This store has the most dedicated employees. They care that you are satisfied with your purchase and you get exactly what you want. Yesterday after so had left the store, they found what I was looking for and came to find me as I was walking back to my car to tell me that they had my item after all. Such kindness and dedication. I will make all my Brighton purchases with this store! read more

I have purchased over $1000 dollars in Brighton stuff over the years. Unfortuately I will not use the Temecula store ever again. This is not the first time these prentencious ladies act like they like you only to turn you back and be gossipped about. That is not the point.... I purchased sunglasses, (my husband paid), for over $200 dollars. I took them back immediately after trying them on outside and noticed they were crooked. When I took them back the sales person told me "we cannot be responsible for crooked glasses because people try them on so take them to lenscrafters and ask them to fix them, they work for us". I took them there and waited 15 minutes on mothers days and Lens crafters said they did know what I was talking about but will fix them anyway. They heated the side to even them. The next day they went back to crooked. My husband took them back and returned them. Thats is a bummer because I liked those glasses. But I will never buy something from those pretendcious women again. What an insult to my intellegence to be treated like that have to go threw a major confrontation for some fun. Unless you don't mind being gossipped about and looked down upon I would suggest going to Macys. read more

Super friendly staff and their products are so cute. I have a couple pairs of sunglasses and love them.

Today was my first time visiting this Brighton store in the Promenade Mall. The store is located on the same street as Edwards Cinema, between The Walking Store and Lululemon. As are all Brighton stores, this store is beautifully decorated with display cases and shelves filled with so many pretty things. The staff welcomes customers with a comfortable friendliness that makes you want to stay and browse. This is the store to shop at when you deserve something special for yourself, or if you are looking for a special gift for someone else. Brighton's "built from the heart" themed designs are seen throughout the store. The Brighton emblem design can be seen incorporated into the finest little details. Today was the kickoff of Brighton's 'Handbag Trade-in" event. Between July 14- July 23, donate gently used handbags of any brand and receive up to $50 to be applied towards a new Brighton bag. In turn, this Brighton store donates the used handbags to the Assistance League of Temecula. This is a nationwide event, so each store will have their own nonprofit beneficiary. Today in this store, the staff offered scones, coffee, water, and mimosas. Talk about feeling pampered while shopping! I was surprised to learn how much Brighton contributes to worthy causes. Their site says they have donated more than $10 million to national and local charities, with a commitment to empower women and their families. Wow! This handback trade-in event is one of many similar "give back" events that Brighton supports throughout the year. I have always liked Brighton merchandise. Now that I know what they do for others, I am an even bigger fan. read more

Brighton - Handbag trade-in event - Accessories Near Me - Temecula, California

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I was in the Brighton store today and the person that checked me out was so unfriendly! NOT. helpful at all. i purchased a necklace and then was questioning the chain length because i was thinking I needed a longer length. she just said " you got the short one" . NO offer to assist. she had short black hair. you know as tough as times are the lease a business can do is be nice and helpful!!!!! just put a sour note in my mind here. I've encountered this before here at this location ! I'll go elsewhere in the future!! read more

I have never had any issues with the staff in this store. I like that they greet me, yet don't hover. Since I travel between coasts, this store is light years nicer than the one I go to on the east coast. Jan the manager always has great recommendations and my favorite sales person is Laura...we have our name in common. Since COVID, it is one of the few stores I have a comfort level going into. Thanks again for being a great place to go for all my accessories. read more

When I think of Brighton Collectibles I think of my mom. She's a huge fan of their bracelets and necklaces. If you've never heard of Brighton or brush it off whenever you pass their store in the mall, then know this; they've got great gift ideas for that special lady or ladies in your life. They just don't sell jewelry, they also sell bags, trinkets and other popular gift items. The offerings are understated but classy. Smaller items are more affordable but still pack a punch in the thought department. Gentleman, this review is for you. If you want to let your mom, sis or aunt know just how classy she is, then you owe it to them to pick something up from here. The sales staff at all Brighton stores, not just the Temecula location, are pros and can lead you in the right direction. Charmed I'm sure... read more

Brighton - Accessories Near Me - Temecula, California

After moving to a small town in AZ where I am only able to by my Brighton jewelry online, I was extremely excited to finally shop in an actual store. Unfortunately, in the Temecula store, I was met with inept sales personnel. How hard is it when you ask a question of your prospective buyer to actually listen to their answer? Not only did this happen to me by the person who rung up my items but it also happened with 2 other personnel who did the same thing! I found myself talking and no one listening over and over. But the real topping on the cake was when there was a very 'bitchy' disagreement between two sales ladies concerning who it was that actually printed and then gave a receipt to the last shopper leaving the store. Apparently during this heated discussion, customers who could overhear were invisible. It's apparent that corporate needs to do some customer service retraining at this store. read more

What a delightful experience going in to this location at the Promenade Mall. They newly appointed store is located outside near LuLu Lemon, Williams Sonoma and Pottery Barn. I walked in and there were two employees. They both greeted me with smiles and were very pleasant. I had an exchange to handle and picked up a gift for a friend. The sweet lady who helped me was such a gem! She assisted by suggesting items and stood with me, making me feel very welcome. She wrapped the item beautifully and even offered to give me a free birthday card so I could send along with my gift. Well done, Brighton! I'll be happy to come back any time and spend my money. read more

I have been a customer for 9 years. Yes, it's Covid time. This morning I went there to support local. It was almost 10:30am. The door was open and lights on. I heard a female on the phone. No biggy. She stopped her phone conversation to tell me they weren't open till 11am and she was going to be doing a Zoom meeting. Ok. I apologized but then stated to her I wanted to make a quick purchase-- planning to drop a couple hundred $$. Even though she was sorry that was the DUMBEST choice she could have made. I know this because I had my own small business for 27 years. When a customer is there to drop $$ especially in light of this time in our economic history, you better be willing to take it! Very sorry. I spent my $$ at another small business. This was a mistake on her part (owner or manager--not sure) I hope you learn and appreciate your customers better in the future. By the way, I had all my items picked out. It would have taken maybe 10 mins of her time! Maybe you don't need the $$ but there are struggling businesses out there! Wow! read more

I received 2 bracelets and charms as gifts both the black leather rope band you add charms to,one of them all the leather peeled off where the charms were I brought it in showed the manager of temecula store she said that in 14 years that's never happened before it was their bracelet and their charms and they put them on at the store at time of purchase they wouldn't even take charms off for me I asked to see a new bracelet and charm they were hard to get on too but the manager stood there in front of me and my husband and said you must of got this bracelet wet oh no its probably not covered under warranty very unhelpful especially for a manager I could see that happening if I used a cheaper charm that wasn't a brighton but it was all their pieces then to act as they did and not stand behind their merchandice read more

There customer service is awful. They are rude and ignore you if you don't fit their "stereotype". This appears to happen at any Brighton that I have walked into. Plus they follow you like you around like you're going to steal but never offer their assistance. Sad to see and experience. I would stop buying their products but with my mom as one of their biggest purchasers, I'll stick with online purchasing. read more

Love the staff at this Brighton location in Temecula. Kathy was so helpful from the start with warm cookies and water. She made a phone call to the Riverside location to see if they still had the promotional bracelet (bring your BFF in promo) in stock as they were out, and my mom lives in Riverside. Great Service, Great Fun with the ladies, that's what we want and that's what we get every time we shop there. Thank you !! read more

I purchase a lot of jewelry in this store and online. My husband usually goes to the store at Tyler Mall since it's near his office or at the Corona store. Same when he travels to Sacramento. He said the clerks there have always been helpful. We were there today because he wanted to buy me a few more pieces for my birthday. For once no greeting, the store wasn't busy bit no one approached us. And then when we finally tagged a clerk she kept leaving us to look for something for the other clerk. I was ready to walk out, but my husband was determined to get what we found. Even though the clerk's behavior was as if she profiled us not according anything there. That is far from the case. I was offended and furious by her behavior. I'll travel to Corona, Riverside or shop on line instead of travel the short distance to the mall. read more

Everyone in this store was so kind to myself and my daughter. We went in on a busy Saturday evening during Christmas to look for a present for her teacher. They were very patient and helpful. Service was amazing! read more

I'm surprised at the lack of reviews. This store, and it's staff raise the bar for all stores in the Promenade Mall. My wife is small and petite, and shopping for clothing for her is impossible. Brighton offers an excellent alternative for guys to pick out great gifts from jewelry to handbags, shoes, and accessories. I, personally, buy all my men's belts there as they are high quality leather and made in the City of Industry (USA). The staff are very professional, attentive, well dressed, and know their product line well. I've shopped there for some years now, and know that I will walk out with complete satisfaction. Everyone is offered a bottle of water, and perhaps a chocolate chip cookie too. Their return policy is top drawer. Susan, Rebecca, and the others should be commended for their service. Thanks, ladies! read more

Outstanding service...and by outstanding i mean above and beyond!!! I called asking to put a charm on hold for my mom and paid over the phone for it...i sent my mom in thinking she was only there to look for a ring ive been looking for....the ladies at brighton gift wrapped it and knew to be on the lookout for my mom who i described to them...its a little birthday surprise. The lady i spoke with over the phone to, anna, was so incredibly helpful and sweet and even asked if she could include a birthday card. She said they were going to do anything on their part to make it special for my mom. Im so pleased with the customer service. Thank you anna and all the special brighton ladies!!!!! read more

Love this store! Brighton purses and jewelry are gorgeous, and the staff at this store are so old school--they really take care of their customers. If I had more money, I'd go there every week. read more

Have been purchasing many items at this store since I first discovered it about 15 yrs. ago. Love, love, love everything and the girls are wonderful and helpful. If you even lose one little rhinestone on anything, they will replace it. Send your handbags to reconditioned. Get watch batteries. This is my grown up "Disneyland". read more