They keep raising prices on internet every month. I'm retired and $250 a month for internet service is a ripoff.

Overall spectrum is one of the most shady companies to do business with. I have been looking at my bill and the changes have been 10 15 and now 50 dollars more expensive with 0 notice each month on why it's more expensive. I had exclusive offers for internet and then I added on cable which is better for them but they ended up taking away my awesome internet deal because they added my TV service. This was after they told me and assured me that it would not change. The people at the store were 0 help. Manager didn't do anything for me, called customer service and they just told me too bad they couldn't do anything. I have been compiling my monthly statements and showing changes in what they charge me, increasing without telling me anything and I will be taking this way higher. Service here and service online is terrible . Always outages and they take like an hour to help you. read more

The most unhelpful people. The staff here should not be in customer service. After being instructed by Spectrum to return equipment at this store, the employees refused to take the return. Just a really poor experience with people poorly trained to interact with the public. read more

If I could give them ZERO stars, I would! Terrible service! They don't acknowledge anyone walking in, move like sloths and are not customer friendly at all! I'm in disbelief. ‍ There's currently 12 customers waiting to be help. UNBELIEVABLE read more

They always send out their guys right away. Very fast friendly service. Thank you

Been with Spectrum a few years. I've been with AT&T too, and Verizon. Mostly they all offer the same thing, just in different packages. So why the 5 Stars? Service!!! I came in today (3/27/2023) to replace my dying router and who helped me? None other than Freddy, the best looking guy in the room!! He not only got an upgrade router, he looked into my whole account package and saved me 30$ a month!!! All business have hiccups in service, corporate cuts in payroll, callouts that can't be covered, sometimes under qualified and poorly trained teammates. But here today, at Spectrum in Riverside Plaza I got great and appreciated service! Freddy gave service like the old adage, "Work like your mothers watching you" Awesome job my friend!!!! read more

Joshua was super helpful! Ran into a little issue that he couldn't control but he walked us through the necessary steps we needed to take and all with smile! Super helpful, delightful, and relatable! read more

Unfortunately this company is the only reliable service available. This is my only outlet for poor customer service. 3PM called to report outage in my home. I booted and re-booted the equipment. Three calls and I was was lied to say they tried to call me, blaming it on robo call blockers. WOW! Even calls that I don't want ring through and i see the number. Flat out lies! No attempt to help with service until it is convenient for the company, the technician, and the computer that gives them their orders. read more

I have been with them a long time but in the last two years I realized my monthly charges (Internet/TV/Phone) was increasing about $20 EVERY month! I watch local TV channels, no others! In Jan. 2024 my bill was $177.00 & went up every consecutive month since! NOW, my May '24 Bill has reached $TWO HUNDRED FORTY EIGHT dollars!! I will be spending tomorrow to study & select REPLACEMENT Cable services & put an end to Spectrum's HOME ROBBERY! If you are wealthy & money is no object, you'll probably enjoy Spectrum !! and if you have issues with their equipment, they kindly give you hints on how to FIX IT YOURSELF! Not an ideal option if you are 87 & visually impaired! read more

Joshua at this spectrum location was professional and courteous. He solved both mine and my neighbors issue quickly with a great attitude.

Terrible customer service and conditions when You want to cancel service. Look elsewhere....there are much better options out there !! read more

Great customer service from Hillary go see her she has a great attitude and handles business correctly and always asks questions to better suit your service needs read more

I would give them less stars if I could. The service sucks, there is no accountability. Customer service is really bad. I reported an issue with internet and all they said was "sorry" But they continue to take full payment. read more

0 rating, spectrum mobile and internet are the worst companies in the united states. Do not recommend. Representatives are misinformed and tell lies about hidden fees and they will have you on the phone for hours, hang up, and not resolve issues, read more

I recently switched from direct TV and signed up for the cable and internet services. The package was competitive in price so I'm quite happy with the money I'm saving. So for me that's a BIG+ ! That day after they had installed the equipment that would service my home, I decided to see the retail store in Riverside, CA because I was shopping for a new mobile phone plan. I had the worst experience with how the sales associates run that particular store. When I got there, ONE associate was helping a line of 20 people and there we're a total of 5 sales personnel working on there screens ignoring the crowd of customers waiting! They should have at least two cash drawers open for that influx. It was a bad experience so I walked out! Listen Spectrum Mobile train your people! read more

Spectrum - Television Service Providers Near Me - Riverside, California

I really like spectrum, I have there mobile & internet/WiFi services. They have really competitive prices and there is no contract with them you can discontinue service whenever you want. I usually pay everything online so The only reason I am in the store today is because I am returning old equipment. One thing though, avoid the store at all costs the wait is worse then DMV I kid you not. That's the only reason I'm leaving a 4 star review. read more

Spectrum - Lobby - Television Service Providers Near Me - Riverside, California

They mess up my bill a lot , the reps don't know what they are doing. Been with them 4 years! And having the same problem. I pay about $100 a month for just Wifi!!!! disconnected my stuff 4 times this year without sticking to there words when it was going to "turn off" just this morning they did the same thing i called on the phone for 30 minutes just so they can turn it back on (I already paid and it posted in my account)!!!! This stay at home order i need the Internet to work for the money they want! Especially this year due to Covid -19 they can't even have you pay every 2 weeks to make the payments smaller because i lost three jobs due to them shutting down for Covid! Gods bless. read more

Spectrum - Television Service Providers Near Me - Riverside, California

They sold me a package deal at $20 and now I'm being charged way over $100. They keep having salesman call me trying to sell me what I already have too and for the higher price than I was originally quoted and my discount and got ripped off for. It's crazy! I'm mad! I called and complained they said they would readjust the bill but now it still says I owe over $100. This is ridiculous! Do they even care how they represent themselves as a professional corporation? ( which they are not, in my opinion at this point and time and this division or area. ) read more

I wanted to give Josh Valdez a big thank you. I was thinking about canceling my internet services due to poor service. Josh looked at my account saw some things that needed to be fixed then suggested a new modem. The modem fixed my issues. Josh did a courtesy review of my account and was able to find a plan that fit my needs and also saved me money. Thanks to Josh I will continue with charter and recommend them to all my friends and neighbors. read more

SCAM beware business mobile and business internet is horrible they do a bait and switch if they offer to give you a free phone believe me there's a lot of hidden charges involved it took me paying them over $200 to get this whole service canceled and the phone was never activated.. think twice before you sign up. read more

Terrible internet service, have been experiencing our internet going out randomly throughout the day and they refuse to send someone out to look at what is going on instead telling us to reset our router which we do like 5 times daily to get it to come back up. Now they are telling us to take back our modem for a new one to see if that's the issue before sending someone out. Why not send a tech with a new one to see if that's the problem and if not he checks what the issue is right after instead of making us do the work and then having us schedule for a tech after if it's not fixed. For the amount we pay and how long we have been with this company it really is a shame how little effort they put in on the customer service side of things. read more

I came here because I canceled my service because I moved and the internet was already included. I canceled and they told me over the phone bring your internet box to any spectrum and they will take it. So this one is the only one in riverside unless you end up in Corona. I come and they lady at the front tells me their store policy is they don't accept them and they were wrong to send me, she tells me I need to go to a ups store to drop off. I google the closest one so I go to UPS. The lady at ups was super nice and asks me did the spectrum store send you ? I go yes they wouldn't take the box and she said it's not a thing but this location just doesn't accept boxes because they don't want it taking up space. So don't come here if your dropping off equipment because they won't take it not because it's policy but because they don't want to be inconvenienced. Save yourself the trip and don't bother coming to this location because they don't want to help you. Just terrible customer service and I get it like most of these comments were kind of all stuck with spectrum only as an option. Many of us have or had no other alternative. So they can afford to be terrible because we can't go elsewhere read more

This review is for Jesse one of the Spectrum maintenance employees he was on time, super professional, kind, and was a pleasure to have in our home, he knew exactly what to do and checked EVERYTHING and even hard wired our tv. He said he's usually in San Bernardino so he was great to have in riverside, I cannot recommend him enough. The community needs people like Jesse, he's extremely knowledgeable and should be highly considered for a managing/lead roll at Spectrum! read more

This location is in the busy Riverside Plaza. There should be more employees here. There are only three employees and I can see at least six people dropping off equipment Corporate might want to see who is managing this Friday shift because its terrible! Come on people, there is lots of competition out there. read more

Amazing service!! We love our new IPhone Pro 14 and the 30 dollars a month..WFI outstanding!! 5 G

I was told to return my modem and router to the store when picking up my new items. The lady who helped me was clearly being lazy! She straight told me they don't take the items, she handed me my new items not even asking for ID. I call spectrum to question why I'm being told two different things and they confirmed spectrum will return my items. So I'm confused with the store associates are that lazy and can't do their job making it harder on the customer when we already have to install the internet stuff ourselves. So over spectrum!!! read more

This company is the worst their local service department is horrible customer service one end doesn't know what the other end is doing if it's a hard job they basically walk away I was trying to get service for over a month finally gave up read more

Company is a joke , piss poor service from a piss poor company Can't deliver always a lie or excuse They don't deserve any stars read more

I live way up in the mountains and for the most part both my cell and internet are reliable. When I went to my local branch I dropped Verizon for phone after more than 20 years of being a loyal customer. My bill is better, however I was promised a few things that ended up being a lie. When I tried to get it fixed, I was turned down and was offered high speed Internet for $5.00 dollars more. The point was to save money, not spend more for lesser service. read more

If there were zero stars available that's what I would give them. It takes real effort to compete with AT&T for the worst customer service. Every month it's a struggle to pay. I'm disabled and I'm stuck in bed a lot and I don't always have my credit card. I set up an account. Every time I go into it it says wrong user ID and or wrong password. They make the user ID case sensitive it seems. I go in and change the password for the 50th time go to the app on my phone and none of the buttons work. Then I start over and go to spectrum.net. Then it says my user ID and password are invalid. I just created a new one. Then I try to create another one. I select my user ID and ZIP Code. It says the user ID is invalid. I use it by phone it gives me a Code takes me to that screen, right there is the user ID that I was was told was invalid is actually the right one. The frustration is endless. As soon as I get the payment I'm gonna go on the phone and cut every possible option I have. The only reason I have cable is my 91-year-old mom needs to have a remote so she could watch TV. She talks about moving out if she does I'm done with cable going to smart TV completely. read more

This company is ridiculous. We Called a week before our move because we are need our internet transferred from on house to another, we asked to scheduled a tech. We were told by the lady on the phone we are not going to send a tech just take your plug it in will work guaranteed. Yesterday day Aug 19th was our move plugged in the equipment at the new house and it will not connect to the internet. Called spectrum and spoke to 3 different people trying to get this to work each representative said I don't know why the original rep didn't schedule a tech there is no active line to your home. Was told they could not get a tech out until Tuesday or a week from Tuesday. I informed them we tried to avoid this your company messed up and was told well we will lol in to it nothing we can do. Told them one of us works from home and needs the internet or they could lose their job and was told we have no control over your job you should have had a tech out their. I got angry and Said we tried we were told no tech would be sent. They sent a tech out today Sunday but he could not do the work do to a safe stand down due to the storm. When we called to reschedule because the tech said we could get an appointment tomorrow. Called them again and was told only appointment was next Friday. We are now on hold trying to resolve this. Every employee said this has been handled poorly but this is corrected. This company needs to get their act together read more

I HIGHLY recommend seeing Lexie Oliff, she is on top of it and knows her stuff. I was there with my mom for 2 hours and Lexie got my moms phone working no problem, when a few days before my mom was there and didn't leave for 4.5 hours and had a brick phone a day later. Lexie you are a ROCKSTAR! And deserve a raise!! Thank you for your incredible customer service, you are AMAZING!! read more

I strongly recommend avoiding this company. I switched from att u-verse to save money but the service is substandard (poor and buggy dvr service that was unreliable and a guide that looks like the decades old Craig's list). They ended up eventually raising prices to near att prices all while taking premium channels away even though I was paying for the top tier. They also recently notified me that they were doubling my internet speed and weren't going to charge me any extra, but the very next bill I received had a rate increase. That was frustrating enough but they never ended up giving me the speeds they promised. Their in house speed tests would occasionally come close, but third party tests, which I had more faith in, weren't even close to half of what they promised. When I cancelled the service they ended up charging me for almost an entire month of service that I was no longer using due to a recent change in their billing policy. They may have squeezed more money out of me than they deserve but it is the last money they will ever see from me. read more

This place has HORRIBLE customer service ! It was wonderful the they first opened up. Plenty of service providers to keep the crowds down. Last time I was there, 1 customer services rep and about 20 people waiting. No---"I'm sorry for the wait " NOTHING except---"next" and no smile. I have worked in customer service my whole life---I'm 60, and I would have been fired for this type of service ! There are NO excuses. Minus 10 for my stars for my rating ! read more

Spectrum tv sucks. Want to watch a movie? You're going to miss half of it because it has to stop and buffer 3 or 4 times a minute. That's right, the circle of death spends more time on your screen than the movie does. Don't waste your time and money with them, they're just not worth it. read more

This is the worst internet service experience and install I've had ever!!! Warning!!! If you use the install kit please beware. The blue lights on my router & modem were both on and gave me false security that my service was working. I used their app and received confirmation which was apparently for billing purposes only. I logged in for work and my system was running worse than dial up, it was the longest worst night of my healthcare career. I called off sick for the rest of the week until I could get the issue resolved vs driving 1 1/2 hours to the office. I had recently moved and I was too exhausted for my commute. I contacted Spectrum to have the service disconnected and that's when the rep. said that they could send out a technician because even though I was getting blue lights on both the router and modem I was not fully connected. I wish I could give you zero stars. All they care about is Sales, Sales, Sales. Even when I called to complain about my experience and I was clearly upset they still asked if I wanted to upgrade with a cell phone plan....Seriously!!! They don't care if you're unhappy they just want your money. Your $15.00 credit doesn't come close to making me feel satisfied with your company. I miss you Frontier and I hope you come to Riverside CA soon and rescue me! read more

This is the welfare of wi-fi. This internet makes you think your all connected and in a moments time it's done. Your experience has been hindered...it's like your parents telling you your going to Disneyland and when you wake up your at castle park. read more

Worse than the dmv It's simple tasks that take them so long I'm glad i don't bundle with them I'll save my phone service for Verizon slow service read more

Please don't ever need to call customer service. I've been on hold now 40 mins. to get what they promised was a fixed rate for 1 year and a week later received a email saying the rate has increased . read more

Spectrum - Still waiting! - Television Service Providers Near Me - Riverside, California

Dismissal experience in store. Waited FOR EVER, no one seemed to carry that there was a massive line. There was only one girl that really seemed to be trying to get thru the huge line, the rest of the employees walked around, went into the back, did whatever they could do NOT help people and get everyone out faster. Sad experience, I wouldn't recommend...but I mean Spectrum offers the best service in our area, so we are stuck. read more