an absolute pleasure to talk too…read moreand always helpful/knowledgeable in their respective fields. Trevor was incredibly helpful in sourcing watches for myself and my family. Sold 2 beautiful Junghans watches, a classic tag heuers, and a tissot powermatic 80, not to mention their attention to detail in sizing the watches to be a perfect fit. There's no other jeweler around that makes the process of selecting and buying a watch more satisfying than here.

My wife and I took her wedding ring to Alexander's Jewelers to be soldered after being referred…read morethere by another trusted jeweler. Because of the importance of the piece, we expected the work to be completed to a professional standard. When I picked up the ring, it was clear the soldering work was not done properly. The finish was rough and did not reflect quality craftsmanship. She returned to the store to address the issue directly. Explained her concerns and showed the problem areas. She was told the work looked "fine" and were offered a redo of the solder. At that point, she declined further work because we no longer had confidence that the issue would be corrected properly. She also sought a second opinion from another jeweler who advised against having it repaired there again. They also said we should get our money back since we weren't happy with the service. Alexander's only offered to redo even though I'd cost the same amount if not more to redo it. No refund no store credit. Would recommend taking your jewelry elsewhere.

I had my ring soldered at Alexander's Jewelers and unfortunately the result was off-center and…read morepoorly finished. I brought it back to the store and was told a refund wasn't possible, which was disappointing given the quality of the work. I would have preferred a resolution, but that wasn't offered. I'd recommend double-checking workmanship before leaving your jewelry here.

Amazing service I was helped by the owner Mr Hattar. The service was great the quality is fantastic…read moreand we got 2 rings for my future wife. I recommend this place the pricing is great for sure I will come back. Very recommended. Thank you

I want to start by saying my wife had high hopes for this place based on the reviews. There is a…read morepossibility that the company itself is still good, but unfortunately one employee completely ruined the experience for us. My wife was gifted older jewelry from her grandmother and wanted to have it appraised and possibly resized -- approximately 25 items. She booked the appointment online and was never informed of any appraisal or handling fees. When my wife, her cousin, and I arrived, we received no warm welcome whatsoever. We were about 15 minutes late due to being new to the area and accidentally going to the wrong location, and we apologized immediately. From that moment on, the older brunette woman who assisted us was rude and dismissive. There was no small talk, responses were short and snippy, and the overall customer service was very poor. When my wife asked for an estimate to sell some items and have a bracelet repaired and cleaned, the employee scoffed and said, "Just so you know, this is exactly why I asked how many items you had -- because we charge a fee." I explained that this fee should have been mentioned upfront or charged when the appointment was booked online. I also expressed that she had been rude since we walked in and made us feel completely unwelcome. Management may want to address customer service expectations with this employee. We had every intention of doing business here, but her attitude alone made us decide otherwise.

I had a wonderful experience with Emily at Ben Bridge. She cleaned the ring I originally purchased…read moreat BB 27 years ago, and her exceptional customer service made all the difference. After having a very disappointing experience at the San Diego location years ago, I never felt comfortable returning to have my ring cleaned. Emily completely changed that! She was friendly, professional, and incredibly efficient. She made me feel confident and welcome from the moment I walked in. On a very hot day, she even offered me a bottle of water, which was such a thoughtful touch. My ring looks beautiful, and thanks to Emily, I'll feel comfortable returning in the future. Thank you for the outstanding service! This Temecula location is wonderful!

Based on other reviews, I visited to browse, and their inventory is impressive. The staff are…read morefriendly, customer-service oriented, and professional, which are important to me. I will return to further inspect their merchandise for a possible purchase.

Purchased a new watch and it was delivered to Jared The Galleria of Jewelry in Temecula. Totally…read moreglamorous environment, with very attentive staff that heighten the shopping experience by making you feel comfortable and special. The jewelers presented my purchase, sized the band to my wrist, sent me on my way with item beautifully packaged in a signature bag. Highly recommend for a jewelry purchase. Special thank you for Hasmine

Ask for Christie -- she's incredibly helpful, sweet, and personable, and always makes us feel truly…read moretaken care of. She sold my husband a beautiful necklace and diamond earrings for me for Christmas, and she's been helping us ever since. She's also so patient -- I've gone back multiple times with requests to fix tangles and make adjustments, and she's always happy to help. Thank you, Christie!

I brought in my $2000 watch to have the button fixed, and for that specific repair, they did an…read moreexcellent job at a reasonable price. However, shortly after, the bezel began popping up. Between the watch and the bezel is a red gasket designed to keep water out, and I suspect that when the bezel was removed to fix the button, it became misaligned, preventing it from closing properly. I returned twice for this, but it seems they kept using the same technique, a cheap pressing tool, possibly crushing the gasket further each time, resulting in the bezel popping up again. On my fourth visit, I could still see the red gasket, so I asked them to fix it one more time. The technician, a heavy set Hispanic gentlemen, told me that's how it was supposed to be (which is clearly a lie). I left the watch with them this time so they could properly assess and fix the gasket. I'll update this review if they can finally resolve the issue and put this nightmare behind me.

For years we would bring all our jewelry for fixing or simply replacing watch batteries. They used…read moreto give grate service. It seems that recently they give crappy service but most importantly they became so outrageously expensive. I found a jewelry store on the second floor WATCH SOLUTIONS near Dicks. WATCH SOLUTIONS by far has way better quality, price and give excellent service by far way better than fix it. I no longer will do business at fix it. They become outrageously expensive they give horrible service! Go to WATCH SOLUTIONS they fix well and buy with excellent customer service!

Excellent service and fast, I have taken many pieces of jewelry here for repairs and they always do…read morea great job for a great price.

Naomi was so helpful. She explained everything and was really fast. Great place to buy or sell.read more

Staff was extremely friendly, knowledgeable in what they do and was able to fix my watch due to a…read moreresizing error from a different store. Will be coming back for sure! Great selection of watches and great customer service!

Good costumer service. Very polite workers. Did not take long to change battery for warch. I would…read morecome back.