Stopped by this Verizon store with my family to upgrade our phones and had an awesome experience…read more Zach, the manager, helped us get everything set up and made the process way easier than we expected. He was knowledgeable, patient, and had us laughing the whole time. His employees were joking around and called him the "Mother of Verizon," which was pretty funny and honestly seemed fitting because he was making sure everyone was taken care of. Great atmosphere, great customer service, and we left with new phones and happy family members. Highly recommend this location!

Last week I went in to get my phone repaired or get an upgrade if it was available. I was greeted…read moreand helped by Rubinson the whole time. He explained to me that I was able to get a lot of money back for my current iPhone and he helped me switch everything over to a new phone. He provided great service from start to finish and now I don't have to deal with a broken phone.

Went to the Verizon store and was taken care of by Art, the technician, and Vanessa, the store…read moremanager. Service was awesome. Got a new phone (Vanessa had sold me my old phone 6 years earlier), and a new tablet for my wife. Couldn't be happier. Even though I live in Hemet I went to the Moreno Valley store because Vanessa had moved there, and I had several great experiences with her previously. When my wife starts nagging me for a new phone, I'll be back. Thanks again!

I have been with Verizon for over 25 years, I have upgraded my cell phone several times in the…read morepast, today (June 22 2026) I thought I would upgrade my cell phone to a new one, first thing I had to do is register in the store and be put in the queue for a salesman, then one of the reps came up to me and interrupted me as I was filling in my information, I had to repeat myself several times to him to be placed in the queue, it would of been easier if he let me finish it myself. I waited about 10 minutes, not too bad. A young lady greeted me who was going to assist me in my upgrade. As I was explaining what I had for a trade in, she cut me off and interrupted me as I was telling her what I had, then she asked me a question about what my cell phone was doing, I started to explain and she cut me off again, got past that question and she asked me another question and again as I was explaining again she cut me off one more time, I was fuming at this point, but I stayed in control, she did it one more time as I spoke and I told her she needs to quit talking over me as it was rude, she just looked at me like I did something wrong. I was so mad at this point, I told her she was being very rude talking over me and she began to talk her salesmen nonsense. I told her I had enough because of her rudeness and I got up to leave the store. The rep who helped me looked at me like I did something wrong and told him she needs to quit drinking so much coffee. I don't know anyone who likes to be talked over like it's normal, I was so pissed as I left the store. If you need to buy or upgrade your Verizon cell phone from this store beware you will be dealing with rude sales staff. Best Buy was right across the street so I went there and the Verizon young lady there was so helpful and went over my options. I hope Verizon or the store manager or store owner calls me so I can file a complaint. 23 June 2026 UPDATE from Business Owner (see their response) It's a disappointment seeing that the business owner classifies being treated badly by rude company employees as a "bad experience". If the store had an HR department I would visit them, my question to the business owner is: how are you correcting bad behavior by your employees? I will NEVER go back to this store again, sort of questioning my long term partnership with Verizon.

I'd like to say that Angeliqua was amazing. I kept getting denied my trade amount for some reason…read moreand the original salesman was no longer at this store. Angeliqua took it upon herself to help me step by step over a 2 month span. She re-submitted all my info numerous times until I got my trade value I was promised. She kept me updated via text all the way until my check arrived! She went out of her way and I appreciated it. I will always return to this location.

I went in today to try to pay my bill. This is my second time being to this location. When walking…read morein the manager Harvey, that's if he gave me his real name. Anyhow, I'm walking in and his sitting at the back table he's says welcome in, but with attitude. So I guess the only way to pay my bill is with my account number usually I'll give my ID. Because for whatever reason, they had, had aa hard time to look me up. And honestly, I didn't have my account with me at the moment. So anyhow, he wanted my account number and I asked him I could show you my ID and go from there. He didn't want to he refused. He said that he needs my account number or my bill won't be able to get paid. With attitude! I said I have never had any problems with the other AT&T at Tyler. His response was with attitude you're welcome to go to that other place. I just felt that's not a way to service people. So my response was you need proper training and he tells me so do I. Very unprofessional, specially being the manager there. I had to go to the one on Tyler. And is a difference at that location they are very nice very kind right away how they introduce themselves, how they welcome you in how they attend to you, etc. WOW! So hopefully Harvey could get the proper training he needs or they should send him to the one on Taylor so he could see the difference of the staff on how they do it the correct way with there customers.