Went in yesterday to get a watch resized and Jonathan took out three links on the watch and then…read morefit perfectly, Jonathan was amazing and they also do it for free!!

I purchased a protection plan approximately two weeks ago and attempted to return/cancel it within…read morewhat I believed to be the allowable period. After being unable to resolve the issue through customer service, I contacted the Better Business Bureau and was instructed to visit the store directly. I subsequently went to the store in person, but my request was again denied. Despite following the directions provided by customer service and making multiple good-faith efforts to resolve the matter, I have been unable to obtain a refund.

I have purchased over $1000 dollars in Brighton stuff over the years…read more Unfortuately I will not use the Temecula store ever again. This is not the first time these prentencious ladies act like they like you only to turn you back and be gossipped about. That is not the point.... I purchased sunglasses, (my husband paid), for over $200 dollars. I took them back immediately after trying them on outside and noticed they were crooked. When I took them back the sales person told me "we cannot be responsible for crooked glasses because people try them on so take them to lenscrafters and ask them to fix them, they work for us". I took them there and waited 15 minutes on mothers days and Lens crafters said they did know what I was talking about but will fix them anyway. They heated the side to even them. The next day they went back to crooked. My husband took them back and returned them. Thats is a bummer because I liked those glasses. But I will never buy something from those pretendcious women again. What an insult to my intellegence to be treated like that have to go threw a major confrontation for some fun. Unless you don't mind being gossipped about and looked down upon I would suggest going to Macys.

Super friendly staff and their products are so cute. I have a couple pairs of sunglasses and love…read morethem.

My wife purchased a gold chain for me from Kevin Jewelers in Temecula as a birthday and Father's…read moreDay gift. Unfortunately, what should have been a special occasion turned into a disappointing experience. After receiving the chain, I became concerned about the value relative to the purchase price of $1,445. The chain was a 10K hollow gold chain weighing 8.3 grams. I had it evaluated by reputable local jewelers and gold buyers, who estimated its value at around $550 and offered no more than about $375 as a buyback price. The difference between those valuations and what was paid raised serious concerns for me. I returned to the store hoping to resolve the issue, but the only options offered were a no-cost exchange into a 14K hollow chain or a $200 discount rather than a full refund. The willingness to upgrade the chain to a higher-karat gold chain at no additional cost only reinforced my concerns about the value of the original purchase. My advice to anyone shopping for gold jewelry: take the time to learn about gold purity, hollow versus solid construction, gram weight, and current gold values before making a purchase. Had we known more beforehand, we likely would have made a different decision. Issue is ongoing.

I was planning to propose to my girlfriend for a trip to Italy and was looking for a ring a couple…read moreof days prior. The day prior to buying the ring, I was met with Maybel, and she was very nice and welcoming, as well as the team with her. She showed me a beautiful engagement ring, but I was still unsure about this big purchase, and I wanted to check out my other options. The next day, I went to at least 10 other jewelry shops, and none of them could provide a better-looking ring or a better deal than Kevin's. Eventually, I came back to Maybel, and she showed me an even more beautiful and stunning ring. I knew it was the one. Maybel was able to get me an amazing deal for a stunning ring (certificate included) Thank you guys so much for a great ring shopping experience 10/10 would recommend! Thank you Maybel and the team!

Excellent service and fast, I have taken many pieces of jewelry here for repairs and they always do…read morea great job for a great price.

Naomi was so helpful. She explained everything and was really fast. Great place to buy or sell.read more

I had such a great experience at Diamonds by Monet! They responded to me instantly on Yelp, got me…read morein for an appointment right away, and provided amazing service. They fixed my watch strap perfectly and were so helpful and professional. Definitely recommend them!

Had a great experience, they were able to replace my Center stone when it fell out and got lost…read morewith something comparable and affordable. I've also used Diamonds by Monet for repairs and maintenance, great customer service and pricing. will definitely be a loyal customer.

Unfulfilled Promises and Missed Opportunities…read more As a Yelper, I strive to give local businesses every opportunity to shine, especially those with a boutique charm and a promise of personal service. Unfortunately, after three visits to LA Masters of Fine Jewelers in Temecula, I'm left disheartened by a sharp contrast in experience and a lack of basic follow-through. My first visit was lovely. I stopped in out of curiosity, was greeted warmly, and enjoyed browsing their jewelry. No pressure, just genuine enthusiasm and hospitality. It left a positive impression and made me bookmark them for the future. Fast forward to my second visit, now newly engaged and eager to support a local jeweler with a custom wedding band for my fiancé. Again, I was welcomed kindly and talked through the customization process in detail. I was advised to return with my fiancé to confirm sizing, metal, and width. Everything felt thoughtful and promising. However, my third visit, which should've been the most exciting and collaborative, was a disappointment. While we were initially greeted pleasantly, the energy shifted abruptly when I mentioned having spoken with a different associate the day prior. The associate assisting us redirected us to the register and openly discussed passing the commission to the original associate, in front of us. The handoff was awkward and impersonal. Despite that, we provided all the necessary details for our custom ring: sizing, specs, and inspiration images. We were told we'd receive our CAD drawing within 4 days (by 7/23) to review before moving forward. It has now been 12 days, and we've heard nothing. No call. No email. No CAD drawing. No follow-up of any kind. The irony? That very same day, we visited another local jeweler who, unprompted, expressed surprise that LA Masters was still in business due to their history of poor follow-through. At the time, I dismissed that as unprofessional gossip, but sadly, I experienced exactly what she described. We were genuinely ready to move forward with a purchase. But the lack of professionalism, accountability, and basic courtesy speaks volumes. I won't chase a business to give them my money, especially for something as sentimental and significant as a wedding ring. I wanted to support you, LA Masters. But you made it clear I'm better off going elsewhere.

I would like to start off by saying that as soon as I walked in I was greeted by a couple of…read moreemployees that were very nice. I came in to get my watch fixed and was helped by Leah Finn. She was so good at what she does and we had a nice conversation while my watch was getting fixed. Everyone in the store was polite and very professional!!! What a great experience! I would recommend this store for all your jewelry and repairs if needed. It was my first time in the store and now they gained another customer! Thank you, Ted Sawyer

Professional and fast! Just needed a watch battery but I will definitely use them for all my…read morejewelry repairs!

I brought in my $2000 watch to have the button fixed, and for that specific repair, they did an…read moreexcellent job at a reasonable price. However, shortly after, the bezel began popping up. Between the watch and the bezel is a red gasket designed to keep water out, and I suspect that when the bezel was removed to fix the button, it became misaligned, preventing it from closing properly. I returned twice for this, but it seems they kept using the same technique, a cheap pressing tool, possibly crushing the gasket further each time, resulting in the bezel popping up again. On my fourth visit, I could still see the red gasket, so I asked them to fix it one more time. The technician, a heavy set Hispanic gentlemen, told me that's how it was supposed to be (which is clearly a lie). I left the watch with them this time so they could properly assess and fix the gasket. I'll update this review if they can finally resolve the issue and put this nightmare behind me.

Based on other reviews, I visited to browse, and their inventory is impressive. The staff are…read morefriendly, customer-service oriented, and professional, which are important to me. I will return to further inspect their merchandise for a possible purchase.

I had a wonderful experience with Emily at Ben Bridge. She cleaned the ring I originally purchased…read moreat BB 27 years ago, and her exceptional customer service made all the difference. After having a very disappointing experience at the San Diego location years ago, I never felt comfortable returning to have my ring cleaned. Emily completely changed that! She was friendly, professional, and incredibly efficient. She made me feel confident and welcome from the moment I walked in. On a very hot day, she even offered me a bottle of water, which was such a thoughtful touch. My ring looks beautiful, and thanks to Emily, I'll feel comfortable returning in the future. Thank you for the outstanding service! This Temecula location is wonderful!