Had a great experience, they were able to replace my Center stone when it fell out and got lost…read morewith something comparable and affordable. I've also used Diamonds by Monet for repairs and maintenance, great customer service and pricing. will definitely be a loyal customer.

I want to start by saying my wife had high hopes for this place based on the reviews. There is a…read morepossibility that the company itself is still good, but unfortunately one employee completely ruined the experience for us. My wife was gifted older jewelry from her grandmother and wanted to have it appraised and possibly resized -- approximately 25 items. She booked the appointment online and was never informed of any appraisal or handling fees. When my wife, her cousin, and I arrived, we received no warm welcome whatsoever. We were about 15 minutes late due to being new to the area and accidentally going to the wrong location, and we apologized immediately. From that moment on, the older brunette woman who assisted us was rude and dismissive. There was no small talk, responses were short and snippy, and the overall customer service was very poor. When my wife asked for an estimate to sell some items and have a bracelet repaired and cleaned, the employee scoffed and said, "Just so you know, this is exactly why I asked how many items you had -- because we charge a fee." I explained that this fee should have been mentioned upfront or charged when the appointment was booked online. I also expressed that she had been rude since we walked in and made us feel completely unwelcome. Management may want to address customer service expectations with this employee. We had every intention of doing business here, but her attitude alone made us decide otherwise.

Purchased a new watch and it was delivered to Jared The Galleria of Jewelry in Temecula. Totally…read moreglamorous environment, with very attentive staff that heighten the shopping experience by making you feel comfortable and special. The jewelers presented my purchase, sized the band to my wrist, sent me on my way with item beautifully packaged in a signature bag. Highly recommend for a jewelry purchase. Special thank you for Hasmine

This place is absolutely amazing!! I am not sure what's up with all these bad reviews on here but…read morethey really took care of us here. I got my engagement ring on Friday and it was a size 5 and brought it back today (Monday) and need it a size 4.5. They brought me right in and I get it back tonight!! I am so beyond happy and thankful for this company and the girls who work here! Sandra, jaela, and Kenzie I appreciate you all! such a great experience

I just had a great experience at California jewelry and coin. I went in to get a watch battery for…read morea very old watch that was my mother-in-law's and it was very easy. It was only five dollars and I can pick it up the next day. Then I had some rings that I was hoping to give my adult daughters that were my grandmother's and they were a little dingy and they were willing to Clean them and buff them and make them beautiful and even gave me a beautiful velvet jewelry boxes to present them as gifts to my kids. This is truly a community minded business and I will definitely bring some jewelry here to appraise and sell, and I will be back for watch batteries.

Great service and really good prices . I've been here twice and this team never disappoints! I love…read morethe honesty and friendliness

I've been a client for years. Trust is extremely necessary when dealing with jewelry. Jesse has…read morethe magic touch... custom creating pieces... and creating changes on finished pieces. Janice has a special eye for look and creativity making my pieces explode with beauty as well as Jesse. Janice and Jesse are #1 team with 40+ years of experience. We are all blessed knowing we can trust them. I wish them many many decades more of fabulous life and business. Audrey is a doll. She helps them office wise.

I only trust my ring to this jeweler. I absolutely trust Tony. Excellent service, prices and…read moreworkmanship. A few years ago he was servicing my ring and he mentioned to me some of my paves were not secured. He secured them and didn't charge me. That one consideration amongst other things built a trust and loyalty I still have till this day. Integrity is hard yo come by these day But with these guys your in good hands.

I would like to start off by saying that as soon as I walked in I was greeted by a couple of…read moreemployees that were very nice. I came in to get my watch fixed and was helped by Leah Finn. She was so good at what she does and we had a nice conversation while my watch was getting fixed. Everyone in the store was polite and very professional!!! What a great experience! I would recommend this store for all your jewelry and repairs if needed. It was my first time in the store and now they gained another customer! Thank you, Ted Sawyer

Unfulfilled Promises and Missed Opportunities…read more As a Yelper, I strive to give local businesses every opportunity to shine, especially those with a boutique charm and a promise of personal service. Unfortunately, after three visits to LA Masters of Fine Jewelers in Temecula, I'm left disheartened by a sharp contrast in experience and a lack of basic follow-through. My first visit was lovely. I stopped in out of curiosity, was greeted warmly, and enjoyed browsing their jewelry. No pressure, just genuine enthusiasm and hospitality. It left a positive impression and made me bookmark them for the future. Fast forward to my second visit, now newly engaged and eager to support a local jeweler with a custom wedding band for my fiancé. Again, I was welcomed kindly and talked through the customization process in detail. I was advised to return with my fiancé to confirm sizing, metal, and width. Everything felt thoughtful and promising. However, my third visit, which should've been the most exciting and collaborative, was a disappointment. While we were initially greeted pleasantly, the energy shifted abruptly when I mentioned having spoken with a different associate the day prior. The associate assisting us redirected us to the register and openly discussed passing the commission to the original associate, in front of us. The handoff was awkward and impersonal. Despite that, we provided all the necessary details for our custom ring: sizing, specs, and inspiration images. We were told we'd receive our CAD drawing within 4 days (by 7/23) to review before moving forward. It has now been 12 days, and we've heard nothing. No call. No email. No CAD drawing. No follow-up of any kind. The irony? That very same day, we visited another local jeweler who, unprompted, expressed surprise that LA Masters was still in business due to their history of poor follow-through. At the time, I dismissed that as unprofessional gossip, but sadly, I experienced exactly what she described. We were genuinely ready to move forward with a purchase. But the lack of professionalism, accountability, and basic courtesy speaks volumes. I won't chase a business to give them my money, especially for something as sentimental and significant as a wedding ring. I wanted to support you, LA Masters. But you made it clear I'm better off going elsewhere.

Came in to get two of my watches resized, they were fair on pricing and quick. Jack was very kind…read moreand welcoming. Thanks guys for the help, I will be back!

Everything .. did a fantastic job managing my watch return to the manufacturer , communication was…read moregood and they explained to the manufacturer just what issues I was having so it could be understood by a 3rd party

We purchased a ring from another jeweler up north and needed a temporary downsizing and they gave…read moreus a band guard for temporary sizing for FREE! Regardless of the actual part being cheap they took the time to give us options for sizing and were very professional.

My wife and I took her wedding ring to Alexander's Jewelers to be soldered after being referred…read morethere by another trusted jeweler. Because of the importance of the piece, we expected the work to be completed to a professional standard. When I picked up the ring, it was clear the soldering work was not done properly. The finish was rough and did not reflect quality craftsmanship. She returned to the store to address the issue directly. Explained her concerns and showed the problem areas. She was told the work looked "fine" and were offered a redo of the solder. At that point, she declined further work because we no longer had confidence that the issue would be corrected properly. She also sought a second opinion from another jeweler who advised against having it repaired there again. They also said we should get our money back since we weren't happy with the service. Alexander's only offered to redo even though I'd cost the same amount if not more to redo it. No refund no store credit. Would recommend taking your jewelry elsewhere.

store #2420 ! I came into the store yesterday night and was greeted by a store employee Eric…read moreGarcia. He was extremely nice friendly and very helpful, took his time explaining all my options I had. I was pleased with the service and recommend this store. thank you Eric !

November 2018 My wife and I went in just to look at some…read morerings to upgrade her wedding set. When we got married we didn't have alot of money. So her wedding set was CZ which she was fine with. Anyways the manager Brittany was the one who was helping us out. We didn't plan on buying anything... because I didn't think I would be able to afford it, bad credit. But she helped us out alot and walked out with a diamond wedding set for the wife. February 2019 We went in to double check my ring size cause my wife wanted to upgrade my wedding band. Well Brittany happened to be there again and helped us again. Walked out with a new wedding band for myself. Brittany was amazing. She's the reason I plan on doing business with them in the future if in of any jewelry.

My wife and I went here on Saturday to pick out a birthday present for myself. We were very pleased…read moreto be helped out by both Maria and Jonathan! They were amazing and helped us with all of our needs. They even cleaned our wedding rings while we waited for them to prepare our checkout. We have been shopping with this location for 3 years now and will continue to for our future! Nothing but a great experience every time we are in there

Super bummed about zales nowadays! I've been coming here for years! The customer has declined a…read morelot! I understand being short staff but the fact that I stood waiting to get help for 15 mins and never once did I get acknowledged. Not even a simple, hello... we will be with you shortly is beyond me. Where has common curiosity gone? Now the lady with the glasses was literally helping a lady and very engaged with her but the other lady could've have easily said something bc she was literally helping a customer but typing on the computer for 10 mins... enter codes for several Receipts. She could've easily said something to me. I don't mind waiting... I get being understaffed but when you can't take 5 seconds to acknowledge your customers, then that's just sad . No excuses and very disappointed. I know zales can do better.